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-   -   Rubicon Express Gen2 Sway Bar disconnects (http://www.wranglerforum.com/f274/rubicon-express-gen2-sway-bar-disconnects-261911.html)

xtremejksahara 08-10-2013 03:25 PM

Rubicon Express Gen2 Sway Bar disconnects
 
So after reading the instructions a couple times and looking at the pics in the instructions I decided to follow them verbaitum.

Problem - after taking the JKU Heep out for a test run the lower axel side connection pins both snapped in half.

I contacted Rubicon Express and told them what had happened and how I questioned the install. See the instructions tell you to place the "ALUMINUM" pins in the upper holes on the relocation backet on the axels. This placed the solid steel ones in the pin hangers on the body mounts (used for when you are disconnected and out on the trail).

Rubicon Express stated that this was a problem and will be fixed ASAP!! They then sent me new pins and stated that they were sorry for any inconvience that this may have cause. Which it has not.

Two things - First, Rubicon Express acted quickly and in my opinion with great customer service. Secondly, I love the Rubicon Express lift and all the features that if it offers. Excellent ride quatility.

Just thought that I would share.

dawhitesJKU 08-10-2013 07:34 PM

Awesome! they do have great customer service over the phone and their representatives at big events are well knowledgeable with our JK's and jeeps in general.

Binx 08-10-2013 07:51 PM

Thats good to know for the future. Rough Country has the worst customer service ever. I will call about the express stuff.

xtremejksahara 08-10-2013 08:19 PM

So far I have been extremely pleased with all things Rubicon Express. The ride on m 4.5" lift, the customer service, all of it has been great.

dawhitesJKU 08-10-2013 09:02 PM

^yup. Rubicon Express is back!!

xtremejksahara 08-12-2013 12:18 PM

Also when I received the new links they sent me the harder Steel ones, which is better I think. The Aluminum ones looked pretty and cool, but the steel ones are more useable. LOL


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