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-   -   What would you do (dealership problem) (http://www.wranglerforum.com/f274/what-would-you-do-dealership-problem-67346.html)

ncossey 11-01-2010 02:30 PM

What would you do (dealership problem)
 
So about a month ago i went into my jeep dealership and traded my hard top for a soft top. Well now that we have been having heavy rain, the top is leaking like crazy. I went to the dealership and they refuse to fix it and refuse to give me the hard top back. I called and reported it to chrysler and they said they couldnt help me. Anyone have any ideas?

Adian 11-01-2010 02:45 PM

I would ask for a manager and not just take the word of the person at the dealership, then their manager and then the regional if I had to. Would do the same when I called in to the company. But if the top is new and leaking it should be covered under warranty

willywaxer 11-01-2010 02:46 PM

Is your vehicle a 2010/2011? They changed the softtop for those years and maybe the dealer gave you an earlier version or visa-versa. E.g. If you received a 2009 top, your 2010 doesn't have rails on the door tops to tie into since the 2010 tops have a cable tight system. Either way, it should not be leaking like crazy. Maybe have them verify that it was installed correctly?

ncossey 11-01-2010 02:56 PM

Quote:

Originally Posted by willywaxer
Is your vehicle a 2010/2011? They changed the softtop for those years and maybe the dealer gave you an earlier version or visa-versa. E.g. If you received a 2009 top, your 2010 doesn't have rails on the door tops to tie into since the 2010 tops have a cable tight system. Either way, it should not be leaking like crazy. Maybe have them verify that it was installed correctly?

No its a 2007 and they gave me the top off an 08 that they had on the lot with low miles. I talked to the owner and hes the one that said they werent gonna help me. Ahh where is pato when you need him.

daggo66 11-01-2010 03:02 PM

Where is it leaking from?

pat@fieldsauto.com 11-01-2010 03:02 PM

Quote:

Originally Posted by daggo66 (Post 852819)
Where is it leaking from?

My first thought too Daggo

ncossey 11-01-2010 03:14 PM

Quote:

Originally Posted by daggo66
Where is it leaking from?

The sides above the a pillars. The top is definitely on correctly.

thaduke2003 11-01-2010 03:15 PM

^That's where they all seem to leak from. You probably have a 0% chance of getting the hardtop back. I'd change tactics, and at LEAST get a new softtop that doesn't leak- Mark W.

daggo66 11-01-2010 03:36 PM

There is usually a piece of weatherstripping just to the right of the A pillar when looking at the side of the Jeep. There's an indentation area just before the larger part of the door surround. That weather stripping is probably absent since you originally had a hard top. It often falls off over time with the soft tops as well. Go to Home Depot and buy a roll of sticky backed 1/2 in weather strip. Cut a 2 1/2 to 3" peice to place on the top and side (facing out) of that gap. Your leak will stop.

pat@fieldsauto.com 11-01-2010 03:43 PM

Quote:

Originally Posted by daggo66 (Post 852880)
There is usually a piece of weatherstripping just to the right of the A pillar when looking at the side of the Jeep. There's an indentation area just before the larger part of the door surround. That weather stripping is probably absent since you originally had a hard top. It often falls off over time with the soft tops as well. Go to Home Depot and buy a roll of sticky backed 1/2 in weather strip. Cut a 2 1/2 to 3" peice to place on the top and side (facing out) of that gap. Your leak will stop.

Asked my shop forman, he said to do the same. I didn't want to be the first to tell you, but I was immediately thinking you could kiss that hard top goodbye. Getting it back won't happen.

You have to keep in mind, it was your trade, not theirs. A hardtop is worth more to them than a soft top. I would ask for some help from them to stop the leaking though.

And if I ever see a hard top that I can sell really cheap, you'll be the first to know.

daggo66 11-01-2010 03:46 PM

When I was taking my top down one time, I accidentally tore a piece of that material off and it leaked like a sieve. I went to my dealer's parts department and they don't have an official part for that. The parts guy is the one who suggested HD to me. It worked like a charm and a lifetime sized roll costs $4.

ncossey 11-01-2010 04:52 PM

Quote:

Originally Posted by pato1031

Asked my shop forman, he said to do the same. I didn't want to be the first to tell you, but I was immediately thinking you could kiss that hard top goodbye. Getting it back won't happen.

You have to keep in mind, it was your trade, not theirs. A hardtop is worth more to them than a soft top. I would ask for some help from them to stop the leaking though.

And if I ever see a hard top that I can sell really cheap, you'll be the first to know.

Thanks man, i appreciate it, Daggo, could you take a picture of the spot you are talking about so i will know exactly what to do. Thanks all.

rics1997 11-01-2010 04:54 PM

You would be surprised at how much they try and resolve a problem reported to the Better Business Bureau

jz68 11-01-2010 05:17 PM

You traded a used hard top for a used soft top. Why would you think you have any recourse if you have problems?

Tiki Tim 11-01-2010 05:23 PM

I'm with jz on this. I don't think it Is the dealers problem that a used top is leaking no matter where you got it.

ncossey 11-01-2010 05:26 PM

Quote:

Originally Posted by Tiki Tim
I'm with jz on this. I don't think it Is the dealers problem that a used top is leaking no matter where you got it.

So its okay for that dealer to have that leaky top on another vehicle in their lot and sell it for 17+k. I would hate to buy from your dealership.

Tiki Tim 11-01-2010 05:36 PM

And if he bought the jeep with the top I would assume there would be some type of warranty on it. He didn't buy a car he traded a top. If the hardtop leaked for the dealer after the trade, there is nothing they could do...

seadog 11-01-2010 06:52 PM

Quote:

Originally Posted by ncossey (Post 853042)
So its okay for that dealer to have that leaky top on another vehicle in their lot and sell it for 17+k. I would hate to buy from your dealership.

If the dealer took it off a live Jeep and not off a back shelf, then the original jeep probably had the weatherstrip. Not a leaker.

Just a thought.

pat@fieldsauto.com 11-01-2010 07:00 PM

Quote:

Originally Posted by ncossey (Post 853042)
So its okay for that dealer to have that leaky top on another vehicle in their lot and sell it for 17+k. I would hate to buy from your dealership.

It wouldn't be ok, the dealership when they inspect the Wrangler probably wouldn't do a water test. If they noticed it was leaking or the TSB for the top had not been completed they would have fixed it.

I would tell you to do what Daggo said to do and see if that works. I think you might have good luck with it.

Don't let it get to you though, you'll probably get step by step instructions from daggo, complete with 25 pictures. That's if my gut feeling on Daggo is right. Which I'm willing to bet it is.

swingtail82 11-01-2010 08:03 PM

.......shoulda kept the hardtop bro

Stoneaxe 11-01-2010 09:50 PM

Quote:

Originally Posted by ncossey (Post 852769)
So about a month ago i went into my jeep dealership and traded my hard top for a soft top. Well now that we have been having heavy rain, the top is leaking like crazy. I went to the dealership and they refuse to fix it and refuse to give me the hard top back. I called and reported it to chrysler and they said they couldnt help me. Anyone have any ideas?

Why would you do that? A new soft top is less than $500 whereas a new hard top is more than $1500. The dealer got a steal and you got shafted. :confused:

ESP 11-01-2010 10:14 PM

I did the same thing a few weeks ago. Traded in my 2010 hardtop for a 2010 sun rider soft top. Both are brand new and I had the dealer install the soft. I got $1850 on trade for my hard top and picked up the new soft for $1299. No leaks yet, sorry to hear yours is mate.

ncossey 11-01-2010 11:38 PM

Quote:

Originally Posted by Stoneaxe

Why would you do that? A new soft top is less than $500 whereas a new hard top is more than $1500. The dealer got a steal and you got shafted. :confused:

Because i live in a small apartment, with no storage and no one to help me remove my hard top. I wanted to be able to go topless and i would rather have a soft than hard. I realize i got shafted, i was aware of the figures when i traded, but i dont care about the money, i just want a non leaking top.

whiteyj 11-02-2010 12:01 AM

Quote:

Originally Posted by ncossey (Post 853042)
So its okay for that dealer to have that leaky top on another vehicle in their lot and sell it for 17+k. I would hate to buy from your dealership.

I'll bet it wasn't leaking while installed on the rig sitting on the lot.

ncossey 11-02-2010 12:05 AM

Quote:

Originally Posted by whiteyj
I'll bet it wasn't leaking while installed on the rig sitting on the lot.

I bet it was, i drove to their lot today, and the weather stripping on the jeep i traded with doesnt look any different than mine. If this is such a known problem, dont you think it would have been right for the dealer to install the necessary equipment for running the soft top before giving it to me? Apparently it would leak even if i had bought a new one.

ChaseRedJK 11-02-2010 10:03 AM

Thats where mine leaks too man and my Jeep has 20,000 miles on it, original top from factory, and it leaks when it rains. Not very much though, only when it rains hard. Thats just part of having a soft top Jeep! Ive learned to enjoy the leak lol

InfernoGirl 11-02-2010 10:07 AM

They really blew it with the redesign.... My TJ doesn't leak at all, ever. We haven't had enough rain here since we've had the JK to know if it leaks or not, but I'm guessing it will... :( That just ain't right.

ChaseRedJK 11-02-2010 10:31 AM

Mine just leaks on the passenger side above the door. It's a slow leak it just kinda runs in. I like the new tops tho i seem to have less wind noise and wind flap than my buddies tj. The water doesn't hurt anything anyways except rusted my passenger seat bolts in the floor lol

daggo66 11-02-2010 12:48 PM

Quote:

Originally Posted by ChaseRedJK (Post 854293)
Thats where mine leaks too man and my Jeep has 20,000 miles on it, original top from factory, and it leaks when it rains. Not very much though, only when it rains hard. Thats just part of having a soft top Jeep! Ive learned to enjoy the leak lol

Why not spend $4 and fix it?

ncossey 11-02-2010 01:32 PM

Quote:

Originally Posted by daggo66

Why not spend $4 and fix it?

I think ive got it fixed using your method btw.


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