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Topic Review (Newest First)
07-11-2009 04:36 PM
dylan Hmm, OK. I'll keep a lookout for that. Thanks man.
07-10-2009 11:42 PM
Jeepin_Chuck
Quote:
Originally Posted by dylan View Post
Haha.. yeah. I'll wait until the rest of my certification warranty runs out before Chrysler gets a call from me. After buying a Wrangler, having it for 3 days, and then giving it up for a month, I'm just so glad to have it back. It rained a ton yesterday and I didn't see any leaks (yet), and that's even without the tailgate bar, which Albany Dodge forgot to install and probably had to fish out of the garbage, haha.

In summary: Just say no to Albany Dodge if you live around here.
Wow! that's a hell of a story. I'm a service manager of an HVAC (heating and cooling) company and we bend over backwards to make customers happy. A good friend of mine is service manager for the Jeep dealer in Washington and I told him this story. He stated you should recieve a "comment card" or customer service survey. He also added use this comment card "wisely." Tell your story and he said you will get a call from the dealer or Jeep to make it right.

Chuck
07-09-2009 01:21 PM
dylan Haha.. yeah. I'll wait until the rest of my certification warranty runs out before Chrysler gets a call from me. After buying a Wrangler, having it for 3 days, and then giving it up for a month, I'm just so glad to have it back. It rained a ton yesterday and I didn't see any leaks (yet), and that's even without the tailgate bar, which Albany Dodge forgot to install and probably had to fish out of the garbage, haha.

In summary: Just say no to Albany Dodge if you live around here.
07-09-2009 11:48 AM
Mike Phifer So... after about a month and a couple trips back to the dealership they have replaced the majority of your top piece by piece? All but the back windows, huh? All but the two cheapest panels on the whole thing. Since it's all taken care of and you can afford to lose a little goodwill at this point, maybe just ask them if they think, just perhaps, it might have been more convenient for everybody if they would have just replaced the whole top in the first place. What a fiasco. Glad to hear, however, that you got it taken care of. Be sure to post when you notice your first leak.

I'm sorry... I really shouldn't jinx it.
07-09-2009 08:35 AM
dylan OK, it's 99% all set... New rear window, new hardware, new canvas on the top, new Sunrider top. Only thing not replaced is the side windows, though they are fine. I picked it up and just realized that they forgot to put the component that attaches to the bottom of the rear window and seals with the tailgate back on. So I'll need that back.. haha. Thanks for the help, looks like I'm almost through the woods.
07-07-2009 04:56 PM
dylan Heard back... they needed some additional parts, so they've overnighted them. They bought a new back window instead of trying to fix the zipper (Duh..) so they say it will be ready tomorrow.. 9th times the charm, right?
07-07-2009 03:06 PM
dylan Sigh... Parts arrived yesterday afternoon and they installed them today. To their dismay, they assembled the parts and when installing it on the Wrangler UNLIMITED, some parts are "coming up short".. The service manager just called to tell me this, and said he'd call me back in a few to make sure this is the case. I don't know if they ordered TJ parts for the LJ top or what.. Who the hell knows, but the vicious cycle of idiocy at Albany Dodge continues. This is going on a month. Let you know what happens next..
06-30-2009 02:11 PM
dylan I know, right? I've encountered nothing but incompetence with the salespeople and service tech.'s here... I have to say I don't have much faith this is even going to take care of it. At this point I just want the damn truck back, and hope I don't ever see them again. If its fixed by next week, then my patience paid off, and I have new canvas on the top to show for it. We'll see..
06-30-2009 12:01 PM
Mike Phifer Just a few comments on your issue here. It kinda surprises me (probably shouldn't) that the dealership is going through all of the hassle to order a bunch of parts to fix a top that clearly just need replaced. I wouldn't think that they would save enough money doing it piecemeal to make it worth all of the aggravation. Pretty sad state of affairs. Also it wouldn't hurt to drop phrases like "legally binding contract" into the conversation. You neither need to threaten any action, nor even intend to put yourself through the headaches of getting a lawyer involved, to make them think that you are considering it. Might not do any good at all, but it probably wouldn't hurt. Interested to see how you make out after they get "all" of the parts replaced.
06-30-2009 11:06 AM
dylan So they've ordered a bunch of parts to repair the sunrider top, and some other parts that supposedly should fix the pin not seating, etc. and they're sending the back window out again to get the zipper fixed... They're "confident this will fix it".. The estimated ship date for the parts is Friday, so they MIGHT be at the dealer on Monday, sigh..
06-26-2009 05:25 PM
dylan Yeah, I just got back from the dealer. I showed the service manager all the places where the mechanics aren't sound, and he said its unacceptable and will talk to the Parts Manager on Monday to see what needs to be replaced. I kept gently pushing for him to say, yes we will get you a new soft top, including all the hardware, but he wouldn't specify. He seems to think various pieces of the soft top can be ordered to fix here-and-there. (I don't think that is possible, to order brackets, etc. on their own, does anyone else know?) He said they will order "whatever they have to order to get it working correctly" He is going to call me on Monday when he talks to the Parts Manager. I told him to call me before they order anything, and am playing it gentle right now in the hopes that they just come to the conclusion to buy a new top outright on their own. If not, I will go down there myself and then assert that anything less than a full soft top is another crappy quick-fix. After all, the original intention was that they were ordering me a new soft top, and then they just slapped new canvas on the old shitty hardware. Ergh.. I'm going away this weekend, so I will let you know on Monday how it goes. Thanks again for all the help!

-Dylan
06-26-2009 05:07 PM
dooder any updates?
06-26-2009 11:44 AM
dylan Haha, yeah.
06-26-2009 11:11 AM
dooder No, im not saying you should go that route but leaglly you have a rock solid case against them so if they dont take care of problem you could go that route if you choose.
06-26-2009 11:00 AM
dylan
Quote:
Originally Posted by dooder View Post
wait, you have a check off list? and its signed somewhere on it? That is a legal document stating you do and dont have convertible and abs... A slimy lawyer would tear them apart over their mistakes.
Yes, I have that, and yes its signed. I won't go that route unless for whatever reason they try and back out of getting this in working order. I am heading over there after work to show them exactly where the issues are... not that I haven't done that already! I'll let you know what happens.
06-26-2009 10:16 AM
dooder
Quote:
Originally Posted by dylan View Post
Thanks guys. Yeah, I noticed some other discrepancies on the original certification checklist. First off, regarding the top, there are 2 boxes to check for a "convertible top", one for Meets Standards, another for Not Applicable and they were BOTH checked. It also says my ABS meets standards, and I don't have ABS. I pointed this out to the guy when I brought it in, and he had someone re-certify it yesterday, but I didn't even get to the point to see a new signed checklist, cause it took me 2 minutes to realize the top wasn't fixed. I should be hearing from him in a few minutes, I'll keep you posted.

-Dylan

wait, you have a check off list? and its signed somewhere on it? That is a legal document stating you do and dont have convertible and abs... A slimy lawyer would tear them apart over their mistakes.
06-26-2009 08:45 AM
dylan Thanks guys. Yeah, I noticed some other discrepancies on the original certification checklist. First off, regarding the top, there are 2 boxes to check for a "convertible top", one for Meets Standards, another for Not Applicable and they were BOTH checked. It also says my ABS meets standards, and I don't have ABS. I pointed this out to the guy when I brought it in, and he had someone re-certify it yesterday, but I didn't even get to the point to see a new signed checklist, cause it took me 2 minutes to realize the top wasn't fixed. I should be hearing from him in a few minutes, I'll keep you posted.

-Dylan
06-26-2009 07:14 AM
dooder Be nice but firm. remind them its a certified used vehicle. ask them for the certification check list(the ones the techs use to check it out). Ask to see the repair order hardcopy and cert list for yours. Just to see if the tech noted a top problem and they refused to buy or the tech was too lazy to note that and they had no idea.
let them know you are unsatisfied by the condition of the vehicle and the misrepresentation of a certified quality checked used vehicle.

lemon law probably wont work cause its not safety related and they havent held for 30 days but the misrepresentation would. your certified vehicle comes with a "contract" for extending warranty to you. you paid extra for that contract. for extending the warranty and selling jeep for more the selling dealer must meet vehicle quality requirements. they dont sell used omni's with warranty cause they will lose. they want to sell a quality vehicle that wont come back.


you have a right to see your contract and ask for copies to give to a lawyer
06-26-2009 12:07 AM
4Jeepn If you like the Jeep, then let them try to fix it for you. If you don't get the service you want call a local TV station.. its supposed to certified right.. with all the crap going on with chrysler I am sure this dealer does not want to have reporters showing up asking about how they cert a jeep...
06-25-2009 11:43 PM
JDsDream That's strange, the first time I saw your avatar, I thought that it was mine. Don't get me wrong I love my Unlimited, but the aftermarket isn't that great. So demand that they provide you with an entire soft top package. It soulds like the previous owners may have been lowering the top with the windows in. But whatever you do, don't let them get away with it. Mine came with a hard top and the only place I could find a top to fit it was the dealership and it wasn't cheap!
06-25-2009 11:34 PM
dylan No good reason, no.. I should have taken the top down when I was looking it over, yes. Just a mistake on my part. It's certified though, so it comes with a 3 month, 36,000 mile bumper-to-bumper warranty.
06-25-2009 08:58 PM
JDsDream You could bring up the lemon law. They are required to give you information on it when you buy a used vehicle. I would demand a complete new top, frame and all hardware. Is there a reason why you didn't notice these things before you bought it? I have a 2006 Unlimited and these things are a lot more costly to replace than a standard wheel base model. Consider carefully if you really want to go through with this. I'm not sure where you live, but you can probably find as good a deal somewhere else. Just make sure that you check these things out before you buy.
06-25-2009 08:42 PM
dylan
Help Please, at wit's end.. (Soft Top Dealer Fix)

Hey guys.. I'm looking for a little advice. Sorry this is so long.. I bought a 2005 Wrangler Unlimited a few weeks ago and 3 days into owning it, the rain let up and I went to take the top down for the first time and noticed a number of problems with it.

1. The back window's zipper was shot, metal slips at the end of the zipper gone, so I couldn't even get it back on.
2. Rips and tears on one side window, and all along the bottom of the rear window.
3. Regarding the hardware of the top, one of the round plastic sleeves you slide to lock/unlock the folding mechanism of the Sunrider top is crimped and broken.
4. Overall, the hardware is in such rough shape, the pin located on the passenger side of the vehicle, that locks in when you put the top up, doesn't stay in. (There was a dog collar wrapped around this portion to hold it in)

This is a Chrysler Certified used car, so I brought it back to the dealer and they said they would replace the soft top.

Needless to say, this was 2 weeks ago. They ordered the top, I brought it in, they put the new top on, and couldn't get the old windows back on. So then I told them those obviously needed to be replaced or fixed, cause of the rips and the back window's zipper. They sent the windows out to get repaired. After finding out a "new soft top" didn't include new windows, I specifically asked if there was new hardware on it, and he said he'd double-check and let me know. He told me a few days later he checked the hardware and its "all good." They called me today and said it was all set, I could pick it up.

I went to pick it up and the only thing new on the top is the canvas of the soft top... the old non-functioning hardware is all still there. Additionally, the rips in the windows were repaired, but the zipper is still not functional. I took the rear window off, and couldn't get it back on because the metal slip on the end of the window was never repaired.

The service manager who I was talking with throughout this ordeal wasn't there, so I left the Jeep there and left a message for him to call me in the morning.

I bought this truck 2-3 weeks ago, had it for a few days, and its been back at the dealer for 10 days now, and none of the original problems have been fixed. I don't want to walk away from the deal because the Jeep is fully loaded, bluebooks for 17900, and Im getting it for 14200. Its immaculate, save for the soft top. Any advice as to how I can handle this phone call tomorrow? I made it clear that it needed new hardware and that was ignored, and the back windows zipper wasn't fixed. I've been extremely patient and I want this resolved.

Thanks in advance for any and all help you can give, I'm losing my mind here.

-Dylan

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