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Topic Review (Newest First)
08-23-2013 10:04 PM
rjelliott Collins Bros jeep sells their kits. I think if I had it to do all over again I would order from them. I'm pretty sure they would take care of any problems and then deal with JeepAir. Dennis Collins is the money man on Fast and Loud.
08-23-2013 09:36 AM
tonymac
Quote:
Originally Posted by t2000j View Post
i "had" them saved for future mod over the winter after reading this ill be looking for a donor jeep instead .

Thanks for the heads up they won't get my money
x2!!!
08-23-2013 09:01 AM
T2000J I "HAD" them saved for future mod over the winter after reading this ill be looking for a donor jeep instead .

Thanks for the heads up they won't get my money
08-23-2013 07:59 AM
BigDaddyAt I guess their logic is that no one would ever buy a second aftermarket AC kit, so why be nice to people whose money they already have...apparently they underestimate the power of the internet, and all of the research and communication that goes on in the Jeep community...
08-22-2013 06:21 PM
rjelliott Their customer service sucks. They sent me the wrong serpentine belt and I called them on it. They didn't offer me a refund but said they would check their kits to make sure they had the right belts in the ones they had. I told them they suck with customers and would not recommend them to anyone.
08-22-2013 04:54 PM
VTBalla34 Haha wow man sounds like they were trying everything they could to lose your business. Screw 'em and thanks for the update.

You have any idea if your shop does axle regearing? Looking for a good affordable place close by to swap out to 4.88's
08-22-2013 03:28 PM
tonyfleming
Can recommend...

Thanks everyone for their suggestions on this, and sorry for the delay in writing back. I wanted to make sure everything was working fine before reporting back. And it's quite a tale, so sit back and enjoy.

Note, I do not suffer fools gladly nor bad customer service.

I purchased an A/C kit from JeepAir.com once I spoke with the guys at Auto Correct in Finksburg and they felt confident that they could install it. It arrived with a few days (good to ask about delivery times, as comments in other forums complained about a delay). I didn't even take it out of the box, just loaded it in the TJ and drove up to Finksburg the next day.

The guys at Auto Correct anticipated it was a 2-3 day job. I called on Day 2 to check in. It was almost complete, but when they opened the kit, they noticed the evaporator had a crack, so they had to replace it with one of their own. No problem, I thought. Just a few more dollars, and I can return the defective part to JeepAir. I picked it up the next day and was very happy with the way the A/C worked. (An a/c does draw on the engine a bit, so there's a slight but noticable difference in the get-up-and-go from what I was used to, but not an issue.) Overall, I was very happy with their work and thank Ebxgsxr for recommending them.

This is where the fun started.

I double-checked JeepAir's return policy when I got back from the shop and contacted them the next day. (Note, this was a defective evaporator, not a compressor.) The first person I spoke with was quite abrupt, initially insisting they don't take back compressors if such and such conditions exist. I had to interrupt him to explain this was not a compressor, but an evaporator. That seemed to throw him off a bit, so I guess they get lots of complaints about their compressors. He refused to answer my question about a refund for the evaporator, insisting I call the following day and talk with the "Jeep guy". I did so, and received a similar brusk response from him. I offered to send a photo of the defective part, to which he reluctantly agreed.

By email, his responded that they won't accept the return. I emailed back and insisted they honor their return policy and refund me $99.99, the price of an evaporator offered separately. He eventually wrote they would refund me $39.99. I insisted they refund the actual price since it was a defective part and there was nothing in their policy to rationalize such a pittance.

They refused to accept the possibility that they could have sent a defective part, eventually lying to me about their policy not including defective parts being returnable. I informed them that (having gotten suspicious) I had screen-capped their policy and that such a provision was not there before and that if they failed to honor their policy, I'd file a report with the Better Business Bureau. (Like I said, I don't tolerate bad customer service.) There were several other emails where they insisted it must have been damaged by the mechanic and was not their fault. I demanded they refund my money, even agreeing to pay a 20% restocking fee for parts that were simply returned (rather than having been sent to me defective).

They responded that I could ship the part back to them and they would inspect it to see if it was in fact defective. Oh, yeah, this raised all kinds of red flags for me. At this point, I figured they were planning to screw me, so I went ahead and filed the BBB complaint.

But I wasn't done. I would play their game, but on my terms.

I called the guy at Auto Correct and asked for more details about the defect and how they discovered it. They noted that as they were about to install it, they noticed a clean crack along the edge. He said it looked like damage that probably happened during shipment. I asked if he'd let me come up and video-tape him explaining this on camera. Good guys all around, they were happy to oblige.

En route to his shop, I swung by another Jeep mechanic that had not been able to do the install but who was happy to look at the part. (I thought it good to get a second opinion just in case it had in fact been damaged during install and JeepAir wasn't to blame after all.) I didn't even have to point out the defect. They immediately noticed it and said that it could not have resulted from an attempted insulation, and immediately suggested that it likely happened during shipment.

At Auto Correct, the mechanic pointed out that prior to installation, they would coat the connecting tube with a lubricant that was clearly visible in normal light and more so under black light. He showed me a similar part with such lubricant obviously visible. There was no smell, wetness and other signs of chemicals on the defective evaporator. It looked as clean as it had come from the factory.

To insure Jeep Air Parts could not claim it was damaged during its return or that it had not been received by them at all, I wrapped the part very carefully and shipped it back requiring a signature by the recipient.

A couple of weeks later and no word from them. Checking my bank account, I saw the full price of $99.99 had been refunded. Very good, I thought. I would have appreciated an apology for their ridiculous customer service, but screw 'em, I got my money back. At least they were acknowledging the part had been defective.

I was even about to write up a positive if not glowing review of them here, noting some customer service concerns, but that they had in the end come through. That was, until I received a response from the BBB. They refuted all the points of my complaints and still claimed the part was not defective, that it must have been damaged by the mechanic during installation, and they really didn't need to refund my purchase, but did so anyway. Here's the part about not suffering fools...

Since they feel their product and customer service was up to standard, I'm sharing my experience with them in the same vein. Feel free to reach your own conclusion.



On the actual performance of the replacement evaporator and the installation work by Auto Correct, it's performing great. Both because of their work and willingness to humor me in getting a refund from JeepAir, they've earned a life-time customer and strong recommendation.

If you need any Jeep servicing in Maryland at all, go to Auto Correct in Finksburg. They're awesome!
06-04-2013 04:51 AM
martytj I have a right hand drive tj..I am an Aussie..And my installer gave up after 4 days because he could not make it work in RHD but as long as you make sure you have the right kit it should be easy but have lots of pics of other engine bays for reference..it helps...the kit is good
06-03-2013 09:36 PM
rjelliott
Quote:
Originally Posted by tonyfleming View Post
I may take you up on this. As noted, I'm not mechanically inclined, but can follow directions once I get a grasp of a job. If I can't find a dealer/service center/mechanic to do it, I may be in touch.
Well I can tell you their instructions suck and if your not that handy then I would recommend having someone help of find an installer.
06-03-2013 06:59 PM
Ebxgsxr are you on any "local " sites/groups? element off road guys are very helpful & might know someone that could complete the work.

if you aren't on there, let me know & i'll post up to ask around.
06-03-2013 06:57 PM
Ebxgsxr i'm not sure if they do this kind of work, but did you check with Appalachian Off Road in Westminister? there is also Adrenaline Off Road in the burtonsville/laurel area. there is also a place called Auto Correct in Finksburg. i don't know if they do that kind of work either, but the owner/tech there was very knowledgeable & honest.

good luck.
06-03-2013 04:52 PM
projecttj97 i was thinking about buying all the stuff and building my own a/c conversion for my project jeep. My girlfriend was complaining about take the jeep on roadtrips without a/c. (whenever i actually finish it.
06-03-2013 04:24 PM
tonyfleming
Quote:
Originally Posted by VTBalla34 View Post
Yo man I can't help you with a shop but if you decide to do this yourself and need an extra set of hands lemme know. I'm down in Alexandria and always looking to get my hands dirty and learn about these machines.
I may take you up on this. As noted, I'm not mechanically inclined, but can follow directions once I get a grasp of a job. If I can't find a dealer/service center/mechanic to do it, I may be in touch.
06-03-2013 04:22 PM
tonyfleming
Quote:
Originally Posted by rjelliott View Post
I just installed mine a couple of months ago. Its not that hard to do yourself. Depending on how handy you are it shouldnt take more than 8-10 hours to complete. Took mine to have it charged up was all i had done. Started mine one Friday afternoon and finished up around noon on a saturday.
Yeah, "handy" with vehicles I am not. I'm willing to pay someone who has done it successfully and lives nearby.
06-03-2013 04:18 PM
tonyfleming
Quote:
Originally Posted by bryanintowson View Post
I'd give Adams Jeep in Aberdeen, MD a call. They only sell Jeep and are pretty well known for building serious rock crawlers. They're Jeep People there - give them a call and I'm sure they'd be willing to discuss your idea.
Just spoke with them there, even had them go to the jeepair.com site to read the product description. They just acted disinterested ("i don't know what all's included, or how long it would take us. Just because Jeep Air says they can install it in a day doesn't mean we can...") and wouldn't quote me a cost to install.

That had to be the 7th or 8th place I've called today. I'll keep trying. More recommendations welcomed.
06-03-2013 02:08 PM
rjelliott I just installed mine a couple of months ago. Its not that hard to do yourself. Depending on how handy you are it shouldnt take more than 8-10 hours to complete. Took mine to have it charged up was all i had done. Started mine one Friday afternoon and finished up around noon on a saturday.
06-03-2013 01:37 PM
bryanintowson I'd give Adams Jeep in Aberdeen, MD a call. They only sell Jeep and are pretty well known for building serious rock crawlers. They're Jeep People there - give them a call and I'm sure they'd be willing to discuss your idea.
06-03-2013 11:23 AM
VTBalla34
Quote:
Originally Posted by tonyfleming View Post
I've read a few posts here about installing A/C in a TJ. But calling around a few service centers near me, few seem willing to do so. The kit I am looking at is from JeepAir.com.

Is there anyone near Baltimore or Washington DC who has had this done and could recommend an installer? I usually ride with the top off, but the heat wave last summer about killed me, so I need the option for those days.

Thanks,
Tony
Yo man I can't help you with a shop but if you decide to do this yourself and need an extra set of hands lemme know. I'm down in Alexandria and always looking to get my hands dirty and learn about these machines.
06-03-2013 11:13 AM
tonyfleming
A/C install in TJ near Baltimore or DC?

I've read a few posts here about installing A/C in a TJ. But calling around a few service centers near me, few seem willing to do so. The kit I am looking at is from JeepAir.com.

Is there anyone near Baltimore or Washington DC who has had this done and could recommend an installer? I usually ride with the top off, but the heat wave last summer about killed me, so I need the option for those days.

Thanks,
Tony

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