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Old 02-28-2014, 07:09 AM
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Warranty Help!

My 10th Anniversary twisted it's driveshaft and put a hole in the transmission. It's only got 21000 miles on it and a Chrysler area manager said the damage was caused by abuse. He named unrelated things such as a right fog light and leaky steering dampener as being signs of abuse when clearly a driveshaft shouldn't twist like this. There was very minimal slippage at the time and I was only going about 10-15 miles per hour. Taking the neighbors kids down a gravel road to see the snow. What now? Attorney?

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Old 02-28-2014, 07:21 AM   #2
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Take it to another dealer for a second opinion.

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Old 02-28-2014, 07:42 AM   #3
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If your story is correct, there is something binding bad, a ds don't "just" twist.
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Old 02-28-2014, 07:43 AM   #4
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Take it to another dealer for a second opinion.
+1 If you don't get any satisfaction go by the three strikes and you're out rule. Try a third dealer, then if you don't get satisfaction, contact an attorney.

That took a hell of a lot of torque to twist like that, or the shaft was defective.
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Old 02-28-2014, 07:56 AM   #5
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as noted.. some major forces would be needed to twist that.... take picture of everything.... almost looks like something front diff or t-case locked up then made it twist.
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Old 02-28-2014, 08:03 AM   #6
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it would seem this is a common problem.

Oh another Driveshaft twisted
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Old 02-28-2014, 08:36 AM   #7
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I'd love to hear the story of what really happened! Is your Jeep lifted? I'm guessing that the boot was previously torn and the CV joint was living on borrowed time. Once all the lubrication is gone, I could see this happening.
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Old 02-28-2014, 09:14 AM   #9
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Wow! Damn that's ugly! Too bad about the transmission. If it was just the drive shaft I'd say upgrade to an aftermarket one and move on.
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Old 02-28-2014, 09:18 AM   #10
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The only time I've seen that is with a hemi powered jeep. That's nuts.

Maybe something seized?
That's what I'm thinking. I'm guessing the boot was torn at some point and ignored, causing the CV joint to seize.
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Old 02-28-2014, 09:21 AM   #11
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yeah... a lot more to this than what's been said so far. something in the axle must have seized... i cannot believe it twisted up like that.

where you going 10 - 15 mph and shifting into 4WD? or where you already in 4Hi?

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Old 02-28-2014, 09:33 AM   #12
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I don't think it has to be the axle. I think the actual DS jolint seized due to the torn boot. It would have be torn for some time and any noise ignored until it finally gave up the ghost.
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Old 02-28-2014, 09:35 AM   #13
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I'd love to hear the story of what really happened! Is your Jeep lifted? I'm guessing that the boot was previously torn and the CV joint was living on borrowed time. Once all the lubrication is gone, I could see this happening.
Good point, I'd be interested in hearing the story too.
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Old 02-28-2014, 10:32 AM   #14
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Something had to lockup/seize and then the shock load twisted it, for it to be that bad.

First of all, it is the Dealers responsibility, to prove to you in writing, that abuse caused the failure. And this can only been done with a failure analysis report. (The burden of proof lies within the Dealer)!

You need to find a Dealer that will look at this objectively, and will have a failure analysis performed on all of the parts, so that you understand what the REAL cause of failure was.

Just keep in mind, that Dealers cannot deny your request, for all of the parts to be sent back to the factory, for a failure analysis. Metallurgicaly, they will examine each piece and determine the cause and progression of the failure!

A Attorney and litigation, should always be your last resort, because if you lose the case, then you will have in addition, Attorney fees and court costs, that you will also have to pay!

A failure analysis is the solution to this issue...........
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Old 02-28-2014, 10:36 AM   #15
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oh it can happen.

of course this one was on 37's and was wheeling at superlift
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Old 02-28-2014, 12:35 PM   #16
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Something had to lockup/seize and then the shock load twisted it, for it to be that bad.

First of all, it is the Dealers responsibility, to prove to you in writing, that abuse caused the failure. And this can only been done with a failure analysis report. (The burden of proof lies within the Dealer)!

You need to find a Dealer that will look at this objectively, and will have a failure analysis performed on all of the parts, so that you understand what the REAL cause of failure was.

Just keep in mind, that Dealers cannot deny your request, for all of the parts to be sent back to the factory, for a failure analysis. Metallurgicaly, they will examine each piece and determine the cause and progression of the failure!

A Attorney and litigation, should always be your last resort, because if you lose the case, then you will have in addition, Attorney fees and court costs, that you will also have to pay!

A failure analysis is the solution to this issue...........
X2, You don't always will legal battles, so try the logical approach first!
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Old 02-28-2014, 10:42 PM
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The vehicle was going very slow- 10-15 miles per hour. Little to no slippage. It was not being abused in any way. They are trying to say it is abused based on fog light damage, a leaky steering dampener, and scratches on my skid plate. I contacted Chrysler, they said that the dealership that placed the warranty restriction must be the dealership that removes the restriction. An area manager may may instruct the dealership to remove the restriction. I am currently awaiting an area managers actions. Keep in tune, this is the smallest bit of what I have to say, if Chrysler does not help me with this issue I will have a multi page write up to explain the outcome. To keep you interested, I informed the dealership many times that there was a noise from the front drivetrain and through many calls, voicemails, and paperwork, they insisted no noise could be found.
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Old 02-28-2014, 11:00 PM   #18
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You still have not given any pertinent details. Any modifications? Lift? If so how high?
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Old 03-02-2014, 10:59 AM
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Only modification is a Banks Exhaust and warn zeon10s winch. No lift. Original tires..

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