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Topic Review (Newest First)
07-22-2009 06:36 PM
Hilldweller smart; that and the neutral/gear-position sensor.
07-22-2009 01:44 PM
Badfish do you have any other dealerships near you. try another one if you can. sounds to me like the service manager was being lazy and didnt start wanting to work. if you have to take it back to the same dealer take it in early in the morning to the techs arnt to tired and lazy to not want to work. if all else fails like ape said just lemon law it. if the problem is as serious as you say then you should be able to file for lemon law. other than that good luck with the jeep
07-22-2009 09:47 AM
BeerMonkeY is it a rubicon? if so try taking out the fuse for the swaybar disconnect
07-22-2009 09:42 AM
Hilldweller
Quote:
Originally Posted by Ape View Post
If the problem happens again, take it back to the dealer. Then if they don't fix it and it happens again, then take it back to the dealer. That way you will have three documented dealer visits... which, depending on your states law, may allow a lemon law filing.
I had a 1999 Jeep Grand Cherokee that had an issue (unrelated to yours) and the dealer could not fix it. I sent a letter to Chrysler's CIO and I had a phone call with Jeep's zone manager. The car was replaced shortly thereafter with a brand new one. I used words like "lemon" and "arbitration" in my letter... it garnered immediate response.
Also document your problem with The NHTSA to have it on record --- and so they can track it. It could be a larger problem.
07-22-2009 08:46 AM
Ape If the problem happens again, take it back to the dealer. Then if they don't fix it and it happens again, then take it back to the dealer. That way you will have three documented dealer visits... which, depending on your states law, may allow a lemon law filing.
I had a 1999 Jeep Grand Cherokee that had an issue (unrelated to yours) and the dealer could not fix it. I sent a letter to Chrysler's CIO and I had a phone call with Jeep's zone manager. The car was replaced shortly thereafter with a brand new one. I used words like "lemon" and "arbitration" in my letter... it garnered immediate response.
07-22-2009 08:13 AM
USAntigoon Getting a code from the PCM doesn't mean that they know why.. I understand with all the electronics that some more diagnostics need to be done.. May be this dealer is "limited" with his technical resources (skilled trades and equipment).. My suggestion: get in touch with higher up's..
As a footnote: I hope the Chrysler Service, Warranty and Customer Satisfaction approaches are NOT suffering from the current Fiat/ USA Government merger..
07-22-2009 01:05 AM
Levinoss
Quote:
Originally Posted by guns-r-us.com View Post
get offered a job, decline
That is full of pure win!
07-22-2009 12:59 AM
guns-r-us i had a similar situation in an older jeep. in 1987 i bought a new jeep comanche pickup. about a month after getting it, it would die and not start for various periods of time. mostly when i hit a bump the wrong way.
now, this dying out thing was a real bummer, as i wheeled almost every night!

the dealer couldnt get it to repeat the same problem, so they replace the computer...twice. they kept the vehicle about a week each time. driving home,same problem. dealer said that was all they could do. called chrysler corp. headquarters. dealer called that afternoon and stated problem would be fixed immediately, and to bring it in.

another week goes by, pick up my jeep, and same problem! so i go under the hood and shake the wiring in different spots to see if i could re create the situation. jeep dies out! narrowed it down to a single wire going into the harness, broke a toothpick off all around the plug to keep it from moving, problem solved!

take it back to the dealer, and show them the problem, get offered a job, decline , and they replace the harness.
moral of the story is, dont give up, be a pain in the a**,
and eventually someone(maybe you) will get to the root cause of the problem.
07-21-2009 11:25 PM
tiny terror You're going to have to raise hell, in a very polite and controlled way. I'd say call, if one person is not willing to listen ask for their supervisor and continue up the ladder. But I would call the dealer first and climb that ladder. Any service department worth their salt could listen to the issue you describe and together with the codes be able to cut it down to a reasonable number of things to check.
07-21-2009 11:21 PM
Levinoss I would CALL them on the phone and start doing some ass chewing. Sending them a email they can give you a scripted response back and won't do much.
07-21-2009 11:12 PM
vismich I just sent them an email. What can they really do though? And lets say I raise hell.... I am taking my car back to them while they are pissed?
07-21-2009 11:10 PM
iamagolfspaz Call Chrysler.
07-21-2009 10:35 PM
vismich
Took My Jeep To The Dealer (UPDATE)

Just an update on my new jeep, which pisses me off even more. I posted here about my problem:

http://www.wranglerforum.com/f33/200...ems-33432.html

Basically, the car had issues turning over this weekend. Happened twice, and I only have 20K miles (less than a year old).

The dealer hooked it up to a computer I guess to get a diagnostic report. The report said there could be an issue with the master computer, but that could be, as the dealer said, "one of 200 things".

They asked if the manager could keep my car overnight to see if the problem would happen to him, and unfortunately it would not. So basically they said, the problem didn't occur for them, and while the diagnostic report showed an error, they would not be able to pinpoint a problem until it basically broke all the way.

So they sent me on my way, with a car with problems, which is under warranty.

I have to say, while I love the Jeep Wrangler more than any car I have ever owned, Chrystler has done a sh** job dealing with this. I am not happy. I paid $26,000 for a car that is now unreliable. I have a pregnant wife and a daughter who use the car, which can break down or not start at any moment.... Terrible.

Any recommendations where I should go from here?

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