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-   -   Service department wants $200 to remove.... (http://www.wranglerforum.com/f274/service-department-wants-200-to-remove-211821.html)

Newbsauce 01-14-2013 10:59 AM

Service department wants $200 to remove....
 
...the soft top from my new Wrangler Unlimited. I carry tools and the soft top is in the way. Figured I'd get the service guys to do it, rather than have to remove the hardtop myself. This is my 1st Jeep. Just bought it on Saturday, and pick it up tomorrow.

Is $200 a fair price? How difficult is it to remove the soft top myself?

Thanks in advance for your help

Chris :wavey:

R4D4R 01-14-2013 11:05 AM

Super easy with two people. Eight torx screws, disco the wiring for the rear wiper and just lift it off. Shouldnt take more than 5 minutes

Blastek 01-14-2013 11:07 AM

30 minutes labor... and that's stretching it.

Rwilliamjacob 01-14-2013 11:09 AM

We do it for free here because that is customer service. Raise hell.

mathew85 01-14-2013 11:10 AM

Yeah, just get a friend to give a hand. I'd personally say though that it's easier with more people - at least the first time when you're still figuring it out. Once you know what you're dealing with, two people are enough for the job I guess.

One piece of advice I might think of giving is - unscrew the torx screws & dicsonnect the wiper hose & electricals (wiper hose might need a pair of pliers - doing it by hand might be hard). Then open the swing gate and raise the rear window. Then close the swing gate before you remove hard top. Or maybe that might not work with everyone - but for me, I left the swing gate open, and so we ended up bumping into the spare when trying to walk behind the jeep with the hardtop in our hands.

Newbsauce 01-14-2013 11:10 AM

Really? Wow. Sounds like the service department at the dealership is already trying to fleece me. Lame

Rwilliamjacob 01-14-2013 11:11 AM

Super easy to do, doesn't even take 30 mins. Two guys, and a drill gun with a torx bit. Done. We the sales guys do it all the time.

Newbsauce 01-14-2013 11:20 AM

Quote:

Originally Posted by Rwilliamjacob (Post 3226840)
Super easy to do, doesn't even take 30 mins. Two guys, and a drill gun with a torx bit. Done. We the sales guys do it all the time.

Once I was transferred to the service department, the guy I spoke to said it was "pretty difficult". What a joke.

Anybody here deal with DownsviewChrysler on Allen Rd? Getting pretty frustrated already....

Thruxo 01-14-2013 11:23 AM

$200 to remove the soft top!! unbelievable man, dont ever take it back there again. Rip off!!

if youre in austin, ill help you do it for free.

MistiC NiNja 01-14-2013 11:25 AM

Yeah, crazy easy. Do it yourself and find a different dealership to have your jeep serviced. That is nuts.

AgBullet 01-14-2013 11:26 AM

Just curious. How do you plan on getting the soft top home? I assume the hard top will have to go back on before you leave the dealer, so where will the soft top be if it's not inside the Jeep? Also agree with everyone else that it's maybe 30 minutes with two people to remove the hard top if you take your time.

Newbsauce 01-14-2013 11:31 AM

Quote:

Originally Posted by AgBullet (Post 3226867)
Just curious. How do you plan on getting the soft top home? I assume the hard top will have to go back on before you leave the dealer, so where will the soft top be if it's not inside the Jeep? Also agree with everyone else that it's maybe 30 minutes with two people to remove the hard top if you take your time.

Figured I could just fold down the back seat and put the soft top in the back? No good?

Argh

KllrDave 01-14-2013 11:41 AM

Quote:

Originally Posted by Newbsauce

Figured I could just fold down the back seat and put the soft top in the back? No good?

Argh

That's what I did w my JKU.

maleman876 01-14-2013 11:46 AM

Where are you? I'm sure someone nearby is willing to help.

Dew 01-14-2013 11:46 AM

Quote:

Originally Posted by Newbsauce (Post 3226774)
...the soft top from my new Wrangler Unlimited. I carry tools and the soft top is in the way. Figured I'd get the service guys to do it, rather than have to remove the hardtop myself. This is my 1st Jeep. Just bought it on Saturday, and pick it up tomorrow.

Is $200 a fair price? How difficult is it to remove the soft top myself?

Thanks in advance for your help

Chris :wavey:

I've installed and removed the factory softop by myself. I would not pay me even 50bux to do that job.

Newbsauce 01-14-2013 11:47 AM

Quote:

Originally Posted by maleman876 (Post 3226911)
Where are you? I'm sure someone nearby is willing to help.

Toronto

AgBullet 01-14-2013 11:54 AM

Quote:

Originally Posted by Newbsauce (Post 3226880)
Figured I could just fold down the back seat and put the soft top in the back? No good?

Argh

I'm guessing that would work. I just rigged up the hoist in my garage the morning after bringing it home and did the removal there. Just wanted to make sure you had a plan so that it didn't end up being a wasted effort. Still, $200 is a rip. Pay a buddy in beer or pizza to help you for a few minutes.

Newbsauce 01-14-2013 11:58 AM

Thanks so much for all the input everyone. This place rocks.

tvrbob 01-14-2013 12:04 PM

Tell them it should be included in dealer prep. I have no idea if it is (according to Jeep), but it definitely should be. It is their choice to ship it to the dealer that way. It should not cost you anything.

AgBullet 01-14-2013 12:08 PM

Quote:

Originally Posted by tvrbob (Post 3226968)
Tell them it should be included in dealer prep. I have no idea if it is (according to Jeep), but it definitely should be. It is their choice to ship it to the dealer that way. It should not cost you anything.

It's also worth noting that the owner's manual explicitly states that having both tops installed simultaneously is a no no. So they deliver it to you in a condition that the manfacturer states is not cool. For that reason alone they should be willing to remove it free of charge.

sparky 01-14-2013 12:18 PM

Do it yourself so you know how to put it back on. You are not going to ask the dealer to switch tops are you.

tvrbob 01-14-2013 12:21 PM

Quote:

Originally Posted by AgBullet (Post 3226983)
It's also worth noting that the owner's manual explicitly states that having both tops installed simultaneously is a no no. So they deliver it to you in a condition that the manfacturer states is not cool. For that reason alone they should be willing to remove it free of charge.

Exactly. I meant to mention that.

Newbsauce 01-14-2013 12:24 PM

The service guy I spoke with told me that "it was difficult" to remove, and would take a couple hours. That's when he quoted me the $200.

I just called the sales manager back and said "what is this....fleece the newbie day?". Gave him a scolding.

Got the name of the service guy I spoke with. Told the sales manager that I know the service guy lied to me, and we now have an issue.

The sales manager goes on to say that it has nothing to do with him.

Said he's gonna talk to the service manager.

I responded " I'm not sure if this has anything to do with you, but we'll find out."


Then hung up the phone.


Must. Calm. Down.

Newbsauce 01-14-2013 12:26 PM

Quote:

Originally Posted by sparky (Post 3227018)
Do it yourself so you know how to put it back on. You are not going to ask the dealer to switch tops are you.

Absolutely not. Just figured they would remove it as a courtesy. It's freezing here. Was hoping I wouldn't have to remove the hardtop until spring.

mannaggia 01-14-2013 12:36 PM

I just got a JKU in July with dual tops.

No way for $200 to simply take the soft top out. I got the hard top off easily with my wife and two sons helping, and taking the soft top out is a piece of cake.

Looking back, I would have paid $200 to take the soft top out and put it on because of all the trouble I went through - could not get it to latch in front. (Of course, then I would have no way to get the hard top home, so this is really a moot point.)

RevCo666 01-14-2013 12:40 PM

Quote:

Originally Posted by Newbsauce (Post 3226919)
Toronto

Why not head over to the Canada forum on here as someone local in TO might be able to lend a hand , if i wasn't 5hour north i would be happy to help out if its any consolation.

AgBullet 01-14-2013 12:45 PM

Quote:

Originally Posted by Newbsauce (Post 3227037)
The service guy I spoke with told me that "it was difficult" to remove, and would take a couple hours. That's when he quoted me the $200.

I just called the sales manager back and said "what is this....fleece the newbie day?". Gave him a scolding.

Got the name of the service guy I spoke with. Told the sales manager that I know the service guy lied to me, and we now have an issue.

The sales manager goes on to say that it has nothing to do with him.

Said he's gonna talk to the service manager.

I responded " I'm not sure if this has anything to do with you, but we'll find out."


Then hung up the phone.


Must. Calm. Down.

Just a thought, but did the service guy know that this is a new delivery (part of delivery prep)? He could have been quoting you the price of an existing owner just wanting them to swap tops because they do not have the means to do it themselves. Usually the service manager only waives the price if the sales manager coordinates things. Again, still think that $200 is a rip, and "difficult" is not the word I'd use to describe the job. More like "cumbersome."

Newbsauce 01-14-2013 12:55 PM

Quote:

Originally Posted by AgBullet (Post 3227107)
Just a thought, but did the service guy know that this is a new delivery (part of delivery prep)? He could have been quoting you the price of an existing owner just wanting them to swap tops because they do not have the means to do it themselves. Usually the service manager only waives the price if the sales manager coordinates things. Again, still think that $200 is a rip, and "difficult" is not the word I'd use to describe the job. More like "cumbersome."

The sales manager said that there was "nothing he could do".

Con Artist 01-14-2013 12:58 PM

Quote:

Originally Posted by Newbsauce (Post 3226774)
...the soft top from my new Wrangler Unlimited. I carry tools and the soft top is in the way. Figured I'd get the service guys to do it, rather than have to remove the hardtop myself. This is my 1st Jeep. Just bought it on Saturday, and pick it up tomorrow.

Is $200 a fair price? How difficult is it to remove the soft top myself?

Thanks in advance for your help

Chris :wavey:

Chris, you're gettin raped. When I bought my JKU, I had to have the hardtop removed to get the softtop out of the trunk (I got the Dual Top option). The dealer charged me between $20-$25 to remove the hardtop so they could remove the softtop, then reinstall the hardtop. This took them about 1/2 hour.

$200 is preposterous. That's nearly 2-2.5 hours of labor they're charging you for something that should take no more than 30 minutes with three other people.

OffRoadWarrior 01-14-2013 01:06 PM

Quote:

Originally Posted by Rwilliamjacob (Post 3226828)
We do it for free here because that is customer service. Raise hell.

Right on! Brand new vehicle. All my local dealers jump through hoops for business and keeping customers happy. Plus the chance for referrals. I'm sure if I asked for it mine would provide a no charge tutorial on how to handle the tops. After all this is no typical vehicle with not so obvious features for a 1st time owner.

Also, removing my soft top alone taking my time having not done it before took maybe 15 minutes including the time it took to schlep it into storage.


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