Jeep Wrangler Forum - Reply to Topic
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > JK Jeep Wrangler Forum > JK General Discussion Forum > expect good service?

Join Wrangler Forum Today


Thread: expect good service? Reply to Thread
Title:
  
Message:
Post Icons
You may choose an icon for your message from the following list:
 

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Additional Options
Miscellaneous Options

Topic Review (Newest First)
02-23-2012 11:28 AM
strider_mt2k Just to fill in some additional info...

The dealership that I first approached had no 2012 Rubicons for me to look at, so I went to Dealership #2, who got the sale.
Dealership #1's service dept. is highly rated by a local Jeep club, so I still go there for service.
02-23-2012 10:52 AM
JKatfish I dont think Service cares where you bought it either. They still get paid by Chrysler for any warranty work they do or dont do, and its usually just a bunch of extra hours they can bill. As long as they do a good job on your vehicle, are courteous and fair pricing. Most of the newer uograded showrooms with lounges seem to be more customer orientated. But yeah, Going for service is like going to the dentist!
02-23-2012 10:43 AM
tropical36
Quote:
Originally Posted by ShoreWrangler View Post
Agree, I don't think the service dept gives one crap about where you bought it honestly
I think you're right, but now back in the old days, they were known to actually tell a customer to take it back to where it was purchased. That's when you had a dealer for every make of car on every corner of every small town USA, unlike the huge conglomerates of today. They also had problems with making money on warranty work and would shy away from it whenever they could. I know of one guy who would chalk mark a tire to the pavement when leaving his car, just to see if it was ever moved and yes, he did catch them.
02-23-2012 10:24 AM
ShoreWrangler
Quote:
Originally Posted by strider_mt2k View Post
In my experience the Service department is very different from the Sales department and almost bears being looked into as a completely separate thing.

You can have great sales people and crummy service people and vice versa.
Agree, I don't think the service dept gives one crap about where you bought it honestly
02-23-2012 10:20 AM
starcreek I think it completely depends on the dealer. I take my Acura to a dealer I did not buy it from for service, and they are great. They are making money, so don't know why they wouldn't be happy.
02-23-2012 10:18 AM
tropical36
Quote:
Originally Posted by tommyble View Post
I am thinking of buying a 2012 sport from a dealer that's about 4 hours from home. I have a local dealer but the price is $1600 lower at the dealer 4 hours away. Should I expect good service at my local dealer even though i bought from another? Thanks, Tom
If you're not happy with the service from a Dealership, whether you bought from them or not, calling Chrysler should fix it pronto. They don't really care about the Dealer's hangups or why they didn't earn your business in the first place. They just want to continue to sell their product, by maintaining their reputation as best they can.
In fact, after making some waves, you'll probably get VIP service.
02-23-2012 10:08 AM
bflank If the local dealer appears to be a good operation that you want to do business with, then I'd recommend that you talk to the sales manager and explain the offer you have from the other dealership. Tell him that you would rather buy from him but $1600 is pretty compelling. If he is not at all interested you will have learned a lot about the mentality of the dealership and what kind of service you can expect.
02-23-2012 09:29 AM
Riccochet Bought my Jeep out of state. Went to schedule an oil change at my local dealer and they were complete d-bags to me. But another dealer about 30 minutes away was very nice. In and out in 20 minutes, free wash.

Shop around for your service the same you do for your vehicle.
02-23-2012 06:24 AM
Chewtoy Oh yeah,,,, Enjoy the new Jeep ,,,,, don't forget to
02-23-2012 06:23 AM
Chewtoy I use the local dealer for factory warranty work, or maybe installing a "Jeep" option. Otherwise, I use a local garage for service. You are not required to use the dealer to maintain the warranty. You can get your LOF at any garage, and keep the receipt to document you are having required service completed.
02-23-2012 06:11 AM
rs87277 Service and sales are completly seperate,,,,,,there are tons of dealers by my house but only about 2 of them would I EVER go to. The others are horrible.
02-23-2012 06:08 AM
PA ARCTIC 50/50 shot. your local dealer must honor the factory warranty. but most likley will give you the cold shoulder because you did not buy local. something to be said for trying to keep your business local. my dealer is 10 min. away. and so far as been great.
02-23-2012 03:54 AM
tommyble
good replys

I do like the replys I got. I will try the price match and I do like the "expect nothing" reply. Thanks
02-23-2012 03:27 AM
1CrzyCelt personally, I don't EXPECT anything.
02-23-2012 02:37 AM
strider_mt2k In my experience the Service department is very different from the Sales department and almost bears being looked into as a completely separate thing.

You can have great sales people and crummy service people and vice versa.
02-23-2012 02:20 AM
devicemanager Unlikely. Have you asked your local dealer to price match, or work with you on pricing, in order to keep your business local?
02-23-2012 02:19 AM
tommyble
expect good service?

I am thinking of buying a 2012 sport from a dealer that's about 4 hours from home. I have a local dealer but the price is $1600 lower at the dealer 4 hours away. Should I expect good service at my local dealer even though i bought from another? Thanks, Tom

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -5. The time now is 12:57 PM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC