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Topic Review (Newest First)
07-17-2010 07:05 AM
Kate On a side note about the battery.
Just last fall I replaced my battery with an OEM that I purchased from my local dealership.
It was just under $100, and they even put it in for me.

I would have gone shopping for a heavy duty battery, but it was just a few of days after OBM had run his hand through a table saw and I had neither the time nor inclination to 'shop' for batteries.

One other note on calling to report a problem or dispute a warranty claim. Chrysler outsources thier call center. Been there, done that. It became such a PITA on an issue that I finally lost my cool. The "district managers" are strictly company men. If they can find a way to deny your warranty claim, they will That's what they get paid to do.
07-16-2010 04:51 PM
rrich So what you are saying they have NO REASON to believe the drive gear is defective but they are going to order a new one and replace it anyway?

They only have the word of the guy that can't find the distributor!

Will you take it to them to have it installed once it comes in? They won't just give you the part - they have to install it. That way they can concoct another bunch of bull. They could go so far as to sabotage it. I would trust them at all!

The game for them - they get paid by the factory under warranty for any work they do - they'll find another phony thing to replace under warranty - and put you on foot again.

I'd never let them even come near it, much less do it.

The district Service Rep does not work for the dealership - he's over them at the District office. If they get wind of how the dealership is defrauding warranty work, they could lose their franchise!

All mechanics that work at a dealership have to undergo the factory training, and take the factory tests. It's obvious the "mechanic?" has never done either (else he'd know vwhere vto find the distributor cap.) That in itself is a franchise problem for them.

If the district Service Rep doesn't get involved, you can go to his boss! Then it'll really hit the fan! He's the guy the dealer/owner bows down to and says "Yes Sir!"

I've heard there's a dealer in Arizona that is really dishonest - this must be the one. They give all Jeep dealers a bad name. Not all are incompetent, some are really great.
07-16-2010 03:47 PM
Beasticon
Quote:
Originally Posted by rrich View Post
Did he TELL you, and SHOW you, WHY it needed it, and HOW they determined that?

Or is it just story time trying to back up the total incompetence?

I wouldn't believe ANYTHING THEY SAY!

Ask an independent shop to look at it.

They didn't do anything - basically they jump started my Rubicon and that was it - the general manager of the dealership explained what the issue was but he couldn't explain why no one there sat down and explained it to me or what the plan would be. Unbelievable. Worst dealership ever.
07-16-2010 02:36 PM
rrich Did he TELL you, and SHOW you, WHY it needed it, and HOW they determined that?

Or is it just story time trying to back up the total incompetence?

I wouldn't believe ANYTHING THEY SAY!

Ask an independent shop to look at it.
07-16-2010 02:27 PM
Beasticon UPDATE: So apparently the oil pump drive does need to be replaced ... but when I picked my Rubicon up at the dealership yesterday, the f__king guy just handed me the keys after jump starting it up and didn't say a word about the oil pump drive.

Earlier this morning I called the dealership and asked to speak to the manager of the entire dealership. He got the service manager into the office and told me that the oil pump drive still needed to be repaired. I asked: "Why, then, did no one say anything to me while I was there? Why did no one sit down with me and explain the issue, what needed to be repaired, whether I could drive my Rubicon, how long it would take, whether a loaner would be provided, etc.?"

I gotta give the guy credit, he said sometimes people make mistakes. At least he's trying to make it right - but I'm still pissed.
07-16-2010 10:15 AM
Beasticon
Quote:
Originally Posted by Kauka View Post
I am sorry you had to go thru all that BS, the real sad thing is that this isn't the first time I've read of a jeep owner having this kind of hassle with a dealership or ever two dealerships. It just streghtens belief in the decision that I made awhile ago...If I ever have a problem I'm taking to the local jeep club I know they have people that know what they are talking about and know how to fix jeeps.

The Rubicon is still under warranty so naturally I prefer to take it to the dealership. I can't wait to get one the phone with the general manager of the dealership today
07-16-2010 06:59 AM
Kauka I am sorry you had to go thru all that BS, the real sad thing is that this isn't the first time I've read of a jeep owner having this kind of hassle with a dealership or ever two dealerships. It just streghtens belief in the decision that I made awhile ago...If I ever have a problem I'm taking to the local jeep club I know they have people that know what they are talking about and know how to fix jeeps.
07-16-2010 12:42 AM
Beasticon
Quote:
Originally Posted by rrich View Post
Wow - they really have been giving you the runaround.

Your original complaint was a squeal, they diagnosed it as an alternator.
Then they changed their mind - it was the non-existent distributor cap. But they changed the belt! (Was it because they couldn't find the distributor?) It still had the noise.

About that time I'd be calling the District Service Rep with a complaint. And would NEVER let them touch it again!

If they had bothered to look, they would have seen the drive gear was not the problem - when they go bad the shaft gets loose and often there's metallic dust in there - at least those I've seen.

I'd bet all along it was a bad battery - a shorted cell - the alternator was running full blast trying to keep it charged. That's why the alternator diagnosis and the belt - it was slipping from the constant extra load - and that was the noise.

If the noise persists, try using a hunk of heater hose like a stethoscope - the idler pulley is a weak link - and they squeal when the bearing goes bad. You can track it down with the hose by holding it up to your ear and probing around.

Almost anybody can replace the idler pulley, and they are not expensive.

I'd still raise Hell with the Service Rep, and his boss, and his boss too!

I'm calling the general manager of the dealership tomorrow. This is totally

I'm also going to call Chrysler. This is such bullsh_t!!!!
07-15-2010 11:03 PM
rrich Wow - they really have been giving you the runaround.

Your original complaint was a squeal, they diagnosed it as an alternator.
Then they changed their mind - it was the non-existent distributor cap. But they changed the belt! (Was it because they couldn't find the distributor?) It still had the noise.

About that time I'd be calling the District Service Rep with a complaint. And would NEVER let them touch it again!

If they had bothered to look, they would have seen the drive gear was not the problem - when they go bad the shaft gets loose and often there's metallic dust in there - at least those I've seen.

I'd bet all along it was a bad battery - a shorted cell - the alternator was running full blast trying to keep it charged. That's why the alternator diagnosis and the belt - it was slipping from the constant extra load - and that was the noise.

If the noise persists, try using a hunk of heater hose like a stethoscope - the idler pulley is a weak link - and they squeal when the bearing goes bad. You can track it down with the hose by holding it up to your ear and probing around.

Almost anybody can replace the idler pulley, and they are not expensive.

I'd still raise Hell with the Service Rep, and his boss, and his boss too!
07-15-2010 10:14 PM
Beasticon
Quote:
Originally Posted by DevilDogDoc View Post
So it's not the pump drive? If you read that other thread I linked to it tells you what to do to check for this problem, I would look at it real closely.
I'm going to check out the thread and I appreciate the responses. There are no words to describe my absolute horror in how poor and incompetent the mechanics at this dealership are. This is what I think of them:
07-15-2010 08:41 PM
DevilDogDoc There is amothervthread on this on jeepsunlimited.com with a link to jeep.com that will let you enter your vin to see if you are affected by this issue. A chingadera or hoo-ya is a term used by Marines to describe something. Ex. Get me that wrench this chingadera is loose again!
07-15-2010 08:10 PM
jeepjones Take it home, get the parts from Autozone, grab a manual & a friend & beer, tear it down and fix it. And never ever go back to the Stealership.
07-15-2010 08:02 PM
jeepjones I know this is of topic but WTF is a "Chingadera"?????????
07-15-2010 07:54 PM
DevilDogDoc So it's not the pump drive? If you read that other thread I linked to it tells you what to do to check for this problem, I would look at it real closely.
07-15-2010 07:26 PM
Beasticon So check this out: I had the car towed to the dealership today and one of the service guys calls me back and now, according to the dealership, it's a f__king dead battery. Really? I mean.... really? A dead battery? That's it - ?

I've been to the dealership three times with my Rubicon and now it's been towed there another time, so that's FOUR times they've looked at it and they still haven't diagnosed the problem correctly.... a dead battery. Oh, and they told me the replacement battery was $160!!! Really guys? Are you kidding me? I'm taking it to Sears and getting a Die Hard.

Still, I find it baffling that it could be the battery because when I attempted to start it yesterday the a/c was blowing cold and the power to the vehicle was on. Unbelievable...
07-15-2010 07:06 PM
DevilDogDoc Right huh?
07-15-2010 06:47 PM
rrich Sorry, I missed that. The same people that think there's a distributor cap?
07-15-2010 06:07 PM
DevilDogDoc Well the OP stated above in post #17 that that was the dealer was ordering soooo...,
07-15-2010 04:31 PM
rrich """""Thats not the part that failed its the oil pump drive gear that turns the CPS """""

Without taking it apart and actually looking at what failed there's no way to know if it's the drive gear or the sensor itself misaligned/slipped/loose. The OP never said anyone looked.

Unless of course you are Clairvoyant.

He said it won't start now - if it was the drive gear it's totally destroyed itself. If it was just the sensor that got ruined, then it would be easier to locate one.

In any case, calling around to other dealerships might find what's needed - AFTER it's decided what!
07-15-2010 02:14 PM
DevilDogDoc Thats not the part that failed its the oil pump drive gear that turns the CPS
07-15-2010 02:06 PM
rrich Your local dealership may not have one, and the National warehouses my not, but you try calling around to other dealerships. Someone may still have one in stock. If you find one, your dealership can have it shipped to them on the warehouse truck in about 2 days. They have to initiate the order, but you can find it and tell them where it is.
Sounds like they aren't very competent.

BTW - That assembly is called the Camshaft Position Sensor.

Did you try NAPA or CarQuest? You'd have to pay for it, but it's not expensive, worth it if you need the Jeep.

If you get it from Autozone it'll be made in China and won't last long - junk!
07-15-2010 01:56 PM
Beasticon
Quote:
Originally Posted by DevilDogDoc View Post
I dont think its a recall per se but its a known problem so maybe a TSB with a good will fix? Read the above thread its big and has everything you could want to know about this.

I appreciate all your guys' comments and help in this thread. I'll speak to the service manager about the cam issue too and make sure they check on it. Earlier today I went straight to the service manager because the service guy I was dealing with told me it was the distributor cap - and he said that's what the mechanics told him. Unbelievable that these purported experts can't get this right and relay the correct information to me.
07-15-2010 01:13 PM
DevilDogDoc I dont think its a recall per se but its a known problem so maybe a TSB with a good will fix? Read the above thread its big and has everything you could want to know about this.
07-15-2010 01:11 PM
DevilDogDoc Read this
Chrysler is paying to install a new cam (2006 owners should read this) - JeepForum.com
07-15-2010 01:09 PM
Kate
Quote:
Originally Posted by DevilDogDoc View Post
I have spoken too soon it seems what I am talking about is the oil pump drive gear issue that's what's under that cover, but that will start off with a miss that gets worse and eventually kills your cam. Unrelated issue but some people reported a screech coming from there before it went totally bad. I would have them check that as it does apply to your year and it seems there is a recall for it.
I haven't heard anything about a recall on this.
Have you got a link maybe?

I looked on jeep.com and did a little searching, found info on the transmission linkage and something else, but nothing on this particular item.
07-15-2010 01:07 PM
Kate Umm...
2006, 3 yrs 36k mile warranty.

IF you have an extended warranty, check to see if it covers rentals. Also call your insurance company and see if THEY will cover a rental while you're down.
Before you say "yes to the dress" you better find out for sure who is paying for it and HOPE they are diagnosing it correctly instead of just throwing parts at it and hoping they get it right.
07-15-2010 12:53 PM
Beasticon
Quote:
Originally Posted by DevilDogDoc View Post
Your getting this fixed under warranty I hope? Make sure they change the camshaft too as both gears wear out so just the oil pump drive won't cut it the bad cam gear will wear out the new one too.

Certified pre-owned so it should be covered under the warranty. Still, I'm pissed that a) it's going to take almost a month to get the part; and b) that I'm not going to be able to take my Jeep out for a month
07-15-2010 12:45 PM
DevilDogDoc Your getting this fixed under warranty I hope? Make sure they change the camshaft too as both gears wear out so just the oil pump drive won't cut it the bad cam gear will wear out the new one too.
07-15-2010 12:40 PM
Beasticon
Quote:
Originally Posted by DevilDogDoc View Post
Ahhh I hate being right sometimes... That really sucks!


Hey, I didn't doubt you - I just know zero point zero about mechanical stuff.... I can drive the Rubicon, I just can't fix it or diagnose the problem
07-15-2010 12:36 PM
DevilDogDoc Ahhh I hate being right sometimes... That really sucks!
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