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Topic Review (Newest First)
03-02-2014 05:14 PM
spinlock I have had my share of warranty issues with Jeep. When I had my one of my TJ's I worked for a company that had a fleet of vehicles and always did business with one dealer which also sold Jeeps so the company had preferred status. I filed a warranty claim (brakes) but since my Jeep was lifted and had clear signs of being off road I expected problems. The claim went on for about 3 months but I was exposed to much of the discussion because my TJ was officially registered with the dealer as a company vehicle. I was exposed to the filing of forms and phone conversations where the I could see the dealer was clearly fighting to get approval from Jeep. I thought I had won the claim but it came down to waiting for the regional claims adjustor (or sorts) to inspect the Jeep. As soon as he saw the dirt and scrapes he denied the claim. The assistant manager actually stepped in but he said his hands were tied. The agent actually told me to always remove as much evidence as possible of off roaring before filing a claim.

My point is that a dealer has some latitude to help with your claim. If they are indifferent towards you or don't like doing warranty work, because I believe it is the case they get paid less for claim as someone pointed out, they will play it straight by the book and use any excuse to deny the claim.
03-02-2014 04:09 PM
mikeJKUR I would like to know which dealer this was since the OP is from Leesburg VA. Sound like a dealer to avoid.
03-02-2014 03:56 PM
daggo66 How exactly did you scrape up the cross member? If you somehow admitted to them that you were off road, you should tell them you were in 4L the whole time and never used the clutch.

Granted we are only reading part of the story, but it seems like you are being too soft with them. You need to keep pushing this up the chain. You also need to out this dealer so that no one else gets stuck going there.
03-02-2014 03:32 PM
TexMedic
Quote:
Originally Posted by NFRs2000NYC View Post
Mitsubishi tried it and got hosed in a class action lawsuit with the Evo, as did Nissan with the GTR.
In both of those cases the warranty stated the use in question might void specific parts of the warranty.

With the Evo, it stated that if you ran it in an an AutoX it would basically void the warranty. I am also not aware of any advertising they did that showed it specifically being used in that manner so I don't think there was a ever a class action that resolved it. However, I'm not apart of the Evo seen I just autox and remember when this happened and it was being discussed.

The GT-R was a bigger issue and did lead to a class action. My 09 GT-R had a disclaimer in the warranty that says if you use launch control with the VDC off transmission damage is not covered. However, the 0-60 times they advertised could only be achieved if you did that and Nissan released LC2 that could be used with VDC on. Any 09 owner that updated their LC1 to LC2 had their transmission warranty reset and any damage is now covered.

Is there anything in the warranty that says simply taking it off road voids the warranty? I don't remember seeing anything that said it was. But, I do have brochures, showing it being driven off-road and Jeep's own website says "
Trail Rated 4x4s are designed for off-road conditions: traction, ground clearance, maneuverability, articulation & water fording"

Explore Jeep Capabilities | Trail Rated | Jeep

So, I don't think those are apples to apples comparisons.
The Evo's autox ability was never marketed as a selling point. Nissan tried to stuff a disclaimer in their warranty but got called out on it and had to produce an update that renewed the warranty and covered all future damage within that period.

If Jeep tried this nonsense with me on something that failed outside of being abused I'd certainly ask for arbitration. It doesn't cost anything to do it and it is the manufacturers burden to prove the failure was caused by whatever they are claiming in order to deny the claim.

I am not saying it would for sure be successful, but there is no chance I'd accept their bullshit with a smile and take it or let Chrysler themselves have the final say in it.
03-02-2014 03:25 PM
scott m 72 I was hunting with a friend last season in his new F150 with off road package. We were driving off road in a muddy, soupy fire break. He tore up some plastic crap underneath and broke the fan clutch while diving too fast through water over the hood deep.

He shut it off because we didn't know what was making the awful noise and I pulled it out with my Jeep. We brought a trailer out and towed it straight to the dealer.

This truck was filthy. Mud all over and pig blood caked all over the tailgate. Dealer had the guys pressure wash it before they even looked at it. Service mgr asked if he had been off road my buddy says, "yep" as he points to the off road decal. And they covered everything under warranty.

Makes me wonder what that badge means on the fender of the Jeep.
03-02-2014 03:03 PM
kenb1023
Quote:
Originally Posted by danrb View Post
I'm pretty sure it's the throwout bearing in mine too. Clutch works fine, just squeals when depressed.

They also want to replace the crossmember. I was looking and the 1/8 inch steel it's made of costs around $750, Was looking at Poison spyder replacement is thicker and looks a lot more capable of taking a strike, cost $200.
Who replaces broken or worn stock parts with dealer stock parts these days? I have always said, when the OEM part does time to upgrade and pay less.
03-02-2014 02:54 PM
NFRs2000NYC
Quote:
Originally Posted by danrb View Post
Well final word, Chrysler came back and said my taking the jeep off road led to my clutch failure. Never took it apart, just decided that the dinged cross member meant I was taking it off road and that off roading led to it's failure.

BTW, what a scam they got going. She said $2200 was the cost to replace the clutch. At $200 for parts, and 5 hours of labor, they'd have to be charging in the $400 an hour range.
As stated above, take them to arbitration. They are blaming the clutch on the offroad activities which is clearly BS. Dealers know that arbitration costs a fortune for them. They will also be unable to prove that your issue has to do with offroad, since it doesn't.

On a side note, you guys need to know what you are signing. When you bought your jeep, you signed a clause waiving your right to trial and are bound to arbitrations. Arbitration clauses were created to allow a regular joe to be able to easily go after dealerships without the insane costs of a trial. Arbitration costs must be fronted by the party being blamed, in this case, the dealership. Generally speaking, an arbitrator charges $600 an hour or so. The dealership will be out 10K before there is even a decision, not to mention whatever money they have to spend on their own lawyer. If you truly feel like you are in the right, then exercise your option to arbitrate.
03-02-2014 02:51 PM
NFRs2000NYC
Quote:
Originally Posted by danrb View Post
Ok now I've heard it all. My dealer says since I took my jeep off road, repairs are not covered by the warranty. I've read the warranty and no such clause. Also, They advertise it as an off road vehicle.

Love to hear the flames on this one.
You are correct. They advertise it as being an offroad vehicle. If the damage was not caused directly from offroading (like breaking something because you bashed it on a rock) they have no basis to deny a claim. Unfortunately you may need a lawyer to write a letter for you stating that if they don't take care of the problem you will see them at arbitration (tens of thousands of dollars for the dealership) so they will cave. Having said that, if you DID break something offroad, it will NOT be covered.
03-02-2014 02:26 PM
Lusus_Naturae But if I understand him correctly it's not the clutch at all - it's the throwout bearing which should be covered and has been covered for other people.

Before filing the paperwork with that dealer I would have taken it to a different dealer instead, that dealer doesn't seem to want to do the work and they want it to be the clutch. They had that torn down and could see the clutch was ok, and still insisted its the clutch. You can't fix stupid, and these guys are being stupid. I don't know if I'd want them working on my Jeep.
03-02-2014 01:02 PM
Springtail Sorry to hear about your troubles...unfortunately the dealer has some latitude one way or the other concerning warranty fixes. Hindsight would dictate that it pays to know your dealers attitudes about such things before you buy from him. Most people go for the cheapest dealer....this is probably a case that you get what you pay for.....

There is always that "off road savoy dealer" in the area. Our past Jeep dealer had no qualms about fixing by broken axle on my TJ that we damaged at a Jeep Jamboree some years ago. They said "man you must of had fun....it took us 30 minutes to power wash all the mud packed under the vehicle". Shown this attitude....we continued to buy vehicles from this dealer until we moved from the area.

That said....clutches are never covered well by warranty because all of the abuse that occurs in the real world by idiots. Clutch failures are viewed with great scrutiny by dealerships...mostly because of all the kids who fry them through various acts of idiocy. If you are like me, you probably had to special order your rig to get a manual, this is a risk that goes with that option.

Since you have already made an official file with Chrysler, it is probably too late to take your Jeep to a dealer that may have a more lax attitude towards what is considered an OFF Road abuse case (for a "second opinion"). Had you done that, you may have been able to slide the issue through the system. Consider it a case of live and learn....it was a hard pill for me to swallow the first time too.

At this point, I would take the Jeep to an independent shop to get fixed....it will probably cost a bit less.

Doc
03-02-2014 09:12 AM
RoadiJeff
Quote:
Originally Posted by danrb View Post
Well final word, Chrysler came back and said my taking the jeep off road led to my clutch failure. Never took it apart, just decided that the dinged cross member meant I was taking it off road and that off roading led to it's failure.

BTW, what a scam they got going. She said $2200 was the cost to replace the clutch. At $200 for parts, and 5 hours of labor, they'd have to be charging in the $400 an hour range.
Quote:
Originally Posted by willwork4sushi View Post
OP, did you ever get this resolved? What was the final verdict?
See post #46.
03-02-2014 07:57 AM
willwork4sushi OP, did you ever get this resolved? What was the final verdict?
10-05-2013 02:53 PM
rubisteph
Quote:
Originally Posted by danrb View Post
I buy lots of new vehicles (get bored every 3 years or so). First time I needed to use a warranty. I like my Jeep a lot, this just changes my strategy to buy used jeeps (never a new one again), since the warranty is useless if you plan to use a Jeep, like they advertise (off-road).

Agree with you on not buying new, but not about offroading, cause they are absolutely wrong about this, unless you crossed a creak with water over the hood, they are dead wrong......... but about lifting and running over 5% bigger tires than stock.... If you can't wait to do this, buy used.....
10-05-2013 02:49 PM
rubisteph
Quote:
Originally Posted by danrb View Post
Ok now I've heard it all. My dealer says since I took my jeep off road, repairs are not covered by the warranty. I've read the warranty and no such clause. Also, They advertise it as an off road vehicle.

Love to hear the flames on this one.

Bunch of idiots...

Especially that ALL TV advertisements about JKs are in an offroading environment...
10-05-2013 02:01 PM
darkknight1999 Well I'm very surprised to hear this... I'm glad I purchased a used one.

I highly recommend you call the customer service dept and ask to speak to someone about purchasing a new jeep. (Record the call and tell them you are) Tell them you've always wanted a wrangler. Your have a friend that has one, and you love going camping and 4 wheeling with him in his and you'd like to get your own.

Let them talk about it for a while then ask about the warranty it has. Let them babble on about it. Then ask if going 4 wheeling Like in the Jeep ads voids the warranty. No matter what the answer is you win. If they say no, you win, if they say yes, then that's false advertising and then they are really screwed because everyone can file a class action lawsuit.

Go get'm!
10-05-2013 07:30 AM
danrb
Quote:
Originally Posted by JEEPDON View Post
Now that absolutely sucks!!! I wonder if the other two of the "Big Three"
auto manufacturers actually made something to actually compete with the JEEP,( I.E. Blazer or Bronco) if MOPAR would treat customers the same way??? Honda is still the best thing that ever happened to Harley-Davidson!!! Competition is a good thing!!
I buy lots of new vehicles (get bored every 3 years or so). First time I needed to use a warranty. I like my Jeep a lot, this just changes my strategy to buy used jeeps (never a new one again), since the warranty is useless if you plan to use a Jeep, like they advertise (off-road).
10-05-2013 07:11 AM
WaltA
Quote:
Originally Posted by JEEPDON View Post
Now that absolutely sucks!!! I wonder if the other two of the "Big Three"
auto manufacturers actually made something to actually compete with the JEEP,( I.E. Blazer or Bronco) if MOPAR would treat customers the same way??? Honda is still the best thing that ever happened to Harley-Davidson!!! Competition is a good thing!!
I know that Ford already does the same. As mentioned, Ford will void a warranty on a Mustang if it has "racing mods", without any care if it was actually raced.
10-05-2013 06:44 AM
JEEPDON
Quote:
Originally Posted by danrb View Post
Well final word, Chrysler came back and said my taking the jeep off road led to my clutch failure. Never took it apart, just decided that the dinged cross member meant I was taking it off road and that off roading led to it's failure.

BTW, what a scam they got going. She said $2200 was the cost to replace the clutch. At $200 for parts, and 5 hours of labor, they'd have to be charging in the $400 an hour range.
Now that absolutely sucks!!! I wonder if the other two of the "Big Three"
auto manufacturers actually made something to actually compete with the JEEP,( I.E. Blazer or Bronco) if MOPAR would treat customers the same way??? Honda is still the best thing that ever happened to Harley-Davidson!!! Competition is a good thing!!
10-05-2013 06:36 AM
danrb Well final word, Chrysler came back and said my taking the jeep off road led to my clutch failure. Never took it apart, just decided that the dinged cross member meant I was taking it off road and that off roading led to it's failure.

BTW, what a scam they got going. She said $2200 was the cost to replace the clutch. At $200 for parts, and 5 hours of labor, they'd have to be charging in the $400 an hour range.
09-25-2013 03:12 PM
danrb OMG. I can't believe this. Someone at Chrysler is looking into my claim and I just explained what a throw out bearing is to her. I'm not sure she know what a clutch is.

If I didn't like my jeep so much I'd swear off buying anything Chrysler for life.
09-25-2013 06:19 AM
danrb
Quote:
Originally Posted by JEEPDON View Post
Some dealers have to complete Jack-asses. When I need dealer service, there is one ( Mopar) about 50 miles away from my home (I did NOT buy my JEEP thru them) that I use. Last time I was there, I fully expected to pay for what I needed them to do. The service manager looked up my VIN and said " I see your JEEP is still under warranty, so lets let Chrysler pay for it!" And anyone with half of an eyeball could see that I use mine for an off road vehicle just about exclusively! I even hauled it there on a trailer!!
And the service manager crawled up on the trailer to look at my JEEP.
That's the point. I'd get Chrysler saying no, but the dealers it's no skin off their nose. As someone has said they make more money off retail sales. From what I've read, Chrysler will pay $1300 to repair, my clutch and the Dealer wanted $2400 for the repair. So it just points out this service department is in it for the money.
09-25-2013 05:40 AM
JEEPDON
Quote:
Originally Posted by danrb View Post
I'll post some pics no physical damage to the clutch or anything connected. The throw out bearing is shot. I've been driving a stick most of my life and this is the first clutch problems I've ever had.

I'm sure this is just some dealers and not all. I pay for what I break, this broke on the street and from what I've read is a common part to fail on jeep manual transmissions. Chrysler should replace it.
Some dealers have to complete Jack-asses. When I need dealer service, there is one ( Mopar) about 50 miles away from my home (I did NOT buy my JEEP thru them) that I use. Last time I was there, I fully expected to pay for what I needed them to do. The service manager looked up my VIN and said " I see your JEEP is still under warranty, so lets let Chrysler pay for it!" And anyone with half of an eyeball could see that I use mine for an off road vehicle just about exclusively! I even hauled it there on a trailer!!
And the service manager crawled up on the trailer to look at my JEEP.
09-24-2013 08:26 PM
panhandlr Boy, if mud in the skid plates voids my warranty, I'm truly in trouble. I drove my new JKUR home from the dealer. Had to turn off the highway onto my l-o-n-g gravel/dirt driveway to get it home. Guess I better not drive it when it's muddy out here. What nonsense.
09-24-2013 06:40 PM
danrb Damage crossmember (1/8 inch steel)
Attachment 376033

Transmission. BTW, the oil on the oil pan is from them changing the oil.
Attachment 376041
09-24-2013 06:22 PM
danrb
Quote:
Originally Posted by ClayR View Post
I am a dealer and driving off raod does not void your warranty. But, had a guy in a feed truck smash his front diff on a rock that pushed everything back and warranty does not cover physical damage to vehicle. His insurance company paid for the claim.
I'll post some pics no physical damage to the clutch or anything connected. The throw out bearing is shot. I've been driving a stick most of my life and this is the first clutch problems I've ever had.

I'm sure this is just some dealers and not all. I pay for what I break, this broke on the street and from what I've read is a common part to fail on jeep manual transmissions. Chrysler should replace it.
09-24-2013 04:54 PM
ClayR And I will say Chrysler has become highly anal with their warranty claims, they do not want to pay more than they think they should. And if the repair is 3K or more, they want pics of parts. Scratched rims doesn't mean you abuse your vehicle, your dealer is a DB.
09-24-2013 04:52 PM
mcgee10
Quote:
Originally Posted by danrb View Post
Ok now I've heard it all. My dealer says since I took my jeep off road, repairs are not covered by the warranty. I've read the warranty and no such clause. Also, They advertise it as an off road vehicle.

Love to hear the flames on this one.
Find another dealer. And make sure you tell that dealer your writing his warranty rules on-line for everyone to see.
He's just plain a dick head,my dealer has fixed a few things I modded and wrecked myself. Stuff he would never of had to fix.
09-24-2013 04:50 PM
ClayR I am a dealer and driving off raod does not void your warranty. But, had a guy in a feed truck smash his front diff on a rock that pushed everything back and warranty does not cover physical damage to vehicle. His insurance company paid for the claim.
09-24-2013 04:47 PM
jadmt Explore Jeep Capabilities | Trail Rated | Jeep

they better get rid of this ad or put a disclaimer that it will void warranty.
09-24-2013 03:40 PM
legitposter Wow.. maybe there's a secret push internally at Chrysler, down to the dealers, to start denying as much warranty work as possible.
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