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Old 07-26-2019, 04:13 PM
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2018 jk soft top issue

I just took over a lease from swaps and I’m having issues with soft top. I took the car to a dealer and they saying I need new back bars and want $1100 to fix it. I was thinking of changing the parts on my own I saw it online for about $480 but my question is is it worth it for me to save the $500 and not now for sure if entire roof will be normal again. I have the oem sunride roof top
This is the problem I’m seeing.
1st thing I noticed when I got the car was the back knuckle on the 3rd bar on drivers side was snapped I replaced that and seems to be fine.

2nd the Spring on the drivers side in the back by the bars is also broken. Only way I was told to change that is with the new 3rd and 4th row bars which is $480.

3rd when I close the top the back bar that comes across the side of the drivers side of the car alone the door is bent up and is sitting about 2 inches different then the same bar on passenger side of car which is lifting the back part of the roof and I have a gap starting by back door on drivers side getting higher going towards back of car.

I’m assuming that would all get fixed if I change that part that Jeep is telling me but my other concern is that the front part of the roof is also off. It pushes over to the drivers side by a inch and in order for me to be able to lock the roof is by forcing it over to passenger side while locking which is hard. I don’t think changing the back part will fix this issue.

Any suggestions on what I should do? I’m not sure why they not covering it under warranty by they saying someone caused the damage.
Please let me know how I should approach this issue.
Thanks in advance

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Old 07-26-2019, 05:00 PM
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Sorry can someone please move this to the jk forum

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Old 07-26-2019, 09:52 PM   #3
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Will need some pics to understand what's going wrong. My first thought is it will probably still work even if the spring assist is broken. As for the front alignment, are you sure both of the sides are locked into the rails at the mid-point? I know if I have one unlocked, the top will shift left or right a bit and it won't align.
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Old 07-26-2019, 11:11 PM   #4
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Old 07-27-2019, 08:46 PM
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Will need some pics to understand what's going wrong. My first thought is it will probably still work even if the spring assist is broken. As for the front alignment, are you sure both of the sides are locked into the rails at the mid-point? I know if I have one unlocked, the top will shift left or right a bit and it won't align.
I will try and. add pictures tomorrow. Yes the top is locked in the middle on both sides and it’s still off
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Old 07-27-2019, 08:48 PM
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Old 07-28-2019, 05:07 AM   #7
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While I am in no way an expert or even a novice when it comes to JKU soft tops, but I certainly wouldn't pay $1,000 to repair an OEM frame when I could purchase an entire Bestop Supertop NX with tinted windows for $1100.

https://www.quadratec.com/p/bestop/5...r-jk-unlimited

When I took the top off my TJ to have it painted, I discovered that while the 4 year old fabric of the Bestop replace-a-top was in great condition, the 15 year old frame was not. I then went with a Bestop Trektop NX for my TJ (it as expensive as the one for the JKU since it included the upper door panels for my half doors).

If this were my JKU, I would go with the frameless Bestop Trektop NX for the JKU which is also $1100.

https://www.quadratec.com/p/bestop/5...ep-wrangler-jk

Colors are more expensive. Now while it is called a frameless, it does have some bars that go across, but they don't move. It has the sunrider feature. You remove the rear window and two rear quarter windows, and you have a bikini top. You flip the sun rider back and only the very back of the Jeep has a covering. The rear sail panels that are part of the top in the normal top are part of the side windows in the Trektop. There are plastic panels in pockets to stiffen this area. Remove the plastic panes and you can roll up the rear window along with the side windows (placing towels between them) and then bungee cording the windows along with the stiffeners on the outside and place the bundle under or behind the rear seat.

I will never go back to a traditional fabric on frame top on my TJ.
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Old 07-28-2019, 09:42 AM
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Will need some pics to understand what's going wrong. My first thought is it will probably still work even if the spring assist is broken. As for the front alignment, are you sure both of the sides are locked into the rails at the mid-point? I know if I have one unlocked, the top will shift left or right a bit and it won't align.
Pictures added
Pic 1 passenger side front pushed over toward driver side.
Pic 2 fro t of top pushing over to drivers side.
Pic 3 drivers side roof bending up going towards the back of car.
Pic 4 inside back drivers side bar bent up.
Pic 5 back spring not holding top even and roof is bent when at rest.
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Old 07-28-2019, 12:00 PM   #9
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Someone treated that top very poorly. In the first picture, if the two bars that hook to the door surrounds and properly attached, they should not do that. (They could also be bent). I would have someone hold the sunrider in the vertical position while you stood in front of the Jeep and looked at the side bars. They should be straight vertical, but the are probably leaning toward the drivers side. I would say that when PO was raising the sunrider, he pulled it toward him with a lot of force.


The bend in the cross bar in the third photo is similar in that someone exerted a lot of force on it to do that. I am scratching my head as to how he could have done that accidentally since it is in the center of the bar. I guess he could have grabbed it while the top was partially down and pulled too hard.

My old top on my TJ would look like the last photo if the fabric didn't fold properly, but I think yours is from the bent pieces.

I wouldn't spend $500 on trying to fix the frame. You can get an entire new frame that your fabric will most likely fit for $670.
https://www.quadratec.com/products/11132_9544_07.htm


But, for $400 more you get an complete new top. You can store the new fabric and use the current top for several more years, and if you are about to sell or trade it off, put the brand new still in the box fabric on (be sure to leave the white paper around the fabric, for those brown boxes will stain if they contact fabrics.
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Old 07-28-2019, 01:44 PM
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Someone treated that top very poorly. In the first picture, if the two bars that hook to the door surrounds and properly attached, they should not do that. (They could also be bent). I would have someone hold the sunrider in the vertical position while you stood in front of the Jeep and looked at the side bars. They should be straight vertical, but the are probably leaning toward the drivers side. I would say that when PO was raising the sunrider, he pulled it toward him with a lot of force.


The bend in the cross bar in the third photo is similar in that someone exerted a lot of force on it to do that. I am scratching my head as to how he could have done that accidentally since it is in the center of the bar. I guess he could have grabbed it while the top was partially down and pulled too hard.

My old top on my TJ would look like the last photo if the fabric didn't fold properly, but I think yours is from the bent pieces.

I wouldn't spend $500 on trying to fix the frame. You can get an entire new frame that your fabric will most likely fit for $670.
https://www.quadratec.com/products/11132_9544_07.htm


But, for $400 more you get an complete new top. You can store the new fabric and use the current top for several more years, and if you are about to sell or trade it off, put the brand new still in the box fabric on (be sure to leave the white paper around the fabric, for those brown boxes will stain if they contact fabrics.
Thanks for the response.
The 1st picture the roof is unlocked if I push it over and lock it it sits properly.
This car is leased so don’t want to put so much money into it. Shouldn’t something like this be covered under warranty?
If I get an entire new frame how would I transfer over top on to new bars. I see at some places the roof is riveted into the bars?
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Old 07-29-2019, 09:21 AM   #11
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It's normal for the front to not align like that if the middle locks for the sunrider position are not in their tracks. Pic 3 looks pretty normal for the window being out. Last pic looks like it's caused by that broken spring assist that you mentioned.

Since you're still in the 3/36 warranty, I would argue that the broken spring assist caused the possible bend in pic 4 and the other top issues. For example, the snapping of the spring could have caused the top to fall back harshly? Since the dealer doesn't seem too helpful, open a STAR case or message JeepCares on here and see if you can get a different dealer to look at it.

If that fails, I would look for someone selling a used top from a 2012+on craigslist and then swap your fabric over.
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Old 07-29-2019, 09:29 AM
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It's normal for the front to not align like that if the middle locks for the sunrider position are not in their tracks. Pic 3 looks pretty normal for the window being out. Last pic looks like it's caused by that broken spring assist that you mentioned.

Since you're still in the 3/36 warranty, I would argue that the broken spring assist caused the possible bend in pic 4 and the other top issues. For example, the snapping of the spring could have caused the top to fall back harshly? Since the dealer doesn't seem too helpful, open a STAR case or message JeepCares on here and see if you can get a different dealer to look at it.

If that fails, I would look for someone selling a used top from a 2012+on craigslist and then swap your fabric over.
Thanks for the advice I will try that. I’m also thinking of taking it to another dealer to see what they say.
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Old 07-31-2019, 08:32 PM
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Just to keep you updated. So I took my car to a 2nd dealership and they said that the same part needs to be changed and they had the warranty supervisor take a look at it and for some reason even though the technician said in front of me that I wasn’t negligent they still won’t cover it under warranty. With the help of jeepcares a was in touch with case manager and they offered me $450 towards the $1100 repairs. I don’t think that’s the way I’m going to be fixing the top so once again I need help with the best way of getting this fixed or a new or used top for a good price if you can please share with me ideas on how to go about this.
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Old 07-31-2019, 08:56 PM   #14
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While I am not familiar with the OEM soft top and how it is attached to the frame, reading through the instructions on removing the old soft top prior to installing a new top fabric to an existing OEM frame, the top is attached to the three bows by phillips screws not rivets.

Here is a copy of the instruction sheet.
https://www.quadratec.com/sites/defa...ons/161263.pdf


Steps 1 through 8 remove the old fabric. Doing that may let you get a good look at the frame after which you an put the fabric back on. Parts of the frame may be riveted in locations that an aftermarket (even Bestop) frame is attached with screws. The aftermarket Bestop frame will also have each bow in two halves that have to be assembled, where the factory installed bows are one piece.

For example, the header bar on my TJ's original top was attached with rivets, while each aftermarket header bar I have seen on websites is attached with small phillips screws.
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Old 07-31-2019, 09:25 PM
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While I am not familiar with the OEM soft top and how it is attached to the frame, reading through the instructions on removing the old soft top prior to installing a new top fabric to an existing OEM frame, the top is attached to the three bows by phillips screws not rivets.

Here is a copy of the instruction sheet.
https://www.quadratec.com/sites/defa...ons/161263.pdf


Steps 1 through 8 remove the old fabric. Doing that may let you get a good look at the frame after which you an put the fabric back on. Parts of the frame may be riveted in locations that an aftermarket (even Bestop) frame is attached with screws. The aftermarket Bestop frame will also have each bow in two halves that have to be assembled, where the factory installed bows are one piece.

For example, the header bar on my TJ's original top was attached with rivets, while each aftermarket header bar I have seen on websites is attached with small phillips screws.
Thanks you are correct the top is only connected with screws. I asked the tech that looked at it how to replace on my own he explained it to me. Now I just got to find a frame.
Would this work for my truck.
https://rover.ebay.com/rover/0/0/0?m...2F352697408743 New Jeep Wrangler JKU Original 4-Door Soft Top & Frame MOPAR (Part #6CW25FX9AA)
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Old 07-31-2019, 10:38 PM   #16
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I'd get on ebay to buy the part, or Craigslist and ebay to find a used top.

Hey I just saw the photos you uploaded. I installed my factory premium top 2 days ago and had the same issue as in photo 1 and 2. I lifted the top and noted it was misaligned with the quick release sunrider latches. Put it back into position and it seems fine.

When I first installed it, I locked the front down before the rear quarter sail panels. I stupidly used a wratchet strap to pull the rear cross frame down due to it being so tight, so I could lock the sail panels into place. I think I'm luck I didn't break anything. That I'm aware of that is.
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Old 08-01-2019, 12:29 AM
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I'd get on ebay to buy the part, or Craigslist and ebay to find a used top.

Hey I just saw the photos you uploaded. I installed my factory premium top 2 days ago and had the same issue as in photo 1 and 2. I lifted the top and noted it was misaligned with the quick release sunrider latches. Put it back into position and it seems fine.

When I first installed it, I locked the front down before the rear quarter sail panels. I stupidly used a wratchet strap to pull the rear cross frame down due to it being so tight, so I could lock the sail panels into place. I think I'm luck I didn't break anything. That I'm aware of that is.
Yeah my top is totally out of wack. It is locked correctly in the latch something else is throwing it off I know for sure the spring retainer in the back is broken but don’t thing that should be throwing the front off by that much that’s why I’m looking to do a full replacement. I found a couple on eBay just not sure if they are a exact match like the one I posted below hopefully someone can tell me. I have no clue how to work Craigslist lol
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Old 08-01-2019, 10:01 AM
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Can you guys please help me and let me know how can I confirm if this is the correct part I need to replace my top. Will this work on my 2018 jku 4 door?

https://rover.ebay.com/rover/0/0/0?m...2F352697408743
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Old 08-01-2019, 10:04 AM   #19
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Can you guys please help me and let me know how can I confirm if this is the correct part I need to replace my top. Will this work on my 2018 jku 4 door?

https://rover.ebay.com/rover/0/0/0?m...2F352697408743
yes, it will.
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Old 08-01-2019, 11:54 AM
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Originally Posted by Bsstuff1 View Post
Can you guys please help me and let me know how can I confirm if this is the correct part I need to replace my top. Will this work on my 2018 jku 4 door?

https://rover.ebay.com/rover/0/0/0?m...2F352697408743
yes, it will.
Ok great thanks. I’m working on a deal with the seller to ship this from California to New Jersey. We shall see what happens.
Thanks for the help
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Old 08-05-2019, 10:50 AM
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Hello all so I’m still looking to purchase a top and wanted to know if you guys can help me out with this top someone is selling on eBay I tried asking him questions and not getting any response.
Can anyone tell me if this top will work with my wrangler as it says 4 door but in one of the pictures the top says 2 door. Also not sure what model this is coming off with this fit in my 2018 4 door jku. How can I tell if it has the spring retainers. Is this a premium top. And is this a sunride top. Thanks.

https://rover.ebay.com/rover/0/0/0?m...2F283214552188 2010-2017 JEEP WRANGLER 4 DOOR SOFT TOP OEM NEW MOPAR
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Old 08-05-2019, 11:11 AM   #22
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Hello all so Iím still looking to purchase a top and wanted to know if you guys can help me out with this top someone is selling on eBay I tried asking him questions and not getting any response.
Can anyone tell me if this top will work with my wrangler as it says 4 door but in one of the pictures the top says 2 door. Also not sure what model this is coming off with this fit in my 2018 4 door jku. How can I tell if it has the spring retainers. Is this a premium top. And is this a sunride top. Thanks.

https://rover.ebay.com/rover/0/0/0?m...2F283214552188 2010-2017 JEEP WRANGLER 4 DOOR SOFT TOP OEM NEW MOPAR
In short, it looks like a 4-door top, but can't be sure without a response from the seller. I'm a little cautious about this posting.

To me, it looks like the top sticker does not belong to that top. It's not correctly placed and it was probably put there by mistake. It looks like the bottom sticker and the part number in the see-through sleeve is correct for the premium 4 door top (1YA88FX9AE).

However, warning indicators are up for me. I don't like the fact that it has the wrong sticker on top of the correct sticker (suspicious), that he left it in the shipment position in the back of his jeep for like 5 years, and that he doesn't have the hardware and windows.
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Old 08-05-2019, 12:04 PM   #23
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I would be cautious as well. I bought my soft top new off craigslist with all the hardware. Hard to believe anyone would leave the top in the shipping position for years and to not have the remaining pieces at all.
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Old 08-05-2019, 12:33 PM   #24
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If you're not getting a response BEFORE they've got your cash, are they going to respond AFTER they have? Nope.

I had a hard time with ebay last year. Bought a $600 pool filter and it arrived broken. In order to get a refund I spent a couple of hours over the phone with ebay support, and it took them quite a while to convince the seller to change their mind and give me a refund.

I was out of the refund window by a couple of days due to being away from home at work.

ebay is a never again for me for something big unless I can pick it up, verify the condition and pay the cash. I'd rather shop on Amazon, and I hate Amazon.
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Old 08-05-2019, 01:45 PM
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Noted ok thank you all for the heads up. I guess if he doesn’t respond to me I won’t buy it and since it’s a pick up I guess I won’t pay till I see it.
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Old 08-20-2019, 08:22 AM   #26
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Check FB marketplace or the forum classifieds for a complete soft top locally. I see them for sale all the time and much cheaper than $1100. They are super easy to remove and install, check youtube, there are plenty of good installation vids.
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Old 08-20-2019, 12:14 PM
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Check FB marketplace or the forum classifieds for a complete soft top locally. I see them for sale all the time and much cheaper than $1100. They are super easy to remove and install, check youtube, there are plenty of good installation vids.
Thanks for the response I ended up getting one of eBay for $200 worked out perfect

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