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Topic Review (Newest First)
05-26-2013 09:05 PM
hpo Looks like Koons have modified their offer-could be a deal here if I put aside my frustrations with them.
05-25-2013 07:32 AM
Wtrdog i just got a JKU from Chantilly, 3rd vehicle I've gotten and service and sales have both been great. the leesburg place needs to just close, they are a bunch a$$hats. both my buddy and me went their first to look and bought in Chantilly.
05-25-2013 07:14 AM
dalearyous Exactly. I know a great dealer in Fredericksburg
05-24-2013 11:40 PM
10Anvil Screw service. Go where you get the best price on the exact model/trim that you want. After you get the best price take it to the dealer of your choice for warranty work and then start worrying about service.
05-24-2013 11:34 PM
hpo Interesting comments here.

I have been trying to work out an internet deal with just about all of these dealers -for a Rubi 10th.

Fair Oaks called me at 3am-even though I told them to contact me via email.

Koons, which is who I really wanted to deal with has been treating me like an idiot. Eventually stopped emailing me when I said that we were only 1500 apart.

Farrish also stopped emailing me when I wanted to negotiate on the price.

I feel all have been completely lacking in customer service and values. Also the lack of professionalism in not responding to my emails is completely uncalled for. I would have even appreciated an email stating that they were not going to negotiate and that the quoted price was final. I hate this and may just go used car shopping from a private party-what they have done is completely turn me off from their stealerships.
11-15-2012 01:53 PM
Con Artist
Quote:
Originally Posted by scuba_steve View Post
I bought a Wrangler from Dulles some time ago and the sales experience was fine. In fact, on the drive home the clutch acted weird and I brought it right back and they offered me my choice of a warranty repair or getting my money back. I went for the warranty repair and they gave me a loaner...and I had my new Jeep back in a couple of days...and the clutch was fine...for the next 11 plus years.

I didn't buy my 2013 from them, but would have if they had one configured the way that I wanted. Same goes for Koons, Farrish, Fair Oaks, etc.

Yeah, the Dulles sales manager is a bit lacking on personality, but I'm not sure that I would rule them out if they could give me a decent price. He isn't the service manger...and besides, you can get service anywhere.

BTW, I posted my most recent (positive) experience there in this: http://www.wranglerforum.com/f33/jee...ml#post2812185
Yeah, I'm pretty sure Dulles is the one. Been a while since I was out that way, but I certainly remember their location! The manager's a tool and his crony from Honduras or wherever he's from (Ahkmed or something...) is just as much of an asshat.
11-15-2012 01:51 PM
scuba_steve
Quote:
Originally Posted by MarkII View Post
Thanks for this write-up. I was getting ready to google and look them up. Not now. I bought from Martin's before but they currently only have like 4 JKUs in stock. I'm still in search of my dealer...
I bought a Wrangler from Dulles some time ago and the sales experience was fine. In fact, on the drive home the clutch acted weird and I brought it right back and they offered me my choice of a warranty repair or getting my money back. I went for the warranty repair and they gave me a loaner...and I had my new Jeep back in a couple of days...and the clutch was fine...for the next 11 plus years.

I didn't buy my 2013 from them, but would have if they had one configured the way that I wanted. Same goes for Koons, Farrish, Fair Oaks, etc.

Yeah, the Dulles sales manager is a bit lacking on personality, but I'm not sure that I would rule them out if they could give me a decent price. He isn't the service manger...and besides, you can get service anywhere.

BTW, I posted my most recent (positive) experience there in this: http://www.wranglerforum.com/f33/jee...ml#post2812185




Also BTW, while my experience at Safford Fredrickburg was decent (as noted on the previous page), I did feel like we were rushed out the door with the sale. Granted, it was Labor Day, but there was no real tour of the vehicle nor did they ensure that everything was in it.

It wasn't until I got home that I realized that they forgot to put the lug key lock in it...as well as the five factory lugs. I contacted them and they kept saying they had to be in the vehicle...right up until they emailed me back and told me that they found them at the dealership.

I then asked them to FedEx them since I live 60-70 miles away...but they sent them standard mail instead, which bugged me a bit...especially on a 35K vehicle purchase.

Still though, I got the JKR that I wanted for a decent price and they seemed like decent folks, so sometimes it's not worth getting worked up over the little things.
11-15-2012 01:51 PM
Con Artist
Quote:
Originally Posted by MarkII View Post
Thanks for this write-up. I was getting ready to google and look them up. Not now. I bought from Martin's before but they currently only have like 4 JKUs in stock. I'm still in search of my dealer...
Yeah, the salesperson "helping" me was a total d-bag. I told him what I wanted, he didn't have it, and he wasn't even willing to locate one without a deposit. He told me, "Well without a deposit we're not just going to get one from somewhere so you can look at it." I never even entertained the notion of him bringing one in from another dealer so I could "look at it." He just had an attitude about the colors I was looking for, the options I wanted, and basically just had an attitude with me because I wasn't going home with a Jeep that afternoon. He was just totally put off from the moment I walked in the door, and BEFORE I even opened my mouth.

I don't wanna sound over-dramatic but honestly, I've never been treated that poorly by ANY place of business where I was a potential buyer. I've worked in sales jobs before and the FIRST thing I learned was NEVER to judge someone by his/her appearance.
11-15-2012 01:46 PM
dalearyous staunton, va
Welcome to Augusta Dodge Chrysler Jeep

i cannot remember who i spoke to but all three of the people i dealt with there were awesome and even understood when i backed out last minute.
11-15-2012 01:24 PM
MarkII
Quote:
Originally Posted by Con Artist View Post
There's a dealer in Leesburg, VA. Not sure what they're called, but I would never visit them again....
Thanks for this write-up. I was getting ready to google and look them up. Not now. I bought from Martin's before but they currently only have like 4 JKUs in stock. I'm still in search of my dealer...
11-10-2012 06:53 AM
Gbobva I got my '12 JKUR from Farrish. By far they had the best price, and were quick and easy to deal with. I have no idea about how their service dept. is. I know it is tiny, so that made me a bit nervous.

I checked out the service dept. at Fair Oaks, as I work across the street from there. The Service Manager there seemed knowledgeable about jeeps. I suspect that is where I will take it should it need to go back to a dealer. Any non-dealer mandated work will be done by High Tech Automotive and Truck in Chantilly. These guys know jeeps.

I would STRONGLY advise against Koon's Tysons for service. I went through a 3 year nightmare with them on my Town and Country warranty work. A bum transmission that was never right, and every time was a fight with them. At one point I had the service manager actually tell me 'Maybe you should have bought a different car'. Of course, YMMV, but I shudder just driving by.
11-10-2012 03:19 AM
Con Artist There's a dealer in Leesburg, VA. Not sure what they're called, but I would never visit them again. The first time I visited, I hadn't even been in the showroom for 30 seconds and had already been insulted by the sales manager and one of his bozos; no exaggeration. They apparently had a problem with me walking in wearing sweat pants and a sweat shirt, nevermind I'd just been out for a walk/run prior to visiting.

I walked in and the sales manager calls one of his cronies over and says, "Show this fellow what we can not sell him today." The crony looks me up and down with this cross-eyed look on his face, and says, "Oooookay, what can I NOT sell you today?" I rolled my eyes and told him, "You aren't selling me ANYTHING today with that attitude, and let's talk about an order." The conversation declined from there and I finally told him I was sick of his condescending attitude and I'd be returning to show him my new Jeep.

...About a month later I sent his sales manager a pic of me and my new Jeep with an attached message, "This is the Jeep you could NOT sell me." No return response from him.

Anyway, if you don't mind a longer drive, I bought up the street from where I live at Miller Dodge Chrysler in Martinsburg, WV. I haven't had a problem there and they've been easy to deal with. Did I get the best deal? Probably not, but that was my fault.
11-10-2012 03:09 AM
skidawg Heritage Owings Mills, Md. Got my 2009 JKU Rubi with Max Tow and Hard Top for $28.8. Awesome to deal with, no hassle... Highly recommend!
11-10-2012 01:53 AM
vicklon
Quote:
Originally Posted by Xavier1911 View Post
I just picked up a 2012 Wrangler Unlimited Freedom Edition last night from Fair Oaks in Chantilly, VA.



Iíve spent the past two weeks calling, emailing and checking inventory with just about every dealership in a 100 mile radius.



I went with Fair Oaks because they had the Jeep I wanted in stock. I worked with Bonnie the internet sales manager. She provided me with price quotes and inventory via email.


I am planning on writing up another post on the whole buying experience later on this week.


One good resource to use is a website called DealerRater.com the link for NOVA is here:
Virginia Jeep Dealers - Dealer Directory


If you have any questions feel free to ask here, or PM me.





-- X
2012 freedom edition looks to be rare w/ only 1300 being made...already a FB page up for owners.
09-03-2012 08:16 PM
scuba_steve I just wanted to close the loop. I bit the bullet and drove to Safford in Fredericksburg today (60 miles) to pick up my 2013 JKR.

They had the model with the options that I wanted...and dealing with Ben Clarke via email was painless. We exchanged about half a dozen email messages discussing price, my trade, fees, etc...and he was very responsive and very straightforward. No games at all.

He started at close to 3% under invoice. Even with their dealer processing fee, I came out well under the Trade Lightly Affiliate pricing. He also helped me get a fair price on my trade. I researched the value through many sources in advance, including Edmunds, NADA, KBB, and looking at private party sales, and their price was higher than the mid-range of the trade value based on condition and mileage.

Given that I didn't finance or buy any dealer options (e.g., rust proofing, service plans), their profit was limited...yet EVERYONE at the dealership treated my wife and me fantastically. I would definitely give them two thumbs up.

The only tough part was driving home on back roads so the break-in wouldn't be on the highway.
08-04-2012 01:32 PM
SHYUperman Joe from Koons just told me that they got a small shipment of 2013 JKs:

2 Saharas, 1 Rubicon, 4 Sports (none of the Sports have the Power Package)
08-04-2012 12:27 PM
steed77
Quote:
Originally Posted by Thwopking View Post
Don't afraid to travel....I drove 100 miles to get mine...I got a loaded sahara for less than my local dealers wanted for basic ones. Saved several thousand bucks
Exactly... I have 2 dealers much closer than Koons in viena. Joe defiantly was worth the travel. When I ordered it was painless. For the zero drama, I would of easily drove 300 miles, even tho he was 20ish miles.
08-04-2012 12:08 PM
Thwopking Don't afraid to travel....I drove 100 miles to get mine...I got a loaded sahara for less than my local dealers wanted for basic ones. Saved several thousand bucks
08-04-2012 11:53 AM
tcass
Quote:
Originally Posted by steed77 View Post
This guy hooked me with ZERO drama. I HATE dealers, this guy was very good in my book. I would even to go say he was straight shooing, honest and got me a very good deal (cross shopped several other dealers)


Internet Sales Consultant
Cell: (571)314-1371
Main: 703.790.0900
joe.hever.koons@contactdealer.com

Koons of Tysons Corner
2000 Chain Bridge Rd
Vienna, VA 22182
Fairfax & Washington DC Chevrolet Buick GMC dealer | Koons of Tysons Corner in Vienna VA, serving Chantilly & McLean
(866) 618-2239
+1 I found mine on their internet, and they gave me a pretty good discount from what was posted. I live in southern maryland and while i like my service from the local dealer, they don't want to give what i think is a fair shake in sales. so, i take it elsewhere. i took it to koons. i'd buy there again in a heartbeat.

cass
08-04-2012 11:44 AM
Thwopking I passed by the jeep dealer in leesburg yesterday they had like 7 2012's. Ive had decent luck dealing with them in the past when I worked at a chrysler jeep dealership. I got my Jeep at Lustine....they usually have dozens in stock so they are more likely to deal on pricing.
08-02-2012 08:43 PM
SHYUperman
Quote:
Originally Posted by steed77 View Post
This guy hooked me with ZERO drama. I HATE dealers, this guy was very good in my book. I would even to go say he was straight shooing, honest and got me a very good deal (cross shopped several other dealers)


Internet Sales Consultant
Cell: (571)314-1371
Main: 703.790.0900
joe.hever.koons@contactdealer.com

Koons of Tysons Corner
2000 Chain Bridge Rd
Vienna, VA 22182
www.koonsgmcorner.com
(866) 618-2239
Another recommendation for Joe at Koons Jeep in Tysons. He gave me the best initial OTD price for a 2012 and 2013 JKU. I took his price to all the other dealerships to match. Ultimately, I ordered a 2013 JKU from Joe because I was able to easily haggle a couple hundred dollars more along with free slush mats. Easy guy to deal with. Plus, the lifetime oil changes is a plus.

Safford in Fredericksburg also matched Joe's price, but, I ended up not going with them because they're too far.

Fair Oaks is closest to my house and my buddy bought 3 jeeps from them. Unfortunately, they couldn't match the price. I dealt with Thad and he was pretty straight forward, but, not very responsive.
08-02-2012 04:49 PM
Xavier1911
Quote:
Originally Posted by Sgtt45 View Post
I tried to buy at Safford in Springfield but they would not even return my calls! Piss poor customer service. Ended up getting what I want at Koons in Tysons. Got lifetime oil change and service included for being a vet.
Lifetime oil changes, that's nice!

I actually visited Stafford in Springfield twice since they were recommended by USAA. I didn't end up buying from them because they didn't have much of a selection of Wranglers and they were not able to give me a good price on pulling a vehicle from another dealership.
08-01-2012 07:41 PM
Sgtt45 I tried to buy at Safford in Springfield but they would not even return my calls! Piss poor customer service. Ended up getting what I want at Koons in Tysons. Got lifetime oil change and service included for being a vet.
08-01-2012 05:33 PM
rwdflynavy I got a really good deal on my Altitude at Lustine in Woodbridge. Fairly no-nonsense.
08-01-2012 05:30 PM
HAFICON I bought my 2012 JKU at Southern Jeep Greenbrier. It is in Chesapeake Va. I delt with Eddie Mac, he is good. Calls occasionally see if I want to go riding with his little (20+) group of Jeeps. I was over there the other day they had quite a few JK’s. Don’t know if you want to travel that far but I would at least call him.
08-01-2012 04:56 PM
Saranrap We drive down to Safford Of Springfield from NJ because they gave us an incredible deal on a 2012 Jeep Wrangler Sport S, all the other dealers around us didnt have what I wanted and all seemed really shady, most wanted to play games.

We dealt with Sam at safford, the process was quick and was one of the more pleasurable *american car purchases* we have been through. Although it wasnt like buying a BMW/Audi like were used to it was definitely great and my brother will be Ordering his JKU from them in a few months.

Good Luck!
08-01-2012 04:42 PM
Kgk The sales manager just called and said he was taking over the transaction and would be our point of contact to see make sure everything is corrected, seems he was unaware of the issues. I will keep you informed once I see what he does. If I'd the Jeep dealer in Chantilly auto park, up to him now a hero or a .........
08-01-2012 04:10 PM
Gladi8r
Quote:
Originally Posted by Kgk View Post
Looking for a good dealer that will shoot straight in Northern VA. My son just purchased his first JKU on Sunday and part of the deal was he was buying a JKU for his wife today, they were getting it the JKU from another dealer. When he arrived they said they could not find one locally, he found 6. They also said the deal they agreed on was no longer available. Really disappointed in the way they handled him.
I even canceled my order. Are there any honest dealers that are values based and do what they say.
Dealer name please...
08-01-2012 03:44 PM
Xavier1911 I just picked up a 2012 Wrangler Unlimited Freedom Edition last night from Fair Oaks in Chantilly, VA.



I’ve spent the past two weeks calling, emailing and checking inventory with just about every dealership in a 100 mile radius.



I went with Fair Oaks because they had the Jeep I wanted in stock. I worked with Bonnie the internet sales manager. She provided me with price quotes and inventory via email.


I am planning on writing up another post on the whole buying experience later on this week.


One good resource to use is a website called DealerRater.com the link for NOVA is here:
Virginia Jeep Dealers - Dealer Directory


If you have any questions feel free to ask here, or PM me.





-- X
08-01-2012 09:26 AM
steed77 This guy hooked me with ZERO drama. I HATE dealers, this guy was very good in my book. I would even to go say he was straight shooing, honest and got me a very good deal (cross shopped several other dealers)


Internet Sales Consultant
Cell: (571)314-1371
Main: 703.790.0900
joe.hever.koons@contactdealer.com

Koons of Tysons Corner
2000 Chain Bridge Rd
Vienna, VA 22182
www.koonsgmcorner.com
(866) 618-2239
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