|12-01-2009 01:14 AM|
maybe you should change the thread topic to "RE gets one more chance" haha
myself and friends have been using there stuff for years with no complaints or failures. theres a reason they have the name and reputation they do. 4wheel parts is to blame for your bad customer service and RE is to blame for a bad batch of joints. S happens to everyone. its all about how its handled.
|12-01-2009 12:20 AM|
No need to throw them in the garbage . . . you can still sell them and get some of your money back. You might even be able to have RE send you another set of bushings if these wear out quick and you can sell the arms in like new condition with new bushings and all . . . they'll sell on Craigslist for sure. Regardless of the issues we have had, RE is still very popular and works just fine for some people. I'd bet if the bushings were new, you'd be able to sell them for about 300-400 dollars at least.
|11-30-2009 04:44 PM|
|Rawkon||can you get a picture of the bad joint?|
|11-30-2009 02:32 PM|
Unfortunately the Control Arm Bushing has been an issue for several years and posted on several other forum boards as well. One of the reason why I stayed away from RE when I bought my Clayton lift kit back in 06 after 3months of research.
RE is such a big company and has many customers, that they forget about the little things like customer service.
|11-30-2009 12:53 PM|
If they don't; they will promptly thrown in the Garbage and replaced with Currie..
I am cautiously optimistic.. Hopefully RE figured it out..
|11-30-2009 10:42 AM|
|Schmo||Congratulations!!! Hopefully the new set will hold up better than the last bunch.|
|11-28-2009 07:15 PM|
|11-28-2009 06:51 PM|
I live in Hillsboro. If you need a hand, I'd be glad to help. Beer sounds swell. PM me if you wanna take me up on the offer.
|11-28-2009 05:21 PM|
Greetings again all!
Well, I am proud to announce that I went ahead and bit the bullet and accomplished the job of removal and installation of the Rubicon Express Control arm bushings myself. The lowers were easy after we got a ball end separator from Auto Zone and purchased my new favorite tool..... An electric impact wrench.. The upper rear control arms were an absolute PITA betting reinstalled, but in the end the job was accomplished with little bodily harm, but now my girl drives and rides like she did before.. Like Butter!
The ball end separator was made the job soooooo much easier.. It was taking 15 minutes to cut out the old bushings with my reciprocating saw, but with the separator it was like 5 seconds.. I'm glad I had someone who cared at autozone because he was a big help too..
Thanks for the support here guys!
|11-21-2009 09:53 PM|
|11-21-2009 09:48 PM|
Tools. . . a couple sockets and wrenchs, breaker bar, maybe a jack or a ratchet strap. Some may tell you that you won't need a jack or ratchet strap to line things up, but seeing that your bushings are shot, the arms have become longer and you will to need close the distance a bit. I usually am by myself and find a ratchet strap to be the easiest, but you can also just jack up one end or sometimes it's as simple as rolling the tire forward a bit by hand. If you have a buddy, it'll be easy as pie . . . but it's not bad by yourself, you just might need a ratchet strap or jack to line up the bolt hole.
I would recommend replacing the arms one at a time . . . lowers are easiest to deal with. No need to lift the Jeep or anything, just pull one off . . . replace the bushing and then make the new arm the same length measuring from the middle of each eye. All of the lowers will probably all be the same length but depending on how it was set up the front and rear might be a bit different so I would double check them by replacing the bushings as you go and measuring . . . if everything was working well before the bushings started to fail, this should put you back to that point. Put the new arm in place, bolt in one end, and line up the other . . . chances are you can just grab the knobs on the tire and roll the tire until the hole lines up, but if not, I find a rachet strap to be the easiest as the jack requires more crawling from under the Jeep and I'm getting old! The uppers are just as easy, just a little tougher to get to.
PM me if you want my number in case you have any questions.
|11-21-2009 04:18 PM|
I just got underneath the Jeep and you are correct; the front uppers do utilize the factory bushings.. I have such a bad taste in my mouth with RE, so should just bite the bullet completely and attempt to sell the entire RE set (with new bushings) and go with something like this?
Currie Enterprises CJ Axle Parts
Also, if I replace all of them, I will need an alignment.. Since all of the currie arms are adjustable, could i just use my existing ones as a reference point for measure?
|11-21-2009 03:52 PM|
|jdhallissey||Even if the uppers are trashed you can do it all by yourself in the garage with a light. Just do one at a time and you don't even need to jack up the truck or the axles.|
|11-21-2009 03:31 PM|
|11-21-2009 03:02 PM|
|11-21-2009 02:57 PM|
I can't tell you how much I appreciate your efforts and I think your correct.. I am going to consider the purchase of some different control arms..
So, you say that the uppers will be OK?
I really don't want to do this because I have a pretty new JK which is crying for my attention...
Alright guys; hit me with the good brands of lower CAs and I will begin my research.. Will their be an alignment involved if I have to replace the lowers?
Maybe 4wp will give me a deal.. He already offered me an extra special discount on other products in lieu of the labor for the cas..
Again guys, I sincerely appreciate your efforts!!
|11-21-2009 12:14 PM|
I have been reading this and how it's going down. The way I feel is...
Take the RE arms off
Take some measurements... Make your own CA's out of some DOM and include some Johnny Joints at each end. If you want some flex, that is were you'll get it.
Sell your RE arms on EBay and cut your losses. Lesson learned. It is alot of work but I think you could come up with a better design any way. Not saying that the original design wasn't good to begin with. But Johnny Joints over bushings would be better to start with.
|11-21-2009 11:45 AM|
Come on guys . . . we already failed Timberman once . . . there's got to be some WF locals up in OR that can give him a hand???
|11-21-2009 10:31 AM|
|11-21-2009 10:29 AM|
|11-20-2009 09:36 PM|
|MR.CLIFFORD||I would cut my losses and work with a company that doesn't dick over their customers. Returning to the scene of the crime is no worse than buying another set of known problem bushings.|
|11-20-2009 09:24 PM|
|JeepersdoitDeeper||I would be raising a fuss then, and not just with RE, but 4WP as well. If a company sold, and installed, a defective part, then they should be more than obligated to make it right. They sold you an item, and no doubt probably mentioned how good the product was and it's warranty, and they should be equally responsible for the repair. I can see where it would be different if you bought from one company and had another install it, but in this instance, I feel 4WP is responsible to see that your Jeep is repaired.|
|11-20-2009 08:05 PM|
|11-20-2009 07:19 PM|
I feel your pain as I too had (luckily just one pair) RE control arms and went thru the same problems . . . I'm happy to say that Iíve upgraded to all Currie control arms with no bushings whatsoever and haven't had any issues since. Reading thru your post a couple of things came to mind . . .
First and foremost, why are you dealing with 4 Wheel Parts and why in the hell would you let them touch your Jeep? Chances are . . . their ability to install your lift properly is right on par with their ability to diagnose the bushing issue. It's no surprise it only took the other shop 5 minutes to identify the issue (if you would have just posted up the description of your clunk here, you would have had several people telling you to check your CA bushings within 5 minutes too) . . . you could have left your Jeep with 4WP for a week and those monkeys would still be scratching their heads. If you are looking to have a chrome nutsack mounted under the trailer hitch of your big ass truck, 4WP is the place to go, but don't take your Jeep there.
Second . . . as mentioned by 4Jeepn . . . this RE bushing issue has been a known issue for a couple of years. IMO it's much less of bad batch issue and more of a bad design issue . . . I tried one of their special new and improved bushings with the 4 injection marks and it failed faster than any of the others (under two weeks). So donít be too surprised if you find yourself in this same position after installing the new set. Even though I donít believe the whole bad batch of bushing excuse . . . just to be an asshole, Iíd try to find out when this ďinternal memorandumĒ about the bushings being a known issue was sent out . . . if it was before April, I would be asking RE why they sent you a product they knew to be defective and I'd be asking 4WP why they sold and installed a product that they knew to be defective . . . probably wonít get you anywhere, but itíd be fun to watch them squirm.
Third . . . if you think RE is bad . . . try a company like Full Traction. At least RE is making up lame excuses (bad batch) to try and save face, while sending out replacement bushings on the house . . . try getting that from FT or see if they are willing to stand behind their product and send something out on their dime!!!
Lastly, I understand your point about how different this would be if it was a defect from Jeep . . . (I still don't buy the defect excuse and think it's just a shitty design) but when you start modifying your Jeep, you need to take into consideration the product and use. You seemed to be impressed with the flex of your new kit, but that's probably part of what killed your bushings . . . flex and bushings don't seem to mix. If you plan to do much flexing and plan to run bushings in your control arms then you'd better get used to replacing bushings . . . RE, FT, RC, poly, rubber, it doesn't matter, they're just not going to hold up. They might work for trips to the mall, but if you plan to wheel with bushings, consider replacing them as routine maintenance . . . and get used to doing it yourself . . . paying someone the price that you mentioned to replace some bushings is absolutely nuts . . . if you arenít comfortable . . . join up with some local wheelers, buy some pizza and beer, and have them show you how easy and rewarding it can be to wrench on your own Jeep.
|11-20-2009 06:58 PM|
|jdhallissey||The point is nobody in there mind will cover labor on a part unless THEY installed it wrong. I would never expect, or hold somebody responsible for it. I would say do it yourself do one arm at a time you can do them with a socket set. They are actually as easy as changing oil in your truck.|
|11-20-2009 06:45 PM|
|JeepersdoitDeeper||Was the kit purchased and installed through 4Wheel Parts?|
|11-20-2009 06:29 PM|
|05GT-O.C.D.||There's a difference between not covering repair labor because something unexpectedly fails, and not covering repair labor when you knowingly let a faulty product go out the door.|
|11-20-2009 06:29 PM|
I just recently bought a jeep with the RE long arm kit on it. The rear bushings were pushed out and I knew it when I first drove it. Did it bother me? Nope. The bushings are inexpensive. I think the pair is 28 bucks. When I called RE to order a new set I told the guy I just bought a jeep off a guy and the rear bushings needed to be replaced. He didn't hesitate to warranty my parts.
I told him I didn't think it was right because I didn't originally purchase the kit and he said it didn't matter.
Is that customer service? Yes.
Is it easy to replace the bushings on your own? Yes.
Is it worth $250 to replace the bushings? Well, I guess. If you can't do it yourself.
|11-20-2009 06:22 PM|
I love my RE gear ,Ive used their customer service before and got great help on other things.4 wheel parts are the basturds in my opinion always trying to get out of every thing.When they do a lift they offer a life time waranty if you dont get it they wont do any more work unless you pay .It was 295$ for a life time waranty but I got a but load of work done.They will do any thing I need if I take it in but when I ripped off the shock mounts they welded on out in the desert and had to pay to get rollin again I was stuck with the bill.Thats the plus w going to 4wp and getting a waranty RE will cough up the bushings and 4wp will do the work.Long story short get the warranty if you wheel it good youll be replacing them more than once
I do feel your pain it cost me 125$ to fix something that I just spent 7500$ on and could not get reimbursed and now Off Road Warehouse maintains my lift and shocks.
|11-20-2009 05:56 PM|
F'king computer blue screened on me...lost my post...
Short reply because I'm not retyping it.
Go to United States and Canada BBB Consumer and Business Reviews, Reports, Ratings, Complaints and Accredited Business Listings and file a complaint with the Better Business Bureau...it probably won't help but you have nothing to lose. Some companies will change their tune very quickly though if they strive to maintain a good record with the BBB. Give it a shot!
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