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Topic Review (Newest First)
07-05-2013 10:27 PM
jkemt I didn't like security dodge/jeep too. Also went to smithaven and they were a little better. Ended up buying from Brown's and couldn't be happier.
06-27-2013 10:17 AM
etl330
Quote:
Originally Posted by LIGX View Post
I'm surprised. My neighbor bought his JKU from Billy and he swears by him. Went back and had a bunch of mods done. As for the loaner .....yeah had to book a week ahead of time but really not that bad. My service appointment actually got pushed back until today. Morning drop off was fairly painless, we'll see what the pick up process is like.
I think Huntington and Bill would've been okay to deal with. Like I said, or i at least meant to say, Bill impressed me in the beginning answering my email on his day off. He just dropped the ball from that point on.

Quote:
Originally Posted by dukedallas View Post
Rememeber guys... they all do this trick. The salesmans job is to get you to buy at the HIGHEST price ...obvious, right? Next is the part where it gets really SCUMMY ...THE FINANCE MANAGER!!! This guy is usually the lowest of the lowest people on earth, I'd be shocked if this guy didnt have to sell his soul to the devil before getting the job of Finance manager. Once you know these 2 simple truths your life as a buyer becomes easier. I've dealth with these people through the years (30) and here is my honest and humble opinion and some tips to help you younger folks out when dealing with the car buying subject.

#1 - Before you talk to ANY dealership, DO RESEARCH on the vehicle you want. (An educated buyer is something these people DO NOT like!!!) Shop online first, pick your options etc and get a GOOD solid ballpark figure. STICK TO IT!

#2 - Never Never Never tell them you want to Trade-In a car and include that in the overall price right away, wait til you feel them out and get a solid price then mention a trade.

#3 - Be prepared for the salesman to keep visiting the FINANCE DEVILS desk multiple times to see how they can squeeze every penny out of you, through trade in, low balling etc.

#4 - Even if you want the car SOOOOO bad...NEVER act it. Let them intice you them them your browsing and comparing prices between dealerships.

#5 - Undercoating, Scotch guard and Extended Warranty here's where the dealership gets their highest profit margins...rememeber that, most of this stuff you can done on your own for less than %50 of their price.

These are just some tips I've gotten and am sharing, I have nothing against a dealership trying to make a few honest dollars to support their franchise but it shouldnt be done through lies and trickery!!! Hope this helps someone out.
Yeah, I had done a ridiculous amount of research and I was prepared for a bunch of BS when we went to Security Jeep. As I was walking out our idiot salesman made a comment to my girlfriend along the lines of 'I hope you were paying attention, this guy knows how to buy a car.' Then I never heard from them again. Guess they realized they weren't going to screw me.


Quote:
Originally Posted by dukedallas View Post
So true LIGX!

Probably the scummiest thing I've seen was from a VERY popular auto Dealership in the Yorktown, N.Y. area who was repeated in trouble for financing vehicles then skimming a percent of the finance off the top. (Their name rhymes with Hurry) LOL!

They'd tell someone you can have the car for 5.9% financing in reality the financing which was given by the bank was 3.9% and they'd skim 2% off the top.

I dealt with them ONE time it was my first new car purchase attempt out of college. Went through the whole saleman schpeel with my dad as a co-signer then was sent to sit with the finance manager. He looked at me and said you have no credit histroy, so look behind me at the board and thats the finance rate we can give you. I looked up and saw 16.9% got up and mumbled F$%# OFF! and left. LOL!!! Went to a different dealership and got my car for the going rate and became frinds with my salesman. Anytime I walked in he threw me free oil changes and I kept going back to him for more vehicles til he retired. Thats how you do business! Show good faith people will come back even if you price is a few hundred dollars overall higher.
If that's the scummiest thing you've seen, that's not THAT bad. The first finance idiot I dealt with increased the price of having my hardtop painted from 750-1000 to 2500 because I was getting a more expensive jeep for the original negotiated price - not my problem they located and obtained a more expensive car without my permission. He then tried to pressure me into the extended warranty by telling me that with every mile i put on the car, the price of the extended warranty increases. This was my first car purchase on my own, but I'd sat in on enough of my parents' car buying experiences to know this was BS. Then I got fed up and they brought in a loud mouthed bully to try to remedy the situation. I walked out with the promise to litigate them to make sure they made no profit on my $500 deposit since they wouldn't take my AMEX for the deposit and disputing the charge through Visa would prove fruitless. After I left and they were stuck with a pretty specific Wrangler I received a call from another finance manager. I dealt with him solely because I liked my salesman and I knew I was getting a great deal. I've got my car and I'm happy, but I really don't know how Chrysler stays in business.
06-24-2013 03:29 PM
LIGX
Quote:
Originally Posted by dukedallas View Post
So true LIGX!

Probably the scummiest thing I've seen was from a VERY popular auto Dealership in the Yorktown, N.Y. area who was repeated in trouble for financing vehicles then skimming a percent of the finance off the top. (Their name rhymes with Hurry) LOL!

They'd tell someone you can have the car for 5.9% financing in reality the financing which was given by the bank was 3.9% and they'd skim 2% off the top.

I dealt with them ONE time it was my first new car purchase attempt out of college. Went through the whole saleman schpeel with my dad as a co-signer then was sent to sit with the finance manager. He looked at me and said you have no credit histroy, so look behind me at the board and thats the finance rate we can give you. I looked up and saw 16.9% got up and mumbled F$%# OFF! and left. LOL!!! Went to a different dealership and got my car for the going rate and became frinds with my salesman. Anytime I walked in he threw me free oil changes and I kept going back to him for more vehicles til he retired. Thats how you do business! Show good faith people will come back even if you price is a few hundred dollars overall higher.
Couldn't agree more......And by the way my service appointement was just as painless. Dropped a bottle of wine on the service writer just to say thanks and we're all good
06-20-2013 02:03 PM
dukedallas So true LIGX!

Probably the scummiest thing I've seen was from a VERY popular auto Dealership in the Yorktown, N.Y. area who was repeated in trouble for financing vehicles then skimming a percent of the finance off the top. (Their name rhymes with Hurry) LOL!

They'd tell someone you can have the car for 5.9% financing in reality the financing which was given by the bank was 3.9% and they'd skim 2% off the top.

I dealt with them ONE time it was my first new car purchase attempt out of college. Went through the whole saleman schpeel with my dad as a co-signer then was sent to sit with the finance manager. He looked at me and said you have no credit histroy, so look behind me at the board and thats the finance rate we can give you. I looked up and saw 16.9% got up and mumbled F$%# OFF! and left. LOL!!! Went to a different dealership and got my car for the going rate and became frinds with my salesman. Anytime I walked in he threw me free oil changes and I kept going back to him for more vehicles til he retired. Thats how you do business! Show good faith people will come back even if you price is a few hundred dollars overall higher.
06-20-2013 01:11 PM
LIGX
Quote:
Originally Posted by dukedallas View Post
Rememeber guys... they all do this trick. The salesmans job is to get you to buy at the HIGHEST price ...obvious, right? Next is the part where it gets really SCUMMY ...THE FINANCE MANAGER!!! This guy is usually the lowest of the lowest people on earth, I'd be shocked if this guy didnt have to sell his soul to the devil before getting the job of Finance manager. Once you know these 2 simple truths your life as a buyer becomes easier. I've dealth with these people through the years (30) and here is my honest and humble opinion and some tips to help you younger folks out when dealing with the car buying subject.

#1 - Before you talk to ANY dealership, DO RESEARCH on the vehicle you want. (An educated buyer is something these people DO NOT like!!!) Shop online first, pick your options etc and get a GOOD solid ballpark figure. STICK TO IT!

#2 - Never Never Never tell them you want to Trade-In a car and include that in the overall price right away, wait til you feel them out and get a solid price then mention a trade.

#3 - Be prepared for the salesman to keep visiting the FINANCE DEVILS desk multiple times to see how they can squeeze every penny out of you, through trade in, low balling etc.

#4 - Even if you want the car SOOOOO bad...NEVER act it. Let them intice you them them your browsing and comparing prices between dealerships.

#5 - Undercoating, Scotch guard and Extended Warranty here's where the dealership gets their highest profit margins...rememeber that, most of this stuff you can done on your own for less than %50 of their price.

These are just some tips I've gotten and am sharing, I have nothing against a dealership trying to make a few honest dollars to support their franchise but it shouldnt be done through lies and trickery!!! Hope this helps someone out.
You're are 100% correct. But I assumed that everyone knew these thing going into it. For example if you're buying a TV most people do the research before buying. With a vehicle I take that process to a whole different level. I know the product (in most cases) as well or better than the guy selling it to me. As for the finance guy. My little trick when we talk price has been to say something like I can make the buying decision for my family can you agree to a price on your side? If not please get me the person who can. So far I've bought 8 -10 vehicles and I figured this out after getting frustrated on vehicle no.3. Since then I refuse to discuss pricing with anyone other than the person frm the dealership that can make the decision. I too am all for people making money. That's OK just don't kill me. I got a great deal from my dealer, dealt with a great guy and my buying process literally took 20 minutes. No pain no pressure no BS.
06-20-2013 07:03 AM
dukedallas Rememeber guys... they all do this trick. The salesmans job is to get you to buy at the HIGHEST price ...obvious, right? Next is the part where it gets really SCUMMY ...THE FINANCE MANAGER!!! This guy is usually the lowest of the lowest people on earth, I'd be shocked if this guy didnt have to sell his soul to the devil before getting the job of Finance manager. Once you know these 2 simple truths your life as a buyer becomes easier. I've dealth with these people through the years (30) and here is my honest and humble opinion and some tips to help you younger folks out when dealing with the car buying subject.

#1 - Before you talk to ANY dealership, DO RESEARCH on the vehicle you want. (An educated buyer is something these people DO NOT like!!!) Shop online first, pick your options etc and get a GOOD solid ballpark figure. STICK TO IT!

#2 - Never Never Never tell them you want to Trade-In a car and include that in the overall price right away, wait til you feel them out and get a solid price then mention a trade.

#3 - Be prepared for the salesman to keep visiting the FINANCE DEVILS desk multiple times to see how they can squeeze every penny out of you, through trade in, low balling etc.

#4 - Even if you want the car SOOOOO bad...NEVER act it. Let them intice you them them your browsing and comparing prices between dealerships.

#5 - Undercoating, Scotch guard and Extended Warranty here's where the dealership gets their highest profit margins...rememeber that, most of this stuff you can done on your own for less than %50 of their price.

These are just some tips I've gotten and am sharing, I have nothing against a dealership trying to make a few honest dollars to support their franchise but it shouldnt be done through lies and trickery!!! Hope this helps someone out.
06-19-2013 01:45 PM
LIGX
Quote:
Originally Posted by etl330 View Post
That's awesome. I'd heard good things about Huntington Jeep, so I reached out to a guy named Bill Jenkins because he represents them on the AEV forum. He was great the first day emailing me back on his day off, but then he completely dropped the ball and I never heard from him again. I reached out to him again and he sent me back a pretty lackadaisical email, so I couldn't be bothered. I was still thinking of servicing the vehicle with them and having them do my AEV suspension and other things, but they don't give loaners unless the car was purchased from them. The car just went into Brown's yesterday and it was the same deal - no loaner unless purchased from them and even then they have a 3 week wait which really aggravated me especially given the fact that I gave Browns a great chance to sell me the car and they couldn't come close to the deal Bayside gave me and their salesman was a rude obnoxious kid. I really don't understand why anyone would buy a Chrysler vehicle beside the Jeep - we've got no alternative, but purchasers of other models have direct competitors whose dealers likely provide better service. I'm pulling for Tesla and their customer-friendly model to reinvent the wheel in this industry.

I'm surprised. My neighbor bought his JKU from Billy and he swears by him. Went back and had a bunch of mods done. As for the loaner .....yeah had to book a week ahead of time but really not that bad. My service appointment actually got pushed back until today. Morning drop off was fairly painless, we'll see what the pick up process is like.
06-18-2013 09:50 AM
FisherSigh Drove to Ohio to get my JKUR. Got fed up w the dealerships up here.
06-11-2013 02:48 PM
DFW6ER I guess I'm lucky in that I live in a large metro area with dozens of dealerships....so what I do is walk away the instant I get any of the BS games mentioned by the OP. There are plenty of dealerships that don't play those games and will work hard and treat you with respect.
06-11-2013 02:25 PM
etl330
Quote:
Originally Posted by LIGX View Post
No.... I was curious more than anything else. I bought mine (a month ago) from Huntington Jeep. The sales person was Kevin Mahoney. No BS type of guy, straight shooter. Excellent experience After I made the deal I went back to pick up my MOAB a few days later the entire process took 20 minutes. No hiddden BS, no "rustproofing" or crap like that. They didn't even push the extended warranty. I actually asked about it and wound up being able to negotiate a reasonable deal.

I would certainly go back for another Jeep from them. I mean even when I was looking at the vehicle he said something like don't even look at the sticker we'll work it out. Ultimately (5 minute discussion) we did. I noticed a couple of days later that my rearview was damaged. Went back showed it to him, he said absolutely don't worry we'll order a new one for you no problem and a loaner. Getting it installed this Friday
That's awesome. I'd heard good things about Huntington Jeep, so I reached out to a guy named Bill Jenkins because he represents them on the AEV forum. He was great the first day emailing me back on his day off, but then he completely dropped the ball and I never heard from him again. I reached out to him again and he sent me back a pretty lackadaisical email, so I couldn't be bothered. I was still thinking of servicing the vehicle with them and having them do my AEV suspension and other things, but they don't give loaners unless the car was purchased from them. The car just went into Brown's yesterday and it was the same deal - no loaner unless purchased from them and even then they have a 3 week wait which really aggravated me especially given the fact that I gave Browns a great chance to sell me the car and they couldn't come close to the deal Bayside gave me and their salesman was a rude obnoxious kid. I really don't understand why anyone would buy a Chrysler vehicle beside the Jeep - we've got no alternative, but purchasers of other models have direct competitors whose dealers likely provide better service. I'm pulling for Tesla and their customer-friendly model to reinvent the wheel in this industry.
06-10-2013 09:30 PM
LIGX
Quote:
Originally Posted by etl330 View Post
My salesman was awesome, but on delivery day I dealt with a finance guy who was a complete idiot and some other manager who was an even bigger idiot. I wound up walking out and leaving them with a car they'd located for me after a guy named Rob pretty much told me to go F myself after he'd been brought in to remedy the situation. Another one of their finance guys, John, called me up and made things right. At the end of the day I strongly recommend working with Andre in Sales and John in finance and not speaking to a single other person there - there may be other good people there, but I don't know for certain. Are you thinking of giving them a shot?
No.... I was curious more than anything else. I bought mine (a month ago) from Huntington Jeep. The sales person was Kevin Mahoney. No BS type of guy, straight shooter. Excellent experience After I made the deal I went back to pick up my MOAB a few days later the entire process took 20 minutes. No hiddden BS, no "rustproofing" or crap like that. They didn't even push the extended warranty. I actually asked about it and wound up being able to negotiate a reasonable deal.

I would certainly go back for another Jeep from them. I mean even when I was looking at the vehicle he said something like don't even look at the sticker we'll work it out. Ultimately (5 minute discussion) we did. I noticed a couple of days later that my rearview was damaged. Went back showed it to him, he said absolutely don't worry we'll order a new one for you no problem and a loaner. Getting it installed this Friday
06-10-2013 02:21 PM
etl330
Quote:
Originally Posted by LIGX View Post
So how did it go?
My salesman was awesome, but on delivery day I dealt with a finance guy who was a complete idiot and some other manager who was an even bigger idiot. I wound up walking out and leaving them with a car they'd located for me after a guy named Rob pretty much told me to go F myself after he'd been brought in to remedy the situation. Another one of their finance guys, John, called me up and made things right. At the end of the day I strongly recommend working with Andre in Sales and John in finance and not speaking to a single other person there - there may be other good people there, but I don't know for certain. Are you thinking of giving them a shot?
06-10-2013 02:14 PM
LIGX So how did it go?
05-18-2013 06:21 PM
etl330
Give Andre at Bayside Jeep a shot, he'll probably surprise you

Surprised there have been no responses to this so far. One of the other forums seems to be full of people with terrible Security Jeep reviews and the craziest part is some of them won't even put their name to it in public, they're just messaging me their horror stories.

Anyway, I wanted to share my Dealer Rater review of the awesome experience I had at Bayside Jeep today. I'm just going to paste it in because I feel it's important to recognize a job well done, especially in a segment of an industry that seems to be full of less than scrupulous businesses. My Dealer Rater review:

First, I'd like to preface this by saying that this is a review of a deal that has not yet been finalized, but my experience today was positive enough that I feel comfortable endorsing the process thus far. I contacted Bayside Jeep through an online retailer and spoke to Stefan on the phone. I made an appointment to meet with him on Saturday and I was a bit shocked when I showed up at the dealership and Stefan poked his head out of an office, said hello, and set me up with Andre as I was expecting to work with Stefan. After all, the entire reason I made the trip to Bayside was because I liked Stefan on the phone. Luckily my displeasure faded quickly as Andre seemed to be just as likable as Stefan. I had a strong idea of what I wanted and while I'd have been willing to waiver a bit on certain things, I knew ultimately around where I wanted to be price wise and I had already contacted other dealerships and many were in the ballpark of where I wanted to be price wise, but they made locating a vehicle to my liking sound like a chore(even though I already knew where five of them were). My experiences at all the other Jeep dealerships had been so negative that at this point I literally only cared about finding the lowest price and never stepping foot in another Chrysler store again. Andre and Bayside Chrysler Jeep changed this in my quick and efficient 45 minute visit. While I must say that from the get-go I made it known that I was an educated consumer and I'd done my homework, they didn't try to pull the wool over my eyes at all. They didn't lie about having a car for only a week when I knew it'd been on their lot since January, they didn't try to negotiate payments before price, they didn't try to tell me every jeep dealer pays the same invoice price(invoice price is fixed, but dealerships receive discounts based on volume and other factory to dealer incentives), and most importantly they didn't insult me when I mentioned a high mileage trade - they agreed with me that it'd be best for me to sell it privately since my current ebay auction already has a good amount of action. Overall they were helpful and eager to make sure I was satisfied. It seemed as though Andre had done his research as far as what the other dealerships were offering because right off the bat he undercut the lowest offer I've had so far. I was in and out in 40 minutes and, for the first time on this car search, I left a dealership happy. I wasn't frustrated, I wasn't lied to, and I wasn't treated like a kid who could be taken advantage of by a sneaky dealership. At this point we've got a gentleman's agreement on a vehicle and I'm actually looking forward to hearing from them soon.

All of this being said, we've still got to get the financing part of the deal done. Hopefully that will go just as flawlessly and I'll be able to report back that Bayside Jeep is a solid establishment through and through. So long as everything works out, I'll likely even be traveling about 45 miles past probably at least six Jeep stores to Bayside to have my Jeep serviced when my schedule permits.
05-17-2013 08:08 AM
etl330
Steer clear of security dodge jeep chrysler

Hey Guys,

Kind of new to the forum but I wanted to share my experience with Security Jeep in Amityville. It started off well enough, be it a bit odd that the salesman approached me and the first thing he asked was if i wanted to drive one(of the JKUs I was looking at) without showing me or telling me anything, but I guess these are pretty basic cars at the end of the day. I said sure and we walked over to their lot. After he realized his key didn't work for any of the ones on the lot he came back with another one which wasn't a big deal. The test drive was alright and I was even thoroughly impressed with how little this jeep salesman knew about a Jeep. I asked if they had a USB port for the ipod connection and he said 'ohh nah none of them do' and two seconds later my girlfriend discovered one in the console. This was bad, but it got much worse once we got back to the dealership.

The entire reason I went to Security Jeep was because they're advertising 2k below invoice on in-stock Wranglers and they have a ton of Commando Greens in stock that they've had since at least January when I started being interested in them, so I thought I'd check it out. Knowing that there's no such thing as a free lunch I was expecting a bunch of crap, but hoping for the best especially after reading positive reviews online. Do not trust those reviews, apparently people are complete idiots or I had the one terrible experience ever - and i highly doubt that. What I found was worse than I could ever imagine. We sat down and the first thing out of of the salesman's mouth was so are you trading your car or not in a pretty aggressive way. I responded that it was something we could talk about and that I hadn't really made a decision, but for now let's talk about the price of the Jeep. With that he asks for my registration and keys and I knew my keys were magically going to disappear. They eventually came back, but not until we started talking about balloon financing and $450/month payments ALL BEFORE WE EVEN DECIDED ON A CAR! I became very agitated and asked what car we're talking about because last I checked, I hadn't even told them what I wanted beyond Commando Green and I told them I certainly was not negotiating monthly payments. So when we discussed the packages I wanted he came back with 'so you want to custom order?' to which i replied or you could try to locate one. The salesman comes back with 'well we could but then we can't give you as good a deal.' I was expecting this, but then he lied to me some more. He told me that when they locate a car they don't always trade cars with the dealership(this may be true), so then I mentioned that since they bill themselves as the Northeast's largest dealership they receive factory rebates and kickbacks for selling volume and they get their cars below invoice price. He came back with 'not on the Wrangler, it's too hot'. Yeah buddy, the car I've seen 10 of in the same color on your lot for 5 months and you're advertising 2k below invoice is too hot, okay. So now that something out of their inventory is off the table, the trade in for my car drops to $3000 from $6500(this is on a car with a private party sale value of $9200 and a retail value in excess of $10k) and he asks what I'd be willing to pay for the car they've located which has a sticker of $36k and change. I tell him that I'd like to be down around invoice and he asks me what I think invoice is. I respond that without putting it into a calculator I'd guess around 31k. He tells me I'm completely wrong(which it turns out i was by about 2k - I'm actually considering emailing him to admit my wrong because that's just how I am) and comes back his sales manager. The sales manager plays good cop and tells me all he's concerned with is 'moving metal' and if he could make a penny on this deal he'd do it. I tell him okay, so I've made an offer, come back to me with something. He comes back with $35,500. At this point I can put this car into TrueCar.com and get a better price than that without even haggling. I'm done and he tells me so basically you don't trust us, right? I tell him that's completely right and he asks how he can prove to me that he's giving me the absolute best deal anywhere. I told him that there's absolutely no way he could prove that to me and I'll need to figure it out for myself. At the end of the day the experience left me so sick that I would rather pay more from a reputable dealership than give these guys business. Also, this morning I found the dealership that has the 'one car around how I want it' and it turns out they have 2 and they're advertising it on their website for everyone to see for 2k below what Security wanted to charge me. I guess they forgot we live in the information age and some people actually do their homework.

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