|11-26-2013 03:56 AM|
^ Nice update. I have the old style hinges, although I caught it early, modified it, and never had a problem.
I removed my previous photos on here, I have started moving my photos into albums on my photobucket due to reposting them in multiple threads. You can see them at - Tailgate Arm Mod Photos by Lusus_Naturae | Photobucket
|11-22-2013 04:20 PM|
Best I can do is show you the meat on the bone from "Jeep Farm's" postings.
Hopefully you can see the difference on them now. That Tab you see in the center of the hinge in the 2nd picture is what stops the door from swinging all the way around into your tail light. In the first picture you can see it is to small to do it's job, so the weight of the door allows it to go beyond where is should go. Mine are this way right now - Pic 1
|11-22-2013 04:12 PM|
|Original_Junior||I can't quite tell the difference from the pictures of the old style verse the new style hinge. Are there any identifiable markings on the new or old hinges? Is there a specific build date associated with the new hinges? Thanks.|
|11-22-2013 02:16 PM|
|JimMariner||Just received a phone call from the service department at my Jeep dealer. The Hinges and associated parts were approved by Chrysler for replacement under warranty. Parts will be in next week, they go to the body shop for painting, then set up an appointment for installation.|
|11-19-2013 12:47 PM|
So now I wait a few days on a Call from the Service/Body Dept on what Chrysler tells them.
Will update when I hear from them.
|11-19-2013 08:49 AM|
Back at the dealers service again for this. This time I insisted that the hinges were defective. Got more action it seems now, photos were taken to be sent in for Chryslers OK on repair and replacement of them.
More to follow when I escape from service.
|11-07-2013 03:20 PM|
MY tailgate bar/strap will hold the tailgate - but only because I modified it probably.
It did ok to begin with, but I found this thread early and modified with a self-tapping screw (posted with photos earlier this thread). I never had mine show an issue, but I prevented it.
I did put the screw a little forward from where I should have, my tailgate opens about 87 degrees, so I know the strap is what is holding it, not the hinges. I did test mine before the mod to see if I could push it to pop, and I couldn't with a light push but it looked like it probably would if I pushed it further.
|11-07-2013 02:39 PM|
Please see the photos I posted of old-style and new-style hinges.
If the dealer only replaces the bar, push on the door with one finger while the service manager is watching. The bar will pop out and the door will swing too far. This should convince the service manager that they have not fixed the problem.
|11-07-2013 02:30 PM|
The strap is only a cover for the wires that go to the tire-mounted stop lamp, and to the door switch. This strap will not stop the door even if you shorten it.
There are two good fixes:
1) Replace the hinges with the newer hinges (Warranty repair?)
2) Install a TeraFlex tire carrier $475
I have the new hinges on my JK (installed under warranty). They work perfectly and are much stronger than the old hinges.
|11-06-2013 02:18 AM|
We have a 2012 Unlimited, stock tires & rims. No subwoofer.
We just had our "strap" (that's what our dealer calls the metal arm) replaced for the third time, each time under warranty paid for by Jeep. The first time it broke was on a hill and it swung open and broke the tail light lens and housing, and one of the hinge covers. All covered under warranty.
Of course it's a warranty item! Don't let the dealer BS you!. If you paid money to a deal to fix this go back and get a refund! Call Jeep at the number below and ask about the warranty issue, then take that to the dealer.
The service guy was honest with me and said they replace at least one a week at their dealership, Rairdon Jeep/Chrysler in Kirkland WA.
I recommend everyone with this problem call Jeep and put in a formal complaint:
The more people complain, the more likely they'll fix it. Of course they look at warranty data carefully because that's actual money out the door.
If you really want to complain, go here:
Not that the government's going to fix our problems, but Chrysler is going to listen to a trend of people complaining there... that's what leads to forced recalls. And they should have made it right in the first place. What, the people who design these Jeeps don't know people upgrade wheels? Not that upgraded wheels are causing the problem, but they probably make it break faster. Make 'em pay for their lazy engineering!
We are upgrading our rims and tires, and I think we're going to buy that TeraFlex JK HD Hinged Carrier:
| TeraFlex Suspensions
According to the TeraFlex engineer in the video, Jeep put in a substantial hinge on the door that can carry all the weight of a much larger tire. Makes you wonder why they skimped on the strap.
|10-02-2013 09:34 PM|
|972012||I will do the permanent fix, took mine to the dealer for the third time today. Unfortunately tail light is broken and tail gate is bent. My wife did this while gently opening door at the lake on the flattest area around. Thanks for all the great info.|
|10-01-2013 01:25 PM|
I installed one on a 2013 last week. It took all of 45 minute. The difference on the 2013 is the plastic enclosure on the right side, where previous versions had carpet. Under the enclosure is a welded on metal pin that the plastic enclosure snaps on to. This pin sits in the previous mounting position. You merely need to reposition the bracket, 1/2-3/4" higher and then cut a corresponding groove, approx 2" by 1/4" in the enclosure for the bracket to "peek out".
|10-01-2013 01:08 PM|
I'm on my FOURTH break!
2013 Jeep 4 door Sahara... I think this time they will pay to fix with whatever other method I can provide them but they aren't much help, I need to bring them in link to the product I want them to pay to install, any suggestions? Maybe I will just print this string of comments... -Just a girl wanting my tailgate to work...
|09-29-2013 10:45 AM|
|JimMariner||The Wheels are Totally Stock on my JKU.|
|09-29-2013 08:54 AM|
Anyone with "oversized" tires get their stopper replaced under warranty?
I have 35s and one dealership stated that Chrysler would void the warranty work due to my 35s. That service manager did mention that there could be a potential of a recall. I'm not sure if he knew what he was talking about and if it'll be available for folks with non stock tires.
|09-29-2013 08:06 AM|
I am running 265 75 R16 tires on the factory steel rims. These are the same diameter as the stock tires that come on the aluminum rims, and I purchased these tires from the dealer. They considered these "stock tires" and told me that Chrysler would not have covered the repair if I had oversized tires. I doubt they will cover it with your 35's.
Get the Teraflex tire mount. It replaces the doot hinges, and is much stonger than the factory solution. Do it before you loose a tail light, break some plastic, or damage the body.
|09-29-2013 12:45 AM|
|mattdenney07||Are you guys getting these hinges replaced with a stock tire on the tailgate or are you running 35s etc? I'd like to try and get the updated ones but that's the only thing I can see the dealership pointing out, because my 35" Toyos aren't the lightest I tires.|
|09-28-2013 10:02 AM|
I am sure this latest so called fix won't last, and that will be my next demonstration of the failed hinges. I still have 14 months on my factory warranty before my extended coverage kicks in. I plan to have it back to them way before the factory one expires for sure.
But one good thing, on my work sheet for this latest fix, it says plain as day that "customer says hinges are bad" So it's on record already.
|09-28-2013 12:16 AM|
If you don't get this fixed right, you risk damaging a whole pile of parts (tail light, body, and plastic trim). Get the hinges replaced.
|09-28-2013 12:02 AM|
Problem Fixed! Dealer Replaced Hinges - Don't Keep Replacing the strap!
My rear gate is now fixed, the dealer replaced the hinges - not the strap.
At first, the dealer thought that the strap was the problem. The dealer replaced the strap but it pulled out the first time I opened the door. After the second replacement I inspected the repair in the presence of the mechanic and the service manager. To their shock I "broke" the door by pushing it open with the force of my index finger. They agreed that something was not right, and I suggested we look at a new Wrangler in the lot. The mechanic immediately noticed that the hinges stop the door (not the strap). The door on the new Wrangler stopped firmly after being pushed slightly beyond 90 degrees. This is indeed the way mine worked before it broke the first time.
The dealer took photos of my hinges and had approval from Chrysler for the repair within minutes. I had to wait a few days for new hinges to arrive and be painted. The dealer called me and it took them about 45 minutes to replaces the hinges. The problem is totally solved. The door now stops firmly (like it did when new) but should not break again. The hinges have been updated an now have a large overlap where the front and rear halves of the hinge meet to stop the door. My old hinges had a very small overlap of about 1/4". The new hinges appear to be a big improvement.
Compare the photo of the new hinge here with the photo of my old hinges in my prior post (#106). These modified hinges should be much more durable than my old hinges. This seems to be a mid 2013 change. My JK is an early 2013 and had the old-style hinges. The 2013 on the dealer's lot in September of 2013 had the new-style hinges. The dealer confirmed that the part has been updated.
Anyone having this problem should ask their dealer to replace the hinges. If they give you any trouble, take them out to a new JK to show them how the door should work. Point out the stops that are built into the hinges, and then have them examine your hinges. Don't keep replacing the strap, the strap is not the problem!
|09-23-2013 02:59 PM|
So here how It went, They installed a NEW Door stopper they ordered for my Jeep last month. It is at least new to my JEEP, I marked my old one
So I say to the service guy afterwards, "you know, that the hinge stops the door, not this little bar, this only is suppose to hold it in place when open"
He says "Oh No, the stopper bar stops the door. The hinges only hold the door up and allow it to swing. The hinges have nothing to do with stopping the door from swinging to far"
So I am sure I will be returning with this issue again. When I drive the Jeep I doubt I will have a problem, but when my wife drives it, anything can happen.
|09-23-2013 09:41 AM|
Back at the dealer to have them look at the tailgate again. This time I told them that the hinges are bad, not the stopper. Thanks to "JeepFarm" I will see if this new info makes any difference in how the explain what is really wrong in their eyes.
Update to follow.
|09-19-2013 10:34 AM|
Hinges are the cause of tailgate failure - not the strap!
The metal-reinforced plastic bar is not intended to stop the door, it is only intended to hold the door open. The stops are built into the hinges. Unfortunately the hinges can be damaged if the door is swung too hard. Once the hinges are damaged, the strap will pop out and all sorts of damage will occur. The solution is to replace the hinges (not the strap). The strap can be reinserted into the tub-mounted housing using a pair of flat blade screwdrivers (as described earlier in this thread).
If the dealer replaces the strap but does not replace the hinges, nothing will stop the door from swinging too far (my dealer replaced the strap twice). If the hinges are not replaced, the pressure of one finger on the door will be more than enough to pop out the strap. The hinges must be repaired or replaced in order to fix the problem. This explains why so may forum members have indicated multiple failures once they experience the initial failure.
The attached photo shows a failed hinge. The body-mounted side of the hinge is rolled up slightly, and the door-mounted side is bent. This is a poor design as there is very little overlap to form the door stop. An inspection of a new 2013 vehicle on the dealer lot seems to indicate that Chrysler may have improved this part when compared to my early 2013. I will know more after the dealer replaces my hinges (under warranty).
|09-10-2013 10:44 PM|
So the Dealer fix lasted just about 5 days, The wife took the Jeep shopping with our older son (in his 20's) He opened the door in the parking lot and well, it went to far, and out came the stopper bar. So, When I get back home from work in a week or so, Back to the dealer for me. Go sit in service for a few hours.
I plan to get my money's worth out of my factory and extended warranty.
|08-30-2013 01:41 AM|
|08-29-2013 02:14 PM|
|JimMariner||Just got home from the dealer, they called me last night and told me they forgot to do an oil change on my jeep before i took it home after the purchase last week, so I brought it down to them this morning, when they gave it back to me I also got surprised, the tailgate stopper is all fixed now. No Charge ! Lets see how long it lasts. I thought it was taking pretty long for just an oil change.|
|08-27-2013 03:59 PM|
|JimMariner||Looks pretty good there, Nice Job, thanks for showing all of us. And explaining how it's done.|
|08-27-2013 02:46 PM|
Here is what my inner mounting point looks like
All I am doing is using another anchor point inside our existing part.
Step 1 remove the frame of the stopper from the body of the jeep
step 2 remove the 2 nuts holding the white inner roller section from the frame
step 3 insert the anchor point into the frame opening. keep in mind you are not using the holes in the anchor point
step 4 install the white roller part behind your anchor point and retighten the 2 nuts you took off earlier.
Step 5 reinstall into the body of the jeep
It's really simple and it works well.
|08-26-2013 03:19 PM|
|JimMariner||Thanks for the pictures and info on material, I am looking forward to seeing your inside mounting point too.|
|08-26-2013 03:01 PM|
After a quick trip to lowes and $12 . I now have a solution to my tailgate stopper problem that I want to share with everyone.
Ok so parts list is
2ft of 3/16th metal cable
2ft of 3/8th plastic tubing
2 3/16 cable eyelets
2 cable stays
1 package of secure tight anchor points (part# 62004) it's a direct fit on our tailgates
I will update in a day or two with pictures of the inner anchor point. It's very simple and I know everyone here can do this.
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