|03-06-2014 08:31 AM|
|jadmt||put a teraflex hinge on and never worry about it again.|
|03-06-2014 02:35 AM|
|Lusus_Naturae||Sounds like your dealer took the hit on replacing it for you then out of the goodness of their heart. There should be something on the books for it.|
|03-05-2014 08:20 PM|
After they replaced/repaired the stopper bar 3 times, they called out the body shop guys, they took pictures and sent them into Chrysler for approval on changing the hinges. It is a Warranty Item.
All they have to do is submit it to Chrysler. They even replaced the plastic covers on the hinges too. They had damage as well.
That little bar is not really a stopper at all, it is more a door holder. The hinges are the door stoppers.
I have no paper records. They did it without printed paper. No email either. In my profile on Jeep Owners it mentions body trim only.
|03-05-2014 05:51 PM|
|Dusthol||U can try pming a member that had theirs fixed and see if they would get u a copy of the dealer work order.|
|03-05-2014 05:50 PM|
|Dusthol||U can try pming|
|03-05-2014 11:31 AM|
If anyone is willing to give me some details of repairs done by the dealer under warranty, I'd be most grateful. The dealer here in Dubai says it's not a warranty issue but will carry out the works if I can prove others have had the repair under warranty.
I did print this thread and show them, but he said it's not evidence and doesn't prove anything!
|01-21-2014 04:15 PM|
|GreenCrawler||I have had this happen twice in the last 6 months, I'm just taking the stopper out all together. It's cheaply built|
|12-31-2013 08:26 AM|
It will happen again !! If they didn't replace the hinges. Next time you take it in for the *repair* and they give it back to you, open the back door, and just push it lightly and that stopper rod, which really is only a door holder, will pop right out and the door will swing right into the taillight if you don't stop it.
After me pointing out for the 3rd time it WAS the hinges, The body shop guys came out, they took pictures, sent them to Chrysler and then got approved to replace the hinges, the rod, and the plastic covers on the hinges themselves as they had been damaged too. All under the factory warranty.
If it happens again on mine and I am out of Warranty, I will use the cable method you see earlier in the post. But for now, I have a warranty and I will use it to the max. :-)
|12-31-2013 07:33 AM|
|05tjorange||Mine broke last week, and they replaced it under warranty. Then they said it most likely happened because of the oversized tire. I told them they needed to change the hinges, but they refused. They said it happened because of the oversized spare. I reminded them that I bought it from them with those tires and wheels already on it! I told them I felt it was the hinges and I felt like it would happen again.|
|12-18-2013 12:08 PM|
|12-17-2013 07:07 PM|
Final for my posting on my Jeep in this thread.
Here are my before and after pictures of my Rear Door Hinge, old and New.
The repair after the dealer had the parts in stock and painted took about 2 hours 15 minutes from drop off to finish and being given back to me.
Now it's nice and solid. The tailgate stopper/holder is doing it's job as it is suppose to now. You can feel how solid the new hinge is when it hits it's stop.
All replaced under factory warranty, hinges, stopper and plastic hinge covers
|12-14-2013 08:50 AM|
So while at the dealer for a Battery replacement and the Recall on the transmission line. I stopped in the body shop, Asked about the status of my hinge replacement.
I am scheduled for 8:30am appointment on Tuesday for a complete set of hinge replacements. They are all painted and ready to go. I just didn't have the time to sit there for the 3 hour install. Yeah I know, it really doesn't take 3 hours, but, they could make me sit there all 3 if they wanted too.
Update still to follow, those of you with bad hinges, if still under warranty, go get them fixed, stick by your guns. It's a known issue, no matter how much they tell you "Wow, I have never seen that before" They are trained well to say that for all issues I believe.
|11-26-2013 02:56 AM|
^ Nice update. I have the old style hinges, although I caught it early, modified it, and never had a problem.
I removed my previous photos on here, I have started moving my photos into albums on my photobucket due to reposting them in multiple threads. You can see them at - Tailgate Arm Mod Photos by Lusus_Naturae | Photobucket
|11-22-2013 03:20 PM|
Best I can do is show you the meat on the bone from "Jeep Farm's" postings.
Hopefully you can see the difference on them now. That Tab you see in the center of the hinge in the 2nd picture is what stops the door from swinging all the way around into your tail light. In the first picture you can see it is to small to do it's job, so the weight of the door allows it to go beyond where is should go. Mine are this way right now - Pic 1
|11-22-2013 03:12 PM|
|Original_Junior||I can't quite tell the difference from the pictures of the old style verse the new style hinge. Are there any identifiable markings on the new or old hinges? Is there a specific build date associated with the new hinges? Thanks.|
|11-22-2013 01:16 PM|
|JimMariner||Just received a phone call from the service department at my Jeep dealer. The Hinges and associated parts were approved by Chrysler for replacement under warranty. Parts will be in next week, they go to the body shop for painting, then set up an appointment for installation.|
|11-19-2013 11:47 AM|
So now I wait a few days on a Call from the Service/Body Dept on what Chrysler tells them.
Will update when I hear from them.
|11-19-2013 07:49 AM|
Back at the dealers service again for this. This time I insisted that the hinges were defective. Got more action it seems now, photos were taken to be sent in for Chryslers OK on repair and replacement of them.
More to follow when I escape from service.
|11-07-2013 02:20 PM|
MY tailgate bar/strap will hold the tailgate - but only because I modified it probably.
It did ok to begin with, but I found this thread early and modified with a self-tapping screw (posted with photos earlier this thread). I never had mine show an issue, but I prevented it.
I did put the screw a little forward from where I should have, my tailgate opens about 87 degrees, so I know the strap is what is holding it, not the hinges. I did test mine before the mod to see if I could push it to pop, and I couldn't with a light push but it looked like it probably would if I pushed it further.
|11-07-2013 01:39 PM|
Please see the photos I posted of old-style and new-style hinges.
If the dealer only replaces the bar, push on the door with one finger while the service manager is watching. The bar will pop out and the door will swing too far. This should convince the service manager that they have not fixed the problem.
|11-07-2013 01:30 PM|
The strap is only a cover for the wires that go to the tire-mounted stop lamp, and to the door switch. This strap will not stop the door even if you shorten it.
There are two good fixes:
1) Replace the hinges with the newer hinges (Warranty repair?)
2) Install a TeraFlex tire carrier $475
I have the new hinges on my JK (installed under warranty). They work perfectly and are much stronger than the old hinges.
|11-06-2013 01:18 AM|
We have a 2012 Unlimited, stock tires & rims. No subwoofer.
We just had our "strap" (that's what our dealer calls the metal arm) replaced for the third time, each time under warranty paid for by Jeep. The first time it broke was on a hill and it swung open and broke the tail light lens and housing, and one of the hinge covers. All covered under warranty.
Of course it's a warranty item! Don't let the dealer BS you!. If you paid money to a deal to fix this go back and get a refund! Call Jeep at the number below and ask about the warranty issue, then take that to the dealer.
The service guy was honest with me and said they replace at least one a week at their dealership, Rairdon Jeep/Chrysler in Kirkland WA.
I recommend everyone with this problem call Jeep and put in a formal complaint:
The more people complain, the more likely they'll fix it. Of course they look at warranty data carefully because that's actual money out the door.
If you really want to complain, go here:
Not that the government's going to fix our problems, but Chrysler is going to listen to a trend of people complaining there... that's what leads to forced recalls. And they should have made it right in the first place. What, the people who design these Jeeps don't know people upgrade wheels? Not that upgraded wheels are causing the problem, but they probably make it break faster. Make 'em pay for their lazy engineering!
We are upgrading our rims and tires, and I think we're going to buy that TeraFlex JK HD Hinged Carrier:
| TeraFlex Suspensions
According to the TeraFlex engineer in the video, Jeep put in a substantial hinge on the door that can carry all the weight of a much larger tire. Makes you wonder why they skimped on the strap.
|10-02-2013 08:34 PM|
|972012||I will do the permanent fix, took mine to the dealer for the third time today. Unfortunately tail light is broken and tail gate is bent. My wife did this while gently opening door at the lake on the flattest area around. Thanks for all the great info.|
|10-01-2013 12:25 PM|
I installed one on a 2013 last week. It took all of 45 minute. The difference on the 2013 is the plastic enclosure on the right side, where previous versions had carpet. Under the enclosure is a welded on metal pin that the plastic enclosure snaps on to. This pin sits in the previous mounting position. You merely need to reposition the bracket, 1/2-3/4" higher and then cut a corresponding groove, approx 2" by 1/4" in the enclosure for the bracket to "peek out".
|10-01-2013 12:08 PM|
I'm on my FOURTH break!
2013 Jeep 4 door Sahara... I think this time they will pay to fix with whatever other method I can provide them but they aren't much help, I need to bring them in link to the product I want them to pay to install, any suggestions? Maybe I will just print this string of comments... -Just a girl wanting my tailgate to work...
|09-29-2013 09:45 AM|
|JimMariner||The Wheels are Totally Stock on my JKU.|
|09-29-2013 07:54 AM|
Anyone with "oversized" tires get their stopper replaced under warranty?
I have 35s and one dealership stated that Chrysler would void the warranty work due to my 35s. That service manager did mention that there could be a potential of a recall. I'm not sure if he knew what he was talking about and if it'll be available for folks with non stock tires.
|09-29-2013 07:06 AM|
I am running 265 75 R16 tires on the factory steel rims. These are the same diameter as the stock tires that come on the aluminum rims, and I purchased these tires from the dealer. They considered these "stock tires" and told me that Chrysler would not have covered the repair if I had oversized tires. I doubt they will cover it with your 35's.
Get the Teraflex tire mount. It replaces the doot hinges, and is much stonger than the factory solution. Do it before you loose a tail light, break some plastic, or damage the body.
|09-28-2013 11:45 PM|
|mattdenney07||Are you guys getting these hinges replaced with a stock tire on the tailgate or are you running 35s etc? I'd like to try and get the updated ones but that's the only thing I can see the dealership pointing out, because my 35" Toyos aren't the lightest I tires.|
|09-28-2013 09:02 AM|
I am sure this latest so called fix won't last, and that will be my next demonstration of the failed hinges. I still have 14 months on my factory warranty before my extended coverage kicks in. I plan to have it back to them way before the factory one expires for sure.
But one good thing, on my work sheet for this latest fix, it says plain as day that "customer says hinges are bad" So it's on record already.
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