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Old 01-04-2016, 10:20 PM
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2011 JKU Engine Warranty Claim Denied

Happy New Year!
So on Christmas Eve, I'm going down interstate, about 75 mph. All of the sudden & out of nowhere the engine starts ticking really bad. No idiot/dash lights, nothing. I soft pedal it to the nearest exit (less than 2 miles from incident) & pull over at a gas station. As soon as I stop, the oil light comes on for about half a second. I shut it off, get out & immediately smell burnt oil. Popped the hood, checked the dipstick... Bone dry.

Nice.

Upon further inspection, I see underneath the Jeep is covered in oil.-The front axle, bottom of the engine, all the way back, even on the spare tire & rear windshield. All covered in oil. $250 tow to the dealer (Merry Christmas!)

The following Monday the stealership calls me & states that there is in fact engine damage (duh!) & I need a new motor. But not to worry. That between what's left on the factory warranty AND the extra special/ super-duper, $4K "Lifetime Maximum Care" warranty, that I'm covered. They give me a loaner & tell me my Jeep will be ready in a couple of weeks.

Cool.

Today, I get a call from the stealership. They tell me that Chrysler is denying my claim. That the reason the engine is damaged is because I put the oil filter on with a wrench & that's what caused the filter to crack & spew out all of the oil on I-64.

When I told them that they were nuts... Well, it didn't get any better.

I've been doing my own oil changes for almost 35 years. Everyone knows hand tight on, wrench off. Which is EXACTLY what I did. It is a MOPAR filter bought at Walmart (filter #409). I've spoken to Chrysler via their 800 number and was told that they have top stand behind their rep who made the decision to deny the claim. The nice lady at Chrysler said I needed to speak with said rep & go from there. When I asked her for his number, she said she didn't have it. The dealership will not give me his number either. How am I supposed to contact this elusive rep if no one will give me his number? I've spoken to the dealership's owner & he says he'll try to "make some calls" to help.

Any suggestions? Thoughts? Spare Xanax??

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Old 01-04-2016, 10:26 PM   #2
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Lawyer.

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Old 01-04-2016, 10:38 PM
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I'm thinking that too.
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Old 01-05-2016, 06:20 AM   #4
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Mopar oil changes from now on, and save your slips. You can probably get free ones for life thrown in with your lawsuit settlement. Peace of mind with unreliable and unpredictable FCA equipment.
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Old 01-05-2016, 07:48 AM   #5
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get that oil filter and do a metal test, I bet the filter had a flaw, you may be able to even see it with your eyes....if the filter is "missing" then there proof is gone!!
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Old 01-05-2016, 07:56 AM
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I got to see it yesterday at the dealership. They weren't letting it out of their hot little hands.

From what I could see the crack/split was buckled out not in. I would think if a wrench was used to tighten it, then the metal surrounding the crack would be pushed or buckled in, not out.

To me, it looked like pressure from within made it "blow out" for lack of a better explanation.

The stealership is supposed to be putting me in contact with the factory rep who denied the claim.-That is, they're giving him my contact info. So I guess for now, I just wait...
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Old 01-05-2016, 08:12 AM   #7
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Better call Saul

I'd talk to a lawyer - they can't be sure the filter was overtightened - put some pressure on them.
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Old 01-05-2016, 08:30 AM   #8
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lets says you DID put it on too tight...SO what...that won't cause the body of the filter to explode..think about it...too tight would break at the threads
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Old 01-05-2016, 08:33 AM   #9
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Forget talking to the tech who made the decision, he is going to stick to it. You need to go up the food chain
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Old 01-05-2016, 08:45 AM
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Forget talking to the tech who made the decision, he is going to stick to it. You need to go up the food chain
Agreed, but I have to start somewhere.

Just to be clear, it's not the tech at the dealership that I'm hoping to speak with. It's the Chrysler factory rep, who the dealership has to get the "OK" from, to deem it covered by the warranty.
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Old 01-05-2016, 08:51 AM   #11
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I know, been there done that. Ask you dealership who the zone manager is. Start with that position
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Old 01-05-2016, 09:08 AM
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I know, been there done that. Ask you dealership who the zone manager is. Start with that position
Thanks for the tip. Will do.
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Old 01-05-2016, 03:12 PM
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...well that didn't go as planned.

Spoke to the rep. BTW, he's an a-hole. He's sticking to his guns & says that Chrysler isn't going to repair my Jeep under the warranty. He told me to file a claim with my auto insurance.

Whatever the outcome ends up being, after this fiasco, I think my first Jeep is also going to be my last.
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Old 01-05-2016, 03:21 PM   #14
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The oil filter belongs to you! Take the filter to a independent Lab and have a failure analysis performed on it.
Get a copy of the failure report in writing. If the analysis agrees with you, then you have something tangible for a attorney to work with. If it agrees with what the Rep is saying, then don't waste your time and money on a attorney.
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Old 01-05-2016, 03:30 PM   #15
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That oil filter is YOUR property.. Get it

Tell the rep you need his findings in writing.

Get a lawyer have him write a letter it will not cost you much.
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Old 01-05-2016, 04:16 PM   #16
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Dealers & warranty's are a waste ~ an awesome independent mechanic is priceless
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Old 01-05-2016, 05:04 PM   #17
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The oil filter belongs to you! Take the filter to a independent Lab and have a failure analysis performed on it.
Get a copy of the failure report in writing. If the analysis agrees with you, then you have something tangible for a attorney to work with. If it agrees with what the Rep is saying, then don't waste your time and money on a attorney.
X2. With the filter being buckled out as you stated, putting it on hand tight, or even if an owner used a wrench to go 1/4 of a turn tighter, would not cause that type of failure. It had to have been a failure specifically as a result of the manufacturing process. It can happen. Get the filter and have it tested. Good luck.
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Old 01-05-2016, 05:32 PM   #18
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The oil filter belongs to you! Take the filter to a independent Lab and have a failure analysis performed on it.
Get a copy of the failure report in writing. If the analysis agrees with you, then you have something tangible for a attorney to work with. If it agrees with what the Rep is saying, then don't waste your time and money on a attorney.

+1!!!!!!!! I'd have an independent tech, lab, whatever, check out the filter. If the filter is defective, turn the lawyer loose on the company who made the filter. With some patience and money I bet you'll get your engine replaced. I bet if you can get proof the filter was in fact a defect you might be able to represent yourself against the company that made the filter.

Either way Chrysler is not at fault here.
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Old 01-05-2016, 05:39 PM
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Dealers & warranty's are a waste ~ an awesome independent mechanic is priceless
AMEN to that!
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Old 01-05-2016, 05:41 PM
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X2. With the filter being buckled out as you stated, putting it on hand tight, or even if an owner used a wrench to go 1/4 of a turn tighter, would not cause that type of failure. It had to have been a failure specifically as a result of the manufacturing process. It can happen. Get the filter and have it tested. Good luck.
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+1!!!!!!!! I'd have an independent tech, lab, whatever, check out the filter. If the filter is defective, turn the lawyer loose on the company who made the filter. With some patience and money I bet you'll get your engine replaced. I bet if you can get proof the filter was in fact a defect you might be able to represent yourself against the company that made the filter.

Either way Chrysler is not at fault here.
It's a MOPAR filter #409, purchased at Walmart.
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Old 01-05-2016, 06:28 PM   #21
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As much as I want to side with the OP, Jeep didn't do anything wrong here.

If the filter is at fault, I'm sure Mopar has a separate parts warranty that has nothing to do with factory warranty. The problem is, you can almost be guaranteed that warranty will only apply to the filter itself, and not to residual damage caused by the failure. It would be a similar thing if your tire blew up going down the highway, took out your fender, and you asked Jeep to fix the fender.

I do my own oil changes on both my vehicles, but I also absolutely hate dealing with warranties because stuff like this inevitably happens. I always buy the highest quality parts to try and avoid this, which makes the OP's situation even worse because he did buy an OEM quality filter.

In any event, good luck to OP
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Old 01-05-2016, 07:53 PM   #22
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^the reality of it. Chrysler has been burnt by such events and has had to pay up because they performed the oil change service at their dealership. That said Chrysler is not liable in the OPs instance. Sadly. The engine should have been shut down immediately when the "really bad ticking" was first noticed. Valves starving for lube sound.
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Old 01-05-2016, 09:11 PM   #23
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It doesn't matter that the filter was a Mopar filter, someone is currently making Mopar filters. Finding out who makes the filter should be pretty easy, last I heard [a few years back] it was Purolator. Go after them, it's worth a shot.

Gethin brings up a good point though. When the filter failed and dumped the oil an oil light should have gone on. Once that light went on the engine should have been immediately shut down. If you continued to run the engine that would destroy it, shifting the blame back over to you. This is what courts are for. If you're a fighter go for it. Good luck.
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Old 01-06-2016, 12:07 AM   #24
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This is not a filter issue. It is a housing issue and there have been a lot of them. If you over tighten the cap enough to break it you would now right off the bat. There is a big thread about this. Maybe it is time to consider a class action suit.

Lawyer up.
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Old 01-06-2016, 12:12 AM   #25
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This is not a filter issue. It is a housing issue and there have been a lot of them. If you over tighten the cap enough to break it you would now right off the bat. There is a big thread about this. Maybe it is time to consider a class action suit. Lawyer up.
He has a 3.8 liter with an old fashioned oil filter, no cap on a housing.
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Old 01-06-2016, 12:28 AM   #26
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Ah, ok then my bad.
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Old 01-06-2016, 06:41 AM   #27
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This is going to take a independant expert to resolve..

Either way FCA will need to pay.. through Jeep vehicle warranty or Mopar component warranty. It's a matter of which FCA pocket it comes from..

It would take a gorrilla to crack an oil filter housing upon installation - one without an existing manufacturing defect.. if the seam cracked when installing by hand then that would be manufacturing issue..

On the other hand.. if the installer used a oil filter wrench to tighten the oil filter up on the filter housing, that could create a problem proving it didn't lead to the oil filter failing.

Need to take extreme care removing the oil filter for investigation.. If removing with an oil filter wrench, it will create strap marks around the can - and that can work against you.

May need an independant investigator to remove the oil filter...

.
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Old 01-06-2016, 06:48 AM   #28
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^the reality of it. Chrysler has been burnt by such events and has had to pay up because they performed the oil change service at their dealership. That said Chrysler is not liable in the OPs instance. Sadly. The engine should have been shut down immediately when the "really bad ticking" was first noticed. Valves starving for lube sound.
The reality is ... these cut-rate Jeep engineers have also gone too far to reduce manufacturing costs. That's why some people are compelled to go with more robust aftermarket components.

If the flimsy Mopar can cracked upon installation I would be pissed..

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Old 01-06-2016, 07:15 AM
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Thanks for all the info guys, I do appreciate the advice.

Unfortunately, I don't have unlimited funds & the $2k it would cost to retain an attorney for a 50/50 shot at prevailing against FCA, is $2k I could put towards the repair of my vehicle.-Not to mention the months it would take to go thru the legal process, all while without my Jeep. I met with an attorney yesterday & discussed at length, my situation. After looking at all the facts, he said as much.

As for independent testing of the filter...
The stealership already removed the filter from the vehicle.-That wee bit of info came up in my discussion with the Chrysler rep when he mentioned wrench marks on the filter. I laughed & said of course there are, your tech had to use a strap wrench to take it off!

Absolutely insane.

This whole fiasco has been a comedy of errors.

I spoke with my auto insurance agent & he suggested we file a claim.

That's where everything is now.

Tune in next week when we hear the OP say:

"Hey big man!! Lemme hold a dollar!"
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Old 01-06-2016, 07:52 AM
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Any thoughts on where the best place would be to get a replacement 3.8L?
Junk/salvage yard?

ATK North America any good?

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