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Topic Review (Newest First)
05-13-2013 04:05 PM
MarkII When I got my Jeep this past fall I googled the dealerships to death. Not only them but the salesguys that I had interacted with either via email or in person. The reviews I read meant quite a bit in which dealership and which salesperson I went with. The OP should ensure his unemotional, professional, fact-based evaluation of his experience with his dealer. Just 3 or 4 sentences. It holds weight and carries pretty far.
05-12-2013 06:03 PM
ScottV63
Quote:
Originally Posted by mugen939 View Post
So for $hits and giggles I got a quote on the windows from a competing dealership.....986 dollars!!!! motherf@cker! The parts guy told me he was sorry they broke into my jeep. I explained to him what happened and he was even sorrier I bought from a $hit dealership.
You can get them for a few hundred bucks cheaper at other parts suppliers (MOPAR).

I have a set of clear premium soft top windows, brand new in the box (2013) for sale for about a third of that price.
05-12-2013 05:32 PM
Mike-
I would hazard a guess that ...

... about 75% of car dealerships are owned by and staffed by, in about equal proportions, incompetents and people of questionable character.

I hate going to car lots - it's a very rare thing to ever find anyone honest. I have on occasion, but the experience normally starts with the greasy pointy shoed sales type who comes out with some lame line like he's trying to win the worst pickup line contest in a bar, and then continues on with equally questionable people in every other department trying to extract every last cent of your hard earned money.

My latest foray was picking up my Rubicon ... they kept me there for four hours and then decided a scratch on the black fender was no big deal and I should get over it. I managed to get a document saying they'd try to buff it out. Weeks before there was paint missing on an $80k truck when we picked it up. How does the detailing guy miss 6" of missing paint on a fender? (they fixed that, thankfully).

Rest assured I will never set foot in the place again. That's the ultimate victory for me.

I guess you could just continue to beat your head against the wall and keep bothering the GM to look for your windows because since you didn't get them, they must still be there, or you could buy aftermarket windows, or pay the dealer wholesale and then tell them in a very loud tone when there are a bunch of customers around, that it's the last time they'll get the satisfaction of your business and never set foot in the place again, and tell everyone who asks what types they were - maybe you'll cost them a sale or ten.

Take solace in the fact that you've made a lot of people here aware of what is supposed to be in their Jeep at delivery.

No offence to any actual honest dealerships on here. An honest one would have had a delivery slip and gone through everything with the OP when he picked his jeep up. A really superlative one would have removed the soft top from under the hard top and asked the customer which one they wanted to drive away with (and delivered the other one). They might actually earn their PDI charges that way.

05-12-2013 02:16 PM
E-man Since it sounds like you really have no recourse with the dealer, just order a set of Bestop replacement windows. Quadratec has them on their site for $269.

These are the same windows as what your Jeep would have came with since Bestop's parent company is who makes Jeep's OEM tops. Same fit, same materials, no ridiculous dealer prices.
05-12-2013 11:30 AM
st1264
Quote:
Originally Posted by truthiness View Post
Rear window is bigger after 2010 or 2011, I think.
If that's the case I have the wrong windows. Will ask the dealer.
05-12-2013 11:08 AM
jadmt
Quote:
Originally Posted by ohioviper View Post
Sure it was a joke.If it where me I would drive into the dealer and walk over to one with the boxes that are the right color and tell the s******g manager that I have come to get my windows that he owes me with my bill of sale in hand for the Jeep they willfully sold me without the windows.
Good luck with that, after a years time has passed. If it were the following day or even following week but after a year it is going to be a tough sell. I doubt you would find a judge or jury that is going to find in your favor after a years time has passed before you noticed they were missing. Heck they could have gotten stolen while you ran into grab a soda at the local stop and rob or you were parked in your driveway for 10 minutes while your attention was diverted.
05-12-2013 11:00 AM
ohioviper
Quote:
Originally Posted by jadmt View Post
So you think theft is the answer? Maybe it was meant as a joke.

Sure it was a joke.If it where me I would drive into the dealer and walk over to one with the boxes that are the right color and tell the s******g manager that I have come to get my windows that he owes me with my bill of sale in hand for the Jeep they willfully sold me without the windows.
05-12-2013 08:47 AM
truthiness
Quote:
Originally Posted by ChaseRedJK View Post
eh... no need to cuss the Jeep.

I believe the 2008 windows are the same as the 12's.. I know my 07 has different than 08 and newer.. at least to 10.. I could be wrong on 11s and 12s but I'm pretty sure they're the same.

zip em in and see. Then unzip them... remove the doors.. and go for a ride and forget all about the problems you had.
Rear window is bigger after 2010 or 2011, I think.
05-12-2013 06:09 AM
jadmt
Quote:
Originally Posted by ohioviper View Post
Eye for an eye I say.Have a friend go down to this crappy dealer and test drive a new Jeep and look for one that has the boxes in the back.Then let the boxes accidentally fall out at your house as he stops by to show you the Jeep. Sorry I couldnt resist. I have a dark side.
So you think theft is the answer? Maybe it was meant as a joke.
05-11-2013 10:42 PM
ohioviper Eye for an eye I say.Have a friend go down to this crappy dealer and test drive a new Jeep and look for one that has the boxes in the back.Then let the boxes accidentally fall out at your house as he stops by to show you the Jeep. Sorry I couldnt resist. I have a dark side.
05-11-2013 10:07 PM
st1264
Quote:
Originally Posted by jadmt View Post
I know when I bought my jeep I signed a release paper indicating that nothing else was owed to me. If you signed a similar document you can bet they will provide a copy in court. I think that is a standard sales document so I bet most dealers do that to cover themselves.
I did too. I bet the OP did as well. Don't think there is any legal recourse here. Sad, but true.
05-11-2013 12:26 PM
jadmt
Quote:
Originally Posted by mugen939 View Post
Just got a call back from Jeep customer care. I was told there was nothing they could do about it at all. The dealership called me back and said they can sell me the parts at dealer cost of 576 dollars. WTF??!?!?!? *&^) Jeep and %$^& that dealership. This is freaking crazy. Now I have to go to small claims court next week and escalate this. Horrible

Can some one detail to me exactly what boxes and what parts were supposed to come with the Jeep? I need to get them quoted out when I fill out my claim at the courthouse, thanks ahead of time for all your guys help and well wishes.

I will play the devil's advocate here. I think you will have a tough time in court, because after a year's time, nobody knows what really happened to them. Not saying you did not get them but it won't take much of a lawyer to raise some doubt in the judge's mind. $576 is probably cost so might be your best deal.

On another post you said you recorded a conversation does the other party know you were recording them, might want to check this out before deciding whether or not to use the recording?
Recording Phone Calls and Conversations | Digital Media Law Project

I know when I bought my jeep I signed a release paper indicating that nothing else was owed to me. If you signed a similar document you can bet they will provide a copy in court. I think that is a standard sales document so I bet most dealers do that to cover themselves.
05-11-2013 10:57 AM
st1264
Quote:
Originally Posted by Lusus_Naturae View Post
I thought the khaki color was only available in earlier Jk years, making this an older top. Not 100% sure though.
Top is black.
05-11-2013 10:43 AM
Lusus_Naturae
Quote:
Originally Posted by st1264 View Post
Hardware says 2012 on it and the windows say 2008 on them. You tell me, if it's the wrong stuff I'll just go swap it at the dealer and tell them they gave me the wrong shit.
I thought the khaki color was only available in earlier Jk years, making this an older top. Not 100% sure though.
05-10-2013 10:35 PM
genesbro This is my first one also and if I hadn't been following that process I would have been unaware of the two boxes that are supposed to be in the back seat. Luckily mine were there and do contain the parts it appears. I think I will put the thing up and make sure that they are indeed the correct parts soon just to be safe. Good luck man.
05-10-2013 10:18 PM
jwilson2598 For your top, the rear window bar should be rolled up on the cover with the top. The 2 missing boxes should contain:

3 windows, 2 side and 1 rear
Door surrounds (4 for 4 door, 2 for 2 door)
Door surround knobs (6 for 4 door, 4 for 2 door)
2 rear window roll up straps
2 Sunrider Velcro straps
2 rear window retainer bar brackets (1-L and 1-R)
05-10-2013 03:32 PM
mugen939 Just got a call back from Jeep customer care. I was told there was nothing they could do about it at all. The dealership called me back and said they can sell me the parts at dealer cost of 576 dollars. WTF??!?!?!? *&^% Jeep and ^%@# that dealership. This is freaking crazy. Now I have to go to small claims court next week and escalate this. Horrible


Can some one detail to me exactly what boxes and what parts were supposed to come with the Jeep? I need to get them quoted out when I fill out my claim at the courthouse, thanks ahead of time for all your guys help and well wishes.
05-08-2013 04:38 PM
mugen939
Quote:
Originally Posted by st1264 View Post
Be aware, you might come out sounding worse than the dealer on this recording so I would definitely take heed. You may not get the sympathy you are looking for from YouTube. Even though I guarantee you are right and you didn't receive them, they have no way of knowing. Just as my 2 boxes may not be complete and they may tell me to f--k off too. I didn't check and had no clue what I was supposed to have.

I'm sure some dealerships do this on purpose and try to f--k with people, others are just inept. Just bite the bullet and move on. Be sure to get all your service and warranty work done at another dealership. I think the "Dual Top" option has become a nightmare for the dealer and the consumer. I'm sure both sides have taken advantage. I know people that would.

I have a friend who got a free total brake job as he was unhappy with the fast wear-out, even though it's not covered under the bumper to bumper warranty. Sometimes it pays to be nice and calm.

The thing is that I'm completely aware that these types of accidents happen No one is perfect, but to be dismissed like some beggar is what's the issue. Then he started saying that I should have known the windows were missing when I took delivery of the car. And that if I read the manual it would say that. When in fact there is no mention of separate boxes in the manual!! He then started to compare it to buying a surround sound system from Walmart and going back after a year and saying something was missing. I told him those two comparisons were not equal. I was missing a non critical function item that I would not realize was missing until I tried to use it. If I were missing a wheel I would have come back immediately.
05-08-2013 04:12 PM
st1264 Be aware, you might come out sounding worse than the dealer on this recording so I would definitely take heed. You may not get the sympathy you are looking for from YouTube. Even though I guarantee you are right and you didn't receive them, they have no way of knowing. Just as my 2 boxes may not be complete and they may tell me to f--k off too. I didn't check and had no clue what I was supposed to have.

I'm sure some dealerships do this on purpose and try to f--k with people, others are just inept. Just bite the bullet and move on. Be sure to get all your service and warranty work done at another dealership. I think the "Dual Top" option has become a nightmare for the dealer and the consumer. I'm sure both sides have taken advantage. I know people that would.

I have a friend who got a free total brake job as he was unhappy with the fast wear-out, even though it's not covered under the bumper to bumper warranty. Sometimes it pays to be nice and calm.
05-08-2013 03:39 PM
panthermark
Quote:
Originally Posted by mugen939 View Post
Well, i just finished speaking to the manager. He's goign to call jeep and "see" what he can do. He refused to give me the windows due to the fact that the car was purchased last July. regardless of the circumstances end of story. he said if Jeep was willing to "gift" me windows that would be another story but the dealer would not give me the windows that I did not receive when I bought the car. He said he might be willing to work out a discount for the purchase of new windows but that's all. I recorded the conversation and I'll upload it later today so you guys can hear what awful customer service sounds like. I'll be posting it up to youtube. Needless to say I'm am pissed to the extreme. Never again
Sorry about your windows, but we don't want to get into specific dealer bashing....no need to upload the conversation.
Hopefully Chrysler can help you out.
05-08-2013 03:30 PM
mugen939 Well, i just finished speaking to the manager. He's goign to call jeep and "see" what he can do. He refused to give me the windows due to the fact that the car was purchased last July. regardless of the circumstances end of story. he said if Jeep was willing to "gift" me windows that would be another story but the dealer would not give me the windows that I did not receive when I bought the car. He said he might be willing to work out a discount for the purchase of new windows but that's all. I recorded the conversation and I'll upload it later today so you guys can hear what awful customer service sounds like. I'll be posting it up to youtube. Needless to say I'm am pissed to the extreme. Never again
05-08-2013 02:41 PM
panthermark
Quote:
Originally Posted by st1264 View Post
Is this a 2013 inventory? I'll go through my stuff...
Yup, the guy I traded with had a 2013 Rubi. Luckily, it wasn't his first Wrangler, so he kinda knew what was missing and what to look for.
05-08-2013 02:17 PM
st1264
Quote:
Originally Posted by panthermark View Post
4 those with Dual Tops...or looking to buy a new unit on CG.

At least for the 4 doors, there should be two boxes, two metal brackets, and the top itself.

1 box has the windows
1 box has 6 knobs, 4 straps, and the plastic frame rails
The top has the tailgate bar rolled in it as well

If you are buying the top from someone else, make sure you get the two metal brackets (and bolts) to go with it. When you order dual tops, they are already installed on the Jeep.
Is this a 2013 inventory? I'll go through my stuff...
05-08-2013 01:55 PM
mike1158
Quote:
Originally Posted by Y-Guy View Post
Even worse is that it seems common on other Jeep forums too. There is obviously a problem at dealerships, either allowing them to be stolen while parked, employees running off or dealerships playing games. I don't know which really, but the new consumer that doesn't find these type of groups before they buy is the one getting shafted.
i gotta tell ya. i just back into Jeeps about 6 months ago..had a CJ7 that i sold back in 1994 ! ! !
anyway, when i heard that you can now get Jeeps from the factory with BOTH tops, my immediate reaction was "how the hell is that gonna work ? ? ...a new hard top Jeep with a pile of loose parts in the back??"
And i guess the answer to that questions is NOT WELL....
i mean we've all been through it before..how many have waited while someone tries to find the floor mats that are "supposed" to go with your new vehicle.? the FLOOR MATS !
the "boxes" should be kept in a storage area IN THE BUILDING, not in the Jeep....it should go like this: when the Jeep hits the lot, it comes off the truck, the boxes are marked with the vehicle stock # and placed in an area back in the parts dept... and when the buyer takes delivery of the Jeep, the salesman should present the boxes to the new owner and EXPLAIN what everything is in the boxes. Salesman aren't that busy... and ya know what, it might give them a chance to actually LEARN something about THEIR product.
05-08-2013 01:35 PM
lesgoff Same thing happened to me. Luckily I discovered the missing windows the first week and the dealership resolved the problem. They tried to make excuses on the phone so I went to the dealership. I explained to them that I closed the dealership the night that I purchased the jeep, and that my jeep didn't even get serviced because everyone had gone home. The other thing that worked in my favor was that I had not returned the dealership survey. They specifically asked that I not report the problem on the survey.

Quote:
Originally Posted by mugen939 View Post
Hey Guys,

I just got off the phone with my dealership and I need to vent. So last july I bought a 2012 Sahara with dual to option. Ever Since I bought the jeep I haven't taken the hardtop off since I had nowhere to store it. So, fast forward to this weekend when I finally got a garage and can store the top. I take the hard top off. through the soft top up and hmm....I seem to be missing windows. After a quick internet search I come to find out that I should have received two boxes inside my Jeep when I took delivery last year. I didn't know this since this is my first Jeep vehicle.


So I contact the dealership yesterday and explain what happened. I spoke to the salesman that sold me the car and he was shocked that it never came with the vehicle. he took my info and told me he would call me back today. So what do you guys think happened? He spoke to his manager and they're not willing to give me my damn windows since it was almost a year ago!!! WTF

I contacted chrysler customer care and filed a complaint against the dealership, they said they would contact me tomorrow once they speak to the dealership. Do you guys think this will get resolved? Or will I be buying windows that should have come with the damn jeep in the first place? this f-ing blows.
05-08-2013 11:47 AM
mugen939
Quote:
Originally Posted by Y-Guy View Post
mugen939 you know this already as it sounds like you deal with customer service, but losing your cool will get you no where real fast. By now the manager has been alerted to your behavior and it's going to be even harder to get them to work with you. I deal with upset customers and the ones that use foul language and go off on my staff or me don't get what they want, the ones that can talk to me I will listen and try to work with. My 2 cents worth, I'd start off by apologizing to the sales guy, he doesn't have authority to make any decisions in the first place.

You can escalate this to the dealership owner, Chrysler, BBB, heck if nothing else is getting them to work with you park in the street near the entrance with a sign - I've seen that work. Key is to keep your cool.
I didn't start out yelling and I never cursed at anyone specifically more in general terms. I never called anyone names or anything like that. But I made my voice known and customers heard me cursing, as was my intent. I'm generally a very calm and easygoing person. But when your repeating something and you're clearly in the right and have commited no wrongdoing and you have some person in front of you summarily dismissing you with head nodding,shoulder shrugging, pursed lips and giving you the universal "oh well" body language then you're going to hit a nerve with me.
05-08-2013 11:05 AM
Y-Guy
Quote:
Originally Posted by panthermark View Post
You know what isn't cool? The fact that this thread had so many replies that said "yeah, that happend to me too"
Even worse is that it seems common on other Jeep forums too. There is obviously a problem at dealerships, either allowing them to be stolen while parked, employees running off or dealerships playing games. I don't know which really, but the new consumer that doesn't find these type of groups before they buy is the one getting shafted.

Quote:
Originally Posted by Roshko View Post
You should not be in customer service if you think this way.
I can take the yelling but I won't allow my staff to be verbally abused, period. Swearing at anyone in my business ends the discussion until the person can talk like an adult. Thankfully in my 30 years in my line of work I can only think of 4 people that fit that bill. Most will come into talk and work out something reasonable. Reality is the customer isn't always right, but it's making them feel good about things at the end of the day.
05-08-2013 11:01 AM
panthermark 4 those with Dual Tops...or looking to buy a new unit on CG.

At least for the 4 doors, there should be two boxes, two metal brackets, and the top itself.

1 box has the windows
1 box has 6 knobs, 4 straps, and the plastic frame rails
The top has the tailgate bar rolled in it as well

If you are buying the top from someone else, make sure you get the two metal brackets (and bolts) to go with it. When you order dual tops, they are already installed on the Jeep.
05-08-2013 10:45 AM
Roshko
Quote:
Originally Posted by Y-Guy View Post
mugen939 you know this already as it sounds like you deal with customer service, but losing your cool will get you no where real fast. By now the manager has been alerted to your behavior and it's going to be even harder to get them to work with you. I deal with upset customers and the ones that use foul language and go off on my staff or me don't get what they want, the ones that can talk to me I will listen and try to work with. My 2 cents worth, I'd start off by apologizing to the sales guy, he doesn't have authority to make any decisions in the first place.

You can escalate this to the dealership owner, Chrysler, BBB, heck if nothing else is getting them to work with you park in the street near the entrance with a sign - I've seen that work. Key is to keep your cool.
Not for anything, but if your staff is incompetent, then they deserve to get blasted. My 2005 rubicon didn't come with the windows, but they made it right. Now if they gave me a hard time about it and were ignorant, they deserve everything the customer says to them. If someone is irate, don't you think there is a reason? You as a manager or whatever you are, should be properly trained to deal with and calm the customer, not work against them. You should not be in customer service if you think this way.
05-08-2013 10:43 AM
ChaseRedJK O and since there were a lot of "this happened to me" I just thought i'd throw in that my Dad bought a wrangler with dual top.. his came with windows haha

Seems to me that the problem is that Chrysler is trusting the people at the dealerships to think.... too much to ask.
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