|05-02-2013 07:59 PM|
I will reiterate that I was not happy to have ordered a part from 4WD only to discover it isn't in stock. That's when I decided to give Quadratec my business and had them price match 4WP for the item that 4WP didn't have in stock.
|05-01-2013 07:35 PM|
|05-01-2013 03:10 PM|
|05-01-2013 02:39 PM|
|05-01-2013 02:34 PM|
If anything you should be ranting about the warehouse picker who screwed up the order in the first place. This is coming from someone who worked as a warehouse picker who was responsible for shipping out orders going UPS. I screwed up some orders. Wrong item, missing an item. Never was it intentional, but sometimes shit happens and orders get screwed up. You're dealing with humans and not a single one of them is perfect.
|05-01-2013 07:27 AM|
|DuneYeti||Update. So I get home yesterday to see a box from 4wheelparts, great my stuff is here, open the box and it’s supposed to be that Molle overhead storage setup. Well it’s a big piece of sheet metal, I suppose it’s supposed to be the base of the unit, and nothing else, I call them up and they say there must have been a packaging error (no s***) they tell me if I want to get one fast to just order another one, either way I have to return this one to get my refund. Can you believe these people operate a business like this? I got the return label and will send it back but I cancelled the order, told them they failed to impress me with their business model and I refuse to reward incompetence. Tried to cancell the rest of my order and they said I coulden't, that I would have to refuse the shipment when it got here.|
|04-30-2013 09:59 PM|
|RevCo666||Another scenario : they send the wrong part... Only happen once so far (knock on wood) but I'm not sure if I came out good and or not. Ordered a coverking neoprene front only seat covers via reseller on eBay, they came from California and reached my home in Northern Ontario, Canada thru customs in 10 days which is fast for me. Anyhow, i get my seats covers which were specifically to be gray and black. NP right, the guys sends sea foam gray and black instead. It looks gray/green. Yeah, i contact him up, he says sorry, we can replace at no charge ONLY if i pay for round trip shipping. Shipping one way cost 45$, so an extra 90$ to send the wrong ones back, and get the correct ones. I say sorry but no since i paid 170$ for shipping/cost of product. Put in a dispute with PayPal / ebay and makes me an offer to keep the covers, refund me 125$ and i pay shipping. I reluctantly agreed. My only hope is that they fade enough to look gray with the top down|
|04-30-2013 09:41 PM|
I would be annoyed to find an item not in stock when the website claims that it is in stock.
I've gone through this with an order through 4WheelParts. Went with 4WP because they had the item I wanted, on sale, and their shipping was less expensive, making the overall cost less than Quadratec or other sites. Got an e-mail notifying me the item I ordered was on backorder for a couple of weeks while the manufacturer fills the production run for the item. So... I called up Quadratec, found they had the exact item I wanted in stock, and I got them to price match the 4Wheelparts final price, including shipping.
|04-30-2013 06:19 PM|
|RoadiJeff||I still prefer the online experience. Thus far I don't have to pay sales tax on items I buy online if they don't also have a retail store in my state.|
|04-30-2013 09:41 AM|
|nobndry||Whats even worse is when you see something you really want and its in stock and you don't have the money to pay for it...|
|04-30-2013 08:21 AM|
|SuperTJ||It pisses me off when I order something and it is back ordered. Let me know before I order so I can go somewhere else.|
|04-30-2013 08:19 AM|
|groovebus||Most online places say they have an item because they actually don't keep inventory, they just order it from their supplier when you order it. Then it takes a couple days for the supplier to say they don't have any. And with Amazon they order from everywhere. I ordered some decals for the Jeep and one ended up coming from Germany. The odd thing was it was a decal of a Marine Corp Emblem.|
|04-30-2013 08:14 AM|
OK, so what's worse?
Whatís worse, not being told if an item you ordered is not in stock? Or, seeing an item that shows in stock ordering it an getting an e-mail that it really isnít?
Remember when stuff ordered on line was cheaper than comparable stuff in the store? Well we expected crappy service for that. Now we have to order almost everything online and Iíve had both the above happen to me recently. Ordered from Amazon and had my order cancelled, had to call them to find out why and they said it shows in stock but the shelf was empty. Oh well s*** happens right. Order from 4wheelparts and get an e-mail (three days later) telling me my order shipped minus the stuff that is ďnot in stockĒ. WTF you mean these people donít know what they have? Or donít want to tell you till after they have your money?
Seems like being pissed at this kind of shopping is getting to be the norm. Oh well, guess Iíll go listen to the valve guides rattle around in my engine now, but itís all good, cause I got a warranty.
Sorry for the rant, not trolling just pissed