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Topic Review (Newest First)
07-21-2013 09:46 AM
insylem
Quote:
Originally Posted by Timebomb1031 View Post
I want to thank you for doing the research. I am going call back Chrysler and fight the again. I truly appreciate.
You're welcome,
It's good to be appreciated.
07-20-2013 07:01 PM
TylerU Chrysler is kissing dealer's ass because they said its your fault. I bet if the dealer think it's factory defect, Chrysler's gonna go look themselves.

This is nonsense, I agree with you. Never heard of a clutch retired after a year, let alone it's a stock one. Despite the fact that I'd rater get auto tranny to begin with. Hahahaha
07-20-2013 06:28 PM
Timebomb1031
Quote:
Originally Posted by larjeep View Post
Listen. Contact Chrysler directly and report the dealership and what they are doing to you. And also that you are a vet etc. some times you will be surprised how they can handle this type of problem. Ps. Army sniper retired. 90-93
I have twice. They have are taking the word of the dealership and basically told me they don't care.

P.S. thank you for your service
07-20-2013 05:21 PM
Timebomb1031
Quote:
Originally Posted by lindel View Post
Oh, and maybe you should start a facebook campaign or get in touch with the local news shows. They usually have a reporter that will do the legwork and ask them some tough questions. Shine the light of public opinion on them...
You know what, I had thought of that. I have a big mouth LOL. Not to mention the dealerships review are very good either.
07-20-2013 05:17 PM
Timebomb1031
Quote:
Originally Posted by TruBlu24 View Post
From your picture, I'm assuming you're female, as I am. And I hate to say it, but it is highly likely they are treating you as they are because of that fact. They assume you are clueless and that they can get one over on you because you'll take them at their word.

If you had the time, I would tell you to make a nuisance of yourself until they caved and covered it. I did that with my Cherokee years ago when the transfer case needed replacing. They kept telling me there was nothing wrong, I was imagining things and didn't know what I was talking about. So I took it back once a week, every week, until they clued in that I wasn't going to let it go, and they replaced it. But you indicated you don't have time to play that game.

So I will offer advise for the future... find someone you can trust to help you. A family member or friend who is a mechanic who can either fix things for you or make sure you have the opinion of someone who cares about you so you get the straight story. If you move alot because of the Army, make friends with some of the Army mechs at the bases. Or put out a shout to those of us who are locals in your area when something goes wrong. We're fellow Jeepers, we won't be out to empty your pockets, and there is bound to be one of us near enough to help a sister out and either take a look or hook you up with a trusted mechanic.

Good luck to you girl, give 'em hell.

And Thank You! for your service
I appreciate that. Yes I am a female jeeper and classics muscle car lover and I do know a thing or two about vehicles (not everything). I am also married and my husband jumped in with me and did quit a bit of ass chewing. But because the dealership is says its my fault ( which again I will submit that I have had about 7 vehicles and all but one was a manual and I know how to drive and I've never had a clutch go out like that). The dealer has also not given me the detailed diagnostic report that I requested. I am pissed because Chrysler is just taking the dealers opinion as gospel. It's inoperable so I can't drive all over trying to get a "dealerships" opinion. I juSt PCSed to Ft Carson and I don't know a soul here. If I were at Bragg I'd be ok. It sucks being in a new place with no connections. Thanks again for everyone's thoughts and advice.
07-19-2013 07:44 PM
larjeep Listen. Contact Chrysler directly and report the dealership and what they are doing to you. And also that you are a vet etc. some times you will be surprised how they can handle this type of problem. Ps. Army sniper retired. 90-93
07-19-2013 03:35 PM
TruBlu24
Quote:
Originally Posted by lindel View Post
Oh, and maybe you should start a facebook campaign or get in touch with the local news shows. They usually have a reporter that will do the legwork and ask them some tough questions. Shine the light of public opinion on them...
A good idea. In this age of social media, plenty gets accomplished that never used to, simply because the audience now can be global.
07-19-2013 03:23 PM
lindel Oh, and maybe you should start a facebook campaign or get in touch with the local news shows. They usually have a reporter that will do the legwork and ask them some tough questions. Shine the light of public opinion on them...
07-19-2013 03:20 PM
lindel
Quote:
Originally Posted by Timebomb1031 View Post
I tried again to no avail. They insist that I was get this ( drag racing or extreme off-roading ) which is not the manufacturers problem. In addition I was advices to have it towed to all the other dealerships in the area at my own expense for alternate opinions. By the time I do that and for about the same price it would cost to do it I will have my jeep repaired. They are playing the waiting game. I'm active duty army I can't afford to not have a vehicle. They have me over a barrel. Not to mention the snide attitude they have. They literally told me they don't care.
***at lose for words at this point***
If you can afford it, lawyer up. They've thrown down the gauntlet by insisting that you damaged the clutch (and implying it was deliberate).

Visit the base JAG's office and get the legal advice. They usually enjoy stuff like this.
07-19-2013 02:43 PM
TruBlu24 From your picture, I'm assuming you're female, as I am. And I hate to say it, but it is highly likely they are treating you as they are because of that fact. They assume you are clueless and that they can get one over on you because you'll take them at their word.

If you had the time, I would tell you to make a nuisance of yourself until they caved and covered it. I did that with my Cherokee years ago when the transfer case needed replacing. They kept telling me there was nothing wrong, I was imagining things and didn't know what I was talking about. So I took it back once a week, every week, until they clued in that I wasn't going to let it go, and they replaced it. But you indicated you don't have time to play that game.

So I will offer advise for the future... find someone you can trust to help you. A family member or friend who is a mechanic who can either fix things for you or make sure you have the opinion of someone who cares about you so you get the straight story. If you move alot because of the Army, make friends with some of the Army mechs at the bases. Or put out a shout to those of us who are locals in your area when something goes wrong. We're fellow Jeepers, we won't be out to empty your pockets, and there is bound to be one of us near enough to help a sister out and either take a look or hook you up with a trusted mechanic.

Good luck to you girl, give 'em hell.

And Thank You! for your service
07-19-2013 01:33 PM
Cubdriver Good luck with it.
07-19-2013 12:40 PM
Blastek
Quote:
Originally Posted by Timebomb1031 View Post
I tried again to no avail. They insist that I was get this ( drag racing or extreme off-roading ) which is not the manufacturers problem. In addition I was advices to have it towed to all the other dealerships in the area at my own expense for alternate opinions. By the time I do that and for about the same price it would cost to do it I will have my jeep repaired. They are playing the waiting game. I'm active duty army I can't afford to not have a vehicle. They have me over a barrel. Not to mention the snide attitude they have. They literally told me they don't care.
***at lose for words at this point***
do you have the diagnostic for the repair? there should be some paperwork. To me, it doesn't even sounds like the clutch is the problem. Sounds like the hydraulics that operate the clutch release mechanism have failed. This is much better than a clutch failure and should definitely be covered under warranty.
07-19-2013 12:22 PM
Timebomb1031 I tried again to no avail. They insist that I was get this ( drag racing or extreme off-roading ) which is not the manufacturers problem. In addition I was advices to have it towed to all the other dealerships in the area at my own expense for alternate opinions. By the time I do that and for about the same price it would cost to do it I will have my jeep repaired. They are playing the waiting game. I'm active duty army I can't afford to not have a vehicle. They have me over a barrel. Not to mention the snide attitude they have. They literally told me they don't care.
***at lose for words at this point***
07-19-2013 11:43 AM
Timebomb1031
Quote:
Originally Posted by insylem View Post

It sucks, but unfortuantlly it says very clearly in the Warranty manual that NO clutch componants are covered. Page 12 of the warranty manual has a note that reads
"NOTE: MANUAL TRANSMISSION CLUTCH
PARTS ARE NOT COVERED AT ANY TIME."

Page 16 reads
"replacing worn wiper blades, worn brake pads
and linings, or clutch linings." under items not covered

However page 7 says

But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch discs or modular clutch assembly (as equipped);
• windshield and rear window; and
• wheel alignment and wheel balancing
I want to thank you for doing the research. I am going call back Chrysler and fight the again. I truly appreciate.
07-19-2013 11:35 AM
Timebomb1031
Quote:
Originally Posted by TylerU View Post
I thought everyone was yelling manual shift is the way to go.. Knock on wood.
Every vehicle I have owned since I was sixteen has been a manual ( and I'm 32 now ) this is not my first stick. I have never had a clutch go out on me.
07-19-2013 11:18 AM
Cubdriver And if indeed it IS a hydraulic system issue, the garage that's charging you $1k to do it is raping you, too. I'd still like to know exacly what happens when you step on the pedal.

-Pat
07-19-2013 11:07 AM
Blastek
Quote:
Originally Posted by WorkingMan View Post
That sounds like a hydraulic problem. Low on fluid or it's leaked out. I suppose it is possible to wear out a friction plate in a less than a year but I doubt you drove it hard enough to do it. As stated above when the clutch friction plate wears it starts slipping in the higher gears first and then as it gets really bad the lower gears also start to slip and possibly when you do a jack rabbit start. Too bad you can't have another Jeeper look at it. I would bet its a linkage problem or hydraulic. Look for leaking fluids, maybe a very small puddle in your driveway or garage.

If you damaged it while off road it might take a bit to get it covered under warranty but if it is the hydraulics it should be covered.

My experience with dealers is they say it's not covered and want you to pay for a fix. I say "No, never mind." Then when I go to pick up my vehicle I find out they went ahead and fixed it anyway. I think they wanted to get paid twice for one fix. Once by me and once under warranty. They fixed it even though I told them not to so they could book the warranty work. I find it very hard to trust any dealer service centre that pulls that one.

If I were you I would not say "My Jeep needs a new clutch." I'd say "the clutch pedal needs adjustment, have a look at it and tell me what you think."

Good luck and I hope this gets resolved for you at no cost.
I agree. This sounds like a hydraulic cylinder failure. This should have been covered under warranty.
07-19-2013 10:58 AM
insylem
Quote:
Originally Posted by KaiserJeep View Post
Also, you can push start (or roll downhill), pop the clutch if it is working, and start a Jeep with a dead battery.
I'm going to have to respectfully disagree with you here.
I have had two instinces where a vehical, 1 mine, the other a friends manual transmitons would not push start with a dead battey...

And when you think about it here is why...

For the engine to run,
the PCM/ECM must have power to operate, the Fuel pump, fuel injectors, ignition system ect must all have power to provide the correct amount of fuel and properly timed spark. The Alternator also needs power for its primary excittion windings to produce power out.
If your battery is completly dead, none of this power will be available and the engine will not start.

Now if the battery is partly dead, and cannot crank the engine over, then yes push starting is helpful and handy, and Ive done that a few times when needed.

Now, if you have a carburator, and a magneto system or a diesel with a gravity fed fuel system , then I could see pushstarting with a completly dead battery working, however your alternator would never come on, because there is no excition.
07-19-2013 10:50 AM
WorkingMan
Quote:
Originally Posted by Timebomb1031 View Post
I bought it in Oct of last year. There was no tension on the clutch when engaged. Just fell to the floor.
That sounds like a hydraulic problem. Low on fluid or it's leaked out. I suppose it is possible to wear out a friction plate in a less than a year but I doubt you drove it hard enough to do it. As stated above when the clutch friction plate wears it starts slipping in the higher gears first and then as it gets really bad the lower gears also start to slip and possibly when you do a jack rabbit start. Too bad you can't have another Jeeper look at it. I would bet its a linkage problem or hydraulic. Look for leaking fluids, maybe a very small puddle in your driveway or garage.

If you damaged it while off road it might take a bit to get it covered under warranty but if it is the hydraulics it should be covered.

My experience with dealers is they say it's not covered and want you to pay for a fix. I say "No, never mind." Then when I go to pick up my vehicle I find out they went ahead and fixed it anyway. I think they wanted to get paid twice for one fix. Once by me and once under warranty. They fixed it even though I told them not to so they could book the warranty work. I find it very hard to trust any dealer service centre that pulls that one.

If I were you I would not say "My Jeep needs a new clutch." I'd say "the clutch pedal needs adjustment, have a look at it and tell me what you think."

Good luck and I hope this gets resolved for you at no cost.
07-19-2013 10:27 AM
insylem
Quote:
Originally Posted by JACK3D View Post
$2000 for a clutch replacement?? Even for a dealership that seems through the roof.

It was like half that for my cobalt,
and that was even changeing the flywheel, of cousre I already had the new clutch and TOB for them.
07-19-2013 10:25 AM
insylem
Quote:
Originally Posted by TylerU View Post
I thought everyone was yelling manual shift is the way to go.. Knock on wood.
I gota manual myself.
07-19-2013 10:19 AM
KaiserJeep IMHO, manual transmissions ARE the way to go. They are simpler and more reliable. When they are wearing out, you notice the slippage in 5th gear first (or 6th if you have one) and the other gears will still work. Even in the case of a actuator failure such as described here, you can usually get the transmission in one gear or another, and limp home. Also, you can push start (or roll downhill), pop the clutch if it is working, and start a Jeep with a dead battery.

But what I really like about manual transmissions is the extra control when rock crawling. It's like having a traction control, an extra way of varying how much drive is applied to the wheels, independent of engine RPM.

YES it is easier for a beginner to drive an automatic on the rocks, but once you master clutch operation, more is possible because the driver has more control. But it takes years to get the skills to be better than the auto transmission - and I learned to drive using a 3-speed column shift in 1967. Then in 1971 I learned to drive an M-37 with a 4-speed stick in a place in Alaska without roads.
07-19-2013 10:06 AM
TylerU I thought everyone was yelling manual shift is the way to go.. Knock on wood.
07-19-2013 09:56 AM
insylem
Quote:
Originally Posted by KaiserJeep View Post
12,000 mile warranty? Wow, my '03 came with a 75,000 mile, 5-year powertrain warranty. The 5 years ran out first, it is just about to pass 50,000 miles in a week or so.

There is alot more then just 12000 mile warranty...
Just those select parts are ONLY covered up to 12, 000 miles or 1 year. The others are the 36000 miles or 3 years. And then the powertrain stuff...

Its all in the warranty document you can get from the Jeep Website.

Seems to conterdict itself when it comes to the clutch though...
07-19-2013 09:25 AM
Cubdriver
Quote:
Originally Posted by Timebomb1031 View Post
I bought it in Oct of last year. There was no tension on the clutch when engaged. Just fell to the floor.
So when you stepped on the clutch pedal to disengage it, the pedal went right to the floor with basically only the return spring holding it back? Did the clutch disengage when you did this, or did it act like you'd not stepped on the pedal at all?

This sounds (from what you've described thus far) like an actuation problem, not necessarily a wear issue with the clutch itself. It could be any number of things, some of which should be relatively simple to repair. I don't have a jeep (yet; working on that) and so am not certain of the clutch mechanism they use, but if it's a hydraulic system, that could indicate a bad master or slave cylinder, or leaking line (all of which *should* be relatively simple and inexpensive to fix, and, I'd think, covered by the warranty), or something like a broken release fork mechanism (much more difficult to access, but again, IMO *should* be a warranty thing).

Or is the clutch slipping completely, and the pedal position (up or down) makes no difference and there's no resistance to pedal movement? THAT could be a failed pressure plate, and while at this low a mileage I'd think it should be a warranty issue as it sounds more like a defect than wear, that's more of a grey area that Mopar could wriggle on...

If I'm misunderstanding the problem, please try to elaborate more on what exactly happens when you push the pedal down.

-Pat
07-19-2013 09:25 AM
KaiserJeep 12,000 mile warranty? Wow, my '03 came with a 75,000 mile, 5-year powertrain warranty. The 5 years ran out first, it is just about to pass 50,000 miles in a week or so.
07-19-2013 07:12 AM
insylem
Quote:
Originally Posted by Timebomb1031 View Post
After talking to Chrysler the other day they informed me of a bit back program they have on their vehicles so I said sure make me an other on my jeep. They called me back today and said in the condition it's in (2012 maintained properly by the dealership and right at 9,000 mile the ONLY issue is having to replace the clutch which I'm doing ) does not qualify for that program. I can't help but wonder why? Is it because there is about to be a recall?? Mmmm??? Yeah.,, soon as I get it back I'm trading it for a truck.

"Buy back" may be a false safety net, just like "warranty"
07-19-2013 06:53 AM
insylem
Quote:
Originally Posted by Timebomb1031 View Post
So the clutch goes out in my 2012 Jeep Wrangler that I have had less then a year. I'm thinking no big deal its covered under warranty. Not the case, goes to the dealership and they want $2000 to fix it. I'm so angry right now I can't see straight. Want happened to " bumper to bumper" coverage?? I was told that EVERYTHING was covered. I called Chrysler myself and they "they said "Everything but that" ..,, FML

It sucks, but unfortuantlly it says very clearly in the Warranty manual that NO clutch componants are covered. Page 12 of the warranty manual has a note that reads
"NOTE: MANUAL TRANSMISSION CLUTCH
PARTS ARE NOT COVERED AT ANY TIME."

Page 16 reads
"replacing worn wiper blades, worn brake pads
and linings, or clutch linings." under items not covered

However page 7 says

But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch discs or modular clutch assembly (as equipped);
• windshield and rear window; and
• wheel alignment and wheel balancing
07-19-2013 05:49 AM
Timebomb1031 I bought it in Oct of last year. There was no tension on the clutch when engaged. Just fell to the floor.
07-18-2013 04:10 PM
Cubdriver And what was the failure mode - what was it doing? Slipping, catching, jammed?
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