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Topic Review (Newest First)
01-19-2013 06:52 AM
chisox711 Well if you do take it out let me know. I have a JKU on order and didnt get the 430 and kind of having regrets/
01-19-2013 05:38 AM
Ivoryring I've delt with them before the merger, when they were just Sirius - and I've come to expect "interesting" customer service. My approach with the company is this: Keep talking to them until you have things pretty much the way you want - and then don't talk to them no matter what!
01-18-2013 09:40 PM
tomthbomb I have an old XM MiFi radio for the house that quit working. I paid for three years up front for the service to get the discount.

When I called them to discontinue the service and get a refund they turned off my Jeep Sirius service that I had just renewed for a year! It took me 30 minutes on the phone to get it turned back on.

I am still paying for the broken XM radio service.
01-18-2013 03:11 PM
kbwwolf
Quote:
Originally Posted by Ivoryring View Post
Either that or they are going to charge my CC (that they have on file for my other Sirius radios) without any discussion at all about total or monthly price.
^^^ This.

Cardinal sin, giving em your CC #. There's a horror-story thread floating around somewhere...think it was JKF. Cut the card up and get a new one, pronto.
01-18-2013 03:05 PM
Ivoryring I had a strange interaction with SiriusXM (btw, their customer support reps are... pretty bad - be prepared and be patient) - I switched to Pioneer head unit with SiriusXM, and it looks like they moved my 12 month trial without a problem simply because they couldn't understand what I was asking for. Either that or they are going to charge my CC (that they have on file for my other Sirius radios) without any discussion at all about total or monthly price. Particularly bizarre because they started out telling me I couldn't have both Sirius and SiriusXM on the same account (which seems contrary to the SiriusXM web page) ... and then after being on hold when they talked to their manager it was "ok, you are activated".
01-18-2013 02:07 PM
tomthbomb ^^^^^^
This happened to me.

But I got the 90 days plus the 12 months.
01-18-2013 01:44 PM
kbwwolf
Quote:
Originally Posted by panthermark View Post
I'm think it is the dealer that turns on the trial subscription during prep....so there might be a chance that you could get the radio swapped before it is turned on....but that could depend on the dealer. Honestly, I don't know....
Most dealers get it turned on for 90 days (IIRC, something like that) so the sat radio will work while the vehicle's on the lot. Once someone buys it, the dealer is supposed to notify Sirius to start the 1-year subscription. Some get slack, and forget, and the buyer's Sirius gets turned off after 90 days (or whatever)...

There's a thread about this happening to a few peeps here on the forum, somewhere.

But yes, it's up to the dealer to submit your info to Sirius.
01-18-2013 12:45 PM
panthermark I'm think it is the dealer that turns on the trial subscription during prep....so there might be a chance that you could get the radio swapped before it is turned on....but that could depend on the dealer. Honestly, I don't know....
01-18-2013 12:28 PM
lewisz7hunter Ok, thats what I was afraid of. I thought maybe there was a slim chance that the dealer just sets that up once it gets there, and maybe I could stop the process. Panthermark I think I read your thread where you basically had to call them out on their customer service to get it switched. I guess I will do the same.
01-18-2013 12:18 PM
panthermark It does come activated...
It is a pain in the rump to get Sirius to switch it over. They standardly don't do it.
It took 3 emails and a phone call for me to get mine switched over.
01-18-2013 11:31 AM
Moabite Mine came activated from the factory...at least that's what the dealer said. I'm not sure that the free subscription is transferable to another radio since it is tied to the radio ID.
01-18-2013 11:10 AM
lewisz7hunter
Sirius radio switch-over

I plan on upgrading to the 430n as soon as my '13 jk gets here. It is coming from the factory with the connectivity group and sirius radio. Can anyone tell me if the sirius radio comes activated, or if I can wait to activate my subscription on the new 430n?
<> also from my forum search of 430n's, am I correct that if I have the connectivity package, I do not need the dealer to install/flash anything, and can do it myself?
thanks

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