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Old 01-14-2014, 04:34 PM
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Anyone get their ACE Black Friday JK Stuff yet??

So I ordered their Black Friday special - rear bumper, LEDs, and a bunch of stuff...

Been getting the run around on when this will ship. Last Monday they said it would ship in 2 business days, it's been crickets since then.

Every time I call them, I get a recording that the office is closed.

Anyone get their stuff yet?

Thinking of filing a complaint and disputing the charges with the CC company since they have my money and I can't reach them or get what I ordered.

Scott

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Old 01-14-2014, 04:49 PM   #2
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All of my parts have finally arrived as of yesterday (front and rear pro series bumpers, rock rails, and led lights). I know they got slammed with orders and every time I have called they have answered and helped out tremendously. Even allowed me to exchange jerry can mount for hi lift mount. Not to sound like an ass, but you have the correct number and are calling during their business hours?

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Old 01-14-2014, 05:00 PM
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I have been calling the number on their site and emailing them too. I just called at 4:20PM, and their recording says they close at 4:30. If they are so behind, I thought maybe they'd work longer to get caught up...???

Last email from them was 1/7:

"Scott this should ship within the next 2 business days."

That was my last contact from them, over a week ago.
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Old 01-14-2014, 05:22 PM   #4
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Also remember the Midwest got slammed with snow and super frigid temps between then and now. I know they probably didn't work a few days. I think they said they closed down on the Facebook page. I can only bet how many orders they had over that sale. All I can say is be patient, and awesome things will arrive!

I haven't called close to their closing times before. I gave them a call yesterday I think around 1100 and spoke to AJ after maybe 1 min from being transferred from their receptionist. I do remember calling them one weekend and they answered because they were working on their jeeps. Thought that was cool.

Also just a testament to their product so far, this is how my rear bumper arrived in packaging and what was on the inside. No damage except some corner scuffs which I'll hit with some rustoleum. I know only shipping from MI to VA, but it looks like it took a beating enroute! Can't wait to beat it up once installed and on the trails!
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Old 01-14-2014, 05:42 PM
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Behold the power of the forums.

AJ called me a minute ago and gave me an update on the order which I appreciate. That was really all I was looking for.

I understand these guys are a small outfit and make a great product - that's why they are swamped! Every great, lasting company struggled with their own success at one point or another.

How they handle customers in this period is what sets the future for success.

I appreciate the call and look forward to the install!!!



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Old 01-14-2014, 05:47 PM   #6
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Originally Posted by scottmphoto View Post
Behold the power of the forums.

AJ called me a minute ago and gave me an update on the order which I appreciate. That was really all I was looking for.

I understand these guys are a small outfit and make a great product - that's why they are swamped! Every great, lasting company struggled with their own success at one point or another.

How they handle customers in this period is what sets the future for success.

I appreciate the call and look forward to the install!!!



Scott

Scott

It was great talking with you today. And for all of our awesome customers still waiting for product we are filling orders daily and shipping daily. We are very appreciative of your patience and if you need to speak with me please give me a call at the shop or on my cell. Also you can reach me by email

[email protected]
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Old 01-15-2014, 09:38 AM   #7
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I order my rock rails as soon as the Black Friday sales opened on Thanksgiving evening. I received them in about a week. Maybe I was one of the first people in line or they just had a stockpile of rock rails on hand. Install went easier than expected. Did it by myself and used a milk crate to balance the rails and I bolted them up with my impact gun. Easy breezy with the right tools.

Now I am waiting on their front & rear aluminum bumpers to come to market & on sale!
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Old 12-17-2015, 10:57 AM   #8
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Called them several times already.
I ordered the Pro Series Rear Bumper with Tire Carrier (plus jerry can mount and relocation mount.

First they said 2 weeks.
I called back in 2 weeks, they said "your the 11th order, so it should be 4 business days".
Called back after 5 business days after, "you're going to have to wait 4 to 5 weeks, give the powder coaters a break".

Besides that discrepancy, I'm patiently waiting for mines. I'm pretty sure they're very backed up from all the orders from Black Friday, even though their order status answer makes no sense at all. But I have been reading a lot of good reviews, so I'll put my trust in them and wait for little bit longer.
Just hope I get it before the temperature drops significantly so I can install it.

Definitely looking forward to receiving it.
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Old 12-17-2015, 10:59 AM   #9
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Just realized this was a 2013 thread. My bad for bring a dead thread back up. lol
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Old 12-17-2015, 02:53 PM   #10
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Just realized this was a 2013 thread. My bad for bring a dead thread back up. lol
You will be happy with the end result. Ace makes quality stuff.
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Old 12-17-2015, 06:52 PM   #11
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Originally Posted by SA88 View Post
Called them several times already. I ordered the Pro Series Rear Bumper with Tire Carrier (plus jerry can mount and relocation mount. First they said 2 weeks. I called back in 2 weeks, they said "your the 11th order, so it should be 4 business days". Called back after 5 business days after, "you're going to have to wait 4 to 5 weeks, give the powder coaters a break". Besides that discrepancy, I'm patiently waiting for mines. I'm pretty sure they're very backed up from all the orders from Black Friday, even though their order status answer makes no sense at all. But I have been reading a lot of good reviews, so I'll put my trust in them and wait for little bit longer. Just hope I get it before the temperature drops significantly so I can install it. Definitely looking forward to receiving it.
You will definitely like the bumper. It's solid and no rattle.

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