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-   -   expect good service? (http://www.wranglerforum.com/f274/expect-good-service-141637.html)

tommyble 02-23-2012 02:19 AM

expect good service?
 
I am thinking of buying a 2012 sport from a dealer that's about 4 hours from home. I have a local dealer but the price is $1600 lower at the dealer 4 hours away. Should I expect good service at my local dealer even though i bought from another? Thanks, Tom

devicemanager 02-23-2012 02:20 AM

Unlikely. Have you asked your local dealer to price match, or work with you on pricing, in order to keep your business local?

strider_mt2k 02-23-2012 02:37 AM

In my experience the Service department is very different from the Sales department and almost bears being looked into as a completely separate thing.

You can have great sales people and crummy service people and vice versa.

1CrzyCelt 02-23-2012 03:27 AM

personally, I don't EXPECT anything.

tommyble 02-23-2012 03:54 AM

good replys
 
I do like the replys I got. I will try the price match and I do like the "expect nothing" reply. Thanks

PA ARCTIC 02-23-2012 06:08 AM

50/50 shot. your local dealer must honor the factory warranty. but most likley will give you the cold shoulder because you did not buy local. something to be said for trying to keep your business local. my dealer is 10 min. away. and so far as been great.

rs87277 02-23-2012 06:11 AM

Service and sales are completly seperate,,,,,,there are tons of dealers by my house but only about 2 of them would I EVER go to. The others are horrible.

Chewtoy 02-23-2012 06:23 AM

I use the local dealer for factory warranty work, or maybe installing a "Jeep" option. Otherwise, I use a local garage for service. You are not required to use the dealer to maintain the warranty. You can get your LOF at any garage, and keep the receipt to document you are having required service completed.

Chewtoy 02-23-2012 06:24 AM

Oh yeah,,,, Enjoy the new Jeep ,,,,, don't forget to :wavey:

Riccochet 02-23-2012 09:29 AM

Bought my Jeep out of state. Went to schedule an oil change at my local dealer and they were complete d-bags to me. But another dealer about 30 minutes away was very nice. In and out in 20 minutes, free wash.

Shop around for your service the same you do for your vehicle.

bflank 02-23-2012 10:08 AM

If the local dealer appears to be a good operation that you want to do business with, then I'd recommend that you talk to the sales manager and explain the offer you have from the other dealership. Tell him that you would rather buy from him but $1600 is pretty compelling. If he is not at all interested you will have learned a lot about the mentality of the dealership and what kind of service you can expect.

tropical36 02-23-2012 10:18 AM

Quote:

Originally Posted by tommyble (Post 2065053)
I am thinking of buying a 2012 sport from a dealer that's about 4 hours from home. I have a local dealer but the price is $1600 lower at the dealer 4 hours away. Should I expect good service at my local dealer even though i bought from another? Thanks, Tom

If you're not happy with the service from a Dealership, whether you bought from them or not, calling Chrysler should fix it pronto. They don't really care about the Dealer's hangups or why they didn't earn your business in the first place. They just want to continue to sell their product, by maintaining their reputation as best they can.
In fact, after making some waves, you'll probably get VIP service. :thumb:

starcreek 02-23-2012 10:20 AM

I think it completely depends on the dealer. I take my Acura to a dealer I did not buy it from for service, and they are great. They are making money, so don't know why they wouldn't be happy.

ShoreWrangler 02-23-2012 10:24 AM

Quote:

Originally Posted by strider_mt2k (Post 2065067)
In my experience the Service department is very different from the Sales department and almost bears being looked into as a completely separate thing.

You can have great sales people and crummy service people and vice versa.

Agree, I don't think the service dept gives one crap about where you bought it honestly

tropical36 02-23-2012 10:43 AM

Quote:

Originally Posted by ShoreWrangler (Post 2065923)
Agree, I don't think the service dept gives one crap about where you bought it honestly

I think you're right, but now back in the old days, they were known to actually tell a customer to take it back to where it was purchased. That's when you had a dealer for every make of car on every corner of every small town USA, unlike the huge conglomerates of today. They also had problems with making money on warranty work and would shy away from it whenever they could. I know of one guy who would chalk mark a tire to the pavement when leaving his car, just to see if it was ever moved and yes, he did catch them.

JKatfish 02-23-2012 10:52 AM

I dont think Service cares where you bought it either. They still get paid by Chrysler for any warranty work they do or dont do, and its usually just a bunch of extra hours they can bill. As long as they do a good job on your vehicle, are courteous and fair pricing. Most of the newer uograded showrooms with lounges seem to be more customer orientated. But yeah, Going for service is like going to the dentist!

strider_mt2k 02-23-2012 11:28 AM

Just to fill in some additional info...

The dealership that I first approached had no 2012 Rubicons for me to look at, so I went to Dealership #2, who got the sale.
Dealership #1's service dept. is highly rated by a local Jeep club, so I still go there for service.


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