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Topic Review (Newest First)
05-15-2013 03:53 PM
Teague242
Quote:
Originally Posted by Jerry Bransford View Post
Quadratec is the last organization I would trust to provide completely accurate information. Heck I sent them 4-5 emails over the years telling them their speedometer gear chart was inaccurate before they finally got it right.
I never ordered anything from them. They are actually about an hours drive away from me and charge 38 dollars for shipping an axle shaft. Probably wont order anything now.
05-15-2013 03:51 PM
Jerry Bransford Quadratec is the last organization I would trust to provide completely accurate information. Heck I sent them 4-5 emails over the years telling them their speedometer gear chart was inaccurate before they finally got it right. Yes they were correct that drum brake retainer would technically fit the D44 but that still didn't mean it was the correct model.
05-15-2013 03:45 PM
Teague242
Quote:
Originally Posted by mudmagnet63 View Post
Here is my take on this situation. If you are going to have someone else do the work have them order all the parts. Don't give them numbers just tell them what you want. If there is a problem they are responsible. Over the years I have dealt with customers who wanted me to install their items or preform a job I knew would not be satisfactory. I learned early this was a recipe for disaster. Sometimes it's better to turn work away than accept someone's advice on what should be done.

Mud
But the problem was neither of us knew that the part was bad. When he told me the old shaft was out of round we went through a book of parts and they wanted 350 just for the axle shaft. No bearings or anything on it. So I said I'll look on quadratec and find something on there and you can order that. Then I called him with the part number and he said he will check and make sure it will work before he called. When he called quadratec they assured him that it would fit the jeep. When it arrived he took their word for it and put it on.

I'm not blaming anyone but quadratec. Lucky for me the rear didn't blow apart and the shop fixed the problem. We were both at fault for not realizing what we were ordering.
05-15-2013 03:31 PM
Rubicondon53 Good deal then, lesson learned !! ,)
05-15-2013 12:51 PM
Teague242
Quote:
Originally Posted by Rubicondon53 View Post

Half a lifetime ago I had a successful contracting business. Countless times a customer would want me to do something, or apply something that i knew would not work.. And countless times I would discuss with them, at length, why their idea would not work. 99% of the times that this happened they accepted my advise, and were very pleased with the end result. The remaining 1%, i just walked away and advised them to find themselves a "fly by night" ......... It's called being responsible, for myself, my business and my customers.. Contractors and shop owners that think as you do is the major reason my jeep will never see the inside of a shop.. That shop should have realized immediately that the wrong parts showed up, should have made the necessary phone calls, advised his customer, and moved forward from there.. The OP got burned, bad, and should be looking into a small claims suite.. I know I would be ....
I agree. Customer satisfaction is the most important thing. But it all worked out for me. I told them what happened and they gave me the parts and tools to make it right. I learned alot from this ordeal and so did the shop. If I would have noticed this when I drove away I would have turned around and they would have fixed it for me.

Still can't believe they put the part on but I'm sure they won't be doing it again!

So the end result for me is a new understanding on how the differentials work, a jeep that I can actually drive, and the best part of all the leak is gone!!!!!

I'm still going to take my vehicles to their shop for inspection and such. But from now on I work on my jeep myself.

Took this today after I got the rear back together:
05-15-2013 10:00 AM
mudmagnet63 Here is my take on this situation. If you are going to have someone else do the work have them order all the parts. Don't give them numbers just tell them what you want. If there is a problem they are responsible. Over the years I have dealt with customers who wanted me to install their items or preform a job I knew would not be satisfactory. I learned early this was a recipe for disaster. Sometimes it's better to turn work away than accept someone's advice on what should be done.

Mud
05-15-2013 09:37 AM
JPi4.0
Quote:
Originally Posted by Black Magic Brakes View Post

That's hardly fair. I don't think for a second that anyone in your shop is stupid enough to use a drum retainer on a disc brake set up. Nor are they dumb enough to not test drive it. Nor are they dumb enough to accept customer part numbers as gospel.

The best way to satisfy a customer is to do it right the first time and you don't have a problem there either.
I agree 100%.
05-15-2013 09:32 AM
Black Magic Brakes
Quote:
Originally Posted by JPi4.0 View Post
I know for sure if this happened in our shop we would of made it right. Customer satisfaction is the absolute most important thing in this biz.
That's hardly fair. I don't think for a second that anyone in your shop is stupid enough to use a drum retainer on a disc brake set up. Nor are they dumb enough to not test drive it. Nor are they dumb enough to accept customer part numbers as gospel.

The best way to satisfy a customer is to do it right the first time and you don't have a problem there either.
05-15-2013 09:27 AM
JPi4.0 I know for sure if this happened in our shop we would of made it right. Customer satisfaction is the absolute most important thing in this biz.
05-15-2013 09:10 AM
Rubicondon53
Quote:
Originally Posted by flflash View Post

In a word Yes! You gave them a part number and they ordered what you requested when it came in they installed it like you told them to. How would it be their fualt if you gave them the wrong number, the supplier you used gave you the wrong number or the package was misslabeled or mispackaged. They did exactly what You Asked them to do.

Grow some Balls before you ever think of stepping in my shop because You will pay for your mistakes.

People anymore just will not except the fact that they made a mistake and constantly want to place the blame on someone else. Damn Shame!
Half a lifetime ago I had a successful contracting business. Countless times a customer would want me to do something, or apply something that i knew would not work.. And countless times I would discuss with them, at length, why their idea would not work. 99% of the times that this happened they accepted my advise, and were very pleased with the end result. The remaining 1%, i just walked away and advised them to find themselves a "fly by night" ......... It's called being responsible, for myself, my business and my customers.. Contractors and shop owners that think as you do is the major reason my jeep will never see the inside of a shop.. That shop should have realized immediately that the wrong parts showed up, should have made the necessary phone calls, advised his customer, and moved forward from there.. The OP got burned, bad, and should be looking into a small claims suite.. I know I would be ....
05-14-2013 05:06 PM
tangofox007
Quote:
Originally Posted by Teague242 View Post
Also if anyone has the torque specs for the cover bolts, backing plate nuts and the bearing retainer bolts that hold the carrier in I'm all ears!
You can access the FSM here:

Jeep Knowledge Base

Scroll down to ONLINE REPAIR MANUAL.
05-14-2013 01:47 PM
Teague242 Well, today I went back to the shop with the correct backing plate. Ordered it yesterday at the jeep dealer and it was here in a day! Props to them! As I walked in and flashed the plate my mechanic says to me "do you need it now?" And proceeded to press the bearings on the axle. Used an impact hammer to get the bearings and collar off. Never seen that before but it was quick. He gave me a tube of RTV and a slide hammer to get the old race out. No charge.

Can't beat that! Only problem I had was getting the old race out. It was crooked and a PITA to get straight again so the puller would remove it. Tomorrow I'm going to wake up early and get it together before I go to work.

The housing doesn't look that great where the seal makes contact. How do I go about cleaning it up? Some 600 grit sandpaper and alot of patience?

Also if anyone has the torque specs for the cover bolts, backing plate nuts and the bearing retainer bolts that hold the carrier in I'm all ears!
05-13-2013 03:26 PM
flflash Yep
05-13-2013 02:54 PM
Teague242 Ok mate. No offense but I am sick of hearing this crap. I paid for the leak to be fixed 2-3 times and didn't complain when it started leaking again. I didn't complain to them when I was there today. I'm not expecting them to pay for anything.

If you just throw parts on when a customer brings something in, even if they are the wrong items, then I really would not want to bring my jeep to your shop.

I know I made a mistake ordering that part, I'm not going to deny that. I should have paid more attention to the incorrect information on the website. But I expect a professional to know more than I do about the job I am asking them to do, and that includes being able to tell which parts are right and wrong, not to blindly follow my orders.
05-13-2013 01:17 PM
flflash
Quote:
Originally Posted by Teague242 View Post
Well I'm almost deaf, so hearing is out.

So if I told a shop to order and install a new set of 4.56 gears, and gave them a part number and told them to order them. A week later they get gears but they are 4.88s in the wrong packaging, and they install them. But it's my fault because they were doing what I told them to?

I don't care what happens next. I haven't driven my freakin jeep for more than 20 miles in the past 2 months (yes it has been in their shop for 2 months). I want this fixed.
In a word Yes! You gave them a part number and they ordered what you requested when it came in they installed it like you told them to. How would it be their fualt if you gave them the wrong number, the supplier you used gave you the wrong number or the package was misslabeled or mispackaged. They did exactly what You Asked them to do.

Grow some Balls before you ever think of stepping in my shop because You will pay for your mistakes.

People anymore just will not except the fact that they made a mistake and constantly want to place the blame on someone else. Damn Shame!
05-13-2013 12:23 PM
Teague242 I took my axle shaft to the shop. The guy there is going to put new bearings and all on it. He said when he called quadratec to order the shaft he gave them the part number, and asked if it was the right part for my jeep. They told him it has a universal flange and will fit all of the TJs.

That is just unacceptable.

I don't know if they will charge me for the bearings or not but I am not sending the old axle shaft back. I might send quadratec a nice email though.

Then I went and got the correct retainer plate for it at a local dealership. Guy behind the counter there wanted me to do his job for him. That will be here tomorrow.

After all that i stripped the housing, swabbed the hell out of it, and cleaned and checked the carrier. Everything seems fine. Lucky.

So hopefully ill have this back together by Wednesday...
05-12-2013 10:40 PM
Black Magic Brakes
Quote:
Originally Posted by Teague242 View Post
So Dana 44s after 03 just had disk brakes as an option then?
The only Jeep model that comes standard with rear discs is the Rubicon trim package. All others are optional unless you consider that some Unlimiteds that come standard with 44's got drum brakes.

Even then, I have not seen a Dana 35 in any year come from the factory with rear discs, doesn't mean it didn't happen, but I've not seen it yet.
05-12-2013 08:19 PM
Teague242
Quote:
Originally Posted by tangofox007 View Post

In which case diagnosing your problem should have been extremely easy.

One question: Why would it even cross your mind to have a shop install a preassembled axle shaft? DIY doesn't get much easier than that.
How would it have been easy? The oil leak that the jeep always had was not because of the wrong backing plate. I already said that.

I did not know how to do it at the time, nor do I have any experience with rear differentials or diagnosing problems with them.
05-12-2013 08:00 PM
Teague242
Quote:
Originally Posted by flflash View Post

If you look the shaft is $289.99 PLUS $38.99 shipping which comes to $328.98 of course they charged you a small percentage for ordering the parts that you supplied part numbers for. Sounds to me they did exactly what you told them to do ordered the parts you told them to order and now your wanting them to Give You an entirely New rearend

They did nothing wrong man up put your big boy pants on and pay for fixing the problem you created and as someone else said Turn your radio down you should have heard that long before that amount of damage was done.
Well I'm almost deaf, so hearing is out.

So if I told a shop to order and install a new set of 4.56 gears, and gave them a part number and told them to order them. A week later they get gears but they are 4.88s in the wrong packaging, and they install them. But it's my fault because they were doing what I told them to?

I don't care what happens next. I haven't driven my freakin jeep for more than 20 miles in the past 2 months (yes it has been in their shop for 2 months). I want this fixed.
05-12-2013 07:52 PM
tangofox007
Quote:
Originally Posted by Teague242 View Post
Once again I am well aware that disk and drum have different backing plates.
In which case diagnosing your problem should have been extremely easy.

One question: Why would it even cross your mind to have a shop install a preassembled axle shaft? DIY doesn't get much easier than that.
05-12-2013 07:51 PM
Teague242
Quote:
Originally Posted by tangofox007 View Post


They did, but not on the rear axle.

.
So Dana 44s after 03 just had disk brakes as an option then?
05-12-2013 07:50 PM
flflash
Quote:
Originally Posted by Teague242 View Post
Just got finished digging through a dumpster trying to find a sheet of paper I threw out last week. It had the part number I told them to order on it.

Original Replacement Parts 5086633AA - Driver Side Rear Axle Shaft for 03-06 Jeep® Wrangler TJ & Unlimited with Dana 44 Rear Axle - Quadratec

Notice how everything points to it being the correct part except "with disk or drum brakes".

Another thing was the shop charged me $350 for the shaft!!!! So either they marked it up, or ordered a different shaft!

Now I don't think there is any way they could blame me. It could be partially quadratec's fault, but the shop should have known better.
If you look the shaft is $289.99 PLUS $38.99 shipping which comes to $328.98 of course they charged you a small percentage for ordering the parts that you supplied part numbers for. Sounds to me they did exactly what you told them to do ordered the parts you told them to order and now your wanting them to Give You an entirely New rearend

They did nothing wrong man up put your big boy pants on and pay for fixing the problem you created and as someone else said Turn your radio down you should have heard that long before that amount of damage was done.
05-12-2013 07:36 PM
Teague242 OK. I know the differences between the backing plates. My jeep is an 03. The shaft is supposed to fit 03-06 TJ wranglers. It also says it fits both disk and drum. It says it fits a Dana 44. My jeep has a Dana 44.


Click on the link. I gave them the quadratec part number for that axle shaft.

I figured that "with disk and drum brakes" was a typo.

And I also told the mechanic over the phone, after giving him the part number, to go on quadratec's website and make sure it's the correct one. He acknowledged this and hung up. I did not tell him to check that it's the right part when he receives it. Just before he orders it.

Once again I am well aware that disk and drum have different backing plates.
05-12-2013 07:05 PM
Black Magic Brakes
Quote:
Originally Posted by Teague242 View Post
I gave them a part number that was correct. The part was supposed to fit disk brake Dana 44 TJs and LJs. The part they received was incorrect. This should have been discovered before they installed it. I don't do that for a living and I know the difference between the drum and disk brake retainer plates.

As far as I know all jeeps came with disk brakes after 03. I'm fairly sure that LJs only have disks. So the part is wrongly listed as being able to fit these machines.
The good news is Quadratec has the same info you do. There is no rear axle for the TJ Dana 44 that fits both drum and disc without some provision for the difference between drum and disc backing plate thicknesses.

That said, the axle, bearing, seal, shaft collar, housing end, and wheel studs are all the same or can be the same. The only difference is the 4 bolt retainer.
05-12-2013 07:01 PM
tangofox007
Quote:
Originally Posted by Teague242 View Post
I gave them a part number that was correct.
If it wasn't 5083677AA, it probably was not as correct as you seem to think.

Quote:
Originally Posted by Teague242 View Post

As far as I know all jeeps came with disk brakes after 03.
They did, but not on the rear axle.

Quote:
Originally Posted by Teague242 View Post
So the part is wrongly listed as being able to fit these machines.
There is a Quadratec listing claiming that a particular part fits '97-'02 TJ Unlimiteds. Good luck finding one of those.
05-12-2013 05:07 PM
Teague242
Quote:
Originally Posted by Vinman View Post

So you provided them with a part number (possibly incorrect) of a part you want them to order and install yet don't feel you should bear any responsibility if the part number was incorrect and you also don't feel the shop should mark up selling price of the part?
I gave them a part number that was correct. The part was supposed to fit disk brake Dana 44 TJs and LJs. The part they received was incorrect. This should have been discovered before they installed it. I don't do that for a living and I know the difference between the drum and disk brake retainer plates.

As far as I know all jeeps came with disk brakes after 03. I'm fairly sure that LJs only have disks. So the part is wrongly listed as being able to fit these machines.
05-12-2013 04:19 PM
Black Magic Brakes
Quote:
Originally Posted by Teague242 View Post
Just got finished digging through a dumpster trying to find a sheet of paper I threw out last week. It had the part number I told them to order on it.

Original Replacement Parts 5086633AA - Driver Side Rear Axle Shaft for 03-06 Jeep® Wrangler TJ & Unlimited with Dana 44 Rear Axle - Quadratec

Notice how everything points to it being the correct part except "with disk or drum brakes".

Another thing was the shop charged me $350 for the shaft!!!! So either they marked it up, or ordered a different shaft!

Now I don't think there is any way they could blame me. It could be partially quadratec's fault, but the shop should have known better.

While I'm not exactly a shop, I do order in a lot of parts for folks. If I don't get to put 10% on top of it, you order it, you deal with the tracking, money handling, and verify that it shows up when needed.

All the mark-up does is cover expenses.

The only caveat I have for you in this whole mess is I would not have installed that shaft as it was delivered into that rear axle.
05-12-2013 02:51 PM
Vinman
Quote:
Originally Posted by Teague242 View Post
Another thing was the shop charged me $350 for the shaft!!!! So either they marked it up, or ordered a different shaft!

Now I don't think there is any way they could blame me. It could be partially quadratec's fault, but the shop should have known better.
So you provided them with a part number (possibly incorrect) of a part you want them to order and install yet don't feel you should bear any responsibility if the part number was incorrect and you also don't feel the shop should mark up selling price of the part?
05-12-2013 11:55 AM
Teague242 Just got finished digging through a dumpster trying to find a sheet of paper I threw out last week. It had the part number I told them to order on it.

http://www.quadratec.com/products/52403_0023.htm

Notice how everything points to it being the correct part except "with disk or drum brakes".

Another thing was the shop charged me $350 for the shaft!!!! So either they marked it up, or ordered a different shaft!

Now I don't think there is any way they could blame me. It could be partially quadratec's fault, but the shop should have known better.
05-12-2013 12:10 AM
Teague242 10-4 on that. I've come to the conclusion that the old axle shaft did NOT have an incorrect bearing retainer. This is just a one time thing. The other seals were leaking for another reason.

However I gave them a part number for an axle shaft that was listed on quadratec's website to fit disk brake application. I wouldn't make that mistake.

But the fact of the matter is they received the wrong part, installed it, and sent it on its way. If I were the mechanic, I would have noticed it. Any day of the week.

So now I have a brand new axle shaft, that could very much be destroyed, as well as a rear differential that is full of metal chips. I don't even want to go up and look at the gear teeth.

I'm going to try and get the shop to buy another rear. Or else completely rebuild this one.... I know I'm not paying for this....

I've always been reluctant to have people work on my vehicles. I guess I learned my lesson now.
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