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Old 09-07-2017, 10:13 AM   #61
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just be very deliberate. The grind happens to me (2017 2dr manual) ONLY when i am in a tremendous hurry and basically get it into R while the car is still turning on. If you give her a sec she'll slide right on in as designed.

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Old 09-07-2017, 09:00 PM   #62
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Originally Posted by Keyser View Post
Vehicle: 2017 Wrangler Sport 4 Door with Manual and ~3000 miles

I have the issue with getting it into reverse and it grinding and/or popping out. The issue is intermittent. The dealership could not duplicate it and dismissed my concern for it. They also said that if it is happening, that it is normal.

Currently, I basically play with the stick, alternating between shifting into different gears and reverse until I feel it correctly/fully shift into reverse. I then hold the stick in that location while I am reversing. Since I have started this procedure, it has not popped out nor ground the gears, but it is extremely frustrating to have to do this every-time I need to reverse.

Honestly, I have not wanted to be without my new Jeep and stuck in a loaner enough to push the issue with the dealership. I will probably take it up with them again soon though.

You're in the exact same boat I am. I have a 2017 2 door Big Bear manual. Same reverse issue.

Initially (and after two weeks) the dealer dismissed the issue. I then showed them in person on a test drive with a shop foreman. He said "oh ok you're right." My Jeep has been there seven weeks - I only had it for six weeks since I bought it. Meaning it has been in the shop for more than half of the time i've owned it.

The dealer told me on seven seperate occasions the Jeep would be ready on X day. Then I call the day before and they say otherwise.

Jeep Cares / Jeep Wave is now involved.

I requested a buy back and was immediately escalated to "actually help and respond to this guy" because under CA law after X number of weeks they have to give you a buy back.

I'm now being offered a Jeep "Maximum Care" warranty BUT I sacrifice my ability to do the buy back. The warranty supposedly covers everything for the entire life of my ownership (until I sell) and is worth $3000-$4000.

Anyone know if these warranties are worth it, valid and/or trustworthy? So far my faith in Jeep is 0/10.

Also curious about thoughts re buyback. Will be two months to fix my f'ing transmission (which they decided TODAY in week SEVEN that they should do).


Thanks all and sorry for the vent/rant.

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Old 09-07-2017, 09:02 PM   #63
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Originally Posted by losangelescowboy View Post
You're in the exact same boat I am. I have a 2017 2 door Big Bear manual. Same reverse issue.

Initially (and after two weeks) the dealer dismissed the issue. I then showed them in person on a test drive with a shop foreman. He said "oh ok you're right." My Jeep has been there seven weeks - I only had it for six weeks since I bought it. Meaning it has been in the shop for more than half of the time i've owned it.

The dealer told me on seven seperate occasions the Jeep would be ready on X day. Then I call the day before and they say otherwise.

Jeep Cares / Jeep Wave is now involved.

I requested a buy back and was immediately escalated to "actually help and respond to this guy" because under CA law after X number of weeks they have to give you a buy back.

I'm now being offered a Jeep "Maximum Care" warranty BUT I sacrifice my ability to do the buy back. The warranty supposedly covers everything for the entire life of my ownership (until I sell) and is worth $3000-$4000.

Anyone know if these warranties are worth it, valid and/or trustworthy? So far my faith in Jeep is 0/10.

Also curious about thoughts re buyback. Will be two months to fix my f'ing transmission (which they decided TODAY in week SEVEN that they should do).


Thanks all and sorry for the vent/rant.
To clarify the last part - they told me today that instead of doing the crazy amount of work to fix my transmission that now theyre going to replace it. Making all of the time it sat there while they were "fixing" it useless. It's been there seven weeks and now they decide to replace it?!
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Old 09-07-2017, 09:32 PM   #64
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I would be livid. They should at the very least make 2 months of payments for you. I would go for the buy back and go buy another one at a better dealership. When I had my issue I took it in showed them the forum. Their tranny guy said he had never heard anything about the problem. Kinda funny cuz I use to work at that dealership 13years ago. I knew the tranny specialist. Anyways they drove it and immediately replaced the shift tower. But now the whole tranny just doesn't seem right to me. Every once in awhile driving on a rough dirt road it will come out of gear. And it seems when you push the clutch in all the way it doesn't go into gear very smooth..I drive a semi most the time and never use a clutch and I can shift it smoother than my Jeep
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Old 12-11-2017, 05:06 PM   #65
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After months and months and months of being livid for paying well over $30k for a bodystyle that's been produced for....TEN YEARS....I am finally getting a lemon law attorney. I can't believe how....1) poorly manufactured Wranglers are. I get it. We all love them (when they work) but jesus christ FCA. You've had ten years.... 2) FCA customer care is atrocious. Worse than my cable company by miles. Inept in every way. 3) FCA dealers are some of the least honest I've worked with. Having worked at a dealer and owning many vehicles at many dealers I can say that FCAs are consistently less trustworthy and effective.

All in - I'm over it. This Jeep was a horrible purchase and even worse a major cause of frustration, anger and had a massive impact on my productivity this year.

I hope none of you experience what I have. I hope that all of you purchase brand new vehicles and get what you paid for.

But it's time to acknowledge that FCA is junk and those who love their product too often turn a blind eye.

If people stop putting up with this maybe it would change?

Then again it probably never will.

Best of luck to all of you and sorry to vent. But my god. What a waste of time and money.
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Old 12-13-2017, 12:13 PM   #66
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JK 2Dr Reverse issue

New 2017 JK 2dr Smoky Mountain Edition Sahara. 6 speed, less than 5k miles.

I've been going through the various threads and posts to see if others had this problem. Looks like I'm not alone. I brought mine in for a lube and tire rotate, told them about my similar reverse problems.

From a dead stop, shifting into reverse, half the time it grinds into gear. The other half, no matter how hard I shift, it doesn't lock into gear. Subsequently it pops out of gear and grinds until I put it into Neutral. Engaging the clutch and throttle slowly, while holding the Shifter down, sometimes will pop it into gear. Although with a little extra throttle it will pop out again just as easily as it went in.

I usually park in Neutral with E-brake. Shifting into 1st or 2nd before going into reverse typically does nothing to help it. I figured it was a 50/50 shot for the dealer to replicate the issue. If not, I would try again next time or take it for a ride with the technician until it happen.

Luckily the dealership I bought the car from was able to replicate it. The next appointment is for the 18th. I'm figuring they will have it through x-mas. I'm going to take @chewkee24 description of his issue and parts list. Fingers crossed, wish my jeep luck and the tranny comes out the other side.
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Old 12-15-2017, 10:02 AM
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Good news is they can fix it. My tech checked with Jeep first and then hit online forums to see if there were similar issues that other people reported.
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Old 12-20-2017, 08:12 AM   #68
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I have issues (occasionally) when shifting to reverse too. It'll grind and pop out. It'll always engage immediately on the second try tho. Def a pain but it infrequent. Still, if I were advising anyone, I'd say go for an automatic trans Jeep to avoid the headache that is specific to the jku manual trans.
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Old 01-19-2018, 08:01 PM   #69
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Originally Posted by SmkyMtn17 View Post
New 2017 JK 2dr Smoky Mountain Edition Sahara. 6 speed, less than 5k miles.

I've been going through the various threads and posts to see if others had this problem. Looks like I'm not alone. I brought mine in for a lube and tire rotate, told them about my similar reverse problems.

From a dead stop, shifting into reverse, half the time it grinds into gear. The other half, no matter how hard I shift, it doesn't lock into gear. Subsequently it pops out of gear and grinds until I put it into Neutral. Engaging the clutch and throttle slowly, while holding the Shifter down, sometimes will pop it into gear. Although with a little extra throttle it will pop out again just as easily as it went in.

I usually park in Neutral with E-brake. Shifting into 1st or 2nd before going into reverse typically does nothing to help it. I figured it was a 50/50 shot for the dealer to replicate the issue. If not, I would try again next time or take it for a ride with the technician until it happen.

Luckily the dealership I bought the car from was able to replicate it. The next appointment is for the 18th. I'm figuring they will have it through x-mas. I'm going to take @chewkee24 description of his issue and parts list. Fingers crossed, wish my jeep luck and the tranny comes out the other side.
hey - you may very well love your jeep. and if you do great. love that thing like there's no tomorrow.

i had the exact same issue as the people on this board. purchased brand new around june 1 17 and it was in the shop from july through mid september.

if you don't absolutely LOVE your jeep...process it as a lemon. the laws are unbelievably favorable towards the consumer. if you jeep was in the shop for more than 30 days (NON consecutive) for this tranny issue you are entitled to a refund. i'm sure as hell getting one.

as it was put to me by a jeep tech after jeep offered me a lifetime warranty..."any brand new vehicle that has a tranmission issue at 2500 does not tend to get better over time"

i for one am over it. plenty of other amazing vehicles out there that cost less and cause a LOT LESS headache.

best of luck to all of you. but seriously...you don't have to deal with this shit. you only live once!
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Old 01-26-2018, 10:43 AM   #70
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My 2017 Smoky Mountain JKU ^ speek is having the same exact issue. Scheduled service for next week. Thanks.
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Old 01-26-2018, 04:12 PM   #71
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Originally Posted by SmkyMtn17 View Post
New 2017 JK 2dr Smoky Mountain Edition Sahara. 6 speed, less than 5k miles.

I've been going through the various threads and posts to see if others had this problem. Looks like I'm not alone. I brought mine in for a lube and tire rotate, told them about my similar reverse problems.

From a dead stop, shifting into reverse, half the time it grinds into gear. The other half, no matter how hard I shift, it doesn't lock into gear. Subsequently it pops out of gear and grinds until I put it into Neutral. Engaging the clutch and throttle slowly, while holding the Shifter down, sometimes will pop it into gear. Although with a little extra throttle it will pop out again just as easily as it went in.

I usually park in Neutral with E-brake. Shifting into 1st or 2nd before going into reverse typically does nothing to help it. I figured it was a 50/50 shot for the dealer to replicate the issue. If not, I would try again next time or take it for a ride with the technician until it happen.

Luckily the dealership I bought the car from was able to replicate it. The next appointment is for the 18th. I'm figuring they will have it through x-mas. I'm going to take @chewkee24 description of his issue and parts list. Fingers crossed, wish my jeep luck and the tranny comes out the other side.
Just an update to my Wrangler. I went in for service on the 18th. They only had my JK for the day. They did a visual inspection and order parts the following day. I called them after new year. Called again today, same story. Synchros are still on backorder and aren't shipping til Feb 13th. I'm a patient person, but waiting 60 days seems like a long time. I'm tempted to call back and speak to the service manager and see what he can do for my situation. Hopefully I'll have another update before February.
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Old 01-30-2018, 09:06 AM   #72
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Just an update to my Wrangler. I went in for service on the 18th. They only had my JK for the day. They did a visual inspection and order parts the following day. I called them after new year. Called again today, same story. Synchros are still on backorder and aren't shipping til Feb 13th. I'm a patient person, but waiting 60 days seems like a long time. I'm tempted to call back and speak to the service manager and see what he can do for my situation. Hopefully I'll have another update before February.
Hi SmkyMtn17,

We would like to look into this further for you and see if there is any opportunity for us to assist. Please send us a private message with your VIN, current mileage, servicing dealer and more details.

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Old 01-30-2018, 10:55 AM   #73
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My experience so far....

Vehicle: 2017 Big Bear 2 Door, manual, ~2000 miles

Car is at dealer for two weeks. I explain the issue, print this thread, give them the details. They are dismissive and say they will look into it.

Two weeks later they call (never having returned mine) and say there are no issues they can replicate with the vehicle.

I take a half day off work to go down there. I'm not going to let them claim there's nothing wrong with it. Shop foreman sighs at me. OK I'll test drive with you if you HAVE to show me. Within one minute of the test drive the shop foreman realizes I'm not full of s***. He accepts the issue is real and apologizes.

I'm pretty pissed because of all the wasted time. Two weeks plus now another day of driving around to get this done.

Two weeks later (now) they finally tell me it's the first and reverse gear synchros. They're replacing them now and will call me. Parts for that take 5-7 weeks.

Anyways to anyone thinking about buying a new JK....don't. Such a headache.
That sounds more like a problem with your dealer than a problem with JK's as a whole.
This thread is full of people who had their version of this issue dealt with much better than your dealer is doing.
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Old 01-30-2018, 12:43 PM   #74
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Hi SmkyMtn17,

We would like to look into this further for you and see if there is any opportunity for us to assist. Please send us a private message with your VIN, current mileage, servicing dealer and more details.

Julie
Jeep Social Care Specialist
Hi Julie,

Thanks for checking into this. I'm not getting much response from the Service Manager at my dealer. I'm sending you a Private Message with my information.
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Old 04-19-2018, 02:39 PM   #75
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Thumbs up Reverse Problem *Fixed*

I got my Jeep back from service last Friday. I wanted to drive it a week before I gave my feedback. It's been a long wait for the parts to come in. Since November, that's 5 months!

It's official, my reverse gear works, first try, every time now. I can finally turn my body around and look out my rear window. Before I was constantly pressing my hand on the shift lever and still having reverse pop out.

My biggest concern wasn't the time it takes to repair Reverse but how the service might affect gears 1-6. Well the other gears feel unaffected by the service. All in, it was worth the wait.

It was only 5 days to repair it, but 5 months waiting for parts.

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Old 04-20-2018, 07:16 AM   #76
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I have had several issues with the ordering delays. I am now at 75 days waiting for the parts. Dealership is frustrated because it makes them look bad. I call Jeep help line and get transferred to a representative voicemail that is in Spanish. Just lost. I’ve missed several Jeep events and top down days.
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Old 04-21-2018, 11:20 AM   #77
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Does anyone with a 2007 or newer Wrangler NOT experience shifting issues? I can go on and tell you my story but is the same as everyone else’s. I’ve sunk nearly $6000 into my transmission in the last four years. I wish I had just bought a new one (Transmission) When the issue first arose. But even after the six grand in a total of At least six months sitting in dealers and transmission shops I’m faced with the exact same issue again and no it’s not the shifting boot.
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Old 04-30-2018, 07:01 PM   #78
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So I proactively reach out to Jeep. Get a sorry not sorry email and then an updated parts date of 8/16/2018. How does a company operate like this? No parts on hand? I will miss entire spring and most of summer WITHOUT the Jeep. At what point do I get a lawyer involved? Speechless.
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Old 07-11-2018, 01:04 PM   #79
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I have the same problem with 2017 Big Bear, purchased in July 2017.
Problem with reverse started 2 months after purchase. It kicks out of reverse, if I hold my hand on the shifter, I can hold it in and I can hear loud click as it stays in gear to prevent it from being kicked out. If I let go and release clutch, it grinds.

I just came back from the dealer, they scheduled appointment for the next week.

They told me not to expect it to be repaired. There are two other Wranglers with the same problem, on one of them they replaced transmission, and it still does the same thing. They will report to Chrysler as they did the other two. They are still waiting for solution to repair.
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Old 07-11-2018, 02:06 PM   #80
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I have the same problem with 2017 Big Bear, purchased in July 2017.
Problem with reverse started 2 months after purchase. It kicks out of reverse, if I hold my hand on the shifter, I can hold it in and I can hear loud click as it stays in gear to prevent it from being kicked out. If I let go and release clutch, it grinds.

I just came back from the dealer, they scheduled appointment for the next week.

They told me not to expect it to be repaired. There are two other Wranglers with the same problem, on one of them they replaced transmission, and it still does the same thing. They will report to Chrysler as they did the other two. They are still waiting for solution to repair.
Contact JeepCares. They will help you out. Mine was fixed way before I or the dealer expected. I really believe @JeepCares helped expedite things quicker. I have had no issues eith mine since I got it back. IMO your dealer doesnt know what he is talking about. From what I was told FCA knows there is an issue and a TSB has gone out already. FCA also has a parts kit to fix this problem. I took mine to a different dealer than i usually go to they looked at it ordered the parts and told me they would call when they came in. FCA also called me and kept me updated.
So in short.. PM JeepCares on this forum and maybe chose another dealer that reads the TSB's..
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Old 07-12-2018, 03:25 PM   #81
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Contact JeepCares. They will help you out. Mine was fixed way before I or the dealer expected. I really believe @JeepCares helped expedite things quicker. I have had no issues eith mine since I got it back. IMO your dealer doesnt know what he is talking about. From what I was told FCA knows there is an issue and a TSB has gone out already. FCA also has a parts kit to fix this problem. I took mine to a different dealer than i usually go to they looked at it ordered the parts and told me they would call when they came in. FCA also called me and kept me updated.
So in short.. PM JeepCares on this forum and maybe chose another dealer that reads the TSB's..

Contact JeepCares if you want to commit to owning a vehicle that will cause you headaches and heartbreaks for years to come.



I spent seven months going back and forth with JeepCares, Jeep Wave and a littany of other FCA departments. It often (after the initial "we'll take care of you" promises) took them months (yes, months) to respond to a single question of mine.



FOUR out of the the first 12 months of ownership of my '17 Big Bear Wrangler were spent in the shop. This is not acceptable. You, me all of us owners who spent $$$$ deserve better than that.



You do not have to keep your Jeep. If it has spent more than 30 cumulative days in the shop you are entitled to process it as a lemon and get a full refund. What they don't compensate is the emotional toll, hours (nay DAYS, WEEKS, MONTHS) of wasted time and heartbreak.



Stand up for yourself and get your money back. First step is to retain an attorney (edit: lemon attorney, they specialize in this and so many FCA products have issues that they'll be more than familiar with Jeep). Before I retained mine Jeep nearly gaslighted me into signing away my right to process the Wrangler as a lemon so they could "gift me" an extended warranty. Thank god I did not fall for that.



Most likely ALL of you are dealing with this same confusion and frustration. If you process it as a lemon you'll get to walk away and purchase a car from a company that knows how to make them. After all, though most people in this forum don't want to admit it, there are plenty of options outside of the Wrangler that won't just fulfill your needs....they'll actual WORK! Shocking...I know :-)
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Old 08-13-2018, 09:30 PM   #82
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I purchase my first Jeep Wrangler in december 2017 and I have the same issue as you have with my reverse. Issues started four months after I purchased it, and the vehicle has now been for the last 9 weeks under repair. When I contact FCA, they can't provide any information about timelines. As I live in Canada, we are not as protected. I have decided to involve a lawyer as it is unacceptable for Jeep not to have this issue resolved.
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Old 08-14-2018, 04:16 PM   #83
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My 2015 JKR has had the reverse issue for at least three years. It's probably a monthly occurance that I forget and grind the gears when I let the clutch out. If I hold pressure on the shifter and slowly release the clutch I can get it to go in. I pull into my garage, so almost every morning I go through the process of putting it in reverse and easing out the clutch until it goes all the way in gear. Once it's in gear it stays.
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Old 08-16-2018, 11:31 PM   #84
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Just had my 2017 JK Hard Rock Rubicon transmission fixed/rebuilt from the know reverse gear bulletin. Took over 2 months for parts to come in, replaced fluid with Penzoil synchromesh as well. Problem solved, each shift feels much better and more ‘secure’ if that makes sense. Just goes into each gear better and no more issues popping out of Reverse. Happy.


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Old 08-16-2018, 11:58 PM   #85
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Just had my 2017 JK Hard Rock Rubicon transmission fixed/rebuilt from the know reverse gear bulletin. Took over 2 months for parts to come in, replaced fluid with Penzoil synchromesh as well. Problem solved, each shift feels much better and more ‘secure’ if that makes sense. Just goes into each gear better and no more issues popping out of Reverse. Happy.


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I also took the opportunity to upgrade the transmission crossmember with a Rock Hard unit. No big deal, but side benefit that I noticed on immediately (either from the transmission work or the crossmember?) was MUCH less movement of the shifter when hitting bumps. Used to move wildly, but now much more subdued.



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Old 08-17-2018, 12:47 AM   #86
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I also took the opportunity to upgrade the transmission crossmember with a Rock Hard unit.

In the market for a crossmember, how is the RockHard, good fit, finish, powder coat, and welds?
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Old 08-17-2018, 04:13 PM   #87
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In the market for a crossmember, how is the RockHard, good fit, finish, powder coat, and welds?


Yep, very solid. Several comparable products out there, but Rock Hard makes good stuff. Was crazy to compare to stock, just significantly beefier.


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Old 08-20-2018, 11:14 PM   #88
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Well this is disheartening (my first post) My JKU hit 6000 miles this week and I am starting to have this problem of reverse grinding and having to trying at least twice to get it in gear, it pops out sometimes and makes that ear-aching grind sound when trying to reverse. I would also shift to other gears to make sure I am not crazy (clutch is engaged). As soon as I had this problem I googled it the symptoms and it brought me straight to this thread.

I purchased my jku in June 2018 and the Mfg date is also June 2018.

I will be calling the dealership to make an appointment to see if I can get to the issue resolved. This is my first jeep and I Really like the jeep a lot, but this (all the posts i've read) is insane!!! wish me luck and best of luck to everyone else too!.
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Old 08-20-2018, 11:24 PM   #89
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Correction Jeep was purchase June 2017 and Mfg date June 2017

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I purchased my jku in June 2018 and the Mfg date is also June 2018.
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Old 08-25-2018, 12:58 PM   #90
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Well this is disheartening (my first post) My JKU hit 6000 miles this week and I am starting to have this problem of reverse grinding and having to trying at least twice to get it in gear, it pops out sometimes and makes that ear-aching grind sound when trying to reverse. I would also shift to other gears to make sure I am not crazy (clutch is engaged). As soon as I had this problem I googled it the symptoms and it brought me straight to this thread.

I purchased my jku in June 2018 and the Mfg date is also June 2018.

I will be calling the dealership to make an appointment to see if I can get to the issue resolved. This is my first jeep and I Really like the jeep a lot, but this (all the posts i've read) is insane!!! wish me luck and best of luck to everyone else too!.


I hear you. Known issue and known repair that works (at least for me so far). Will be back to good as new soon...


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