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Old 05-11-2019, 01:46 PM
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Jeep dealer lied about CPO, what to do?

TLR Bought a CPO Wrangler and the dealer either lied about doing the CPO inspection or Ray Charles was their inspector.

Already had some bad experiences during the sales process and should have walked away but we were excited to join the Wrangler club.

We bought the Jeep at night, and the salesperson did not do a walk around with us (definitely should have asked, but point taken we should have). Get it home and aside from driving it home from the dealer on Wednesday yesterday was our first time with it out in the light and out on the road. (It has a CPO designation from Chrysler though the dealership).

Come to find out it has:
-Two chips in the windshield next to each other with a combined size of around a nickle. (Was creatively hidden by the window sticker).
-The alignment is out, my wife had never driven a Wrangler before so it wasnt noticed until I drove it.
-A nice 3" scratch above the taillight (seems like just clear coat damage, but still frustrating)
-All 3 rear vinyl windows have scratches on them >6-8", its ambiguous wether or not they should have been replaced during the "through 125 point CPO inspection)

The dealer hemmed and hawed about how special the inspection was and how it takes a specialized tech who is sent off for training to pass the Jeep for CPO status. We fell for it hook, line, and sinker...

We quickly went back and pulled screenshots of the dealer add that when you look closely you can see the scratch and windshield chip.

Called Chrysler CPO number and they told us ti deal with the dealer whos dodging us, asked them (Chrysler CPO) to have a managerial level person call us because the dealer was being uncooperative. They promised they would, and then Chrysler called the dealer instead of us.

Question for the Jeep community now is what do we do? The dealer said theyll fix the window chip but now theyre dodging our calls, we haven't addressed the other items yet.

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Old 05-11-2019, 02:16 PM   #2
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Welcome to the forum. Buying a used can be frustrating. What year and milage? Are your 4 issues check off on the 125 item list, are any of them even on the list?
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Old 05-11-2019, 02:40 PM   #3
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You need to go back to the dealer instead of just calling.
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Old 05-11-2019, 03:15 PM   #4
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Old 05-11-2019, 03:29 PM   #5
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vinyl windows scratch just from looking at them. Seems if the chips were repaired it is a non issue. OK I am going to sound harsh but buyer beware when buying used and even when buying new. Should go over any used vehicle with a fine tooth comb before signing on the dotted line.
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Old 05-11-2019, 06:49 PM
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@jadmt , not harsh. Definitely should have been more responsible when buying, we were just excited. Life lesson 7164. Good to know about the windows, we asked the sales person to add a window bag in with the sale, didnt put it in writing, now hes dodging calls and texts.

Manager has agreed to address the windshield and alignment.
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Old 05-11-2019, 06:57 PM
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@Lee H . Its an 18 JLU Sport S. 12000 miles. Ive had Volvos and VWs for myself and my wife's last few cars all CPO and all incredibly good experiences.

The "windows" and alignment are on the 125 point inspection. Said theyd fix the windshield and alignment after 5 or 6 calls. Denied ever promising us the window bag and told us to go pound sand over that.
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Old 05-11-2019, 07:50 PM   #8
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Are your 4 issues check off on the 125 item list, are any of them even on the list?
This exactly. If they aren't on the list, it's a moot point.

Must remember, CPO is still nothing more than a used vehicle
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Old 05-11-2019, 08:47 PM   #9
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@Lee H . Its an 18 JLU Sport S. 12000 miles. Ive had Volvos and VWs for myself and my wife's last few cars all CPO and all incredibly good experiences.

The "windows" and alignment are on the 125 point inspection. Said theyd fix the windshield and alignment after 5 or 6 calls. Denied ever promising us the window bag and told us to go pound sand over that.
OK, so technically they are on the hook for those two things, and to have these two things fixed at a non dealer shop would be around $150. And that’s what I would do, I would not trust this dealer at all. Cough up an alignment and a chip repair, chalk this up to life lessons and move on. It’s not worth the aggravation your experiencing. On a side note, why do you think the alignment is out of spec? What is the tire pressure? Good luck and happy wheeling, Lee.
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Old 05-11-2019, 09:01 PM   #10
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Old 05-11-2019, 10:38 PM
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@Lee H , it tracked right when the steering wheel was perfectly centered/straight. Steering wheel tilted/rotated left when centered on road. Took it to Pep Boys today and its pretty far out of alignment.
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Old 05-12-2019, 06:47 AM   #12
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FWIW, my repaired chip on the windshield is more noticeable after it was fixed than before, but it is fixed.
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Old 05-12-2019, 07:45 AM   #13
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@Lee H , it tracked right when the steering wheel was perfectly centered/straight. Steering wheel tilted/rotated left when centered on road. Took it to Pep Boys today and its pretty far out of alignment.
OK, glad your getting it figured out.
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Old 05-12-2019, 08:48 AM   #14
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I used to work at a ford/chrysler dealership. The CPO process is a total joke. To be certified to do the inspection all you have to do is take a online class that is open book. Most of the people that do it dont even take the class they just go straight to the test and let someone else give them the answers. The entry level oil changers did the inspections at the dealership i worked it and i know more thats the same way. And even when they do find something wrong the dealership wants to spend as little as possible on the vehicle to fix things.
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Old 05-12-2019, 04:20 PM   #15
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not going to find many good dealer stories here on this forum. i hated the dealer i bought mine from, ended up finding another for service.....if i only had a nickel for every dealer thread, lol
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Old 05-13-2019, 10:02 AM
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True, most of my dealer experiences have been not so hot. Now the Chrysler CPO "customer service" is giving me the run around
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Old 05-13-2019, 11:39 AM   #17
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windshield and alignment are easy fixes, they shouldn't give you any push-back on those. Be aware, chip repairs aren't invisible they just minimize the liklihood of the chips turning into cracks.
Those windows scratch just from washing them. Get some Novus or Meguiars.

Enjoy your Jeep. I get it, it's frustrating but expected (unfortunately) these days.
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Old 05-14-2019, 07:01 PM
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Theyre going to do the alignment and theyre going to do "something" for the windshield. Based on the damage i think it will need to replaced, we'll see.

The salesperson seems 99% likely to renig on the promise of the window bag which is bull but w/e. At this point I think the only recourse is to leave an accurate review on google and BBB and report them to CPO, will it do anything probably not but even if it keeps 1 person from going to them itll cost them more than theyre costing us; that'll help me sleep a little better at night haha
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Old 05-14-2019, 07:09 PM   #19
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I would forget the dealer totally. Use them only when you HAVE to. Learn to fix things yourself. Do your own oil, rotate your tires, and learn to do minor fixes. YouTube University. If you can't learn it there you have issues.

Forget about the plastic windows. They will turn yellow soon enough and more scratches will appear the first time you take them off.

As for the windshield, I would leave it chipped. In due time it will crack. At that point, call your insurance carrier and have it replaced. Most policies its a $0 deductible item, so it won't cost you anything. A repaired windshield is terrible, especially if the repair is in your line of site. You will hate it in short order.

Just my $.02.
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Old 05-14-2019, 08:24 PM   #20
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Sorry about your dealer experience, it's never good to start off on the wrong foot but remember you just bought a Jeep. If these minor things are really bothering now, how are you going to feel after your first hard trail ride? After a while they're no longer scratches, they're unique badges of character. Good luck and welcome to forum.
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Old 05-14-2019, 09:21 PM   #21
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Welcome back to the Forum R4slats,

We're glad you're back.

Good Luck, L.M.
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Old 05-15-2019, 07:14 AM   #22
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It's a used vehicle. It's not going to be perfect. The things you're talking about are minor wear and tear items that one should expect buying used. Does the jeep run properly? Is it in overall good condition? Are you happy with the price you paid?

On a jeep you're going to replace your vinyl windows even if you take very good care of them. A scratch in the clear coat? Take care of that with a little polish and a rag. The chips on the windshield were covered by the sticker? Well that means that they aren't in the driver's line of sight. When your windshield gets some more or gets bad pitting then change it. It's not expensive to change most windshields today. It's cheap enough that, especially on a jeep, it should be regular maintenance to change every 60-100,000 miles because they're prone to pitting.

As for the alignment, yes that should have been addressed and you said they're going to take care of that.

Complaining and making calls isn't hurting anyone but yourself. You had a disappointment with a few minor things but you're getting worked up and ruining your experience. Your nitpicking is putting a damper on the excitement of having a Jeep!

Look at the big picture and enjoy your new purchase!!!!!!!!!

BTW, these items are a drop in the bucket compared to how much this jeep is going to cost you.
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Old 05-15-2019, 12:31 PM
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@rbatten736 Cant leave it as it will have to pass inspection in a few months, and the windshield will fail it.

I can do all the maint myself i have long been a student of YouTube University... and only ended up with an extra part or two after reassembling haha
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Old 05-15-2019, 01:12 PM   #24
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Where do you live that a couple of small cracks will fail inspection? Here in NC a damaged windshield or even a lack of a windshield won't make it fail inspection.
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Old 05-17-2019, 07:18 AM   #25
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Purchased CPO JKU

I’m sorry to hear about your experience, but when purchasing the 2nd most expensive thing you’re going to buy in life, aside from a house you should’ve done more research. This CPO is just a sales tool, nothing more. Sadly you are learning it the hard way. 2nd thing, and sadly it’s a rule in life these days “put everything in writing”! If it isn’t written down, then it doesn’t exist. This cuts both ways. Some will get their vehicle home & somebody tells them “I got mine for a$1 less. Buyer gets into remorse mode and goes into dealer demanding his/hers extra $1 worth. Look at it this way, on that field of play you are the amateur, they are the Pro’s highly skilled in picking your pockets dry. My suggestion, get out there and get it covered in mud & slop like it’s designed for, its not a VW or a Volvo that’s a mistake you didn’t make😄 ( I own a VW too). Welcome to the world of Jeep Ownership, now get out and enjoy it!
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Old 05-17-2019, 09:51 AM   #26
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If the dealer is going to do the alignment, you've won the battle. I assume you have glass coverage with your insurance. Our windshields are magnets for rocks on the highway so the bad news is that you can expect a major crack at some point from a rock. The good news is, if like my state, glass is at zero deductible, then you could take my lead and when that rock does finally crack it good, wait until the month before inspection and make a claim and get it replaced then. I've done this many times. I wait because.....well.....there are plenty of rocks getting kicked up on the highways.

For the future, if you're buying a used Jeep, make an appointment at a Jeep specialty shop and pay for a pre purchase inspection. Or just buy new. With the high used values of these things, I found it's sometimes no more expensive to buy new. (I paid $28k when I ordered my 14 JKU).
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Old 05-18-2019, 04:30 PM
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@Greg_M Right now in FL which has no inspection (insurance is sky high, one of the highest uninsured motorists states, and some very sketchy dangerous vehicles on the road) however we're taking her OCONUS in about a month where inspections can be pretty strict. In many states any cracks, chips, or etching/scratches in the drivers line of sight or mid windshield will fail inspection. Additionally if the windshield was already chipped and then it full out cracks insurance wont cover it.
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Old 05-18-2019, 04:35 PM
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Heres the "resolution" which I think is about as good an outcome as we could expect from a stealership.

They renigged on the window bag, but sold us a 3rd key "at cost" around $160, did the alignment but wouldn't provide a post alignment print out which I find a bit suspect, and have agreed to replace the entire windshield so thats a win there. Should have gone better could have gone way worse. And its sh***y that I have to take the blame for not doing a closer inspection and not taking a hardline "write it down or we're walking out" stance, but I shoulda known...
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Old 05-18-2019, 08:13 PM   #29
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Heres the "resolution" which I think is about as good an outcome as we could expect from a stealership.

They renigged on the window bag, but sold us a 3rd key "at cost" around $160, did the alignment but wouldn't provide a post alignment print out which I find a bit suspect, and have agreed to replace the entire windshield so thats a win there. Should have gone better could have gone way worse. And its sh***y that I have to take the blame for not doing a closer inspection and not taking a hardline "write it down or we're walking out" stance, but I shoulda known...
That's a big red flag to me.
I've been in the auto business all my adult life.

If I were in your situation, once the dealership is done with the windshield and the alignment, I'd take the Jeep to the best alignment shop in town unless the jeep is lifted, then I'd go to a shop that specializes in doing alignments on lifted 4X4s.
I'd pay for a comprehensive four wheel alignment. Even if it cost a couple hundred bucks (extreme case).
Then, I'd have either peace of mind that the vehicle is sound suspension wise OR reason to unwind the deal and make them take the Jeep back.
You might have to hire a lawyer if the second alignment is bad and you want to back out of the deal, but if the second alignment is out of spec, it'll show bad faith on the dealers part.

Life isn't fair and you're in a bad spot. A couple hundred bucks isn't going to break you. You need to feel secure that the vehicle you're going to be hauling your family around for the next five years or so is going to be safe and will serve you well for those five years.

Good Luck, L.M.
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Old 05-23-2019, 12:00 AM   #30
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That's a hell of a lot more than my Ford dealer did. I sold Ford cars back around 1999-2001. I didn't know of anyone that took a test. I certainly didn't. And the cars were NOT inspected. Our used car manager knew enough not to buy cars that had paintwork or accidents at the Ford Off-Lease auctions. That's 90% of passing off a certified car. At the time, My dealership paid around $500 to Ford Motor Co to certify a car. We hardly ever paid those fees. Instead of giving the customer the certified paperwork, we would just write "Certified" on the customer's copy of the Buyer's Order, and give them a photostat of what's covered and how long. No official paperwork from FoMoCo. If the customer had a warranty issue. The service dept would either just take care of it if it were cheap enough, or submit a standard warranty if it was still within the original new car warranty. Or worse comes to worse, pay the cert fee to ford or buy a cheap API warranty. Problems arose when the cust wanted to use a different dealer. I suspect a lot of dealerships did this kind of thing, so they worked together.
After I moved out of that place, that dealership lost their franchise during that industry wide dealership purge in the early 2000's.



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I used to work at a ford/chrysler dealership. The CPO process is a total joke. To be certified to do the inspection all you have to do is take a online class that is open book. Most of the people that do it dont even take the class they just go straight to the test and let someone else give them the answers. The entry level oil changers did the inspections at the dealership i worked it and i know more thats the same way. And even when they do find something wrong the dealership wants to spend as little as possible on the vehicle to fix things.
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