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-   -   Strangest buying experience (http://www.wranglerforum.com/f274/strangest-buying-experience-251610.html)

Chuckamiller 06-25-2013 07:46 AM

Strangest buying experience
 
I have never had this happen before and wanted to share.

I have (had) a 2012 deep cherry JK unlimited Altitude edition. On Saturday morning out of the blue, I receive a call from the dealership I bought it from. My jeep is on a hot list of wanted vehicles and they want to know if I would be willing to trade it in for a new jeep and keep the same payments.

Ordinarily, I would have said no right away but I bought this with only a hard top and was needing to get a soft top and after having it for 9 months, I have learned a lot about jeeps and what I wanted, so I said I was open to it.

Before going to the dealer I told them I did not want to pay any more cash, no higher payments, etc. I was happy with my jeep and if it didn't work, well then no big deal. I get there and the dance starts. Low ball value for trade in, warranty costs gone up, don't have one on the lot with a soft top. You name it, usual car dealer BS.

After an hour of being there I am getting pissed off, because the whole idea up front was no cash same payments for a like priced jeep. He comes back with deal after deal and I keep telling him we are too far apart and I will just take my jeep home. At one point they were 10K over what I had financed...wth.

The wife is now getting upset with me, as we have been there 3 hours and ruined the whole day. He comes back with a final deal and the payments are $15 a month more. I say no deal and his face almost hits the floor. He admits that after 3 hours people just want to get out of there and 99% would have taken the deal. I said again, you called me remember. I didn't need a new jeep. He said there is nothing he can do but will go ask one last time. After another 20 minutes, comes back with the exact deal we need, not 1 dollar out of pocket and no higher payment. And here is what I got...

2013 billet silver unlimited with the soft top and other extras.
Sticker $36660.
Final price $32500
high blue book on the trade $30500 (had 16K miles on it)
lifetime warranty $2295

I have seen people ask about getting good deals on the forum before and agree with posts I have seen that if you think it is a good deal, then you got one. I think a got a good deal. It was exactly what I wanted and while I will always miss "big red", the "grey ghost" looks freakin sweet.

audiosmith89 06-25-2013 07:52 AM

Well done not taking any crap from them. Hold them to their word.

Jtoast 06-25-2013 08:06 AM

[QUOTE=Chuckamiller;3897107 After another 20 minutes, comes back with the exact deal we need, not 1 dollar out of pocket and no higher payment. QUOTE]

The main question here is "did they extend your term to hit the payment?" If so then you didn't gain much.

SuperTJ 06-25-2013 08:06 AM

Sounds like a good deal. But in the end a deal only matters to you. So if you are happy then it was a good deal.

Chuckamiller 06-25-2013 08:13 AM

[QUOTE=Jtoast;3897143]
Quote:

Originally Posted by Chuckamiller;3897107 After another 20 minutes, comes back with the exact deal we need, not 1 dollar out of pocket and no higher payment. QUOTE

The main question here is "did they extend your term to hit the payment?" If so then you didn't gain much.

No extension and I got a brand new jeep. That is why I thought it was so odd. Of course dealers always make money or they don't do deals but works for me...

michiganadam 06-25-2013 08:25 AM

Hell my dealer woulda been like neverminddd.... thats strange...

But theyre going to rip someone off on your jeep in a hurry.... so its all good.

MacCTD 06-25-2013 08:50 AM

[QUOTE=Chuckamiller;3897165]
Quote:

Originally Posted by Jtoast (Post 3897143)

No extension and I got a brand new jeep. That is why I thought it was so odd. Of course dealers always make money or they don't do deals but works for me...

So you have the same number of payments left at the same amount? If so that is a great deal.

zerinS4 06-25-2013 09:16 AM

Congrats on the new Jeep but when will people realize this is nothing more than a sales tactic to get you into the dealership?

Quote:

Originally Posted by Chuckamiller (Post 3897107)
I receive a call from the dealership I bought it from. My jeep is on a hot list of wanted vehicles and they want to know if I would be willing to trade it in for a new jeep and keep the same payments.


64Chevy 06-25-2013 09:19 AM

Quote:

Originally Posted by zerinS4 (Post 3897344)
Congrats on the new Jeep but when will people realize this is nothing more than a sales tactic to get you into the dealership?

Yep, this. I got a similar call, and had my Dad take in our 2008 JKU. I was actually looking at getting just around wholesale book for my trade (very low miles at 18,000, excellent shape, always garaged, etc.) and 3K off sticker on a new one. They laughed, my Dad just walked out. Never even a follow up call.

HKSkook 06-25-2013 09:25 AM

Quote:

Originally Posted by 64Chevy (Post 3897350)

Yep, this. I got a similar call, and had my Dad take in our 2008 JKU. I was actually looking at getting just around wholesale book for my trade (very low miles at 18,000, excellent shape, always garaged, etc.) and 3K off sticker on a new one. They laughed, my Dad just walked out. Never even a follow up call.

The problem is there isn't 3k in mark up in them.

legitposter 06-25-2013 09:42 AM

This really is just a scam to get people into the dealership. Even then, it comes down to the question of paying a few thousand dollars to step into a brand new jeep. It's really not a bad deal at all. 16,000 miles are wiped away!

The $2295 for warranty is a ripoff. First, you can get it for cheaper but most importantly: They rarely agree to warranty anything under the extended agreement.

My guess is the dealer needs to meet Chrysler quotas on clearing out the 2013's this time of year, or something similar, in order to receive incentives. They weren't concerned about profit as much as making a sale on paper.

Congrats OP.

thinkxingu 06-25-2013 09:44 AM

I'm looking for the deal, so I might be missing something: you went from a 2012 Altitude hard top to a 2013 what, Sport S soft top, for the same payment? Seems like a downgrade?

S

JeepCourtney3700 06-25-2013 10:06 AM

Dude, you fell hook, line and sinker for typical dealer bs games but good for you for getting a new Wrangler in the process.

A strange deal would have been if you agreed to pay MSRP but then made basic requests, followed by off the wall requests to be included in the msrp and you put them all in bullet points and in writing.

Each point has to be met and in that order otherwise you walk.

Start by having the dealership add in a bunch of mopar goodies (lift, tires, wheels, bumpers), then ask for food and soda. Then ask for a cigar. Then an escort. Then the sales man run around the dealership without pants. And then ask for a pony who the finance manager will ride in his underwear and call her tonka while "my little pony" plays over the PA system. As the list goes on, make the requests more and more bizarre.

Let those be the points of negotiation.

donmeca2020 06-25-2013 10:08 AM

OP you never did say what model you got for trading in your altitude special edition.
As for a good deal seems pretty good. after looking at 2013 models the last 2 months these guys look at you like your nuts when you make them a reasonable offer. for some reason just about all the dealers in the south florida area refuse to budge on pricing.... i've had quite a few call me trying to get me back at their stealership, the only thing is they think i "changed my mind" lol and will go and pay their ridiculous price.

Sucker Punch 06-25-2013 10:16 AM

Quote:

Originally Posted by JeepCourtney3700 (Post 3897507)
Dude, you fell hook, line and sinker for typical dealer bs games but good for you for getting a new Wrangler in the process.

A strange deal would have been if you agreed to pay MSRP but then made basic requests, followed by off the wall requests to be included in the msrp and you put them all in bullet points and in writing.

Each point has to be met and in that order otherwise you walk.

Start by having the dealership add in a bunch of mopar goodies (lift, tires, wheels, bumpers), then ask for food and soda. Then ask for a cigar. Then an escort. Then the sales man run around the dealership without pants. And then ask for a pony who the finance manager will ride in his underwear and call her tonka while "my little pony" plays over the PA system. As the list goes on, make the requests more and more bizarre.

Let those be the points of negotiation.

Pictures or it didn't happen! LOL - that is funny right there!

JeepCourtney3700 06-25-2013 10:23 AM

Quote:

Originally Posted by Sucker Punch (Post 3897545)
Pictures or it didn't happen! LOL - that is funny right there!

Hahaha!

That would make paying MSRP all the worthwhile. After all, what's a few extra Washington's a month (it'll be more like Benjamin's)? Hahahaha!

Scott2373 06-25-2013 10:47 AM

Yup, that's the latest tactic and it drives me bonkers when people fall for it. Send a letter saying that your Jeep is worth SO much money! Even though they've never seen it. They get you into the stealership and try to hijack you for a deal you never even wanted in the first place and call you crazy for wanting to save money. I hate dealers. Your vehicle isn't in high demand! IT'S A WRANGLER!!! THEY'RE EVERYWHERE!! Go on Craigslist and look at how many Wranglers are out there. Take a drive through town and see how many are on the side of the road with "For Sale" signs on them...No matter what, the dealer is making out. If you're happy with the deal however, then bon pur vous. I just can't stand dealer tricks and the way they treat people. Last night a coworker leased a new GMC 1500 Extended cab. He came up to me this morning and said "You're gonna love this one", and proceeds to tell me how the dealer (whom he has purchased/leased 4 new vehicles from in the last ten years or so) told him "We don't think you're serious about buying today. We think you're going to shop around, so therefore we aren't giving you an estimate on your trade"...:eek::rofl: I said, "Are you f^ck!ng kidding me???" Obviously he walked away and leased from another dealer. BTW, the Dealer who said this was Doan on West Ridge Rd. in Rochester, NY. He ended up getting a nice deal and a great value for his trade at Piehler on Ridge Rd. in Webster. You always gotta watch out for those dealers that use "old-school" car selling tactics!

Chuckamiller 06-25-2013 10:52 AM

Uploaded the new jeep as my profile pic.


2013 Sahara unlimited Billet Silver
Automatic
Connectivity group
Auto adjust a/c
Remote start (will never use but it was on it.)
Heated seats
Soft top

Scott-CJ8 06-25-2013 11:01 AM

Sweet ... way to play 'em.
I hate dealing with dealerships.

Tuggernuts 06-25-2013 03:26 PM

Quote:

My guess is the dealer needs to meet Chrysler quotas on clearing out the 2013's this time of year, or something similar, in order to receive incentives. They weren't concerned about profit as much as making a sale on paper.
^This

I'm curious if the dealer also asked you to fill out a survey or some such feedback tool -- they also rake in nice bonuses based on their customer satisfaction ratings. Between sales incentives and bonuses that means a lot more cash in their pockets than what they might make in your specific sale.

Again, if you're happy with it then good for you.

Sixtyplus 06-25-2013 05:59 PM

Hmmm...I am beginning to smell a rat with a dealer advertisement for a new Wrangler. He is showing a price that is $4K+ off MSRP for the unit. I immediately sent a request for confirmation of the price as I would lock it in a heartbeat if that is the real price!!! Got a quick response saying the rep was not at his computer and he would get back to me shortly. After about 2 hours, no further contact. Even called and left a voice mail. The dealer page on the web says that "every incentive" have been used to calculate the price in the ad, but when I go to the Jeep.com site and look for current Wrangler incentives, there are none!! Could this ~17% discount be even close to realistic?? As much as I am trying to believe it, my realistic side says NO WAY!

Anyone think it could be legit??

pat_smith1969 06-25-2013 07:18 PM

I don't seen this as being that bizzar. I get that it is a tactic to get you into the dealership.... but having said that. My wife is on her FOURTH Nissan Murano. Every two years they call her (or corner her when she is getting the oil change) and offer her a new Murano for the same payments (well each time they do it the payments go up 15 to 20 bucks). we are paying 70 more a month for our 2013 murano that we did for the 04 (I think that was the year) we purchased long ago. We always have a new car and always have the option of keeping it or trading it. Works great for us.

SmugglersBlues 06-25-2013 07:33 PM

Sounds like you're happy with the deal you got. That's what matters. Personally the second the sales guy has to "go talk to someone" that's when I stop dealing with that sales guy and follow him to the manager and tell him I'll deal with him as he seems to be making the decisions why should I waste my time with a middle man.

TranquilTurtle 06-25-2013 07:36 PM

Everyone has a right to hunt for the best deal possible, everyone has a right to question the dealership until they are satisfied they are not being ripped off. Please remember that sales associates have a right to feed their families as well :)

michiganadam 06-25-2013 08:13 PM

Quote:

Originally Posted by pat_smith1969 (Post 3899118)
I don't seen this as being that bizzar. I get that it is a tactic to get you into the dealership.... but having said that. My wife is on her FOURTH Nissan Murano. Every two years they call her (or corner her when she is getting the oil change) and offer her a new Murano for the same payments (well each time they do it the payments go up 15 to 20 bucks). we are paying 70 more a month for our 2013 murano that we did for the 04 (I think that was the year) we purchased long ago. We always have a new car and always have the option of keeping it or trading it. Works great for us.

Doesn't sound like much of a deal to me. I always look forward to paying off my note...

i also drive my cars until they fall apart though. ;)

Noble 06-25-2013 08:25 PM

Quote:

Originally Posted by TranquilTurtle
Everyone has a right to hunt for the best deal possible, everyone has a right to question the dealership until they are satisfied they are not being ripped off. Please remember that sales associates have a right to feed their families as well :)

I agree. If you have a good salesman and he or she gives you Great service and you can buy the car at invoice, the salesman usually earns a $100-$200 commission. Maybe $50.00 for the sales manager. The holdback is maybe $800.00. That means after they pay the comissions it leaves the dealerships with $550.00 profit on a $30,000.00 investment. After a free tank of gas, full detail, paying 3-4% floorplan interest and paying all the overhead, the dealer doesnt make nearly as much as people think.
I would love anybody to tell show me a business transaction that nets a $400 profit on a $30,000 sale.
If you have a great service oriented salesman they need to sell 8 cars a month to meet industry average. Thats $1600.00 a month.

woansleftpeg 06-25-2013 08:36 PM

Quote:

Originally Posted by JeepCourtney3700 (Post 3897507)
Dude, you fell hook, line and sinker for typical dealer bs games but good for you for getting a new Wrangler in the process.

A strange deal would have been if you agreed to pay MSRP but then made basic requests, followed by off the wall requests to be included in the msrp and you put them all in bullet points and in writing.

Each point has to be met and in that order otherwise you walk.

Start by having the dealership add in a bunch of mopar goodies (lift, tires, wheels, bumpers), then ask for food and soda. Then ask for a cigar. Then an escort. Then the sales man run around the dealership without pants. And then ask for a pony who the finance manager will ride in his underwear and call her tonka while "my little pony" plays over the PA system. As the list goes on, make the requests more and more bizarre.

Let those be the points of negotiation.

It's a tactic called "chipping" in the sales world and it's one of the most effective things you can do. Figure out everything you want, then rank the from the biggest to the smallest and start at the top. Once you get agreement, move on to the next on the list. The way to counter it as a salesman is through isolation, effectively - "if I can do this for you, do we have a deal?" Agree to that, but then when he gives you the deal, move on to the the next one.

When he says "I thought we had a deal" tell him that you just need this one more thing, and if he says he can't do it, ask him if he's willing to lose a $30K deal (or whatever the price is) for the sake of a set of floor mats (or whatever your chip is). Be prepared to walk if he says he is. He'll call you back.

You won't get all the way through your list, and if you do your list wasn't big enough. The key is to make sure you start with the biggest thing first, and get progressively smaller/cheaper/less important. His ability/need to do the deal will decrease with your need/desire to have that next thing on your list, until you reach the point at which he has no money left in the deal that he can give away and you don't really care about the things you haven't got.

coelement777 06-25-2013 09:58 PM

I take delivery of my new wrangler in just over 12 hours. The only face to face contact i will have is to sign the papers and get the keys, i did all the negotiating through email, and ended up paying $400 under invoice on a 2013 sport with 3.73's and a/c, no other options. They are even sending someone to pick me up as i am not trading anything in. It might be different if you finance. I am paying cash and already have the cashiers check so there will be no last minute price changes.

Schocker65 06-25-2013 10:16 PM

Quote:

Originally Posted by JeepCourtney3700 (Post 3897507)
Dude, you fell hook, line and sinker for typical dealer bs games but good for you for getting a new Wrangler in the process.

A strange deal would have been if you agreed to pay MSRP but then made basic requests, followed by off the wall requests to be included in the msrp and you put them all in bullet points and in writing.

Each point has to be met and in that order otherwise you walk.

Start by having the dealership add in a bunch of mopar goodies (lift, tires, wheels, bumpers), then ask for food and soda. Then ask for a cigar. Then an escort. Then the sales man run around the dealership without pants. And then ask for a pony who the finance manager will ride in his underwear and call her tonka while "my little pony" plays over the PA system. As the list goes on, make the requests more and more bizarre.

Let those be the points of negotiation.

Thank you for this. That is all.

JeepCourtney3700 06-25-2013 11:39 PM

@Noble, I won't screw over an honest and legit car salesman if I get the impression that he's not a sleazeball and he's not playing games. The middle ground between invoice and MSRP is what I aim for because good sales people deserve to be thrown a bone every once and a while, especially if they put in their due dillegence.

Quote:

Originally Posted by Schocker65 (Post 3899769)
Thank you for this. That is all.

You're welcome, did it make you feel better? Because honestly, I held back.

And @woansleftpeg, I said that ridiculous stuff in humor; I may negotiate useful goodies to be thrown in as part of the MSRP package, but I would never use my money in the purpose of resorting to belittling or degrading someone - anyone - for the purpose of my pleasure.

I would never put someone at my mercy in the interest of them gaining my dollar - that's disgusting. Funny to imagine but disgusting in real life. Everyone's entitled to being treated with kindness, dignity, courtesy and respect. I expect it and I give others it until they give me a reason not to.

I said what I said earlier only in clowning - I would never do it. :)


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