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Topic Review (Newest First)
09-23-2014 07:19 PM
gecko4
Quote:
Originally Posted by Tseg View Post
Update #2 - 8 days in and I called the dealership. They have confirmed they will replace the cylinder head but are waiting for 1 of their 2 qualified engine technicians to do the job ("they must be qualified because it is warranty work" - well, I guess thank goodness it is not out of warranty, then). They said maybe this week they can get to it (its only Tuesday) but "that might be optimistic". Luckily they gave me the loaded Acadia loaner a week ago with only 250 miles on it so my pain of waiting is somewhat eased. We'll see where this goes.
It's odd you have to wait so long. I wonder if the back order problem with the heads still exists. Thanks for the updates. Once it's done, check the julian date of the replacement head. It will be interesting to see whether Chrysler is, in fact, reworking the earlier castings to be put into service. There is a pic a couple of pages back on a recently replaced head with an early date code.(built in 2011) It was never confirmed when I questioned it though. (Could have possibly been a passenger side head)
09-23-2014 09:21 AM
Tseg
Quote:
Originally Posted by Tseg View Post
Latest update... I called the dealership several days later... my CEL light still on and I've travelled 300 miles. The engine idles a little rough. The dealership just happened to have a loaner returned and I could get it if I brought the Jeep in right away. I now have had the loaner for 3 days. The dealership still has not called once to give me any updates... but since I have the loaner I'll just sit tight and see where it goes. A few years ago my wife's Acadia had a recall and this same dealership gave her a loaner for 1 1/2 months while I guess they waited on a part. I have my fingers crossed that when they call they will inform me they have replaced the head.

One other item... when I brought in my Jeep last time I dealt with the same Service Writer who tried to play tough guy. This time he was much more accommodating. He mentioned his business cards had not yet arrived, and he is very young looking, so I'm guessing he is a rookie trying to sort his way through all this.
Update #2 - 8 days in and I called the dealership. They have confirmed they will replace the cylinder head but are waiting for 1 of their 2 qualified engine technicians to do the job ("they must be qualified because it is warranty work" - well, I guess thank goodness it is not out of warranty, then). They said maybe this week they can get to it (its only Tuesday). Luckily they gave me the loaded Acadia loaner a week ago with only 250 miles on it so my pain of waiting is somewhat eased. We'll see where this goes.
09-18-2014 02:12 PM
demarpaint
Quote:
Originally Posted by monte417 View Post
Yeah sorry meant dealerships. As much as I hate them I'm using this warranty for a big job like this
I feel exactly the same way as you. For a repair with the price sticker of swapping a head, hate the dealerships or not that's a bill I wouldn't be footing either.
09-18-2014 02:04 PM
monte417 Yeah sorry meant dealerships. As much as I hate them I'm using this warranty for a big job like this
09-18-2014 02:02 PM
demarpaint
Quote:
Originally Posted by monte417 View Post
That's what I'm looking for a shop with experience replacing these things. Anyone else have good luck with shops on Long Island?
I read between the lines, that's not a good idea. LOL You said "shops", I took that as you were like I am and try to avoid dealerships. LOL

GC Jeep did good by me.
09-18-2014 01:49 PM
monte417
Quote:
Originally Posted by demarpaint View Post
I hear ya. I had good luck with Garden City Jeep, for 1 warranty issue, with an 08 Liberty. But that's about all I used them for after the purchase of my wife's Jeep. All other work is preformed by me. After speaking with one of their techs they've done quite a few heads on the 2012's.
That's what I'm looking for a shop with experience replacing these things. Anyone else have good luck with shops on Long Island?
09-18-2014 01:00 PM
mcdull
Quote:
Originally Posted by demarpaint View Post
It should be covered under warranty, in fact IIRC all 2012's should have an extended warranty covering the left cylinder head. What year is your Wrangler and how many miles do you have on it?
The Jeep is my 2nd vehicle, drive less than 5K a year, not sure 10 year extended warranty would not enough. It's like a timebomb and I wish it goes off sooner.
09-18-2014 12:54 PM
demarpaint I hear ya. I had good luck with Garden City Jeep, for 1 warranty issue, with an 08 Liberty. But that's about all I used them for after the purchase of my wife's Jeep. All other work is preformed by me. After speaking with one of their techs they've done quite a few heads on the 2012's.
09-18-2014 12:43 PM
monte417
Quote:
Originally Posted by demarpaint View Post
It should be covered under warranty, in fact IIRC all 2012's should have an extended warranty covering the left cylinder head. What year is your Wrangler and how many miles do you have on it?
Yes I know it's covered I was asking about which dealers have experience with this repair and are reliable. I have heard some bad experiences with dealers doing a crappy job on this job. I have a 2012 obviously with 42000 miles
09-18-2014 12:20 PM
demarpaint
Quote:
Originally Posted by monte417 View Post
Does anyone know a reputable shop in Long Island to do this work?
It should be covered under warranty, in fact IIRC all 2012's should have an extended warranty covering the left cylinder head. What year is your Wrangler and how many miles do you have on it?
09-18-2014 12:13 PM
monte417 Does anyone know a reputable shop in Long Island to do this work?
09-18-2014 10:49 AM
demarpaint
Quote:
Originally Posted by new to jeep View Post
Is it known why these engines experience the valve seat & guide "wear" condition?
Is it related to engine coolant air traps causing heat pockets in the head? I don't want to go through 200 pages of this threa...
Short answer: The second revision to the problem head improved coolant flow through the head and beefed up the valve guides.
09-18-2014 10:46 AM
new to jeep Is it known why these engines experience the valve seat & guide "wear" condition?
Is it related to engine coolant air traps causing heat pockets in the head? I don't want to go through 200 pages of this threa...
09-18-2014 06:28 AM
Tseg
Quote:
Originally Posted by Tseg View Post
I bought my 2012 Rubicon used 3 months ago. The first time my CEL light came on I asked the dealership to run leak down test. They did not, just reset it after having my Jeep for a week (but did fix the trans tube recall item). A month later my CEL is back on. I have 24K mi. on the Jeep. The dealership won't offer me a free loaner even though the issue is the same. Customer Care is also being difficult about the loaner, putting blame on the dealerships. I told Chrysler they need to Man Up. I'm still on hold as we speak as they claim they are trying to locate a dealership in my vicinity that can replace my head and give me a free loaner. Overall I'm very disappointed in the dealership and Chrysler Customer Care. Lets see how they turn a negative into a positive...

Ok--- Chrysler rep did give me a case number and advised dealership will give me a free loaner (when they get one back) until engine diagnosis is done (and will do a more exhaustive evaluation of cylinder head beyond reset - I assume that means leak-down test). If it is the cylinder head, I then will be given a rental I have to pay for, but can then submit the invoice to Chrysler for reimbursement.

Meanwhile, Customer Care said I can drive vehicle with light on until dealership finds time for me. They also mentioned the dealership is currently 2.5 days behind doing basic evaluations... I suppose when the system is designed to fix the same problem multiple time on the same vehicle this is what happens.

Dealing with the car company bureaucracy reminds me of times when I've had to deal with Chinese or Russian regulated businesses. Not surprising, but painful and very time consuming.
Latest update... I called the dealership several days later... my CEL light still on and I've travelled 300 miles. The engine idles a little rough. The dealership just happened to have a loaner returned and I could get it if I brought the Jeep in right away. I now have had the loaner for 3 days. The dealership still has not called once to give me any updates... but since I have the loaner I'll just sit tight and see where it goes. A few years ago my wife's Acadia had a recall and this same dealership gave her a loaner for 1 1/2 months while I guess they waited on a part. I have my fingers crossed that when they call they will inform me they have replaced the head.

One other item... when I brought in my Jeep last time I dealt with the same Service Writer who tried to play tough guy. This time he was much more accommodating. He mentioned his business cards had not yet arrived, and he is very young looking, so I'm guessing he is a rookie trying to sort his way through all this.
09-11-2014 03:48 PM
ming Just got my jeep from the dealer yesterday 2012 unlimited sport with 27000 mi took it in a week ago with cel on dealer replaced the left side cylinder head due to # 4 cylinder leakdown over 25% everything covered under warranty per sb so far everything seems ok but i am still worried. Good thing this is just my toy and not a daily driver or else i would be trading it in i dont care how upside down i would be!.
09-10-2014 09:36 PM
RockyRiverJeep Yes, you can drive your Jeep around before the repairs are made. No harm will be done.

You'll only receive a rental vehicle after the diagnosis of a bad head discovered during the leak-down test. When you schedule the appointment for the repairs, the dealership should make sure you are reserved for one of their cars or usually an outside rental car company that they deal with. This way your rental car is ready for you after you drop your car off for the repairs.

I didn't have to pay for a rental car when my head was replaced in June 2013. The dealership is the one who should be submitting for re-imbursement for the rental. Unless there was a change in Chrysler's stance on this recently, I would directly press Chrysler Customer Care to make the dealership submit. IMO, it smells as if the dealership is pushing the responsibility off onto you.

Good luck.
09-10-2014 10:45 AM
Tseg
Quote:
Originally Posted by RockyRiverJeep View Post

Be sure to call Chrysler Customer Care (1-877-426-5337) and report the situation. You'll be given a case number. Give that case # to the dealership. You should receive a rental vehicle. Figure on 1-3 days providing every part needed is in stock.
I bought my 2012 Rubicon used 3 months ago. The first time my CEL light came on I asked the dealership to run leak down test. They did not, just reset it after having my Jeep for a week (but did fix the trans tube recall item). A month later my CEL is back on. I have 24K mi. on the Jeep. The dealership won't offer me a free loaner even though the issue is the same. Customer Care is also being difficult about the loaner, putting blame on the dealerships. I told Chrysler they need to Man Up. I'm still on hold as we speak as they claim they are trying to locate a dealership in my vicinity that can replace my head and give me a free loaner. Overall I'm very disappointed in the dealership and Chrysler Customer Care. Lets see how they turn a negative into a positive...

Ok--- Chrysler rep did give me a case number and advised dealership will give me a free loaner (when they get one back) until engine diagnosis is done (and will do a more exhaustive evaluation of cylinder head beyond reset - I assume that means leak-down test). If it is the cylinder head, I then will be given a rental I have to pay for, but can then submit the invoice to Chrysler for reimbursement.

Meanwhile, Customer Care said I can drive vehicle with light on until dealership finds time for me. They also mentioned the dealership is currently 2.5 days behind doing basic evaluations... I suppose when the system is designed to fix the same problem multiple time on the same vehicle this is what happens.

Dealing with the car company bureaucracy reminds me of times when I've had to deal with Chinese or Russian regulated businesses. Not surprising, but painful and very time consuming.
07-31-2014 11:48 AM
JBADV
Quote:
Originally Posted by demarpaint View Post
There are a few good techs, the problem is having one of them assigned to your vehicle.

See how the noise is when it gets cold again, it should be interesting to see if the 30 grade oil reduces start up noise on a cold morning.
The Pennzoil 5w30 Euro L Synthetic meets Jeep / Fiat specs . I've been using the 5w30 for a few thousand miles . The noise is now intermittent . The engine used to rattle every time it started , if it sat 20 min or more . It was never really loud , but I could hear it . The dealer had a few 2012s on the lot , and I test drove a couple of them . Both of the 2012s were really loud on a cold start .
07-31-2014 05:46 AM
demarpaint
Quote:
Originally Posted by JBADV View Post
X2
I have not been impressed with the dealer repairs , very lax quality control .

I am using Pennzoil Euro L 5w30 , full synthetic . The morning start noise is not as loud as with the 5w20 , and it does not happen every time .
There are a few good techs, the problem is having one of them assigned to your vehicle.

See how the noise is when it gets cold again, it should be interesting to see if the 30 grade oil reduces start up noise on a cold morning.
07-31-2014 05:31 AM
JBADV
Quote:
Originally Posted by demarpaint View Post
Quality work at its best. Kudos for checking. The thought of having the dealer touch a new engine sickens me.

Did you take it back and make them to do it right? Frightening isn't it?
X2
I have not been impressed with the dealer repairs , very lax quality control .

I am using Pennzoil Euro L 5w30 , full synthetic . The morning start noise is not as loud as with the 5w20 , and it does not happen every time .
07-31-2014 05:14 AM
gecko4
Quote:
Originally Posted by JeepHerz View Post
Good luck if you have to have ANY warranty work done. My left head was replaced a couple of weeks ago. Working on some mods this weekend and realized the dealer attached one clip and one bolt on the entire intake. They didn't bother tightening the clamp to the throttle body either. The entire intake was barely holding on. Oh, and they couldn't find my passenger side noise.....which I thought was exhaust related. Apparently the missing bolt on the top of the exhaust manifold was tricky to notice.
Now that's odd, it looks like the Julian date code on your new head is 3041A. That would make it an old AA head design. I'd definitely investigate that if I were you, as I didn't think Chrysler was suppose to install those. Hopefully, I'm reading that code wrong. What part number does your invoice list?
07-31-2014 04:02 AM
demarpaint
Quote:
Originally Posted by JeepHerz View Post
Good luck if you have to have ANY warranty work done. My left head was replaced a couple of weeks ago. Working on some mods this weekend and realized the dealer attached one clip and one bolt on the entire intake. They didn't bother tightening the clamp to the throttle body either. The entire intake was barely holding on. Oh, and they couldn't find my passenger side noise.....which I thought was exhaust related. Apparently the missing bolt on the top of the exhaust manifold was tricky to notice.

Attachment 1350153
Quality work at its best. Kudos for checking. The thought of having the dealer touch a new engine sickens me.

Did you take it back and make them to do it right? Frightening isn't it?
07-31-2014 12:13 AM
JeepHerz Good luck if you have to have ANY warranty work done. My left head was replaced a couple of weeks ago. Working on some mods this weekend and realized the dealer attached one clip and one bolt on the entire intake. They didn't bother tightening the clamp to the throttle body either. The entire intake was barely holding on. Oh, and they couldn't find my passenger side noise.....which I thought was exhaust related. Apparently the missing bolt on the top of the exhaust manifold was tricky to notice.

Attachment 1350153
07-30-2014 10:38 PM
Up Hill Bill
Quote:
Originally Posted by Labrat0116 View Post
I've yet to receive this letter.

Could you (or someone) scan their letter and post it here please ?

Good idea:

Attachment 1350009
07-30-2014 10:33 PM
Rubicon_Jim Got my warranty extension letter a couple days ago. 10 year 150k miles. Had my head replaced at 23,000 miles on my '12JKUR. I'm at 38,000 miles now.
07-30-2014 10:20 PM
Labrat0116
Quote:
Originally Posted by colder View Post
I got my warranty extension letter last week. I have a 2012 that is approaching 25k. No codes or any issues whatever so far.
I've yet to receive this letter.

Could you (or someone) scan their letter and post it here please ?
07-30-2014 10:02 PM
JKPaul
Quote:
Originally Posted by colder View Post
Mine does the morning clatter too, but my last Jeep also did. Just thought it was the sound of a cranky Jeep that didn't want to get out of bed :P
are you running synthetic oil?
07-30-2014 09:35 PM
colder Mine does the morning clatter too, but my last Jeep also did. Just thought it was the sound of a cranky Jeep that didn't want to get out of bed :P
07-30-2014 09:34 PM
colder I got my warranty extension letter last week. I have a 2012 that is approaching 25k. No codes or any issues whatever so far.
07-30-2014 09:18 PM
gecko4
Quote:
Originally Posted by demarpaint View Post
It could be "normal" because of how the oil filter is situated on those engines. Even though the 2014 uses a redesigned filter with a Anti-Drain Back Valve some still have some start up noise. It is scary to see a few 13's with the problem and now possibly a 2014. Early built 2013's could still have AB heads. There's no excuse for 2014's having a problem though.
Well, you have to remember it's still the same engine design. They made a minor change, which brought the failure rate down from say 20% to an acceptable level of 3 to 5%. (I'm only guessing at the numbers, but you get my point) There will still be failures, but at a much lower percentage rate than before.
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