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Topic Review (Newest First)
01-12-2014 06:27 PM
Spikeyfish
Thanks

XSDBS, just wanted to say thanks for posting this info. I have a 2012 JKU built 9-11 and the BT audio was AWFUL. I just found this thread this morning and ran the update. BT audio is now working great! Sounds just as good as it does when plugged into USB and better than the satellite radio. I've been incredibly annoyed with the audio quality since I bought the Jeep and thanks to your instructions, my biggest complaint with my Jeep is now gone. Update worked just like you described. Thanks!
10-02-2013 06:24 AM
xsdbs Well not being a SW Eng all I can say is what I've read and (or) been told. In BT systems they don't all work the same nor is the SW development the same in each system. The BT specs are not real firm. This allows people to develop their system the way they interpret the specs. This is true to phone and car kit MFG both. Some systems may have real time constant communication with the paired device while streaming audio. Others may go into a state of "hold" and wait for either button press or an incoming call. This allows to the power supply to work at one feature instead working and a few things behind the scene while streaming. There is also a clock speed where the audio is being sent, this can be a little fast, slow or right on time. If the clock speed is slightly fast from the paired device, there will come a time where the car kit will miss a packet and once that packet is dropped, it can't be picked back up. There is less chance of an issue if the clock speed is a little slow. In the case of the Apple devices the clock speed is a little fast. This has been since the iOS 5 came out. It's easier for Apple to change the clock speed on their device that for the car kit. In order for the car kit to change it would require a hardware change of the BT stack. This would be a costly change up and would with a faster clock speed, there may may be issues with the other devices that the car kit currently works with.

Streaming audio has been an issue with other devices beside just car kits, just as an example:
Bluetooth audio streaming choppy since update to iOS 6 GM - MacRumors Forums

Apple may be a popular MFG, but people have issues with them as well as other MFG's. I mead if they are so wonderful, then why are they constantly having to come out with SW updates for their devices? They just released the iOS 7 and have the 7.0.2 out and 7.0.3 on the way.
I have the 4S and the 5, both have oddities that happen (while not in BT mode) such as no incoming call chimes, text message notifications, screen lock up and a few others so I have given in to rebooting them at least once a month. The issues are not from a defective phone because they have both been replaced and still have issues.
So they all have issues and to make a car kit that works with every phone out there would be next to impossible.
10-01-2013 07:35 AM
detajr Hope this helps some folks...
I know there are several post regarding iPod skip via Bluetooth so I will try to hit them all.
I checked with Jeep customer care here is the answer I got:
(by the way the "products" they are speaking about are iPod and iPhone, two of the most popular communications devices on earth!! lol)

Thank you for contacting the Jeep Customer Assistance Center.

Thank you for providing that information. I have researched your concern
further and the reason why you are experiencing the issues with
streaming is because the products you are using are not 100% compatible with your uConnect system.We are constantly working with Cell Phone providers and manufacturers to
further improve the features and compatibility between their phones and
the uConnect System. Updates for the cell phone themselves sometimes
addresses these issues, or Chrysler may from time to time issue firmware
updates for your uConnect System.

At this time we can only advise periodically checking back for new
updates as they become available. You may do so either through your
authorized Dealership, or by checking our updated Bluetooth
Compatibility on our website.
Sorry its so long!!!
Alan
09-28-2013 08:31 PM
SilverSulfide I have a used early build 12 Jk and had the crackling horrible sounding speakers with Bluetooth. Downloaded and installed the update, now it sounds great on Bluetooth. THANKS!!
09-24-2013 07:44 AM
Kremlar I agree, the Bluetooth in the Wrangler is sub-par. With my Samsung Galaxy S4 media streaming will intermittently flake out and stop working. I have to turn off streaming on my phone, then turn it back on.

No problems streaming to the Bluetooth receiver in my home, the Bluetooth receiver in my office, and my wife's 2013 Mazda CX-9.

I can say that the Bluetooth in my wife's previous 2012 Honda Pilot and current 2013 Mazda CX-9 are pretty much flawless with all the phones we've had with these vehicles - iPhone 4, iPhone 4S, iPhone 5, Samsung Galaxy S3, Samsung Galaxy S4. They've all been a bit flakey in my Wrangler. Bluetooth integration in the Honda and Mazda is just awesome feature wise as well.

I'm sure it can be difficult to support all these phones and the Bluetooth nuances they might have, but if Honda and Mazda can do it why not Chrysler?
09-24-2013 07:38 AM
detajr I have a question???
If the skipping is an Apple problem why does it not skip in my wife's Mazda CX7???
04-23-2013 08:30 PM
dougmc
same radio, different year

I have a 2011 Grand Cherokee with the rhb radio. I recently changed phones from a droid x to a galaxy s3 and the text feature stopped working. it no longer tells me when a new text arrives nor will it read any.
will the tsb that is mentioned here work for my radio?
the dealer will not even discuss it with me since the tsb is only listed for 2012 and newer.
03-27-2013 12:09 PM
xsdbs FW jeep, thanks for the link. I'll check it out.


jmar31, you're welcome






Quote:
Originally Posted by jmar31 View Post
Okay, thanks xsdbs!
03-27-2013 10:32 AM
jmar31
Quote:
Originally Posted by xsdbs View Post
If I'm understanding this correctly, you're pressing the Uconnect button as soon as you see an incoming call and then there is a time gap before the other persons voice is coming thru for you to have a conversation. Is this correct
If so then yes, this is normal. You are in a menu driven prompt setup and there is a slight time frame where there are things going on in the background that you don't see.
When there is an incoming call, the phone sends a BT message to Uconnect with the number, Uconnect then compares that # to the stored contacts list that is downloaded from your phone to see if there is a name to go with that #. Then Uconnect sends a CAN message to the radio with the caller id.
So if you press the button at the sign of the incoming call, don't try to rush by saying "hello, hello....", just hang tight a couple seconds till she stops talking, then start your conversation.
Okay, thanks xsdbs!
03-26-2013 12:56 AM
fortworthJeep
Quote:
Originally Posted by xsdbs View Post
hmm, I think this may have something to do with the Bitpool rate difference in the 2 devices. Do you have a link on the BB adapter that you're using? I would like to check it out. The sound may be different if it has a lower bitpool rate than the Uconnect. With this update, the bitpool rate was raised to be compatible with more phones. The phones don't have 1 set bitpool rate, it varies from phone to phone.
Oops. Just seeing this. Here is a link to my other BT device:

http://www.amazon.com/BlackBerry-Rem...etooth+gateway
03-25-2013 06:53 AM
xsdbs If I'm understanding this correctly, you're pressing the Uconnect button as soon as you see an incoming call and then there is a time gap before the other persons voice is coming thru for you to have a conversation. Is this correct
If so then yes, this is normal. You are in a menu driven prompt setup and there is a slight time frame where there are things going on in the background that you don't see.
When there is an incoming call, the phone sends a BT message to Uconnect with the number, Uconnect then compares that # to the stored contacts list that is downloaded from your phone to see if there is a name to go with that #. Then Uconnect sends a CAN message to the radio with the caller id.
So if you press the button at the sign of the incoming call, don't try to rush by saying "hello, hello....", just hang tight a couple seconds till she stops talking, then start your conversation.




Quote:
Originally Posted by jmar31 View Post
Does anyone else experience a big lag when you hit the answer button and before it actually starts to work through your stereo?

When someone calls, I hit answer, then there is about 3-8 seconds of wait time before I can hear the caller. Wondering if it's just me.

Thanks!
03-21-2013 11:22 PM
jmar31 Does anyone else experience a big lag when you hit the answer button and before it actually starts to work through your stereo?

When someone calls, I hit answer, then there is about 3-8 seconds of wait time before I can hear the caller. Wondering if it's just me.

Thanks!
03-21-2013 08:20 AM
xsdbs Hello, seeing that you have a 2013 vehicle, this update is already applied to your system. There currently isn't a Uconnect SW update for the 2013 vehicles.



Quote:
Originally Posted by Jeepinjew View Post
Is there a way to check for / perform the updates myself? I have a 2013 JKU with Uconnect and the Alpine stereo, i just can't trust the service department at my dealership after a few screw-ups.
03-20-2013 01:08 PM
Jeepinjew Is there a way to check for / perform the updates myself? I have a 2013 JKU with Uconnect and the Alpine stereo, i just can't trust the service department at my dealership after a few screw-ups.
03-09-2013 11:54 AM
xsdbs hmm, I think this may have something to do with the Bitpool rate difference in the 2 devices. Do you have a link on the BB adapter that you're using? I would like to check it out. The sound may be different if it has a lower bitpool rate than the Uconnect. With this update, the bitpool rate was raised to be compatible with more phones. The phones don't have 1 set bitpool rate, it varies from phone to phone.




Quote:
Originally Posted by fortworthJeep View Post
Yeah I've tinkered with the eq settings from day 1. I know that with BT one looses some sound quality. I get that. But the audio dropouts? One shouldn't be getting that should they?

Also, when I connect to BT via my blackberry BT adapter, plugged into my aux port the audio is better.i guess my gripe is, I paid damn near 40,000 for a veh and it make it sound good, I'm in effect using bailing wire and duct tape. And don't get me wrong. It's Chrysler I'm irritated with.
03-09-2013 06:20 AM
Kremlar As for sound quality, I have to say mine sounded horrible before the firmware update. Now it sounds good, definitely better than my satellite radio.
03-09-2013 12:26 AM
fortworthJeep
Quote:
Originally Posted by xsdbs View Post
Sorry, I have been extremely busy at work. You have the most current SW version for Uconnect. Now back to the sound quality issue, what do you feel it is missing? (frequency wise, highs, mids, lows)? Are you using any of the I5 equalizer settings?
Yeah I've tinkered with the eq settings from day 1. I know that with BT one looses some sound quality. I get that. But the audio dropouts? One shouldn't be getting that should they?

Also, when I connect to BT via my blackberry BT adapter, plugged into my aux port the audio is better.i guess my gripe is, I paid damn near 40,000 for a veh and it make it sound good, I'm in effect using bailing wire and duct tape. And don't get me wrong. It's Chrysler I'm irritated with.
03-08-2013 12:55 PM
xsdbs Sorry, I have been extremely busy at work. You have the most current SW version for Uconnect. Now back to the sound quality issue, what do you feel it is missing? (frequency wise, highs, mids, lows)? Are you using any of the I5 equalizer settings?




Quote:
Originally Posted by fortworthJeep View Post
Gotcha. My bad. Here it is. I hope. It doesn't "say" software version. But upon following your previous instructions this is what comes up. It also says to insert thumb drive.

Thanks
02-26-2013 02:32 PM
fortworthJeep Gotcha. My bad. Here it is. I hope. It doesn't "say" software version. But upon following your previous instructions this is what comes up. It also says to insert thumb drive.

Thanks
02-26-2013 06:45 AM
Kremlar
Quote:
I will need to try this out, however my thought is that the delay is caused from the phone not being in a sending mode when your not listening to streaming audio. The APP is in control of fading out audio and stepping in then fading itself out after the instructions. This is why when you're already streaming audio then there are directions you hear them.
Thanks. I'm interested in hearing your thoughts once you check it out.
02-26-2013 06:01 AM
xsdbs I will need to try this out, however my thought is that the delay is caused from the phone not being in a sending mode when your not listening to streaming audio. The APP is in control of fading out audio and stepping in then fading itself out after the instructions. This is why when you're already streaming audio then there are directions you hear them.






Quote:
Originally Posted by Kremlar View Post
Sorry, for some reason the forum did not tell me there was a reply on this thread until now.

I mean, the radio is on the BT (bluetooth) input (not FM, not CD, not SAT, etc...). My radio should be waiting for my phone to start streaming. But, there is a significant delay and the initial second or two of what comes out seems to get truncated. So, I may not hear the first part of a turn by turn direction out of Waze, or if the speech is short enough I might not hear the direction at all.

Now, if I'm already streaming music from my phone I don't miss any of the directions - I'm assuming because the phone is already streaming that initial connection or whatever causes the truncation doesn't occur.

I use Waze pretty much exclusively - but I can tell some audio is being truncated when playing MP3s as well. It's just not a big deal with MP3s vs. a GPS.
02-26-2013 05:55 AM
xsdbs no, that's the radio SW version info. I'm looking for the Uconnect module SW version which will depending on the build date of the module should be displayed on the radio screen when you go thru the steps that I listed. If it doesn't then I would like you to see if the dealer installed the module under the glovebox (usually a normal location for the dealer to strap them). The module is about 4"x 6". I would like to see the module & it's information so that I can point you in the right direction.





Quote:
Originally Posted by fortworthJeep View Post
This screen?

Attachment 214256
02-25-2013 07:36 AM
fortworthJeep This screen?

Attachment 214256
02-25-2013 06:59 AM
Kremlar
Quote:
In this comment, what do you mean by "on the BT input"?
Sorry, for some reason the forum did not tell me there was a reply on this thread until now.

I mean, the radio is on the BT (bluetooth) input (not FM, not CD, not SAT, etc...). My radio should be waiting for my phone to start streaming. But, there is a significant delay and the initial second or two of what comes out seems to get truncated. So, I may not hear the first part of a turn by turn direction out of Waze, or if the speech is short enough I might not hear the direction at all.

Now, if I'm already streaming music from my phone I don't miss any of the directions - I'm assuming because the phone is already streaming that initial connection or whatever causes the truncation doesn't occur.

I use Waze pretty much exclusively - but I can tell some audio is being truncated when playing MP3s as well. It's just not a big deal with MP3s vs. a GPS.
02-25-2013 06:45 AM
fortworthJeep
Quote:
Originally Posted by xsdbs
Do me a favor, press and release the Uconnect phone button and say "setup, software update". There should be a SW version that pops up on the radio display. What is listed? Thanks
Thanks. I'll do that as soon as I get off this morning and let you know.
02-25-2013 06:14 AM
xsdbs Do me a favor, press and release the Uconnect phone button and say "setup, software update". There should be a SW version that pops up on the radio display. What is listed? Thanks






Quote:
Originally Posted by fortworthJeep View Post
Okay didn't see a MHD code but did find my date of manufacter as 6/2012. Is it possible the uConnect module still has the old firmware?

If not, does it do any good to reload the firmware? It's that's even possible.

Thanks
David
02-24-2013 02:09 AM
fortworthJeep
Quote:
Originally Posted by xsdbs View Post
Look on the drivers door, there should be a tag on it. Look for code "MHD".
By what you're saying, I'll say the build date is earlier than 1-1-2012 and you will need htis update.
Okay didn't see a MHD code but did find my date of manufacter as 6/2012. Is it possible the uConnect module still has the old firmware?

If not, does it do any good to reload the firmware? It's that's even possible.

Thanks
David
02-19-2013 01:23 PM
xsdbs Sorry, I just saw this reply. I will tell you that the dealer has no clue. The I5 is completely compatible except for SMS texting thru BT. That is because Apple thinks that everyone needs to conform to them and make the changes to things work with them. Problem is that if you do that, it's quite possible to do damage to the SW that works with other phones.





Quote:
Originally Posted by fortworthJeep View Post
Was in the dealer yesterday with my 2012 430. Was getting an oil change and started griping about the audio quality. They said that the iPhone 5 isn't truly compatible. And that a fix was forthcoming. So we'll see.
01-12-2013 04:13 PM
fortworthJeep Was in the dealer yesterday with my 2012 430. Was getting an oil change and started griping about the audio quality. They said that the iPhone 5 isn't truly compatible. And that a fix was forthcoming. So we'll see.
01-09-2013 07:33 PM
37Olivestreetbrews I came across this thread a while back and it wasn't until my 1 yr of serius ran out that I began to get frustrated again with the audio quality when using my iPhone via USB or BT. Well I did the update today and I am BLOWN AWAY by the difference. It reads the device so much faster and the audio quality is very very good. It's like a whole new audio experience. Thank you!
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