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Duck fan 02-18-2012 11:23 AM

Order tracking help
I placed my order for a black 4 door rubi on 2/6. My dealer called and gave me my vin# around 2/14. When I enter my info on VOTS it tells me there is no info available. Is this normal for that time frame.

realter 02-18-2012 02:48 PM

Our jeeps will come down the assembly line holding hands!!!!!!!!!

craymond 02-18-2012 03:21 PM

I ordered on Sunday (2/12), rec'd the VON on Monday, VIN on Wednesday and was able to see the order in VOTS Thursday (2/16). I've read elsewhere that VOTS is not very accurate and calling directly will give you a more accurate status.

realter 02-18-2012 05:30 PM

What is the difference between VIN and VON? Thanks,I have a vin # assigned, got the email Friday, but the dealer had it the day before.

Duck fan 02-18-2012 06:47 PM

Thanks craymond, who would I call directly? My dealer or who?

12blackruby 02-18-2012 07:01 PM

Mine too! Got the conformation email on the 6th and the tracking number mail on the 17th. Entered the info and it says its n production. Anybody know what the average time it takes from this point on?

MotorCityBear 02-18-2012 07:20 PM

VIN=Vehicle Identification Number

VON=Vehicle Order Number

craymond 02-18-2012 07:38 PM

Duck Fan - I've read in other threads that calling 1-877-IAMJEEP is more accurate than VOTS. I have not called yet. Let me know if they help you out.

Realter, VON gets assigned as soon as your dealer placed the order; VIN is the unique # for your Jeep... every car has a VIN.

Duck fan 02-18-2012 07:59 PM

Thanks again craymond, I will give it a try and see what happens.

realter 02-18-2012 09:50 PM

The VIN on our GM cars is a mile long and includes letters and numbers. The VIN in the Jeep is2 letters and 6 numbers. Anybody know the reasoning? Maybe Jeep just wants to keep it simple??

firehawk 02-18-2012 10:06 PM

:dance: hi , first u get a von vehicle order number, then the factory will issue
a vin number then you get the various points of the build , call your sales
manager at ur dealer once a week they can get a little further in the system, also give jeep customer service a call 1-800-iam-jeep , also give
your email, u will be looking at 45 to 60 days, but when it comes in it will
be well worth the wait!!:thumb::thumb:

firehawk 02-18-2012 10:13 PM

:dance:hi, made a typo on the 800 number it is; 1-877-iam jeep, got to work
on my typing!!:whistling::whistling:

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