Jeep Wrangler Forum - Reply to Topic
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > JK Jeep Wrangler Forum > JK General Discussion Forum > Another lying salesman

Join Wrangler Forum Today


Thread: Another lying salesman Reply to Thread
Title:
  
Message:
Post Icons
You may choose an icon for your message from the following list:
 

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Additional Options
Miscellaneous Options

Topic Review (Newest First)
01-15-2013 01:01 PM
Matador
Quote:
Originally Posted by Arch View Post
That's interesting because the salesman told me it was roughly 2,100 lbs tow rated. And CHrysler said 1000, so maybe they meant kg instead of lbs?

As far as the Rubicon springs and shocks go- If I installed them myself and something happened I would not claim it under warranty, I wouldn't feel right about that and for sure they would catch on. But for argument sake- say someone purchased the springs and shocks new and asked the dealer to install I wonder then If they would cover it? considering its valid Jeep parts and the dealer installed them.
They should honor their work, that goes for any shop that does any work for you. I would get everything in writing, just to keep everyone on the same page.
01-15-2013 12:16 PM
18usc371
Quote:
Originally Posted by Arch View Post
That's interesting because the salesman told me it was roughly 2,100 lbs tow rated. And CHrysler said 1000, so maybe they meant kg instead of lbs?
That's my bet. From Jeep.ca:

"Available for Unlimited Sport, Unlimited Sahara and Unlimited Rubicon, The Max Tow Package provides an impressive 3.73 rear axle ratio, a Class II receiver hitch, and a 4-pin connector. Tow up to 1588 kg (3500 lbs)."
01-15-2013 11:42 AM
Arch
Quote:
Originally Posted by 18usc371 View Post
Just a thought for Canada:

1000lbs or 1000kg ?

1000kg is about 2205lbs
That's interesting because the salesman told me it was roughly 2,100 lbs tow rated. And CHrysler said 1000, so maybe they meant kg instead of lbs?

As far as the Rubicon springs and shocks go- If I installed them myself and something happened I would not claim it under warranty, I wouldn't feel right about that and for sure they would catch on. But for argument sake- say someone purchased the springs and shocks new and asked the dealer to install I wonder then If they would cover it? considering its valid Jeep parts and the dealer installed them.
01-15-2013 11:09 AM
Matador
Quote:
Originally Posted by Arch View Post
As for the rubi springs and shocks- will this void my 5 year warranty at all?
"Should" it? no.
"Will" it? that's up to the dealer, because you will need to do some work on the Jeep in order to swap them and in theory if its not done properly, could lead to some serious issues that you would have to take responsibility for. However, they could only deny warranty work for items directly affected by the suspension work, despite the fact that it was replaced with another factory part. They could make the argument that the work wasn't done by them, therefore that's what lead to whatever damage that's associated to it.

Its a hit or miss with some dealers regarding aftermarket parts or owner repairs but ultimately you should take responsibility for whatever work you do. If it fails for no reason of your own and is a legitimate warranty claim, then by all means pursue it. But, if its something that you know was a result of work you did, don't try to scam the system and try to push it through. That would make you no better than them and Karma has a funny way of working itself out.
01-15-2013 11:07 AM
18usc371
Quote:
Originally Posted by Arch View Post
Alright guys now I am insanely confused. Called the dealer and he told me no matter 3.21's or 3.73's the 2013 2 door sport can only tow 2,000LBS. Chrysler Canada told me for sure it was only 1000LBS. The salesman called me back apologizing and told me it was his first month and admitted he knew nothing about wranglers or tow ratings lol...

So who do I believe?!
Just a thought for Canada:

1000lbs or 1000kg ?

1000kg is about 2205lbs
01-15-2013 10:24 AM
Arch
Quote:
Originally Posted by Lusus_Naturae

Good on you for getting a new free windshield - but don't stir the pot by asking whether you will void your warranty if you do (fill in the blank). Ask here, not the dealer, you don't need them to even think about flagging you in the system and ruining your warranty.
Thank you, I looked at my windshield after the crack and there is literally no chip. The dealer initially denied me even though it is new. I called Chrysler Canada and they told me if the dealer can't find a chip it is a stress crack which is manufacturer defect and would have to replace it free. After all this with my gears and hitch I think they just want to shut me up and said they will replace it.

As for the rubi springs and shocks- will this void my 5 year warranty at all?
01-15-2013 07:34 AM
Paul04tj Caveat emptor!
01-15-2013 03:42 AM
Lusus_Naturae
Quote:
Originally Posted by Arch View Post
Good point. I wonder if taking the shocks and springs from a Rubi would void my 5 year warranty? I will have to ask on wednesday when I go to get my windshield replaced for free lol (stress crack out of no where, been a great 3 weeks of ownership!). As far as the 4 grand to replace the gears I have no idea what he was saying but would never even consider that price. I think it was just a scare tactic to shut me up.
Good on you for getting a new free windshield - but don't stir the pot by asking whether you will void your warranty if you do (fill in the blank). Ask here, not the dealer, you don't need them to even think about flagging you in the system and ruining your warranty.
01-14-2013 10:32 PM
ibwile It sounds like your squeaky wheel at least got some help on the hitch front.

I was just going to "weigh" in on the trailer weight confusion as well. I own a 2013 2 door sport with 3.21 gears (may regear eventually but truthfully this is not the same as the pre-2012 3.21 situation) My downloaded pdf manual says 1000 lbs for certain configurations, but I had been told about that misinformation ahead of time. The Jeep website has the accurate current info and has all 2 doors capable of 2000lbs no matter what gearing.

Explore Jeep Capabilities | Towing Reference Guide | Jeep

As far as I know, there isn't anything anything you can do to get the number from 2000lbs to 3500 short of stretching it out and adding doors.

I have towed my daysailer on my old TJ (rated at 2000lbs as well) without issue. Have also hauled a utility trailer on many occasions. Truthfully (and happy to be called out as a wuss here) I am not sure I'd want to pull much more of a beast behind me. I never found it fun and the long braking distance we all enjoy doesn't improved with a trailer behind you.

Thanks to the forum re: the Uhaul info- that's a new one to me!
01-14-2013 10:31 PM
RoadiJeff
Quote:
Originally Posted by Paul04tj View Post
My 2013 manual says 2,000lbs for all two doors regardless of gearing.
On pages 519-521 of the 2013 PDF owners manual the chart says max GTW (gross trailer weight) is 1,000 lbs for ALL Wrangers with 3.21 gearing. It doesn't matter if it's 2 or 4 dr.
01-14-2013 09:48 PM
paleh0rse
Quote:
Originally Posted by Arch View Post
Thanks for the advice I am getting my money back for the hitch and I get to keep it.
That is awesome, congrats!
01-14-2013 09:00 PM
Strange246
Quote:
Originally Posted by jkjeeper06 View Post
Do you have a hard top? Uhaul won't rent to you if you have a soft top. I don't agree with it but its their policy
I believe its due to the weight, the hardtop makes the the jeep a little heavier in back, in their eyes it probobly makes it less likely to jack knife when stopping...Whether it does or not is debatable, I do know my old Ram 1500 and my Durango both weigh about the same, but the Durango is far more stable stopping with my boat behind it...
01-14-2013 08:49 PM
watson
Quote:
Originally Posted by 2five22
Life lesson learned. Most everyone I know got burned intentionally or accidentally over a vehicle sale when they were young.

Car salespeople often go to wherever is hiring and currently has the best sales incentivization. Salespeople are trained mostly in psychology to sell you anything they have on the lot. Many will work at different stores and completely different makes over a few years. That often does not include hardware training on how the vehicle was engineered, all its functions, etc., because most consumers have no clue what a gear ratio is, a tongue rating, or how a Sirius/XM radio works. They either ask another salesperson, look in the owner manual, or search the internet for an answer. Many times the information is incorrect and they aren't intentionally deceiving the customer. Even manufacturers sometimes put out incorrect information. Most everyone here is an enthusiast and knows far more than the average salesperson does.

Always research every big purchase and hopefully you can get a gear swap inexpensively.
It's truly amazing how unrealistic the expectations are on here.
01-14-2013 08:36 PM
ztman Most sales people are there as chaparones to make sure the jeep comes back to the lot. Lets face it, no salesperson ever sold you a jeep you didnt already want to buy. It comes down to one thing, price. With the internet, it is easy to know about the vehicle before you get to the dealer. I buy form the dealer with the best price , and get warranty service from the dealer that has the best rep for service
01-14-2013 08:24 PM
Lynskey It is reasons like this that I didn't buy my Jeep from the first dealer I went to. I knew more than the sales guy did. Im not talking a few things more... he new zero about Jeeps. I figure I asked about 12 questions during the test ride to which I got about 11 "I'll have to check on that when we get back".

When they called back to ask about my thoughts on the Jeep and began the pressure tactics, I responded that I did not feel comfortable with the "I'm not the Jeep expert" guy. I said if you hire salesmen to work at a dealer that sells Jeeps and have no clue, then chances are you hire mechanics that don't know Jeeps. An assumption on my part - yes. But not taking any chances..

OP glad you got the $$ coming back.
01-14-2013 07:52 PM
Arch
Quote:
Originally Posted by Lynskey
If it were me I would at least make the dealership take back the over priced $650 receiver hitch and return that money. You do have some ground to stand on in that you have an e-mail from them stating the vehicle can tow 3,500lbs - which it can't. I would use that as a means to make them take off the receiver hitch and return that money. Tell them you only purchased that receiver with the understanding that the vehicle can tow 3,500lbs.

Get that money back pronto. Tell them they can re-use it for another customer. Then get the receiver/harness from Q-Tec and use the cash difference for something else.
Good point and yea I'm getting my my money back from hitch but get to keep it. After I get a few more KM on my jeep I will re gear and get new shoes and sprigs
01-14-2013 07:47 PM
SilverSport
Quote:
Originally Posted by kramer2k View Post
+1, I'm with Matador. People have to do their homework on automobile purchases. Too many times I've seen the salesperson know little to nothing about the product they're selling.
This. Almost always I know more about a product than the salesperson. Research generally pays off.
01-14-2013 07:45 PM
Arch
Quote:
Originally Posted by Lynskey
If it were me I would at least make the dealership take back the over priced $650 receiver hitch and return that money. You do have some ground to stand on in that you have an e-mail from them stating the vehicle can tow 3,500lbs - which it can't. I would use that as a means to make them take off the receiver hitch and return that money. Tell them you only purchased that receiver with the understanding that the vehicle can tow 3,500lbs.

Get that money back pronto. Tell them they can re-use it for another customer. Then get the receiver/harness from Q-Tec and use the cash difference for something else.
Thanks for the advice I am getting my money back for the hitch and I et to keep it.
01-14-2013 07:25 PM
jp2611
Quote:
Originally Posted by Lucy Brown View Post
So what is my 2012 Rubicon Unlimited rated at with 4:10's and 35's?
IMO it is rated AWESOME!! That sounds SWEET!!!
01-14-2013 07:16 PM
Lucy Brown So what is my 2012 Rubicon Unlimited rated at with 4:10's and 35's?
01-14-2013 07:08 PM
Lynskey If it were me I would at least make the dealership take back the over priced $650 receiver hitch and return that money. You do have some ground to stand on in that you have an e-mail from them stating the vehicle can tow 3,500lbs - which it can't. I would use that as a means to make them take off the receiver hitch and return that money. Tell them you only purchased that receiver with the understanding that the vehicle can tow 3,500lbs.

Get that money back pronto. Tell them they can re-use it for another customer. Then get the receiver/harness from Q-Tec and use the cash difference for something else.
01-14-2013 07:07 PM
paleh0rse
Quote:
Originally Posted by Calaloo View Post

Maybe that's Canadian pounds. Each Canadian pound equals 2.2 American pounds. So you should be good for 2,200 real pounds.
*cough* dollars *cough*
01-14-2013 06:52 PM
Calaloo
Quote:
Originally Posted by Arch
Alright guys now I am insanely confused. Called the dealer and he told me no matter 3.21's or 3.73's the 2013 2 door sport can only tow 2,000LBS. Chrysler Canada told me for sure it was only 1000LBS. The salesman called me back apologizing and told me it was his first month and admitted he knew nothing about wranglers or tow ratings lol...

So who do I believe?!
Maybe that's Canadian pounds. Each Canadian pound equals 2.2 American pounds. So you should be good for 2,200 real pounds.
01-14-2013 06:49 PM
2five22 Life lesson learned. Most everyone I know got burned intentionally or accidentally over a vehicle sale when they were young.

Car salespeople often go to wherever is hiring and currently has the best sales incentivization. Salespeople are trained mostly in psychology to sell you anything they have on the lot. Many will work at different stores and completely different makes over a few years. That often does not include hardware training on how the vehicle was engineered, all its functions, etc., because most consumers have no clue what a gear ratio is, a tongue rating, or how a Sirius/XM radio works. They either ask another salesperson, look in the owner manual, or search the internet for an answer. Many times the information is incorrect and they aren't intentionally deceiving the customer. Even manufacturers sometimes put out incorrect information. Most everyone here is an enthusiast and knows far more than the average salesperson does.

Always research every big purchase and hopefully you can get a gear swap inexpensively.
01-14-2013 06:20 PM
Arch Yes you are right about that. I researched U haul's policy before I bought it and made sure I got the hard top (wanted it for other reasons other than this obviously). It is kinda weird though? I wonder if they had an incident in the past.
01-14-2013 06:15 PM
jkjeeper06
Quote:
Originally Posted by Arch
I need to tow a medium U haul at the end of the year to move back to Ontario for good. I also own a small 15 foot sail boat that is probably under 1000 with trailer so that won't be a problem.
Do you have a hard top? Uhaul won't rent to you if you have a soft top. I don't agree with it but its their policy
01-14-2013 05:20 PM
panthermark For all 2012's and 2013's, the two doors can tow 2000 pounds regardless of axle ratio or tranny.

It was different pre 2012 (based on gear ratio and tranny type)...so that could be where the confusion is coming from.
01-14-2013 05:15 PM
Paul04tj My 2013 manual says 2,000lbs for all two doors regardless of gearing.
01-14-2013 04:59 PM
Arch
Quote:
Originally Posted by paleh0rse View Post
If you had REALLY done your research, you would have known that you could have achieved the entire "Max Tow Package" by doing the following:
1. Buy the $90 hitch with harness from Qtech -- it could be installed by a newborn thumb-less monkey with a ratchet set and screwdriver.
2. Buy take-off Rubicon Springs and Shocks (MAX = $250) -- once again, a newborn thumb-less monkey could install these.

The good news is that you can re-gear your Jeep for around $1500. How/why the dealership wants to charge you $4000 is beyond me... oh, wait, I remember now: I spelled STEALERship wrong!!

Whatever the case, good luck to ya!
Good point. I wonder if taking the shocks and springs from a Rubi would void my 5 year warranty? I will have to ask on wednesday when I go to get my windshield replaced for free lol (stress crack out of no where, been a great 3 weeks of ownership!). As far as the 4 grand to replace the gears I have no idea what he was saying but would never even consider that price. I think it was just a scare tactic to shut me up.
01-14-2013 04:54 PM
paleh0rse If you had REALLY done your research, you would have known that you could have achieved the entire "Max Tow Package" by doing the following:
1. Buy the $90 hitch with harness from Qtech -- it could be installed by a newborn thumb-less monkey with a ratchet set and screwdriver.
2. Buy take-off Rubicon Springs and Shocks (MAX = $250) -- once again, a newborn thumb-less monkey could install these.

The good news is that you can re-gear your Jeep for around $1500. How/why the dealership wants to charge you $4000 is beyond me... oh, wait, I remember now: I spelled STEALERship wrong!!

Whatever the case, good luck to ya!
This thread has more than 30 replies. Click here to review the whole thread.

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -5. The time now is 01:05 PM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC