On May 28th I took my 2012 Jeep to a certified Jeep dealer/shop. I explained to the service tech that it was running in limp mode and had little to no power and the traction control light is on and stayed on. He told me that he needed to change a sensor la la la and I could pick it up on Friday May 31st. That day came and went and nothing. I called multiple times to see what was going on and they could not tell me anything. I finally became upset and went up there. The service tech told me that the mechanic had no idea what is wrong with it and to give him a couple of days, which I did. I gave him another week and once again nothing. So I went up there yesterday for them to tell me ya it needs a whole new motor and its going to run me about 7.5K. So I asked how do you go from not having any idea to it needs a whole new motor, he was completely dumbfounded. So I told him that I am just going to go ahead and take it and get a second opinion. He became very agitated with me and said well you still need to pay the bill. I said excuse me, what bill you were unable to fix any of the issues what bill. ALL AMERICAN JEEP charged me $1124.77 to do NOTHING!!!! I wanted to cry my eyes out. I had no other option than to pay it but I am devastated.
First, I'm sorry to hear you were treated this way by the dealer. It may not hurt to follow up with the service manager and ask why they were changing cam sensors when you likely have a suspension issue as indicated by the traction control light.
Second, make sure you fill out the survey FCA sends you via email. Be fair. If there were positive aspects to the visit grade that fairly. But when you get to your satisfaction with their service let 'er rip. If you are fair, you'll likely get a follow up from FCA and likely also the dealership.
So when I asked him him how does it go from a certified diagnostics for replacing a cam shaft sensor to a new motor he became completely annoyed and in a very demeaning way treated me like I was to ignorant to understand what it could be so basically he tried to say its the flux capacitor (joking but that is how I felt). Keep in mind I never lost my cool, I was not rude at all because I learned early on that if you react forcefully or negative you will never get anywhere especially in situations like this where someone has the upper hand. He could not tell me why it needs a $7800 dollar engine. I am not the most mechanically inclined but I am always willing to learn and understand. But I just do not understand this. I even tried to explain in further detail that if I use the manual option and manually shift the jeep it will run ok but I do not like to do that because I do not want to cause any further damage. The only tell tale sign that my Jeep has is that when you accelerate from a stop it has no power and will take you forever to gain speed... that is why I was trying to explain to him it runs in limp mode... when I turn the traction control off the one on the dash the auto one is still on and I think it over rides that I have it selected as off.