I have a question/complaint. - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > Vendors > 4 Wheel Drive Hardware

Join Wrangler Forum Today


Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 09-09-2014, 02:46 PM
Thread Starter
  #1
Jeeper
 
Alley Oop's Avatar
 
Join Date: May 2014
Location: Redlands, Ca.
Posts: 916
I have a question/complaint.

I went to an offroad show. 4wd was there selling items. I tried to buy something they had on display, but they only had what was on display at the show, even though they were there selling stuff from a large simi trailer.
But they told me their store had the item I was after.
So I drive 40 miles to the store.
Nope,, the store didn't have it either. But,,, they would order it for me. So after spending $40.00 in gas to get there, I said,,No thanks.

I'll buy it elsewhere. And I did.

Six months later.

Back in the middle of august I saw an item on the web site for 4wd that I wanted, so I made an online order with 4wd, and after I made the online order 4wd charged my credit card. No big deal.
Usually.
Everything went smoothly until I got the,,,, item on back order email.
So I called and was told it would only be a week. Ok, no big deal. Just a week.

However, just being curious, I checked with other venders for the same item. One said it took them 9 months to get the item the last time they tried to get them
So I waited on 4wd.
Two and a half weeks go by. Nothing, no email notice, phone call, no delivery, nothing...

I checked yesterday, (sep. 8)with a phone call to 4wd customer service. I was told that my order was still on back order, and at least several weeks or more away. So I cancelled my order.


So now I'm pissed off at 4wd. Again... Why was I charged for an item not in stock?

Why did it take a week or so to tell me the item was on back order and not available at the time the order was placed?

The lady on the phone said it would take three days to cancell my order. Three days!Why?

4wd didn't have the item when I placed the order. It did not say this on the web page when I placed the order.why?

Now 4wd has my money, and I have a credit card bill for something I won't be getting. Sure they will reimburse my credit card in a few days. So they say.
I'm so very pissed off with 4wd.
I may never attempt to do business with 4wd again.

Alley Oop is offline   Quote
Old 09-10-2014, 10:37 AM   #2
Supporting Vendor
 
4WDHardware's Avatar
 
Join Date: Apr 2013
Posts: 309
Alley Oop,
Please give me a call at the number below and I'll see what I can do to help you out and get this straightened up. I apologize for the inconvenience and hope to get this fixed for you and earn your business back.

Thanks,
Tom Schnarrenberger
1-800-333-5535 Ext. 876
[email protected]

__________________
Tom Schnarrenberger
4WD Hardware Sales/Jeep Expert
Phone: 1-800-884-1647 x4876
4WDHardware is offline   Quote
Old 09-10-2014, 08:34 PM
Thread Starter
  #3
Jeeper
 
Alley Oop's Avatar
 
Join Date: May 2014
Location: Redlands, Ca.
Posts: 916
Mr. Schnarrenberger

If I should call, what time zone are you in?

Thank you.
Alley Oop is offline   Quote
Sponsored Links
Advertisement
 
Old 09-15-2014, 09:49 AM   #4
Supporting Vendor
 
4WDHardware's Avatar
 
Join Date: Apr 2013
Posts: 309
Sorry for the delay on this. I am in Ohio so I am Eastern Time Zone.
4WDHardware is offline   Quote
Old 09-27-2014, 02:04 PM   #5
Jeeper
 
LarryTodd's Avatar
 
Join Date: Jul 2014
Location: Bardstown Ky
Posts: 149
See rant from unhappy camper. This seems to be they way they do business. 7 jeeps if have bought parts for from theses guys. But they will not see anymore business from me
LarryTodd is offline   Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off






All times are GMT -5. The time now is 09:41 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.1
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.

Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC