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Old 10-11-2016, 05:48 PM
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Dent after Jeep leak repair?

Hi Everyone,

I have been busy enjoying my new 2016 JK Willys. Last week I brought it in for a small leak at the bottom of the passenger door. When I got it back I found this? How could this happen, because the dealer has no idea? Anyone out there have experience.

Before


After 1


After 2


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Old 10-11-2016, 05:56 PM   #2
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If it wasn't there before hand and it is there after picking it up, the dealer has to explain/fix it. It could be cause many ways, it is not up to you to figure out what his mechanics did.

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Old 10-11-2016, 06:13 PM   #3
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The first photo looks like the seal was just out of the track. It takes a minute to take care of that because the seals aren't glued in place. On new JK's the seals sometimes stick to the door jamb and pull out. Wipe them down with silicone to prevent it from happening again. The seals easily push back into the track. There's no reason that type of repair should cause a dent. Someone at the dealer obviously dented it somehow, have them repair it.
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Old 10-11-2016, 06:24 PM   #4
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It looks like that was hit with a hammer, or rubber mallet. It bent the metal until the paint peeled away from the metal. I know because I used a rubber mallet in that area when I could not get my kickbax mirrors to sit in my door hinges correctly. Luckily, I had some matching Mopar aerosol touch up paint. I took care of it when I did it and I can't even tell it is there without looking closely for it.
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Old 10-11-2016, 06:28 PM
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Thanks for the replies. They kept my Jeep for 2 days. My theory is they hit it with a hammer, broke the scuff board and ordered a new scuff board. On the phone they said they were keeping it over night to ensure it was leak proof. The leak was 10x worse. Does anyone know what they refereed to as the Chrysler star report for leaks and fixes. He showed me a picture and the jeep pictured had the same dent. "How weird" he said. I want to do some background education. I think your right about hitting it with a hammer maybe to align it. Dealer basically says they have no idea how that could happen they have the best people.
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Old 10-11-2016, 06:43 PM   #6
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http://cdjw.org/forums/filedata/fetch?id=10317

I am hoping that this may help. The link is to a JK Top Leak Diagnose and Repair Manual on the website of the Albany, NY Jeep club (CDJW.org) that I am a member of. Your damage looks like the area on page 19-20 of the manual.

Edit... I did not realize that there was a longer version of the manual already on the Forum.

https://www.wranglerforum.com/f202/jk...al-705042.html
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Old 10-11-2016, 07:11 PM
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Thanks cbunting24

I just want to check is that the 2014 Leak Manual. I was looking for the in the "Cowl Side Panel Repair" section but not finding it. I might be missing something. Is this the right document?

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Originally Posted by cbunting24 View Post
http://cdjw.org/forums/filedata/fetch?id=10317

I am hoping that this may help. The link is to a JK Top Leak Diagnose and Repair Manual on the website of the Albany, NY Jeep club (CDJW.org) that I am a member of. Your damage looks like the area on page 19-20 of the manual.

Edit... I did not realize that there was a longer version of the manual already on the Forum.

https://www.wranglerforum.com/f202/jk...al-705042.html
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Old 10-11-2016, 07:16 PM
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Star stands for Service Technical Assistance Resource center. Apparently there are STAR reports, that if needs more attention graduates to a STAR case which can become a TSB if there is enough cases.

Wish I could look these up and find the one that requires a hammer.
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Old 10-11-2016, 07:20 PM   #9
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Thanks cbunting24

I just want to check is that the 2014 Leak Manual. I was looking for the in the "Cowl Side Panel Repair" section but not finding it. I might be missing something. Is this the right document?
Take a look at page 23 in either of the pdf files. The first four pages of the file are not numbered the same, so page 23 is actually numbered page 19.
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Old 10-11-2016, 08:00 PM
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Thanks checked it out. Its definetly in that area. I just wish I could look at the STAR reports to see which requires a hammer. Service clerk showed me a picture that looked the same as the damage done to mine from the STAR reports. Unfortunately there was too much going on and I didn't ask for a copy.
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Old 10-13-2016, 06:04 AM   #11
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I can't imagine ever needing a hammer in that area, but quicker is always better....right?

Reminds me of my father. Just tight enough for him was to tighten it until it strips....and then back it off a quarter turn.
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Old 10-13-2016, 06:55 AM   #12
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Aside from the dent I don't like the poor adhesion of the paint. The dent sucks and they should fix it but the paint and primer both flaked right off like there was no bond.
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Old 10-13-2016, 07:05 AM   #13
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It looks like someone hit it with a hammer. They'll deny it and toss the ball in your court. Good luck, it will end up being your word against theirs.
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Old 10-18-2016, 11:29 PM
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I took tons of pictures before it went in. The scuff board isn't scratched like the one that was in there. I have to call them tomorrow be too busy working. Service manager also failed to call me.

This is really souring my Jeep experience. Thing was pristine. Yes there can be off-road scares but I'll put them there!

Also raining in two days will see if the second leak repair worked...
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Old 10-18-2016, 11:38 PM   #15
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I would be pissed hopefully they help you out. But unfortunately I have a feeling they will deny any wrong doing and not take responsibility whatsoever. That's how life is sometimes.
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Old 10-19-2016, 12:14 AM   #16
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That trim piece is a pain in the butt to remove. You can pry it over the metal body using a flathead but you could damage the metal, I suspect someone did that.
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Old 10-19-2016, 08:20 AM   #17
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Bent

OVER... Let everyone know this great dealers name and location so NO one else gets BENT OVER
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Old 11-03-2016, 03:27 PM
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I am getting close to posting the Dealer but am continuing to give them a chance.

So far things have not gotten better. They are claiming that have not done it but they will fix it with body work. Which isn't good enough for me. Not after having to fight and still slapped in the face saying I did it when I have a complete day by day picture journal.

Door went in the first time for a minor leak. After the leaked was 10x worse, now its more like 6x worse but the gasket sticks to the vehicle where the other patch they made was done. What a pain in the butt!

They are calling in a service rep and not sure what that will in tail. Any advice?
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Old 11-04-2016, 04:54 AM   #19
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I am getting close to posting the Dealer but am continuing to give them a chance.

So far things have not gotten better. They are claiming that have not done it but they will fix it with body work. Which isn't good enough for me. Not after having to fight and still slapped in the face saying I did it when I have a complete day by day picture journal.

Door went in the first time for a minor leak. After the leaked was 10x worse, now its more like 6x worse but the gasket sticks to the vehicle where the other patch they made was done. What a pain in the butt!

They are calling in a service rep and not sure what that will in tail. Any advice?
IMO you're between a rock and a hard place. Reason being Chrysler is probably going to push the blame off to you and/or the dealer. As it stands now the dealer won't admit fault, and you know the vehicle came in fine, so that takes Chrysler out of the loop with regard to the damage. While the vehicle was shipped with a leak, it was not shipped with that dent, and the problem got worse after the dealer "attempted to fix it." The dealer already stated they'd send it to a body shop for repair, of the dent, and probably hopes that that's also going to fix the leak. See how it plays out, but I have a feeling there's a good chance you'll need an attorney for this one. Especially for you're shooting for a new Jeep.

These stories of dealers f"ing up vehicles bring back a few very unpleasant memories, and why I dread the idea of bring in a vehicle for any kind of work at all. Good luck.

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