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Topic Review (Newest First)
09-09-2011 01:36 PM
jk'n
Quote:
Originally Posted by ericlee View Post
Thank you and the way you describe your Jeep is the same way the one I test drove felt last Saturday.

I won't take this back if I still I have the same issues. I will go to the general manager of the dealership and contact Chrysler and fight for a new Jeep. The lemon law states that if there's a mechanical problem that can't be fixed in 4 or more times, the vehicle can be switched.
Quote:
Originally Posted by ericlee View Post
I'm sorry, this is new to me but can you please explain what you mean by a factory second? I would imagine I would get a new vehicle out of this. Being that I bought a brand new vehicle and have taken it into the shop so many times and not having the feeling of a new vehicle I should be fully reimbursed. I put more than half down on it.
When I replied, I think I was referring to this post. When you said that you were beginning to think that you wanted out of your jeep. The official definition of a factory second is a product that doesn't measure up to the usual standards of what is considered a quality product. As an example, my first jeep was a factory second because of its leaking top that eventually was purchased back by Chrysler. They purchased it back because they couldn't make it right after several attempts. Does this clear it up?
09-09-2011 08:28 AM
cu in oz Well, 1st Congrats on your New '12. I am very glad you were dilagent annd kept the pressue on.

To date (5 weeks) my dealer has been great to work with both times I have gone in (1 for early oil change 2 yesterday for leak fix). Besides they have HD TV in the waiting area, comfy chairs, free soda and coffee and a great looking blonde in the office. Kinda nice waiting reading a good book......then again I'm older...LOL LOL
09-09-2011 06:58 AM
demarpaint
Quote:
Originally Posted by ericlee View Post
I got it resolved. All I had to do was mention attorney and everything went my way.

Loving the 2012. I can feel the improvement of horsepower. Also, this one is forest green.

I also went to cartalk.com with questions of why my old Jeep was making noises over bumps and the loose feeling and they said it's from improper torque on the shocks. All Wranglers that were assembled in early Sept. 11, may experience the same problems I have had.
Glad it worked out your way! Odd they didn't pick up on the shocks, tightening them up should have taken no time at all.
09-09-2011 06:36 AM
Bhamjeep2011 Congrats! I am glad they worked it out. Sounds like it was an ordeal, but I'll bet it is all worth it now. I just got my 2012 two days ago and have totally forgotten the trouble I went through with my 2011. The extra "pep" is nice. Enjoy!!
09-09-2011 12:06 AM
ericlee I got it resolved. All I had to do was mention attorney and everything went my way.

Loving the 2012. I can feel the improvement of horsepower. Also, this one is forest green.

I also went to cartalk.com with questions of why my old Jeep was making noises over bumps and the loose feeling and they said it's from improper torque on the shocks. All Wranglers that were assembled in early Sept. 11, may experience the same problems I have had.
09-08-2011 04:47 AM
demarpaint
Quote:
Originally Posted by ericlee View Post
So right now, I am looking at a 2012, brand new and the payoff balance will be the same. The only thing is that I will have to pay $100 more per month. I'm not sure about this. I bought a brand new Jeep and it hasn't been acting like one and I think I should pay the same amount that I am now. They sold me a faulty Jeep.
If I'm understanding this correctly it sounds to me like your dealer is selling you ice in the winter. Assuming you have a 60 month loan you'd be paying $6,000 more for the 2012. Looks like he's giving you the same price as anyone coming in with a 2011 trade. He's giving you nothing, it might be lemon law time. An MSRP to MSRP swap is what he should be giving you and you'd probably walk out paying less than a $1000 more!
09-07-2011 05:35 AM
Bhamjeep2011 So right now, I am looking at a 2012, brand new and the payoff balance will be the same. The only thing is that I will have to pay $100 more per month. I'm not sure about this. I bought a brand new Jeep and it hasn't been acting like one and I think I should pay the same amount that I am now. They sold me a faulty Jeep.[/QUOTE]

I recently bought a 2011 that ultimately needed a new engine. Chrysler offered a MSRP to MSRP swap. I picked a similarly equipped 2012 that was already on order, and will pay the $600 difference between the two, cash, when I pick it up (which will hopefully be today). They will do a collateral swap on my financing, so all of the terms will be the same. I thought this was a more than fair deal. I would push for something similar if I were you. I can't tell from your post why you will be paying $100 more per month if the payoff balance will be the same - but I would not have been happy with that arrangement. Good luck to you, hopefully they will work it out - I know how frustrating it is to get a new Jeep and not be able to enjoy it!!
09-07-2011 01:17 AM
ericlee So I took it in the shop again last week and it stayed there for a whole week till they tried to figured out what was wrong with it.

Before I took it in, I drove around the area to find spots that will duplicate the rattle noise and I found some. I then took a mechanic with me and drove over those spots and he heard the noise. He then drove it and noticed the loose feel in the left front tire.

He replaced some parts, bushings and stuff and when I called after a week they said it still makes noises over bumps. I needed it for the weekend so they put it back together and I drove it off.

This time, the steering wheel was tilted to the right and it still had all of the same problems that I brought it in for.

I too it in the shop again yesterday to get it resolved and I spoke to the general manager and he told me that he is willing to just trade it in for a new one.

So right now, I am looking at a 2012, brand new and the payoff balance will be the same. The only thing is that I will have to pay $100 more per month. I'm not sure about this. I bought a brand new Jeep and it hasn't been acting like one and I think I should pay the same amount that I am now. They sold me a faulty Jeep.
08-06-2011 01:17 AM
ericlee
Quote:
Originally Posted by jk'n View Post
I hope this works out for you. You certainly have been diligent about getting it resolved. Don't settle for a factory second, get them to make it right. Best of luck.
I'm sorry, this is new to me but can you please explain what you mean by a factory second? I would imagine I would get a new vehicle out of this. Being that I bought a brand new vehicle and have taken it into the shop so many times and not having the feeling of a new vehicle I should be fully reimbursed. I put more than half down on it.
08-05-2011 01:39 PM
ericlee Now they have made it worse. Not only is that loose feel in the left front tire there, now the steering wheel is titled to the left.

I'm done with this. So tired of it. It's time to switch it out.
08-05-2011 09:54 AM
jk'n I hope this works out for you. You certainly have been diligent about getting it resolved. Don't settle for a factory second, get them to make it right. Best of luck.
08-04-2011 11:06 PM
ericlee I got a call from the shop earlier today and they said they replaced the tie rod on the left front and also tightened the steering damper. Let's hope this works, I pick it up tomorrow.
08-03-2011 09:17 AM
ericlee I only have had it in 4wd for 20 feet on dry pavement. Once I noticed the tire wobble I took it out.
08-03-2011 06:02 AM
demarpaint
Quote:
Originally Posted by ericlee View Post
For the most, when it's in 4wd and I do a tight turn on dry pavement, the left front tire wobbles like it wants to fall off. I'm not sure if that's normal.

It's in the shop right now and I probably won't get it back till Friday. When I took it in, the mechanic foreman looked at it and said that he found 2 things wrong with it as compared to "nothing wrong" the last time I took it in.
Part time 4WD should not be used on dry pavement, it can bind and is not good. That could be a part of your problem. The other issue should be checked out.
08-03-2011 12:59 AM
ericlee Oh, and let me tell you some of my comedy dilemma.

I have wheel locks on my wheels. I took mine in the shop yesterday. I get a call and they're telling me that they need the key for the wheel locks. I tell them where it is and they say that it's not there.

I'm thinking for a minute. I remember the last place that had used the key was a gas station that I had my tires rotated which is 2 miles away from me.

I call the gas station about it and they said they have my key and they have been holding it for me.

So, being that I have no vehicle to drive and pick up the key, I have to ride my bike for 2 miles to get the key. After that, I have to take the subway and ride it for an hour, walk 10 blocks to the service center, give them the key and walk 10 blocks again to get to the subway and ride the train to work.
08-03-2011 12:46 AM
ericlee
Quote:
Originally Posted by tiger3 View Post
ericlee, This will not help you with your situation but.... I have a 2011 2dr Sport (only had it 5 days) and mine is solid as a rock. No noises whatsoever even on bumpy roads. I could not believe how quiet it was. I am sure this changes over time with off road use, but not right off the lot. Sorry to hear you are having issues with yours and I hope you get it fixed.

Keep taking it back, and make them fix it. Best of luck to you!
Thank you and the way you describe your Jeep is the same way the one I test drove felt last Saturday.

I won't take this back if I still I have the same issues. I will go to the general manager of the dealership and contact Chrysler and fight for a new Jeep. The lemon law states that if there's a mechanical problem that can't be fixed in 4 or more times, the vehicle can be switched.
08-03-2011 12:37 AM
ericlee
Quote:
Originally Posted by ESP123 View Post
I have a 2010 2 door and I had/have the same issue. I originally felt and heard a bump or as some have described it a "knock" when turning the steering wheel back from left to center. I took it in and had the intermediate steering shaft replaced and the "knock or bump noise" went away.

However, I do still feel like something is loose under the front left tire or around in that area. The best way I can describe mine is that when driving, there is a little movement in the steering wheel or slight bumping that happens when the jeep drives over little bumps in the road. It feels like something is loose up there or has come lose. I'll be watching this thread, please update us as to what you ultimately find out and if you do get it fixed or diagnosed properly.
that sounds to seem to be the same issues. If I drive and jiggle the steering wheel left and right, I can feel some kind of play and looseness. A kind of clicking feel and I didn't feel it when driving the other Jeep. When I do turns, especially onto an exit ramp, I can feel the left front tire wobbling.

For the most, when it's in 4wd and I do a tight turn on dry pavement, the left front tire wobbles like it wants to fall off. I'm not sure if that's normal.

It's in the shop right now and I probably won't get it back till Friday. When I took it in, the mechanic foreman looked at it and said that he found 2 things wrong with it as compared to "nothing wrong" the last time I took it in.
08-03-2011 12:11 AM
tiger3 ericlee, This will not help you with your situation but.... I have a 2011 2dr Sport (only had it 5 days) and mine is solid as a rock. No noises whatsoever even on bumpy roads. I could not believe how quiet it was. I am sure this changes over time with off road use, but not right off the lot. Sorry to hear you are having issues with yours and I hope you get it fixed.

Keep taking it back, and make them fix it. Best of luck to you!
08-02-2011 10:06 AM
ESP Let us know what happens and update us here about what they find and or fix. If you do have to get another jeep too.
08-02-2011 02:28 AM
ericlee No, my problem isn't fixed yet. As mentioned, I drove a new Jeep and there wasn't anything going on with it as I'm getting with mine. Being that, I'm not convinced that this is normal. I remember mine feeling loose in the left front and rattling as soon as I drove it off the lot.

Also, when I put mine in 4wd and make turns, my left front tire wobbles like crazy. I'm not sure if this is normal behavior.

Anyway, the general manager said he called Chrysler today and they said to have the foreman mechanic look at it and fix it. If it still does the same thing it's time to get it switched out.
08-01-2011 07:31 PM
ESP
Quote:
Originally Posted by jeepnpr View Post
Congrats on the new ride and glad to hear the problem was fixed for you.
His problem has not been fixed yet.
08-01-2011 05:45 PM
jeepnpr Congrats on the new ride and glad to hear the problem was fixed for you.
Also a VW guy here but I am into the vintage bugs.
Currently redoing a 1957 Ragtop Oval window beetle.
This is my 3rd Jeep - '82 CJ-7 owned for 20yrs, an '09 "X" traded for my current '11 Rubi and 5th VW which have included 63, 64, 66 bugs, 69 Fastback Type 3 and my current 57.
08-01-2011 02:01 PM
ESP I have a 2010 2 door and I had/have the same issue. I originally felt and heard a bump or as some have described it a "knock" when turning the steering wheel back from left to center. I took it in and had the intermediate steering shaft replaced and the "knock or bump noise" went away.

However, I do still feel like something is loose under the front left tire or around in that area. The best way I can describe mine is that when driving, there is a little movement in the steering wheel or slight bumping that happens when the jeep drives over little bumps in the road. It feels like something is loose up there or has come lose. I'll be watching this thread, please update us as to what you ultimately find out and if you do get it fixed or diagnosed properly.
08-01-2011 01:22 PM
zaitcev I have a 2010 Rubicon 2-door, and it definitely makes no funny sound. You can tell from the steering zero feel that it's a recirc ball design, but even then the play is way less than it was in old worm screw systems. The suspension has no undue play anywhere, including most importantly the track rod. I think if it feels wrong, it is wrong. In the days of old, Chrysler dealers were just as bad as now, and friends of mine had to go Chrysler's district management to get anything resolved.
07-30-2011 05:13 PM
ericlee I've been so busy lately but I finally had time today to go and test a different jeep to compare and see if it's making any noise or looseness in the front tire.

None of that was going on. It felt tight and noise free.

I had the general manager of the dealership drive mine and he noticed something was wrong.

I have taken this thing into the shop 4 times to have it looked at. First time they said I had defective bushings so they replaced them. 2nd time, they said nothing was wrong with it. 3rd time they replaced a nut and a bolt in the control arm, still not fixed. 4th time, they said nothing was wrong.

I got tired of the run around and went to the general manager. Now that he knows something is wrong with it, he's contacting Chrysler on Monday. There's a possibility that I may be getting a new Jeep out of this.
06-26-2011 05:53 PM
jk'n
Quote:
Originally Posted by michaelrom View Post
I have a new 11 rubicon as well and I feel the loose vibration noise from the rear drivers side. It seems like a loose bushing or something and it wasn't there when I first got it and I only have 550 miles so far. I'll have to bring it back to get checked as well
As a test, try putting some electrical tape on the loop that the driver's door latches onto. It is easy to do and can be removed after the test. If the noise goes away, you have located the source of the noise.
06-26-2011 03:34 PM
michaelrom I have a new 11 rubicon as well and I feel the loose vibration noise from the rear drivers side. It seems like a loose bushing or something and it wasn't there when I first got it and I only have 550 miles so far. I'll have to bring it back to get checked as well
06-25-2011 11:18 PM
jk'n Well, test driving a new one will help to define it better. Good luck tomorrow. Hope it works out.

Just to let you know, my rattle did sound like it was down low. I initially thought it was something loose in the seat-belt tensioner or something. Then I started reading all the posts about the door latch. What ever it is, I hope you get it resolved.
06-25-2011 11:13 PM
ericlee
Quote:
Originally Posted by jk'n View Post
They haven't been replacing them. Just adjusting them and/or putting some sort of lube on them.
To be honest, the noise sounds to be coming from the bottom of the Jeep. Like something in the suspension and as I've mentioned before, there is kind of a loose feel in the left front tire. I've ridden in the passenger side and it feels tighter.

Maybe I'm just looking too far into this. I'm still going to have a test run in a new jeep tomorrow.
06-25-2011 10:55 PM
jk'n
Quote:
Originally Posted by ericlee View Post
You know, they even mentioned that they were going to do the recall for the door latches but on the labor report it didn't show that they replaced them.

So, it does kind of make sense in a way but if that was the case, I wonder why they pinpointed the left front control arm as being the source of the noise.
They haven't been replacing them. Just adjusting them and/or putting some sort of lube on them.
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