Jeep Wrangler Forum

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-   -   Dealerships can be such a joke...warranty inspection... (http://www.wranglerforum.com/f274/dealerships-can-be-such-a-joke-warranty-inspection-236320.html)

maximusAF 04-19-2013 01:14 PM

Dealerships can be such a joke...warranty inspection...
 
I purchased my JK Unlimited (brand new) in 2008 from Dealership A, obviously during the lifetime powertrain warranty promotion.

Fast forward 5 years later.......

It's time to bring it in for the 5 year warranty inspection. This is when they tell you all of these things you need to do in order to "pass inspection" so that your warranty continues.

I drop off my Jeep and return a couple of hours later. The gentleman in the service department proceeds to tell me that my Jeep does not have the liftetime powertrain warranty. Of course, this shocked me and I quickly corrected him. But, he stood firm. I'm now trying to get someone on the phone at Dealership A (where I bought it).

Anyone else heard of such debauchery? I've got documentation in my glovebox regarding the warranty. Wasn't that promotion widely known in 2008?? Am I an idiot or is this guy severely misinformed?

And yes, I'm the original owner.

ESP 04-19-2013 01:19 PM

Do you have something in writing saying you have a lifetime warranty?

maximusAF 04-19-2013 01:23 PM

Quote:

Originally Posted by ESP (Post 3656771)
Do you have something in writing saying you have a lifetime warranty?

I've got all of the paperwork that I had when I brought it home the first day. I'm almost 100% that I've got an entire booklet regarding the warranty. I just spoke to the dealership where I purchased it and she has asked me to contact Chrysler.

Wish me luck.....

legitposter 04-19-2013 03:21 PM

You sure it was a chrysler warranty they sold you? Most dealerships try to get customers to buy the scam 3rd party warranties first because those have larger kickbacks to the dealership.

maximusAF 04-19-2013 03:42 PM

Quote:

Originally Posted by legitposter (Post 3657210)
You sure it was a chrysler warranty they sold you? Most dealerships try to get customers to buy the scam 3rd party warranties first because those have larger kickbacks to the dealership.

I didn't buy anything. It was included at the time of purchase. It was a big promotion back in 2008, etc.

maximusAF 04-19-2013 03:44 PM

Just found this:

New Chrysler Lifetime Powertrain Limited Warranty - Cars, Minivans, SUVs, Crossovers - Warranties

SuperTJ 04-19-2013 03:46 PM

I have heard this on the 2007. I wasn't sure if it was on the 2008.

Senior Chief 04-19-2013 03:50 PM

Good luck. Every time I leave a stealership I need Xanax...

pat@fieldsauto.com 04-19-2013 05:40 PM

If you want to email the last 8 of your VIN and the current odometer I can email back what warranty coverage you have right out of Chryslers system.

jwilson2598 04-20-2013 12:18 AM

Quote:

Originally Posted by SuperTJ (Post 3657328)
I have heard this on the 2007. I wasn't sure if it was on the 2008.

08's definitely have the lifetime powertrain on them.

crawlin_archer 04-20-2013 07:37 AM

You have to prove that you maintained your vehicle & you have a certain amount of time to bring it in for the Lifetime Powertrain Inspection. If you don't bring it in within that time they can cancel your warranty. See this is where it pays to read all that fine print. Theres a reason all that fine print is in there. i have yet to fail a car on any PTI ( power train inspection ) I have performed yet. If they have any drivetrain l;eaks in need of repair they are usually covered under the warranty. You need to look at it from the manufacturer's side cause they can't just warranty something w/o any questions asked. You have to keep up with routine maintenance & keep a record of it. If you do that & cover your arse then you have ammo for the fight that they can't deny.

MTH 04-20-2013 07:37 AM

Go to the jeep owners website and download the warranty manual for your specific year. They're surprisingly short and simple.

Jeep has only offered lifetime powertrain warranties on a few years of wranglers. My 2010 for example only has a 5 year powertrain warranty.

The lifetime powertrain warranty is the only one of the manufacturer warranties that cannot be transferred. As an original owner, that's not an issue for you.

If the 2008 Chrysler warranty manual reflects a lifetime powertrain warranty, then you win.

MTH 04-20-2013 07:38 AM

Quote:

Originally Posted by pat@fieldsauto.com (Post 3657703)
If you want to email the last 8 of your VIN and the current odometer I can email back what warranty coverage you have right out of Chryslers system.

^^Ding ding. Problem solved right here. :thumb:

maximusAF 04-22-2013 08:14 AM

Quote:

Originally Posted by crawlin_archer (Post 3659787)
You have to prove that you maintained your vehicle & you have a certain amount of time to bring it in for the Lifetime Powertrain Inspection. If you don't bring it in within that time they can cancel your warranty. See this is where it pays to read all that fine print. Theres a reason all that fine print is in there. i have yet to fail a car on any PTI ( power train inspection ) I have performed yet. If they have any drivetrain l;eaks in need of repair they are usually covered under the warranty. You need to look at it from the manufacturer's side cause they can't just warranty something w/o any questions asked. You have to keep up with routine maintenance & keep a record of it. If you do that & cover your arse then you have ammo for the fight that they can't deny.

Right, that's what I'm in the process of doing now. I'm in the "time window" for the inspection, that's what I took the Jeep to the dealership for on Friday. I haven't failed any inspections.

BLK2012 04-22-2013 09:50 AM

I received a mailing from Chrysler reminding me to get the inspection, it came about 2 months prior to the time frame I needed to get it done.

Lusus_Naturae 04-23-2013 02:13 AM

Message Pat with the info and see what he finds out for you.


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