Jeep Wrangler Forum - Reply to Topic
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > General Jeep Discussions > Communications and Electronics > 2011 Uconnect streaming audio quality

Join Wrangler Forum Today


Thread: 2011 Uconnect streaming audio quality Reply to Thread
Title:
  
Message:
Post Icons
You may choose an icon for your message from the following list:
 

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Additional Options
Miscellaneous Options

Topic Review (Newest First)
02-28-2014 01:22 PM
CarterUSA1 Registered with the site just so I could post a quick "Thank You" to xsdbs. I purchased a used 2011 Jeep Grand Cherokee about a month ago and my biggest complaint by far was the audio quality via bluetooth and the fact that I couldn't connect my iphone via USB to radio (RHB). Having driven an older Ford Escape for years that was able to accomplish both of these flawlessly, these problems were unacceptable in my opinion. I ran both updates today and WOW, both problems are gone. I couldn't be happier, thank you very much!
12-31-2013 09:53 AM
Rnewland no I didn't
12-30-2013 07:17 AM
xsdbs did you ever get this taken care of?



Quote:
Originally Posted by Rnewland View Post
Hi, I just got the message "the used update archive is not compatible with this device". Does anyone know where to get a fix for my poor bluetooth audio streaming? I'm a 2012 Wrangler with an RHB.

Thanks
12-06-2013 09:27 AM
Rnewland Hi, I just got the message "the used update archive is not compatible with this device". Does anyone know where to get a fix for my poor bluetooth audio streaming? I'm a 2012 Wrangler with an RHB.

Thanks
10-22-2013 06:00 AM
xsdbs That would be great, with a picture of the module, I will be able to see the SW version & PN. This info will help me to direct you to the proper update and steps. Thanks



Quote:
Originally Posted by shapecharge View Post
I can do that this weekend, maybe.
10-22-2013 12:42 AM
shapecharge
Quote:
Originally Posted by xsdbs View Post
Do you work on your own vehicles?: If so could you get to the Uconnect module which is located below the radio and behind the HVAC control head? If you could, I'd like you to take a picture of the module so I can see the PN and SW version. This will help me to assist you further. I'm sure that we can get it figured out.

I can do that this weekend, maybe.
10-21-2013 07:31 AM
xsdbs Do you work on your own vehicles?: If so could you get to the Uconnect module which is located below the radio and behind the HVAC control head? If you could, I'd like you to take a picture of the module so I can see the PN and SW version. This will help me to assist you further. I'm sure that we can get it figured out.



Quote:
Originally Posted by shapecharge View Post
Ok, it did not work. Not that big of deal. Thanks for trying to help though.
10-20-2013 11:42 PM
shapecharge Ok, it did not work. Not that big of deal. Thanks for trying to help though.
10-18-2013 07:19 AM
xsdbs hmm, I think that how I would start from here is to go to the link below and download the files in the order that I have mentioned and try applying them.
On the first update, if you still get that error message, then I'd try changing the extension to upn instead of upd and retry the update.

http://www.wranglerforum.com/f33/201...fo-186532.html



Quote:
Originally Posted by shapecharge View Post
xsdbs: I am assuming it was installed in the factory, because this vehicle was only sold overseas at exchange military car sales, and they do not have a the same capabilities to install dealer products. The classics plays perfectly thru the docking cable, the touch is fast forward from the start. Yes the USB connection is in the center console.

supercazzola: I have iOS 7.
10-17-2013 11:59 PM
shapecharge xsdbs: I am assuming it was installed in the factory, because this vehicle was only sold overseas at exchange military car sales, and they do not have a the same capabilities to install dealer products. The classics plays perfectly thru the docking cable, the touch is fast forward from the start. Yes the USB connection is in the center console.

supercazzola: I have iOS 7.
10-17-2013 03:23 PM
supercazzola
Quote:
Originally Posted by shapecharge View Post
xsdbs, I have read, I think, all of these Uconnect post issues and I have not found a fix for mine yet. I am probabably doing something wrong. I have had my Jeep for about two weeks. It is 2011 Oscar Mike. It has an RES radio and vehicle MFD 5-11. My issues is BT streaming quality sucks, and the only device that the radio can read thru USB is my Classic Ipod. The Ipod Touch plays in fastforward, and it does not read my Iphone at all, thru USB. All other phone functions work. I tried the SW update from one of the threads. It took about 15 minutes, went thru all the beeps, and then said SW was not compatible with device. All other updates were not recognized. It keep telling me insert the drive with the SW update. So I am at a loss. If I have missed a thread, I appologize, just point me in the right direction. I have noticed this is an exhausted issue. I appreciate any help.
what iOS version are you running on the Apple devices
10-17-2013 11:48 AM
xsdbs Was the Uconnect installed at the factory or by the dealer? So the classic plays fine when connected to the docking cable? When does the touch play fast? The USB connector that you're plugging into is the one in the center console, correct?



Quote:
Originally Posted by shapecharge View Post
xsdbs,

I have read, I think, all of these Uconnect post issues and I have not found a fix for mine yet. I am probabably doing something wrong. I have had my Jeep for about two weeks. It is 2011 Oscar Mike. It has an RES radio and vehicle MFD 5-11. My issues is BT streaming quality sucks, and the only device that the radio can read thru USB is my Classic Ipod. The Ipod Touch plays in fastforward, and it does not read my Iphone at all, thru USB. All other phone functions work. I tried the SW update from one of the threads. It took about 15 minutes, went thru all the beeps, and then said SW was not compatible with device. All other updates were not recognized. It keep telling me insert the drive with the SW update. So I am at a loss. If I have missed a thread, I appologize, just point me in the right direction. I have noticed this is an exhausted issue. I appreciate any help.
10-17-2013 12:17 AM
shapecharge xsdbs,

I have read, I think, all of these Uconnect post issues and I have not found a fix for mine yet. I am probabably doing something wrong. I have had my Jeep for about two weeks. It is 2011 Oscar Mike. It has an RES radio and vehicle MFD 5-11. My issues is BT streaming quality sucks, and the only device that the radio can read thru USB is my Classic Ipod. The Ipod Touch plays in fastforward, and it does not read my Iphone at all, thru USB. All other phone functions work. I tried the SW update from one of the threads. It took about 15 minutes, went thru all the beeps, and then said SW was not compatible with device. All other updates were not recognized. It keep telling me insert the drive with the SW update. So I am at a loss. If I have missed a thread, I appologize, just point me in the right direction. I have noticed this is an exhausted issue. I appreciate any help.
08-06-2013 08:25 PM
xsdbs Sorry I haven't responded yet. I am on vacation thru next week and really haven't checked in since last week.
1) Ok, you say the streaming sound quality is still having the same issue. Is this the fast play that sounds like the chipmunks singing (Alvin)? On an iPhone this will happen only while streaming audio and the phones back lighting is on. If so then the updates haven't taken.
2) Your vehicle was built in 9-2010 and is a 2011 vehicle, correct?
3) The Uconnect SW version that I mentioned will only show up on the 2011 vehicles that were built after 6-2011. You can also verify this by getting to the Uconnect module that is mounted behind the HVAC control head below the radio. If the module PN is 05064635AG, then it is indeed the V1 build part and will not display the Uconnect SW version.
4) So to find out where you are in this process, Please stream audio from the iPhone, during the streaming audio play, please press and release the iPhones home button so that the iPhone lights up displaying the play now screen on the phone. What happens? Thanks







Quote:
Originally Posted by InterSpool View Post
Negative neither are jail broken... judging by how positive the response was from others regarding their update, I am starting to think the update simply did not take on my RHB. I believe I took all proper procedural steps to install it, key in run position... sat through beeping sequence.. no errors, etc. The only thing that's a little weird is that when I hold the Uconnect phone button (as prescribed by xsdbs) for 15 seconds, it does not show up with a firmware version. It just does the phone prompt and cancels out of itself and goes back to whatever radio station it was on. Other than going into the menu and looking at the software version within the menus, I cannot get anything to pull up like what he describes. The versions are also no where close on that "inner system menu" than the software versions xsdbs says I should see.

Again, I installed the first TSB with no issues (or so it seems). And I also installed the second update posted in this thread with no issues (full beeping sequence, no errors etc). Very strange given the positive responses from all the others.
08-06-2013 07:27 PM
InterSpool
Quote:
Originally Posted by supercazzola View Post
I have a 4 running 6.1.3 an no audio issues on my RBZ. By any chance, are either jail broken? I ask because some jail broken apps (like roqy BT) replace the Bluetooth stack.
Negative neither are jail broken... judging by how positive the response was from others regarding their update, I am starting to think the update simply did not take on my RHB. I believe I took all proper procedural steps to install it, key in run position... sat through beeping sequence.. no errors, etc. The only thing that's a little weird is that when I hold the Uconnect phone button (as prescribed by xsdbs) for 15 seconds, it does not show up with a firmware version. It just does the phone prompt and cancels out of itself and goes back to whatever radio station it was on. Other than going into the menu and looking at the software version within the menus, I cannot get anything to pull up like what he describes. The versions are also no where close on that "inner system menu" than the software versions xsdbs says I should see.

Again, I installed the first TSB with no issues (or so it seems). And I also installed the second update posted in this thread with no issues (full beeping sequence, no errors etc). Very strange given the positive responses from all the others.
08-06-2013 06:42 PM
supercazzola
Quote:
Originally Posted by InterSpool View Post
Iphone 5 Version 6.1.4 Iphone 4 6.1.3 Both same issues.
I have a 4 running 6.1.3 an no audio issues on my RBZ. By any chance, are either jail broken? I ask because some jail broken apps (like roqy BT) replace the Bluetooth stack.
08-06-2013 11:03 AM
InterSpool
Quote:
Originally Posted by supercazzola View Post
What phone and o/s of the phone?
Iphone 5 Version 6.1.4
Iphone 4 6.1.3

Both same issues.
08-06-2013 06:08 AM
supercazzola
Quote:
Originally Posted by InterSpool View Post
Had to resurrect this thread..

xsdbs, I have a 2011 GC (build date 9/10) with an RHB receiver. I installed the first TSB that you posted on the other forum/thread. Went through the whole "beeping" procedure, did your whole restart format, repaired the phone and it was the exact same issue. I thought that was supposed to fix the poor audio quality streaming issue, but others were saying in this thread how this newer fix is actually what fixed the bit pool rates. I installed the Hi CAN software you provided in this thread, went through the whole beeping procedure and it seemed to take. I re paired the phone again to no avail. The streaming does the exact same thing as before, very low quality sound as others have described and it is still giving me the fast forward/choppiness issue.

Any ideas? I am still under CPO warranty on this thing but I would hate to waste $150 taking it to dealership for this issue. Let me know, thanks!!!!
What phone and o/s of the phone?
08-05-2013 07:17 PM
InterSpool Had to resurrect this thread..

xsdbs, I have a 2011 GC (build date 9/10) with an RHB receiver. I installed the first TSB that you posted on the other forum/thread. Went through the whole "beeping" procedure, did your whole restart format, repaired the phone and it was the exact same issue. I thought that was supposed to fix the poor audio quality streaming issue, but others were saying in this thread how this newer fix is actually what fixed the bit pool rates. I installed the Hi CAN software you provided in this thread, went through the whole beeping procedure and it seemed to take. I re paired the phone again to no avail. The streaming does the exact same thing as before, very low quality sound as others have described and it is still giving me the fast forward/choppiness issue.

Any ideas? I am still under CPO warranty on this thing but I would hate to waste $150 taking it to dealership for this issue. Let me know, thanks!!!!
02-20-2013 12:50 PM
xsdbs WOW, you have been trying to get your system going since May '11!!! Well I am certainly glad that I was able to assist you in such a short time (that we have talked thru this forum anyway).
As for the having to pause between the app music, that's just an "APPLE" thing. They are the gateway and sends the audio to Uconnect. You may find it to act differently in streaming audio mode. Apple handles that differently than the docking mode.
I may want to get with you to see what is involved in setting up a simple site and also to see what you can tell me about getting some advertisers if I wanted to go that way. Could be interesting. If you have any information that I could read on the subject, then let me know and I'll PM you with my email address.
Thanks.




Quote:
Originally Posted by jku11noobie View Post
I am so giddy right now. Feels like christmas. The updates worked!Did both like you said. Each one was about 20 min. I'm a super geek, techie, web developer, programmer, audiophile, etc. So when I got my Jeep, I was ridiculously disappointed about the bluetooth connectivity and quality. No one at three dealerships in Northern VA was able to help. It has taken me since May 2011 to get to this point where I get the quality and experience I expect. So again, thank you SO MUCH for doing this. If you ever end up wanting to make a site, let me know and I'll be happy to help and return the favor.

So now, on my 430N RHB in my early 2011 Wrangler Unlimited...
  1. Bluetooth streaming works with high quality sound. Still not as great as a direct line but it's pretty darn close.
  2. iPhone works as an iPod, quickly. Although, USB connection only works through the armrest console and not the head unit.
  3. Can play Spotify and Pandora through iPod cable. Tricky though, have to pause the app, then hit play from the head unit screen. Great sound quality here. No need for using the AUX input now. Less visible cables. =) ANNNNNND, I can use my steering wheel buttons to control the apps' songs. So giddy right now.

Forgot to check how quickly it connects now. Like when getting turn-by-turn directions from a GPS app. Before the uconnect would connect halfway through the GPS' instructions.

Again, 100 x thank you, thank you, thank you.
02-19-2013 08:29 PM
jku11noobie I am so giddy right now. Feels like christmas. The updates worked!Did both like you said. Each one was about 20 min. I'm a super geek, techie, web developer, programmer, audiophile, etc. So when I got my Jeep, I was ridiculously disappointed about the bluetooth connectivity and quality. No one at three dealerships in Northern VA was able to help. It has taken me since May 2011 to get to this point where I get the quality and experience I expect. So again, thank you SO MUCH for doing this. If you ever end up wanting to make a site, let me know and I'll be happy to help and return the favor.

So now, on my 430N RHB in my early 2011 Wrangler Unlimited...
  1. Bluetooth streaming works with high quality sound. Still not as great as a direct line but it's pretty darn close.
  2. iPhone works as an iPod, quickly. Although, USB connection only works through the armrest console and not the head unit.
  3. Can play Spotify and Pandora through iPod cable. Tricky though, have to pause the app, then hit play from the head unit screen. Great sound quality here. No need for using the AUX input now. Less visible cables. =) ANNNNNND, I can use my steering wheel buttons to control the apps' songs. So giddy right now.

Forgot to check how quickly it connects now. Like when getting turn-by-turn directions from a GPS app. Before the uconnect would connect halfway through the GPS' instructions.

Again, 100 x thank you, thank you, thank you.

Quote:
Originally Posted by xsdbs View Post
Well thank you for your compliments. That is something that I have thought about in order to offer more help to people. Just really not sure how to go about it. Guess I need to dig a little deeper and think a little more. hmm,

Ok, on to your questions,

There are a couple ways to tell if the 1st update has been done or not:
1) If you have an iPod / iPhone, plug it into the remote mounted USB connector & docking cable. Does the radio display "reading" and then start to play? If so then it has been applied, if the iPod / iPhone doesn't start to play and the radio displays "error occurred" then it hasn't been applied.
2) Try streaming audio from your phone, does it play correctly or does it sound like the chipmunks? If it sounds fast and like the chipmunks, then it hasn't been applied. If you are streaming from an iPhone, the music will sound correct until you press the phone's home button that turns on the back lighting to see the "now playing" screen. If the update has not been applied, then the music will sound fast and like the chipmunks at this time and then correct when the lighting goes off.

If you try to apply this update without having the first one done, then this update won't see the supported SW versions and give you an error message that this update is not correct for your current SW.
So the 1st update needs to be done before applying this one.
02-19-2013 01:26 PM
xsdbs Well thank you for your compliments. That is something that I have thought about in order to offer more help to people. Just really not sure how to go about it. Guess I need to dig a little deeper and think a little more. hmm,

Ok, on to your questions,

There are a couple ways to tell if the 1st update has been done or not:
1) If you have an iPod / iPhone, plug it into the remote mounted USB connector & docking cable. Does the radio display "reading" and then start to play? If so then it has been applied, if the iPod / iPhone doesn't start to play and the radio displays "error occurred" then it hasn't been applied.
2) Try streaming audio from your phone, does it play correctly or does it sound like the chipmunks? If it sounds fast and like the chipmunks, then it hasn't been applied. If you are streaming from an iPhone, the music will sound correct until you press the phone's home button that turns on the back lighting to see the "now playing" screen. If the update has not been applied, then the music will sound fast and like the chipmunks at this time and then correct when the lighting goes off.

If you try to apply this update without having the first one done, then this update won't see the supported SW versions and give you an error message that this update is not correct for your current SW.
So the 1st update needs to be done before applying this one.




Quote:
Originally Posted by jku11noobie View Post
First off, XSDBS, thanks for all of your hard work. This is fantastic stuff. You could probably host your own site with fixes and make a killing off of the ads. I would definitely support it.

Forgive me if this has been answered elsewhere and I missed it, still feeling the happy hour my bosses hosted last night. The text on the screen seems to be zooming in and out by itself.

How can I tell if the prerequisite TSB has been applied? Will it hurt to reapply? And will the steps and file in this post (#50) work through my 2011 Wrangler 430N RHB? (I realize that the update is for the UC module via the head unit).

Thanks again!
02-19-2013 09:24 AM
jku11noobie First off, XSDBS, thanks for all of your hard work. This is fantastic stuff. You could probably host your own site with fixes and make a killing off of the ads. I would definitely support it.

Forgive me if this has been answered elsewhere and I missed it, still feeling the happy hour my bosses hosted last night. The text on the screen seems to be zooming in and out by itself.

How can I tell if the prerequisite TSB has been applied? Will it hurt to reapply? And will the steps and file in this post (#50) work through my 2011 Wrangler 430N RHB? (I realize that the update is for the UC module via the head unit).

Thanks again!

Quote:
Originally Posted by xsdbs View Post
Ok, let me explain something, ok. We are actually updating the SW that is in the Uconnect module. The RBZ radio has an external Uconnect module. So what you'll need to do is in this order:
1) Using the same instructions as posted in the above post #41, download the file in the link below and apply it.
uconnect.upd

2) Now using the instructions and the file that is posted in #41, perform this update.

The steps need to be done in this order, ok.
The radio can be updated using a CD that was sent out by Sirius last year. You might be able to call them and have one sent to you or call the dealer to see if they have any extras.
Let me know if you have any further questions and I'll try to help.
01-15-2013 10:36 AM
xsdbs Sure I understand, somewhat. As much help that I give out though it would be nice to have someone to check occasionally with especially seeing how the dealers have no real input on a lot of issues other than throwing parts into a vehicle only to find the same issue occurs.
This person was in the Chrysler booth correct?
Well what I found out yesterday is that this isn't a Uconnect related issue. Due to a "pop" that customers were having after remote starting a vehicle and getting into the vehicle and turning the key on. There were warranty claims on this issue. So the Uconnect module now doesn't resume play in BTSA or docking modes. Mitsubishi (builds the radio) has changed the "return to" default a couple of times. The radio SW decides on what to default back to. So it's possible that your 2013 vehicle may act differently than a 2012 vehicle. What is the radio SW version (application) in your radio?

For instance one of my radios has SW version 33.01.23 (just updated my 2012) and it returns to SAT radio.

I stopped by a dealer that let me try a 2013 vehicle that had 43.00.11 in it and it resumed play in the iPod mode. (only in the docking mode). The vehicle that I was using didn't have factory remote start so I'm not sure if Mitsubishi was able to do anything for the pop.






Quote:
Originally Posted by supercazzola View Post
No, I'm a CTO at a us fed government agency. I can share the info provided to me regarding the 2013 uconnect (RES). But, I'm not able to release the contact info. I hope you understand.
01-14-2013 07:55 PM
supercazzola
Quote:
Originally Posted by xsdbs
What was the persons name that you spoke to @ CES? Did you get any contact information for him (her)? If so would you mind PMing it to me? I know a person there and another one is always helpful. Are you in the aftermarket industry?
What I am seeing is that it will go to the last played radio band. It doesn't go back to CD or HDD but it does seem to default to FM if you were in one of these modes. With my 2012 Uconnect module, if I am on SAT radio prior to going into iPod play, then when I leave and come back to the vehicle, the radio resumes in SAT mode. I will see if I can borrow a 2013 module to see if there is a difference in them. However I believe that the strategy is supposed to be the same.
No, I'm a CTO at a us fed government agency. I can share the info provided to me regarding the 2013 uconnect (RES). But, I'm not able to release the contact info. I hope you understand.

Quote:
Originally Posted by Chrysler NTG4 Radio Release Engineer
Since you were listening to BTSA before you turned off the vehicle the radio recognizes this as the last mode you were in, not the SAT radio you were in previously. Mode resume is not supported for BTSA so the radio default behavior is to return to FM mode whenever last mode is not present.
However, if you turned the vehicle off while listening to SAT radio, the radio should resume in SAT mode when vehicle is restarted.
01-14-2013 08:17 AM
xsdbs What was the persons name that you spoke to @ CES? Did you get any contact information for him (her)? If so would you mind PMing it to me? I know a person there and another one is always helpful. Are you in the aftermarket industry?
What I am seeing is that it will go to the last played radio band. It doesn't go back to CD or HDD but it does seem to default to FM if you were in one of these modes. With my 2012 Uconnect module, if I am on SAT radio prior to going into iPod play, then when I leave and come back to the vehicle, the radio resumes in SAT mode. I will see if I can borrow a 2013 module to see if there is a difference in them. However I believe that the strategy is supposed to be the same.



Quote:
Originally Posted by supercazzola View Post
Any update? I met with the uconnect rep from Chrysler at CES last week. He said it should go back to last input. He's gonna give me a call this week (hopefully). I'll post my findings.
01-13-2013 07:40 PM
supercazzola Any update? I met with the uconnect rep from Chrysler at CES last week. He said it should go back to last input. He's gonna give me a call this week (hopefully). I'll post my findings.
01-08-2013 01:22 PM
xsdbs I will look into this. It's possible that I was told incorrectly. I mostly play media off my iPod / iPhone.




Quote:
Originally Posted by supercazzola View Post
But in my 2013, the radio will return to FM, even if I was listening to SAT before uconnect.
Quote:
Originally Posted by Nicksatx View Post
Just updated my 2011 and it does the same. Keeps going to the radio, not to the last source.
01-08-2013 10:25 AM
Nicksatx
Quote:
Originally Posted by supercazzola View Post
But in my 2013, the radio will return to FM, even if I was listening to SAT before uconnect.
Just updated my 2011 and it does the same. Keeps going to the radio, not to the last source.
01-08-2013 10:22 AM
Nicksatx xsdbs, thank you!

I didnt see a link in your message, but assumed you are talking about this thread http://www.wranglerforum.com/f40/201...fo-149162.html
Updated with that file, took 20+ minutes, but it worked. It sounds so much better. What a difference, it is actually usable now!

Thank you!
This thread has more than 30 replies. Click here to review the whole thread.

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -5. The time now is 11:44 AM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC