This topic seems to come up very often, and I'd like to give everyone the details behind it.
I am able to provide free UPS Ground shipping (Some surcharges still apply) to residents shipping items to the Lower 48 States. Any items shipping via truck freight will be eligible for a discounted rate. I can also provide discounted rates for express shipments. International, Hawaiian, and Alaskan customers are eligible for discounted rates as well. Canadian customers ordering large items, such as wheels, tires, bumpers, etc. I can provide custom truck freight quotes to drastically reduce the rate seen in the shopping cart. For orders under $49 I can provide free Standard Shipping.
My hours are 9am to 5pm Eastern, Monday thru Friday. I will generally respond within 1-3 business days after receiving your message. All messages received between 5pm Friday evening and 9am Monday morning (over the weekend), will have responses typically by Tuesday, the following week. Occasionally I am out of the office. In most cases I try to reflect this online, though this may not always be the case. In this event, I will respond as soon as I return.
The Discounted Order Procedure:
For a discounted quote you can go about it 3 ways:
1) PM me with your first & last name, address, zip, year/make/model Jeep and the part numbers you would like to order. I'll reply back with a discounted quote if applicable. This takes 1-3 business days on average depending on PM volume.
2) E-mail my sales rep Rob at: [email protected]
Tell him you're a Forum user and would like a discounted quote. He'll get that going for you. He typically responds within hours if it's Mon-Fri 8am-5pm Eastern. He is off every other Wednesday.
3) Call my sales line at 1-800-745-2348. Tell them you're a Forum user and would like to place an order with your Forum discount. Their hours are Mon-Thurs 8am-Midnight, Friday 8am-9pm, Saturday 9am-5pm.
Whichever you prefer works for us.
Our same day shipping cut off time is 3:00pm Eastern for in-stock items.
-Rick @ Quadratec