|04-18-2014 10:55 AM|
Sales: Richard Slater
Finance: Jimmy Collier
I was very happy with Koons. Both the sales person and the finance manager were both very good to work with. Neither rushed me or used any pressure. I went there for a specific vehicle, but I was treated great. When I went to finance I was presented with all my options. I'm a visual learner, so Jim lending me his computer screen to work through multiple options and look at my financing options was a huge help as well. It actually changed my mind about the deal I went with.
Anyways, can't recommend them enough!
|04-18-2014 08:25 AM|
|04-17-2014 05:29 PM|
|rainmeansmud||Does anyone have any recommendations on a place to buy pre-owned? Or any websites that aren't auto trader, carmax, craigslist? I would really like to buy a Jeep, but I'm afraid the money's limiting us to about $14,000.|
|04-17-2014 03:13 PM|
I used to sell cars a long time ago. On new cars always ask to see the invoice. Note on the invoice you'll see "HB" or "holdback". That's extra money that all manufactures hide on the invoice to give the dealer a bit more profit. Ask for it.
Also, finance can hold upto 3 points on your apr legally. If you get hit with a 7% rate. Ask for 5%. If they say no then tell them you want to check at another dealership. They'll buckle.
People try to negotiate the cost of the "processing fee". They cant by law because it would open them up to lawsuits to the people they made pay for it even though that money goes straight to the owners pocket. Ask to deduct the price of the car for it.
Buy cars at the last week of the month. Better deals are to be had as the sales managers need to hit their goals. If they dont hit them, they get replaced with managers who can.
they will give you a price after you test drive:
eg: $34,000 + Taxes, Tags, processing fees and freight.
Even though the freight is built into the cost of the jeep (it says so in the window sticker) they will try to double dip on that cost for an additional profit.
|04-03-2014 04:18 PM|
Great place to sell a lifted jeep to...
I wouldn't buy there though...
|03-23-2014 04:11 PM|
|03-23-2014 11:02 AM|
|DuBoisCantCallIt||Anyone have any experience with Dealer's Trade in Gainesville? Website here: Dealers Trade Outlet - Area's largest selection of custom Jeep Wranglers and Toyota trucks, Hand picked from private owners|
|02-20-2014 03:52 PM|
USAA is the best for rates, but you can do better on your own in regards to price.
|02-20-2014 03:45 PM|
|02-20-2014 09:52 AM|
|zimm||wow, I didn't realize you could order under invoice... thanks.|
|02-20-2014 09:12 AM|
zimm, don't look at MSRP. use these forums to find the invoice price and aim for at least 2% below that.
i am local, and used to live in richmond. will check it out.
|02-20-2014 09:01 AM|
What's a good number to shoot for under MSRP when ordering a new rubicon unlimited or rubicon X? Its amazing that used 2012's are listed for $35,000+ around here. Rather just get a new on for a little more.
I'm military and can use the NFCU or USAA car buying service, but I doubt that's the best deal going.
|02-20-2014 08:33 AM|
I won't comment on any dealer stuff
|02-20-2014 08:01 AM|
no offense, because i do not know you and have probably not dealt with you, brown auto in cville is the absolute worst dealership i have ever dealt with ... period! and its not just me, their reputation precedes them. infamous i would say.
its why i ordered and bought from safford in fredericksburg. i have even taken it elsewhere for warranty repairs.
|02-19-2014 10:02 PM|
Agreed! You ever go off-roading in that X of yours? Not sure how far you are from Richmond (I'm new to VA), but I started a club here for people around the Richmond area to do some meet ups. Swing by!
|02-19-2014 09:20 PM|
|Edgeoftroykennels||I work for Brown Automotive in Charlottesville, Va and we are a Jeep, Chrysler Dodge dealer. There great people to work with and always look out. I'v seen them buy ya brand vehicle we don't sell to keep a customers an keep them happy.|
|02-14-2014 09:06 AM|
Keviper1 - I think you are hitting the main point: The sales associates and various "management" you work with are as much of a factor in a "decent dealership" as the name on the door.
I had a fantastic experience on my 3rd Wrangler through Dulles Chrysler Dodge Jeep in Leesburg. My salesperson was Martha Chicas for a custom order. I'm not sure I would have had as great of an experience had I not worked with her. I referred someone to the dealership and they reported having a HORRIBLE experience (I don't think they worked with Martha... I don't know).
My 2nd Wrangler was purchased from Farrish - I'm neutral on these guys. Got a decent deal. Don't think the salespeople were as knowledgeable as they could have been both for my 2nd purchase and my 3rd.
My 1st Wrangler was from Dulles Jeep 10 years ago.... it was used, I didn't know much about Wranglers, but I had a great experience.
I've also visited Tom @ Koons for the 2nd jeep. I would have purchased from them, but Koons wouldn't give me as good of a deal on my trade in I had at the time, so I went with Farrish. Tom knows his stuff. The only reason I didn't go to them for my 3rd Jeep was Martha beat everyone out on response time AND they are 5 mins from my house (vs 30+ mins to Koons). Had she not given me what I was looking for, Tom @ Koons was my next stop.
I also think Dealerships need to recognize the new business model they must have to deal with us internet types... In many cases all the dealers I've contacted that I WOULDN'T work with are using 90's style sales tactics that frankly just don't work when you have any level of knowledge about the product and the prices that are available via forums like this and other tools. That and being emotionally detached from the buying process.
|02-13-2014 08:29 AM|
It's funny how everyone can have such different experiences with the same dealers.
This is my breakdown.
Koons (Tom Ames) was outstanding, and really knows Wranglers, and he's a member of this forum.
Stafford - some of the worst customer service I've ever experienced in my life. I'm not joking, I actually had to call their 855 "customer service" number and tell them to stop calling and emailing me. I've heard good things about them, but something must have happened with me for whatever reason.
Pearson - I've purchased 2 cars from them, and I ended up going with them on the Wrangler I ordered. They are right down the street from me, and Doug Williams is a stand up guy, although he doesn't know a ton about Wranglers.
This is something I learned a long time ago when buying cars/trucks/jeeps etc. You need to do research, and understand whatever you're buying more than the person selling you the vehicle. It's sometimes really hard to find dealers that have sales guys that really know their stuff with Wranglers, but if you use forums like this is shouldn't be a problem.
All of this garbage being said, I'm sure 90% of being happy with a dealer is luck. It seems like I had a horrible experience with a group that several people are happy with, and maybe vice versa with Pearson on other people's ends. At the end of the day, if you are happy with your Jeep, that's all that matters!
|02-10-2014 09:10 PM|
|rutoehead||Yes, finance guy pushed undercoat big time...even at half price I didn't bite. I did get 2 yrs of oil changes with my deal. I did tons of research...my salesman showed me the build sheet/ invoice from the get-go. Invoice was just a starting point. All said and done...I ended up around 2.5% below invoice. Pearson said that they would match stafford but never called me back..there loss.|
|02-10-2014 12:23 PM|
safford in fredericksburg was an awesome experience for me. my dealer was very relaxed and easy to deal with. i had tread lightly discount and $1000 rebate because my wife owned a VW (limited promo). they accepted all of that no problem. i ordered the vehicle and it came in quicker than schedule. before driving there though, i talked to the salesman. i was basically like "look i know exactly what i want and what it is going to cost. i will find someone in this area to sell me exactly what i want at the right cost, is that you?" (my local dealer gave me crap about tread lightly and VW thing saying their discount was better blah blah) everything else was a piece of cake.
my only complaint was the sleezy finance guy who tried to slip in the spray coating/protection shit. i had to sit my wife down and walk into his office and close the door and ask why was his number different than mine. only then did he show me. after he removed it my number was around a dollar off the actual number. i did some SERIOUS homework first.
|02-06-2014 07:38 PM|
Well I figured I should report back on this thread I started a while back. I ended up going with stafford in fredrickburg. I factory ordered as I couldn't find one I wanted on the lot or state for that matter. Experience was okay...got an okay deal in large part to getting lucky in receiving a factory $500 rebate.
My Jeep came w/o the trail kit I ordered...dealer 'forgot' that it was ordered until I brought it up to them twice. Otherwise no major complaints. Looking forward to spring when I can drop the top!
|08-01-2013 01:58 AM|
|keepitsimple||So far koons of Tysons has been the most helpful by far.|
|07-30-2013 08:34 PM|
|07-26-2013 10:11 AM|
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|07-26-2013 10:09 AM|
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|07-20-2013 08:37 PM|
|rutoehead||Lucky, I am in the same boat. Most dealerships I have talked with will go 1%..but I am not stopping there as I know 2-3% below is possible. From my experience so far-Stafford seems to be one of the better dealerships (locally). The other thing, If you bank with Navy Fed or USAA, think about getting your loan through them.|
|07-18-2013 11:00 AM|
|Luckynav||Anyone have any good experiences with a dealer up the I-95 corridor between Richmond and DC? I live in Richmond and so far the dealers I've talked to haven't been very helpful. First they know nothing about Jeeps and second they think they are doing me a favor by offering me 1% below invoice for Tread Lightly and a $500 Military rebate. A bunch of clowns... I can get that from any dealer in the country on my own and they are acting like they are giving me some great deal. Safford in Fredricksburg has seemed OK so far... any good experiences out there from anyone?|
|06-27-2013 11:29 PM|
If you're in Leesburg then go to the used dealership across from CASHMAX on East Market ST. The owner rolls Jeeps through there often and they get good reviews (from what I've heard)
Other than that the only other place I know of is the Jeep/Ram/Etc. dealership on 28 going towards manassas
|05-17-2013 10:15 AM|
|CJChet||Starr Motors in Suffolk. Great, knowledgable people, an AEV dealer, and they even have their own on-site off-road course!|
|05-14-2013 01:29 PM|
|OffRoadCam09||Berglund Chrysler jeep dodge on Franklin road in roanoke is great as well. Very mod friendly place an great service all around|
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