Jeep Wrangler Forum - Reply to Topic
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > JK Jeep Wrangler Forum > JK General Discussion Forum > Instrument cluster shorted out, and my battle with Chrysler to get it repaired.

Join Wrangler Forum Today


Thread: Instrument cluster shorted out, and my battle with Chrysler to get it repaired. Reply to Thread
Title:
  
Message:
Post Icons
You may choose an icon for your message from the following list:
 

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Additional Options
Miscellaneous Options

Topic Review (Newest First)
07-23-2014 01:27 PM
Mr. Sinister
Quote:
Originally Posted by ScottV63 View Post
My turn........ but.... I picked up my Jeep second week of February. At just about 500 miles, the fuse popped for the circuit that controlled some of the steering wheel/column functions.
  • Radio volume and channel buttons
  • Horn
  • Interior lights (dome)
  • Trip computer/tire pressure/MPG/etc.
So, I popped the hood, found the blown fuse and all of the functions returned except for the dome lights. They don't come on when the doors are open, nor do they come on with the turn signal stalk control. They do however, come on it I operate them manually.

I drove the Jeep to Florida when I had about 600 miles on it and upon my return was up to about 4000. The fuse did not blow and I had full functions (minus the dome lights) since. I had decided that I would wait until my first service to have the issue checked out.

So it begins. During the last week of March, I had an appointment for my first service and to have the electrical issue looked into. The tech was unable to find anything specific and needed more time. My Service Rep asked me to come back when they can keep the Jeep longer for more diagnostics to fix it.

Before I said anything, he up front offered me a loaner for the duration of the repair. The only thing he asked is that I throw him a reminder call on the Friday before my appointment this past Monday (sure, I shouldn't have to, but I wasn't leaving without a loaner).

I dropped the Jeep off Monday, was able to have a nice conversation with the technician. We spoke of clocksprings and pinched harnesses. He said he will be checking my entire wiring harness. So off I go in a Jeep (gas pig) Liberty.

End of day on Monday, phone call - haven't found the problem. End of day on Tuesday - Ruled out certain possibilities, still no definitive cause. End of day on Wednesday - the instrument cluster has the short and needs to be replaced. The problem is that they cant get one until next Tuesday for two reasons. 1. Availability. 2. The new cluster must be programed with my mileage, and then somehow certified (might be a state thing).

The tech was probably more upset about this than I. This will be a week that he now loses access to a loaner for other customers for way longer than he hoped. I'm a patient man, and my theory, which I expressed clearly, quality over speed. Take the time to do it right once.

So, I am now playing the waiting game. So far, I have not had to fight for anything about this from the service dept, from getting the repair done to a loaner. Hopefully it works out with no residual issues.

So what happened, Scott (assuming you're still around)?
04-10-2013 11:13 PM
ScottV63 My turn........ but.... I picked up my Jeep second week of February. At just about 500 miles, the fuse popped for the circuit that controlled some of the steering wheel/column functions.
  • Radio volume and channel buttons
  • Horn
  • Interior lights (dome)
  • Trip computer/tire pressure/MPG/etc.
So, I popped the hood, found the blown fuse and all of the functions returned except for the dome lights. They don't come on when the doors are open, nor do they come on with the turn signal stalk control. They do however, come on it I operate them manually.

I drove the Jeep to Florida when I had about 600 miles on it and upon my return was up to about 4000. The fuse did not blow and I had full functions (minus the dome lights) since. I had decided that I would wait until my first service to have the issue checked out.

So it begins. During the last week of March, I had an appointment for my first service and to have the electrical issue looked into. The tech was unable to find anything specific and needed more time. My Service Rep asked me to come back when they can keep the Jeep longer for more diagnostics to fix it.

Before I said anything, he up front offered me a loaner for the duration of the repair. The only thing he asked is that I throw him a reminder call on the Friday before my appointment this past Monday (sure, I shouldn't have to, but I wasn't leaving without a loaner).

I dropped the Jeep off Monday, was able to have a nice conversation with the technician. We spoke of clocksprings and pinched harnesses. He said he will be checking my entire wiring harness. So off I go in a Jeep (gas pig) Liberty.

End of day on Monday, phone call - haven't found the problem. End of day on Tuesday - Ruled out certain possibilities, still no definitive cause. End of day on Wednesday - the instrument cluster has the short and needs to be replaced. The problem is that they cant get one until next Tuesday for two reasons. 1. Availability. 2. The new cluster must be programed with my mileage, and then somehow certified (might be a state thing).

The tech was probably more upset about this than I. This will be a week that he now loses access to a loaner for other customers for way longer than he hoped. I'm a patient man, and my theory, which I expressed clearly, quality over speed. Take the time to do it right once.

So, I am now playing the waiting game. So far, I have not had to fight for anything about this from the service dept, from getting the repair done to a loaner. Hopefully it works out with no residual issues.

03-22-2013 01:17 PM
SLICE55 word...
03-22-2013 10:53 AM
michiganadam
Quote:
Originally Posted by Jeeperz Creeperz View Post
This is why you reasearch a vehicle. I know many on this site bash consumer reports and JD Power and others for rating Jeep with higher defects per 100 than other manufacturers. Heck Land Rover has the worst but people still buy them.

You take your chances with any vehicle builder but you have better odds with some than others. I too have had a bad Chrysler but I have had 4 good ones too.

Still Jeep does have higher defects than others and both Chrylser and Fiat rate worse than many manufacturers. Hard core enthusiasts will forgive defects because they love the brand so much. Lets face it. There is no competition for the Wrangler. Name another convertible 4x4 SUV. How about one as capable off road?

To me the defect rating is like how many bullets you put in a pistol to play Russian Roulett. Do you want 3 bullets or 1? Die hard brand loyalists will point out that there are many who never have a defect but ignore the people that did. These reporting agencies simply report the numbers. Can you have a defective Honda and a problem free Jeep, yes but the manufacturer history shows you have a better chance of having a defective Jeep than Honda.

Since mine is not a daily driver and although I am a fan of Honda, they don't make a Wrangler. So for the fun factor, I put another bullet in, pulled the trigger and got a click. Mr Sinister got a bang.

PS research your future TJ well, there is no guarantee that you will find one that is problem free, although they are relatively easy to fix.

From 1999:
Toledo Blade - Google News Archive Search
What if we figured that the things that chrysler screws up so often are things that are so hard to actually screw up? I mean, it's always something that you'd think just wouldn't screw up. Like an instrument cluster. Infact, the reason I bought a jeep even though I hate chrysler was because most chrysler defects i have witnessed were all comfort type things. Automatic everything that break down, power reclining seats that stop working (most power seats are still manual recline for a reason!). Things that my jeep doesn't have at all. It's a lot harder to break that which is not there.

You also mention that your jeep isn't a daily driver. I wanted mine to be a daily driver, atleast in the winter, because of its 4 wheel drive capabilities. I drive a truck and my hometime is precious to me. Sometimes the roads are nearly impassable, and the extra traction is really nice. Until you get to where a semi laying on its side is blocking the highway for hours, anyhow. Which always seems to happen.

That said, i've had no electronics problem in my jeep other than that whole thing where i had to spit on my gas cap to make the gas cap light go out.
03-22-2013 10:51 AM
Mr. Sinister
Quote:
Originally Posted by Jeeperz Creeperz View Post
This is why you reasearch a vehicle. I know many on this site bash consumer reports and JD Power and others for rating Jeep with higher defects per 100 than other manufacturers. Heck Land Rover has the worst but people still buy them.

You take your chances with any vehicle builder but you have better odds with some than others. I too have had a bad Chrysler but I have had 4 good ones too.

Still Jeep does have higher defects than others and both Chrylser and Fiat rate worse than many manufacturers. Hard core enthusiasts will forgive defects because they love the brand so much. Lets face it. There is no competition for the Wrangler. Name another convertible 4x4 SUV. How about one as capable off road?

To me the defect rating is like how many bullets you put in a pistol to play Russian Roulett. Do you want 3 bullets or 1? Die hard brand loyalists will point out that there are many who never have a defect but ignore the people that did. These reporting agencies simply report the numbers. Can you have a defective Honda and a problem free Jeep, yes but the manufacturer history shows you have a better chance of having a defective Jeep than Honda.

Since mine is not a daily driver and although I am a fan of Honda, they don't make a Wrangler. So for the fun factor, I put another bullet in, pulled the trigger and got a click. Mr Sinister got a bang.

PS research your future TJ well, there is no guarantee that you will find one that is problem free, although they are relatively easy to fix.

From 1999:
Toledo Blade - Google News Archive Search
I definitely did do the research, and I knew there were issues here and there. Just not to this level, and on the same Jeep. I figured they would have had most of the bugs worked out, being as how the JK had been out since summer of 2006. That's 4 years to have addressed the issues,and yet to this day, some of the same problems still plague new Jeeps, and Chrylser often seems very reluctant to admit to them. The oil consumption thing and the upside-down oil control rings on the Mexican engines with the 3.8 is a prime example. A brand new engine eating a quart of oil every 1000 miles is "within acceptable limits"? That engine has been around for quite a while, and it was still an issue all the way up until 2012 when it got replaced by the 3.6? It's as if Chrysler knows they can put out a pretty inconsistently engineered product from a quality standpoint (and more so than average, as you mentioned), because it's the only one like it on the market, and it will always sell. I totally understand Wrangler loyalty. But I have no loyalty to a corporation. Do me wrong, you don't get my money. That's all this is. I'm not tying to talk anyone out of a Jeep purchase, but if my experience helps someone avoid potential issues or have a better base of knowledge when dealing with an issue in the future, I figure I owe that to a community that has been so good to me. If someone is just pissed off and thinks I'm bashing Jeep, they're just blind, and not looking at this objectively.

As far as a TJ is concerned, if it has some issues, it's not as big of a deal. It will be old and have a bunch of miles on it, so you expect it. You don't expect it on a 2.5 year old vehicle with 18k on the clock, at any price. The TJ will also not be my daily driver, so I won't have to depend on it.
03-22-2013 10:11 AM
Mr. Sinister
Quote:
Originally Posted by SLICE55 View Post
Wow...(I'm not really a troll) I like that dealership.I was just trying to keep you in the Jeep family. I know the big picture, believe me, it's all corp. bs. Just because someone doesn't post 30 times a day...he's a troll!
That's not it. You just didn't appear to fully understand the situation, and where I was placing blame. You then came off pretty accusatory, and I am going to defend myself, especially when I and pretty much everyone else knows that I'm right. It's all good, I don't hold grudges.
If it makes you feel any better, I do think I'll save for a while and pick up a nice TJ for bad weather. I love Jeeps. Always have, always will. But my experience on the JK has soured me to them, and ever giving Chrysler my money in the future. I don't expect anyone else to feel how I do unless they're been through the same things.
03-22-2013 09:01 AM
Jeeperz Creeperz This is why you reasearch a vehicle. I know many on this site bash consumer reports and JD Power and others for rating Jeep with higher defects per 100 than other manufacturers. Heck Land Rover has the worst but people still buy them.

You take your chances with any vehicle builder but you have better odds with some than others. I too have had a bad Chrysler but I have had 4 good ones too.

Still Jeep does have higher defects than others and both Chrylser and Fiat rate worse than many manufacturers. Hard core enthusiasts will forgive defects because they love the brand so much. Lets face it. There is no competition for the Wrangler. Name another convertible 4x4 SUV. How about one as capable off road?

To me the defect rating is like how many bullets you put in a pistol to play Russian Roulett. Do you want 3 bullets or 1? Die hard brand loyalists will point out that there are many who never have a defect but ignore the people that did. These reporting agencies simply report the numbers. Can you have a defective Honda and a problem free Jeep, yes but the manufacturer history shows you have a better chance of having a defective Jeep than Honda.

Since mine is not a daily driver and although I am a fan of Honda, they don't make a Wrangler. So for the fun factor, I put another bullet in, pulled the trigger and got a click. Mr Sinister got a bang.

PS research your future TJ well, there is no guarantee that you will find one that is problem free, although they are relatively easy to fix.

From 1999:
http://news.google.com/newspapers?ni...g=6132,4338962
03-22-2013 08:24 AM
SLICE55 Wow...(I'm not really a troll) I like that dealership.I was just trying to keep you in the Jeep family. I know the big picture, believe me, it's all corp. bs. Just because someone doesn't post 30 times a day...he's a troll!
03-21-2013 04:44 PM
Mr. Sinister Thanks guys, and a special thanks to Up Hill Bill. I think my reputation around here buys me some credit with long time posters, and I appreciate that.

legitposter: It's already done. I didn't want to draw the process out, because I truly am upset about having to trade it. I considered a new Jeep, but I will not give Chrysler any more of my money. I have always loved Jeeps, and always will. It's just a bit of a shame in my mind to see the current state of affairs with not only Chrysler, but man big companies, and what they consider an acceptable level of service to their customers. I won't say what I did get, but I bought from a brand that we currently own a car from, and one we have owned cars in that past with, and they have always been top notch for us.
03-21-2013 03:40 PM
Up Hill Bill
Quote:
Originally Posted by SLICE55 View Post
blah, blah, blah....
The bottom line is that the OP, who most of us here know from reading many of his posts in the past to be an intelligent, reasonable person, is not happy with the dealer's service.

Therefore, the dealer failed him. End of story.
03-21-2013 03:16 PM
legitposter Mr Sinister, go trade the Jeep in like you said. You might be sad on the drive there but you won't even think about it once you're in a nice new.. reliable.. vehicle. I've gotten lucky with Jeeps but am now on my first Wrangler. If it gives me trouble then I'll be gone like you.

Have you considered a Ford? It's the only American company doing things right it seems.
03-21-2013 03:15 PM
BeanieAZ
Quote:
Originally Posted by Lou Bunn View Post
Well said!
^^^
03-21-2013 03:10 PM
Avera7268 Very well said
03-21-2013 02:55 PM
Lou Bunn Well said!
03-21-2013 01:35 PM
Mr. Sinister
Quote:
Originally Posted by SLICE55 View Post
First of all, I too live in Fair Hill Md. So you had a short in your cluster, took it to the dealer. The dealer ordered you the part under warranty, the dealer got the part and installed it. But just not fast enough for you. So you "BASH" Newark Chrysler. It seems they did everything needed to please you, but that's not enough. You know that dealership has a very good reputation,with some of the best techs in the area.You know the dealer does not build cars and are not responsible for problems they may have. You should probably go over there and apoligize. Then trade your 2010 on a 2013 (see Ivan)
OK, since you're obviously looking to pick a fight, let's do this.
If you were actually blessed with the ability to comprehend what you read, you would have understood that I was very complimentary of the level of service I received from the Service Writer at NCJ.
Where I was NOT complimentary was at the upper levels of the dealership. I should NOT have to ask for a rental, the dealer should be offering, then sorting the matter out with Chrysler. This is COMMON fare with pretty much every other dealer I've had to get a rental from. That is called CUSTOMER SERVICE, and sticking up for your customers after the sale. This is also how you win repeat customers. Only when the dealership knew that Chrysler would cover a rental, did they even consider this. We're not talking a day or two, we're talking THREE WEEKS. NEVER did I criticize any tech, service writer, or salesman.
I am also very disappointed with Chrysler for not only failing to stock parts for their vehicles so situations like this never happen, but also their failure to hold their parts manufacturers responsible for producing for them. Since I'm sure you don't know, Chrysler, and many other manufacturers operate a "Just In Time" business model, which means they are really reluctant to stock parts, as this can be construed as costing them money. JIT manufacturing relies on being able to produce needed parts ON THE FLY, not in THREE DAMN WEEKS. So Chrysler saves money on not storing inventory, but now they're out 2.5 weeks of rental coverage. Can you understand the flaws here?
Lastly, I am HIGHLY disappointed in the Representatives Chrysler puts in the field. I was told by the Regional Rep that he could get this process expedited, and I was assured I'd have my vehicle back before the 20th, which was the original completion date. I shook the man's hand on it. Well, he DID technically keep his word, I got my Jeep back one day early. So when I posted about my meeting with him, and noted he seemed nervous and fidgety, it's probably because he knew he was lying straight to my face, and just telling me what I wanted to hear to get me out of there. He knew damn well this issue wasn't going above him, and it obviously never did. I had not even mentioned him since because I understood that I'm a nobody to a huge Corporation like Chrysler, as are you, as are all owners. But since you're stoking the fire, there you go.

If you call that an acceptable level of service, you simply do not know what good customer service is. So unless you have a little better argument to make, I suggest you go troll somewhere else.
03-21-2013 11:23 AM
sprtplt11
Quote:
Originally Posted by SLICE55 View Post
First of all, I too live in Fair Hill Md. So you had a short in your cluster, took it to the dealer. The dealer ordered you the part under warranty, the dealer got the part and installed it. But just not fast enough for you. So you "BASH" Newark Chrysler. It seems they did everything needed to please you, but that's not enough. You know that dealership has a very good reputation,with some of the best techs in the area.You know the dealer does not build cars and are not responsible for problems they may have. You should probably go over there and apoligize. Then trade your 2010 on a 2013 (see Ivan)
So you are the guy who writes economic news releases for Obama?
03-21-2013 09:36 AM
SLICE55 First of all, I too live in Fair Hill Md. So you had a short in your cluster, took it to the dealer. The dealer ordered you the part under warranty, the dealer got the part and installed it. But just not fast enough for you. So you "BASH" Newark Chrysler. It seems they did everything needed to please you, but that's not enough. You know that dealership has a very good reputation,with some of the best techs in the area.You know the dealer does not build cars and are not responsible for problems they may have. You should probably go over there and apoligize. Then trade your 2010 on a 2013 (see Ivan)
03-21-2013 08:02 AM
Mr. Sinister Pentastar Wars, LMFAO!!
Truth my man, truth.
Who can forget the constant HID, cold air kit, and fuel octane questions?
03-20-2013 10:59 PM
MTH
Quote:
Originally Posted by daggo66 View Post

Also known as the Pentastar wars.
Those were hard times Dags . . . hard times.
03-20-2013 10:04 PM
daggo66
Quote:
Originally Posted by MTH View Post
Partners in the fight against idiocy.
Also known as the Pentastar wars.
03-20-2013 09:40 PM
MTH
Quote:
Originally Posted by Mr. Sinister View Post

2010.

Daggo and I go way back, lol. Well, at least to July 2010. We frequently argued with the same people.
Partners in the fight against idiocy.
03-20-2013 09:28 PM
daggo66
Quote:
Originally Posted by Mr. Sinister View Post
2010.



Daggo and I go way back, lol. Well, at least to July 2010. We frequently argued with the same people.
03-20-2013 06:39 PM
Mr. Sinister
Quote:
Originally Posted by Strokerswild View Post
What model year was the Jeep in question?
2010.



Daggo and I go way back, lol. Well, at least to July 2010. We frequently argued with the same people.
03-20-2013 11:18 AM
Jeeps_and_Boats
Quote:
Originally Posted by daggo66 View Post

I didn't play it, but if that vid is what I think it is, that's hilarious.

In a fun way, not to dis Mr. Sin.
03-20-2013 06:27 AM
Strokerswild What model year was the Jeep in question?
03-19-2013 10:16 PM
SilverSport See you over the next hill. Once you get the TJ come on back.
03-19-2013 09:51 PM
daggo66 "Well...................Bye." - YouTube
03-19-2013 08:23 PM
Mr. Sinister
Quote:
Originally Posted by Up Hill Bill View Post
I'm sorry that Jeep/Chrysler was so stupid as to drive off a Wrangler fan and great WF contributor like you have been. Sad....

May the road come up to meet you and your future ride.

Thanks man, I may still post from time to time, and I may get another Jeep down the road, just an older and less complex one. I'm sure stories like this happen with all brands.

Right?
03-19-2013 08:21 PM
Mr. Sinister
Quote:
Originally Posted by MTH View Post
But . . but . . . honey badger don't care?
Strangely enough, Honey Badger DO care about getting back and forth to work.
03-19-2013 08:07 PM
Up Hill Bill
Quote:
Originally Posted by Mr. Sinister View Post
Thanks. I hate that I feel like I have to do this, but I do have to do this. We forgive a lot of things because it's a Jeep, but it's just been too much.
I'm sorry that Jeep/Chrysler was so stupid as to drive off a Wrangler fan and great WF contributor like you have been. Sad....

May the road come up to meet you and your future ride.
This thread has more than 30 replies. Click here to review the whole thread.

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -5. The time now is 07:57 PM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC