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Topic Review (Newest First)
12-01-2009 01:14 AM
Rawkon maybe you should change the thread topic to "RE gets one more chance" haha
myself and friends have been using there stuff for years with no complaints or failures. theres a reason they have the name and reputation they do. 4wheel parts is to blame for your bad customer service and RE is to blame for a bad batch of joints. S happens to everyone. its all about how its handled.
12-01-2009 12:20 AM
Schmo
Quote:
Originally Posted by Timberman View Post
Schmo,

If they don't; they will promptly thrown in the Garbage and replaced with Currie..

I am cautiously optimistic.. Hopefully RE figured it out..

Timber


No need to throw them in the garbage . . . you can still sell them and get some of your money back. You might even be able to have RE send you another set of bushings if these wear out quick and you can sell the arms in like new condition with new bushings and all . . . they'll sell on Craigslist for sure. Regardless of the issues we have had, RE is still very popular and works just fine for some people. I'd bet if the bushings were new, you'd be able to sell them for about 300-400 dollars at least.
11-30-2009 04:44 PM
Rawkon can you get a picture of the bad joint?
11-30-2009 02:32 PM
snwchris Unfortunately the Control Arm Bushing has been an issue for several years and posted on several other forum boards as well. One of the reason why I stayed away from RE when I bought my Clayton lift kit back in 06 after 3months of research.

RE is such a big company and has many customers, that they forget about the little things like customer service.

Chris
11-30-2009 12:53 PM
Timberman
Quote:
Originally Posted by Schmo View Post
Congratulations!!! Hopefully the new set will hold up better than the last bunch.
Schmo,

If they don't; they will promptly thrown in the Garbage and replaced with Currie..

I am cautiously optimistic.. Hopefully RE figured it out..

Timber
11-30-2009 10:42 AM
Schmo Congratulations!!! Hopefully the new set will hold up better than the last bunch.
11-28-2009 07:15 PM
Timberman
Quote:
Originally Posted by Silverlion View Post
Timberman,
I live in Hillsboro. If you need a hand, I'd be glad to help. Beer sounds swell. PM me if you wanna take me up on the offer.
Absolutely Silverlion.. We will need to hook up!! Beers=Yes!!
11-28-2009 06:51 PM
Silverlion Timberman,
I live in Hillsboro. If you need a hand, I'd be glad to help. Beer sounds swell. PM me if you wanna take me up on the offer.
11-28-2009 05:21 PM
Timberman Greetings again all!

Well, I am proud to announce that I went ahead and bit the bullet and accomplished the job of removal and installation of the Rubicon Express Control arm bushings myself. The lowers were easy after we got a ball end separator from Auto Zone and purchased my new favorite tool..... An electric impact wrench.. The upper rear control arms were an absolute PITA betting reinstalled, but in the end the job was accomplished with little bodily harm, but now my girl drives and rides like she did before.. Like Butter!

The ball end separator was made the job soooooo much easier.. It was taking 15 minutes to cut out the old bushings with my reciprocating saw, but with the separator it was like 5 seconds.. I'm glad I had someone who cared at autozone because he was a big help too..
Thanks for the support here guys!
11-21-2009 09:53 PM
Schmo
Quote:
Originally Posted by Timberman View Post
I know; I know Mr Clifford, but they may cut me an "end column" deal on some new CAs from Currie or Rockmen and if you guys think the lowers will be the only ones affected; I can probably tackle the job myself..
If they'll get you the 4 LCAs and 2 Rear UCAs from Currie for under $750 out the door . . . I can understand as you're already feeling the squeeze having to replace the REs, but if you are not able to get a better deal than that, don't give 4WP more of your money and call somebody like Mesa4x4 or Northridge4x4. I understand getting a deal when you can but if it's not really a deal, send your money to guys that you'll feel good about helping to stay in business.
11-21-2009 09:48 PM
Schmo
Quote:
Originally Posted by Timberman View Post
Hey Schmo..

I just got underneath the Jeep and you are correct; the front uppers do utilize the factory bushings.. I have such a bad taste in my mouth with RE, so should just bite the bullet completely and attempt to sell the entire RE set (with new bushings) and go with something like this?

Currie Enterprises CJ Axle Parts

Also, if I replace all of them, I will need an alignment.. Since all of the currie arms are adjustable, could i just use my existing ones as a reference point for measure?

Thanks again!
Those are the arms I have and I love them. Personally I wouldn't bother replacing the front uppers as you'd end up spending an extra $150 bucks for something you just don't need . . . I never had and have never heard of any problems with the arms or joints from RE . . . just the bushings which the fronts don't have. BTW...check out the Currie JJ kit for the front axle . . . I'll be going that route when my stock front axle bushings wear out, but they are still going stong so I'm leaving them alone! As far as the install . . . it sounds like you liked the way your Jeep performed when you first got the kit so that's what I would base all your adjustments on and you should not need an alignment as you won't be changing anything. This is absolutely something you can do on your own. Give Brit over at Mesa4x4.com a call or place an order on-line . . . good prices, free shipping, no tax, and Currie is great about fast shipping . . . the UCA's I got last month took 2.5 days to arrive!

Tools. . . a couple sockets and wrenchs, breaker bar, maybe a jack or a ratchet strap. Some may tell you that you won't need a jack or ratchet strap to line things up, but seeing that your bushings are shot, the arms have become longer and you will to need close the distance a bit. I usually am by myself and find a ratchet strap to be the easiest, but you can also just jack up one end or sometimes it's as simple as rolling the tire forward a bit by hand. If you have a buddy, it'll be easy as pie . . . but it's not bad by yourself, you just might need a ratchet strap or jack to line up the bolt hole.

I would recommend replacing the arms one at a time . . . lowers are easiest to deal with. No need to lift the Jeep or anything, just pull one off . . . replace the bushing and then make the new arm the same length measuring from the middle of each eye. All of the lowers will probably all be the same length but depending on how it was set up the front and rear might be a bit different so I would double check them by replacing the bushings as you go and measuring . . . if everything was working well before the bushings started to fail, this should put you back to that point. Put the new arm in place, bolt in one end, and line up the other . . . chances are you can just grab the knobs on the tire and roll the tire until the hole lines up, but if not, I find a rachet strap to be the easiest as the jack requires more crawling from under the Jeep and I'm getting old! The uppers are just as easy, just a little tougher to get to.

PM me if you want my number in case you have any questions.
11-21-2009 04:18 PM
Timberman
Quote:
Originally Posted by Schmo View Post
My advice would be to bite the bullet and take a look at CA's from Currie, Rokmen, etc that use the joint's on both ends. You can keep your front UCAs from RE as they'll pretty much be the same seeing that the bushings are on the axle and they are OEM bushings that seem to hold up much better than all the others. Especially if you sell them with the new bushings in the RE arms, you should be able to get a decent price.
Hey Schmo..

I just got underneath the Jeep and you are correct; the front uppers do utilize the factory bushings.. I have such a bad taste in my mouth with RE, so should just bite the bullet completely and attempt to sell the entire RE set (with new bushings) and go with something like this?

Currie Enterprises CJ Axle Parts

Also, if I replace all of them, I will need an alignment.. Since all of the currie arms are adjustable, could i just use my existing ones as a reference point for measure?

Thanks again!
11-21-2009 03:52 PM
jdhallissey Even if the uppers are trashed you can do it all by yourself in the garage with a light. Just do one at a time and you don't even need to jack up the truck or the axles.
11-21-2009 03:31 PM
Timberman
Quote:
Originally Posted by MR.CLIFFORD View Post
Did you read this thread?
I know; I know Mr Clifford, but they may cut me an "end column" deal on some new CAs from Currie or Rockmen and if you guys think the lowers will be the only ones affected; I can probably tackle the job myself..
11-21-2009 03:02 PM
MR.CLIFFORD
Quote:
Originally Posted by Timberman View Post
Maybe 4wp will give me a deal.. He already offered me an extra special discount on other products in lieu of the labor for the cas..
Did you read this thread?
11-21-2009 02:57 PM
Timberman
Quote:
Originally Posted by PT4WDL View Post
I have been reading this and how it's going down. The way I feel is...

Take the RE arms off

Take some measurements... Make your own CA's out of some DOM and include some Johnny Joints at each end. If you want some flex, that is were you'll get it.
Sell your RE arms on EBay and cut your losses. Lesson learned. It is alot of work but I think you could come up with a better design any way. Not saying that the original design wasn't good to begin with. But Johnny Joints over bushings would be better to start with.
Quote:
Originally Posted by Schmo View Post
Seriously . . . Well that's a bummer . . . sorry man. Seems like every day there's a "name that clunk" thread going around and CA's and TB's seem to be the most common culprit. Sounds like we failed on this one.



I hear you . . . I'm in the same boat and had to learn the hard way too and ended up shelling out more cash to replace what I originally thought was an upgrade . . . it totally sucks but after replacing several sets of bushings, it was the only option for me. Hopefully others will learn from your experience. As far as a remedy . . . I know you don't want to hear this, but there's a very slim chance that a new set of bushings are going to solve your problem, and espeically if you plan to pay a shop to do the work, you may find yourself throwing a lot of money at the issue again and again. My advice would be to bite the bullet and take a look at CA's from Currie, Rokmen, etc that use the joint's on both ends. You can keep your front UCAs from RE as they'll pretty much be the same seeing that the bushings are on the axle and they are OEM bushings that seem to hold up much better than all the others. Especially if you sell them with the new bushings in the RE arms, you should be able to get a decent price.



I'd definitely agree with taking your business just about anywhere other than 4WP, but you should really try to do this yourself. Seriously, it's two bolts per arm . . . that's it . . . no special tools or knowledge required. If I were up in OR, I'd give you a hand . . . I never did any work on vehicles before getting my Jeep, but I'm pretty much a pro when it comes to control arms and replacing bushings at this point!!!

Come on guys . . . we already failed Timberman once . . . there's got to be some WF locals up in OR that can give him a hand???


Good Luck!
Guys,

I can't tell you how much I appreciate your efforts and I think your correct.. I am going to consider the purchase of some different control arms..

So, you say that the uppers will be OK?

I really don't want to do this because I have a pretty new JK which is crying for my attention...

Alright guys; hit me with the good brands of lower CAs and I will begin my research.. Will their be an alignment involved if I have to replace the lowers?

Maybe 4wp will give me a deal.. He already offered me an extra special discount on other products in lieu of the labor for the cas..

Again guys, I sincerely appreciate your efforts!!
11-21-2009 12:14 PM
PT4WDL I have been reading this and how it's going down. The way I feel is...

Take the RE arms off

Take some measurements... Make your own CA's out of some DOM and include some Johnny Joints at each end. If you want some flex, that is were you'll get it.
Sell your RE arms on EBay and cut your losses. Lesson learned. It is alot of work but I think you could come up with a better design any way. Not saying that the original design wasn't good to begin with. But Johnny Joints over bushings would be better to start with.
11-21-2009 11:45 AM
Schmo
Quote:
Originally Posted by Timberman View Post
Schmo, I did post this here and didn't get any responses.....
Seriously . . . Well that's a bummer . . . sorry man. Seems like every day there's a "name that clunk" thread going around and CA's and TB's seem to be the most common culprit. Sounds like we failed on this one.

Quote:
Originally Posted by Timberman View Post
If I would have known this going into the control arm purchase; I would not have bought CAs from RE.. I would have bought CAs from another manufacturer who doesn't require frequent replacement.
I hear you . . . I'm in the same boat and had to learn the hard way too and ended up shelling out more cash to replace what I originally thought was an upgrade . . . it totally sucks but after replacing several sets of bushings, it was the only option for me. Hopefully others will learn from your experience. As far as a remedy . . . I know you don't want to hear this, but there's a very slim chance that a new set of bushings are going to solve your problem, and espeically if you plan to pay a shop to do the work, you may find yourself throwing a lot of money at the issue again and again. My advice would be to bite the bullet and take a look at CA's from Currie, Rokmen, etc that use the joint's on both ends. You can keep your front UCAs from RE as they'll pretty much be the same seeing that the bushings are on the axle and they are OEM bushings that seem to hold up much better than all the others. Especially if you sell them with the new bushings in the RE arms, you should be able to get a decent price.

Quote:
Originally Posted by Timberman View Post
I have been banging on 4WP, but they have drawn their line in the sand.. I am just going to take it to that other 4X4 shop and give him a shot at earning my business.
I'd definitely agree with taking your business just about anywhere other than 4WP, but you should really try to do this yourself. Seriously, it's two bolts per arm . . . that's it . . . no special tools or knowledge required. If I were up in OR, I'd give you a hand . . . I never did any work on vehicles before getting my Jeep, but I'm pretty much a pro when it comes to control arms and replacing bushings at this point!!!

Come on guys . . . we already failed Timberman once . . . there's got to be some WF locals up in OR that can give him a hand???


Good Luck!
11-21-2009 10:31 AM
Timberman
Quote:
Originally Posted by JeepersdoitDeeper View Post
I would be raising a fuss then, and not just with RE, but 4WP as well. If a company sold, and installed, a defective part, then they should be more than obligated to make it right. They sold you an item, and no doubt probably mentioned how good the product was and it's warranty, and they should be equally responsible for the repair. I can see where it would be different if you bought from one company and had another install it, but in this instance, I feel 4WP is responsible to see that your Jeep is repaired.
I have been banging on 4WP, but they have drawn their line in the sand.. I am just going to take it to that other 4X4 shop and give him a shot at earning my business.
11-21-2009 10:29 AM
Timberman
Quote:
Originally Posted by Schmo View Post
It's no surprise it only took the other shop 5 minutes to identify the issue (if you would have just posted up the description of your clunk here, you would have had several people telling you to check your CA bushings within 5 minutes too)
Schmo, I did post this here and didn't get any responses....

Quote:
Originally Posted by Schmo View Post
RE, FT, RC, poly, rubber, it doesn't matter, they're just not going to hold up. They might work for trips to the mall, but if you plan to wheel with bushings, consider replacing them as routine maintenance . . . and get used to doing it yourself . . . paying someone the price that you mentioned to replace some bushings is absolutely nuts . . . if you arenít comfortable . . . join up with some local wheelers, buy some pizza and beer, and have them show you how easy and rewarding it can be to wrench on your own Jeep.
If I would have known this going into the control arm purchase; I would not have bought CAs from RE.. I would have bought CAs from another manufacturer who doesn't require frequent replacement.
11-20-2009 09:36 PM
MR.CLIFFORD I would cut my losses and work with a company that doesn't dick over their customers. Returning to the scene of the crime is no worse than buying another set of known problem bushings.
11-20-2009 09:24 PM
JeepersdoitDeeper I would be raising a fuss then, and not just with RE, but 4WP as well. If a company sold, and installed, a defective part, then they should be more than obligated to make it right. They sold you an item, and no doubt probably mentioned how good the product was and it's warranty, and they should be equally responsible for the repair. I can see where it would be different if you bought from one company and had another install it, but in this instance, I feel 4WP is responsible to see that your Jeep is repaired.
11-20-2009 08:05 PM
Timberman
Quote:
Originally Posted by JeepersdoitDeeper View Post
Was the kit purchased and installed through 4Wheel Parts?
yes...
11-20-2009 07:19 PM
Schmo I feel your pain as I too had (luckily just one pair) RE control arms and went thru the same problems . . . I'm happy to say that Iíve upgraded to all Currie control arms with no bushings whatsoever and haven't had any issues since. Reading thru your post a couple of things came to mind . . .

First and foremost, why are you dealing with 4 Wheel Parts and why in the hell would you let them touch your Jeep? Chances are . . . their ability to install your lift properly is right on par with their ability to diagnose the bushing issue. It's no surprise it only took the other shop 5 minutes to identify the issue (if you would have just posted up the description of your clunk here, you would have had several people telling you to check your CA bushings within 5 minutes too) . . . you could have left your Jeep with 4WP for a week and those monkeys would still be scratching their heads. If you are looking to have a chrome nutsack mounted under the trailer hitch of your big ass truck, 4WP is the place to go, but don't take your Jeep there.

Second . . . as mentioned by 4Jeepn . . . this RE bushing issue has been a known issue for a couple of years. IMO it's much less of bad batch issue and more of a bad design issue . . . I tried one of their special new and improved bushings with the 4 injection marks and it failed faster than any of the others (under two weeks). So donít be too surprised if you find yourself in this same position after installing the new set. Even though I donít believe the whole bad batch of bushing excuse . . . just to be an asshole, Iíd try to find out when this ďinternal memorandumĒ about the bushings being a known issue was sent out . . . if it was before April, I would be asking RE why they sent you a product they knew to be defective and I'd be asking 4WP why they sold and installed a product that they knew to be defective . . . probably wonít get you anywhere, but itíd be fun to watch them squirm.

Third . . . if you think RE is bad . . . try a company like Full Traction. At least RE is making up lame excuses (bad batch) to try and save face, while sending out replacement bushings on the house . . . try getting that from FT or see if they are willing to stand behind their product and send something out on their dime!!!

Lastly, I understand your point about how different this would be if it was a defect from Jeep . . . (I still don't buy the defect excuse and think it's just a shitty design) but when you start modifying your Jeep, you need to take into consideration the product and use. You seemed to be impressed with the flex of your new kit, but that's probably part of what killed your bushings . . . flex and bushings don't seem to mix. If you plan to do much flexing and plan to run bushings in your control arms then you'd better get used to replacing bushings . . . RE, FT, RC, poly, rubber, it doesn't matter, they're just not going to hold up. They might work for trips to the mall, but if you plan to wheel with bushings, consider replacing them as routine maintenance . . . and get used to doing it yourself . . . paying someone the price that you mentioned to replace some bushings is absolutely nuts . . . if you arenít comfortable . . . join up with some local wheelers, buy some pizza and beer, and have them show you how easy and rewarding it can be to wrench on your own Jeep.
11-20-2009 06:58 PM
jdhallissey The point is nobody in there mind will cover labor on a part unless THEY installed it wrong. I would never expect, or hold somebody responsible for it. I would say do it yourself do one arm at a time you can do them with a socket set. They are actually as easy as changing oil in your truck.
11-20-2009 06:45 PM
JeepersdoitDeeper Was the kit purchased and installed through 4Wheel Parts?
11-20-2009 06:29 PM
05GT-O.C.D. There's a difference between not covering repair labor because something unexpectedly fails, and not covering repair labor when you knowingly let a faulty product go out the door.
11-20-2009 06:29 PM
MR.CLIFFORD I just recently bought a jeep with the RE long arm kit on it. The rear bushings were pushed out and I knew it when I first drove it. Did it bother me? Nope. The bushings are inexpensive. I think the pair is 28 bucks. When I called RE to order a new set I told the guy I just bought a jeep off a guy and the rear bushings needed to be replaced. He didn't hesitate to warranty my parts.

I told him I didn't think it was right because I didn't originally purchase the kit and he said it didn't matter.

Is that customer service? Yes.

Is it easy to replace the bushings on your own? Yes.

Is it worth $250 to replace the bushings? Well, I guess. If you can't do it yourself.
11-20-2009 06:22 PM
jerryj I love my RE gear ,Ive used their customer service before and got great help on other things.4 wheel parts are the basturds in my opinion always trying to get out of every thing.When they do a lift they offer a life time waranty if you dont get it they wont do any more work unless you pay .It was 295$ for a life time waranty but I got a but load of work done.They will do any thing I need if I take it in but when I ripped off the shock mounts they welded on out in the desert and had to pay to get rollin again I was stuck with the bill.Thats the plus w going to 4wp and getting a waranty RE will cough up the bushings and 4wp will do the work.Long story short get the warranty if you wheel it good youll be replacing them more than once

I do feel your pain it cost me 125$ to fix something that I just spent 7500$ on and could not get reimbursed and now Off Road Warehouse maintains my lift and shocks.
11-20-2009 05:56 PM
s3nt3nc3d F'king computer blue screened on me...lost my post...

Short reply because I'm not retyping it.

Go to United States and Canada BBB Consumer and Business Reviews, Reports, Ratings, Complaints and Accredited Business Listings and file a complaint with the Better Business Bureau...it probably won't help but you have nothing to lose. Some companies will change their tune very quickly though if they strive to maintain a good record with the BBB. Give it a shot!
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