Jeep Wrangler Forum

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-   -   I Hate Dealer Service!! (http://www.wranglerforum.com/f274/i-hate-dealer-service-201928.html)

dcole 11-27-2012 08:11 AM

I Hate Dealer Service!!
 
So, I picked up a nice 2010 Wrangler sport two weeks ago. The dealer sold it to me without the tire pressure sensors, so my dash light was always on. I took it in. They didn't have the parts, so I had to take it in again. They replaced the standard valve stems with the new sensor ones. My dash light went out, yeah!
Driving to work three days later, I find that my front end vibrates at 60mph. They didn't bother to re-balance the tires after changing the valve stems, now I have to take it in again. So, one simple job, three trips to the dealers. There really is no good excuse for this, when you do a job you do it right. I have a local garage with some good old boys that would have known better than to change a component on a tire and not check the balance. Oh, the jeep also had a loose rear stabilizer link that needed to be tightened up. A simple shake of the rear end would have told you something was loose. What do they do when they run their "85 point" inspection? Anyone with common sense and some backyard mechanic experience would have caught that. I am not impressed.

Scott in Houston 11-27-2012 08:14 AM

This is what bothers me most about domestic cars, trucks, and vehicles.
The vehicles themselves have caught up to their foreign counterparts in most regards, but the service is still 15 years behind.

tropical36 11-27-2012 08:58 AM

[QUOTEWhat do they do when they run their "85 point" inspection? ][/QUOTE]
Simple answer: They don't run an 85 point inspection. That's your job, so you can keep coming back in and possibly spend some more money. You might even trade again if you're disgusted enough with what you have.

kik 11-27-2012 08:59 AM

All good questions for them to answer. Be a pia about it until they get it right.

CF1973 11-27-2012 09:01 AM

I completely agree, generally speaking. The Honda dealer service department I used has always gone out of their way to treat me like a truly important customer and take care of anything that needed doing.

My local Jeep dealer, where I purchased my Jeep, treats me like I am a PITA when I walk in the door for an oil change. <- Never again.

A non-local Jeep dealer however, treated me well. They had issues with their work but did their best to resolve them and treated me with respect. This dealer will get all my future business.

DFW6ER 11-27-2012 09:06 AM

Wow....I didn't know a dealer was allowed to sell a vehicle with a warning light illuminated. And, don't take this the wrong way.....but why would you take something home that had the TPMS light on?

KittyPrawn 11-27-2012 09:10 AM

Quote:

Originally Posted by DFW6ER (Post 3038207)
Wow....I didn't know a dealer was allowed to sell a vehicle with a warning light illuminated. And, don't take this the wrong way.....but why would you take something home that had the TPMS light on?

I kind of agree with this. I wouldn't have driven that Jeep home.

Also, I wouldn't purchase from a dealership that didn't treat me like gold when I walked in the door. It's actually a big reason why I changed my mind from the original dealer I wanted to work with. I'm not sure it is fair to blame the dealer if the consumer is the one letting them get away with nonsense.

daggo66 11-27-2012 09:11 AM

You say that the dealer sold it to you with the tpms light on making it sound like you were forced to take it. The truth is that you BOUGHT the vehicle with the light on.

dcole 11-27-2012 09:26 AM

Nope. The dealer told me that the light would go off after I drove about 50 kms (34 miles) since they just put air in the tires. The light did not go off after that time so I returned with the vehicle only to find that the sensors were not in the tires to begin with. All of which was beyond my control at the time. I would not have taken it home if they had no explanation for the dash light, that would have been very stupid on my part.

KittyPrawn 11-27-2012 09:28 AM

Quote:

Originally Posted by dcole (Post 3038259)
Nope. The dealer told me that the light would go off after I drove about 50 kms (34 miles) since they just put air in the tires. The light did not go off after that time so I returned with the vehicle only to find that the sensors were not in the tires to begin with. All of which was beyond my control at the time. I would not have taken it home if they had no explanation for the dash light

That explanation doesn't even make sense. Why would it take 30 miles for the TPMS to recognize things were correct?

dcole 11-27-2012 09:42 AM

Sorry you don't like the explanation, but it is in the 2010 Wrangler manual. I don't know why it says it takes that long. Once I had the new sensors installed the light went out shortly after I started driving home. Anyway, the Jeep is fixed now, just have to get the tires re-balanced. Still no charge to me.

daggo66 11-27-2012 09:44 AM

Quote:

Originally Posted by KittyPrawn

That explanation doesn't even make sense. Why would it take 30 miles for the TPMS to recognize things were correct?

It makes perfect sense since it can take that long for them to reset.

daggo66 11-27-2012 09:46 AM

Quote:

Originally Posted by dcole
Sorry you don't like the explanation, but it is in the 2010 Wrangler manual. I don't know why it says it takes that long. Once I had the new sensors installed the light went out shortly after I started driving home. Anyway, the Jeep is fixed now, just have to get the tires re-balanced. Still no charge to me.

However the dealer has cost you time because he is either ignorant or lied to you. You should ask for some free oil changes as a sign of goodwill.

KittyPrawn 11-27-2012 10:09 AM

Quote:

Originally Posted by daggo66 (Post 3038334)
It makes perfect sense since it can take that long for them to reset.

Then I stand corrected.. though, it still doesn't make sense to me. Seems like poor engineering, but I'm not an engineer and don't know the limitations!

Qdogfox 11-27-2012 10:12 AM

Sounds like you need a different dealer. Mine sold me a new 2012 with 2013 Rubicon wheels and sensors. When I asked they had me bring it in and changed them all out no questions asked. Great experience so far.

rics1997 11-27-2012 12:03 PM

Find another dealer for service.

There is 3 Jeep dealership fairly close to where I live. One will rip you off and nothing more then high pressure sales and poor service. They will even lie about what you need.

One is ok but not nothing to brag about

While one is one of the best dealerships that I have ever worked with with excellant customer service.

It's sad that Chrysler allows such wide range of customer service. But if you look around, you can find one.

kik 11-27-2012 12:46 PM

Quote:

Originally Posted by KittyPrawn (Post 3038410)
Then I stand corrected.. though, it still doesn't make sense to me. Seems like poor engineering, but I'm not an engineer and don't know the limitations!

Unfortunately it's true, even though the manual indicates "up to 20 min." going at least 15mph. :D

109 Rider 11-27-2012 12:59 PM

Quote:

Originally Posted by Scott in Houston (Post 3038012)
This is what bothers me most about domestic cars, trucks, and vehicles.
The vehicles themselves have caught up to their foreign counterparts in most regards, but the service is still 15 years behind.

X2 !!!
I remember driving 40 + thousand American pickup truck and bringing it for service, so they could treat me as peace of dirt.
And at the time wife had 30 + thousand BMW, and they are throwing red carpet for her, each and every time she comes for any type of service (even for free oil change).

Scott in Houston 11-27-2012 01:03 PM

Audi does free washes for your car anytime Mon-Fri (no longer does weekends). You show up, get some coffee, use free wifi and 30 mins later, clean car.

KittyPrawn 11-27-2012 01:06 PM

Quote:

Originally Posted by 109 Rider (Post 3038957)
X2 !!!
I remember driving 40 + thousand American pickup truck and bringing it for service, so they could treat me as peace of dirt.
And at the time wife had 30 + thousand BMW, and they are throwing red carpet for her, each and every time she comes for any type of service (even for free oil change).

Honestly. I think that's a problem with the dealer you're using. I changed the dealer I planned to purchase my Jeep from simply because of how the first one treated me before I even had plans to purchase versus how the second one does.

My current salesman wished me a happy birthday. This was after the sale was done and he wasn't getting any more money out of me. Some places still know how to treat a customer, and it is worth your time and energy to deal with those places.

MikeyFTL 11-27-2012 01:18 PM

My dealer gave me a year of oil changes but I doubt I'll use them. I don't trust them to do anything except maybe a major mechanical repair. They'd probably forget to put the drain plug back on correctly. If you want something done right...

07 PSU 11-27-2012 01:21 PM

Quote:

Originally Posted by KittyPrawn (Post 3038988)
Honestly. I think that's a problem with the dealer you're using. I changed the dealer I planned to purchase my Jeep from simply because of how the first one treated me before I even had plans to purchase versus how the second one does.

My current salesman wished me a happy birthday. This was after the sale was done and he wasn't getting any more money out of me. Some places still know how to treat a customer, and it is worth your time and energy to deal with those places.

Where did you buy from? I've had some friendly correspondence with some folks at DARCARS in Rockville while researching the JK.

KittyPrawn 11-27-2012 02:44 PM

I purchased from Safford of Springfield. Younes Bekkali was my sales rep. I will say that I did know more about the vehicle than he did, but he didn't get annoyed when I told him something wasn't correct (such as charging me for heated seats with the leather seats). He sold me my Jeep, and the one my ex bought before me. They're also very order friendly, if they don't have one on the lot. I didn't have to push the issue, he was happy to suggest putting in an order to get the exact vehicle I wanted.

Duke79 11-27-2012 03:31 PM

When I installed my 35s and new rims I opted out of TPMS and the light didn't come on for a few days. I started to think the guys at the garage put them in and I got a great deal on some free TPMS. Not the case...:)

I hate the dealers. I bought mine from a certain dealer just because they had one I liked and messed up on the quote and gave me the Jeep at cost.

My friend is a Service Manager at the other dealer and couldn't touch the price.

I also asked the dealer on swapping out my gears...hahahah the SM there told me I had to swap axles and would cost me 4-6 grand....

I am a mechanic by trade and laughed at him. I told him I have the parts and just want you guys to install them, he got the head mechanic and he said they cannot do it....they need to swap the whole axle.....what a joke.

I told my friend (service manager) this story and he laughed and just shook his head.

This is a new dealer that used to sell Saab and Saturns, so they have no idea about Jeeps or trucks, just a bunch of oil changers.

If you sell the most modified 4x4 in history you need to support the lifestyle or loose business.

On the other hand my wife drives a '12 Mini Cooper Countryman and the Mini/BMW dealer is outstanding. They come pick up my car for service, wash it and deliver it back to the house. I had a windshield replaced by a glass company and they even picked it up had the windshield done, cleaned, washed the car and brought it back, and organized the insurance info.

They also support my mods, and look foward to seeing the car to see what I have done. They are even going to remove my ECU, send it to be performance tuned and reinstall it, and cover if somthing happens.

Get Chrysler to give that kind of service.....NEVER.

1quick1 11-27-2012 03:40 PM

I get the impression they have absolutely no interest on servicing your vehicle or really addressing your concerns. It's more find the absolute quickest answer you'll accept and leave. And this is from my experience at 5-6 different Jeep dealerships in 3 states.

Wingsnut72 11-27-2012 03:59 PM

Quote:

Originally Posted by KittyPrawn

That explanation doesn't even make sense. Why would it take 30 miles for the TPMS to recognize things were correct?

I have a 2012 dodge 1500. The tpms takes 10-15 minutes to notice that I put air in the tires. Though 30 miles? Sounds like they just wanted him out of there. Must have been lunch time!

What dealer was this? I'm looking at buying an unlimited rubi in a couple months. I've looked at local dealers in the BBB, and they all look pretty good. I've been asking them tons of stupid questions. Just so they know who I am!

mac56 11-27-2012 04:02 PM

My local Jeep dealer is a bunch of dirt clods... I will go anywhere but there.

jeepedjeep 11-27-2012 04:15 PM

My Local Jeep dealer acts like they know everything...."about wranglers" Well I tested them .....I cannot believe that they actually can sell people on there knowledge. The sales manager who I know has an account on here says he is an expert in aftermarket jk parts knows absolutely nothing. I bought the mopar 4" lift and was told that it includes everything I need to make my jkur off road worthy! So I was like control arms? and all? Him "yes everything" Me Cool. Can I get that in paper.....I never got it in paper and then guess what.....Lift is installed and no controllers lol.

But you see he shot himself in the foot because I asked him about 8 times and left emails and phone calls about what I thought it would all include....He left me a v-mail saying that I do get the control arms even know they are not part of the kit lol It was fun seeing them trying to think of multiple excuses as to why they can't do it. Even there parts "top mechanic" guy comes out and acts very calm and says we don't install control arms on lifts unless they are 6" or more.....I say the funny thing is you don't even sell a mopar 6". The room got quiet lol.

What would you guys do knowing you have a voicemail saying what I was all getting? just curious what you would all say?

danrb 11-27-2012 04:18 PM

Not good! I'm not looking forward to dealing with Jeep Dealers. My BMW experience is so above and beyond the call of duty. I took my Mini in for service about a month ago. The service rep came up to me and told me all the recalls and standard maintenance they had to do would take several hours, so they gave me a loaner mini. About an hour later the service rep called me and said my state inspection was due and did I want them to do it while they did the other stuff.

That is the kind of service you should be getting, especially since I'm paying the same for my Jeep. No wonder most people don't return for additional service.

Duke79 11-27-2012 05:40 PM

Quote:

That is the kind of service you should be getting, especially since I'm paying the same for my Jeep. No wonder most people don't return for additional service.
Amen brother.

I love my MINI and kind of wish BMW would buy Jeep....hehehe.

When I ordered my '12 CMS All4 they gave me a brand new '11 to drive for the 5 months it took to get built, the exact way I wanted it, supposed to be 3 months but whatever I was still driving a brand new MINI.


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