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Old 12-18-2017, 09:44 AM
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2017 JKU A-pillar leak

We purchased a new JKU (our first jeep) this summer and quickly figured out why people love jeeps. Unfortunately, ours has developed the dreaded A pillar leak on both front doors. It's the typical A pillar leak where rain water trickles in under the doors, anywhere from just above the bottom front corner to half way down the bottom of the door and soaks the fronts carpets. I just took it back to the dealer for the third time to fix it. At this point I think they have replaced every possible gasket, piece of rubber or plastic attached to the door or touching the door. I tried a couple fixes found on youtube and nothing has worked so far. Is there anyone out there who has successfully fixed or had their dealer fix this leak?

Obviously this is a warranty problem and I will take it back dealer every time it rains until it's fixed. The dealer had it for a total of over two weeks for the first two repairs, each time giving me a "rental" to drive which the warranty paid for. Anyone ever had a dealer give upon the repair or offer to trade out for another jeep? At one point Chrysler is going to get tired of paying for "rental" cars.

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Old 12-18-2017, 10:16 AM   #2
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There are area/district leak specialists. I would ask your service person when is the next time they will be at his/her dealership, and if you could please make an appointment with them.
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Old 12-18-2017, 12:32 PM   #3
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Truckmaster Designs rain gutter extensions will probably fix it. I was going to get them for my 2013 at one point. They channel the water down and out of the A pillar where it gets stuck behind the flap/seal.
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Old 12-18-2017, 03:28 PM
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Truckmaster Designs rain gutter extensions will probably fix it. I was going to get them for my 2013 at one point. They channel the water down and out of the A pillar where it gets stuck behind the flap/seal.
Thanks. I shot them an email to see if it will work with a soft top.
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Old 12-19-2017, 07:29 AM   #5
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Thanks. I shot them an email to see if it will work with a soft top.
Says on their site, "Customers also use them with soft tops." - If you do get it, let me know if they work. I don't have the A Pillar leak but I do get the wet knee when it's raining and I open the dang door.
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Old 12-19-2017, 07:35 AM   #6
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I know it may be a pain, but I壇 take it to the dealer, and let them fix under warranty. These can get tricky, and I wouldn稚 want an aftermarket item to be blamed for the root cause, leaving me holding the bag of stink.
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Old 12-19-2017, 08:38 AM   #7
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We purchased a new JKU (our first jeep) this summer and quickly figured out why people love jeeps. Unfortunately, ours has developed the dreaded A pillar leak on both front doors. It's the typical A pillar leak where rain water trickles in under the doors, anywhere from just above the bottom front corner to half way down the bottom of the door and soaks the fronts carpets. I just took it back to the dealer for the third time to fix it. At this point I think they have replaced every possible gasket, piece of rubber or plastic attached to the door or touching the door. I tried a couple fixes found on youtube and nothing has worked so far. Is there anyone out there who has successfully fixed or had their dealer fix this leak?

Obviously this is a warranty problem and I will take it back dealer every time it rains until it's fixed. The dealer had it for a total of over two weeks for the first two repairs, each time giving me a "rental" to drive which the warranty paid for. Anyone ever had a dealer give upon the repair or offer to trade out for another jeep? At one point Chrysler is going to get tired of paying for "rental" cars.
Hey rridle,

If you return to your dealership, please let me know--I'd like to get a case opened and make sure we are involved.

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Old 12-19-2017, 09:19 AM   #8
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Just my experience, but when you keep changing the seals it doesn't help. The seals do settle in as the Jeep ages and they do start to do a better job keeping the water out of that A pillar area. By swapping all the time, the seals don't get a chance to "break in". That being said, the door seal design at that top portion of the A pillar is not great, far from great in fact, but leaks normally lessen as a new Jeep ages a bit.

Again, just my experience.
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Old 12-19-2017, 05:11 PM   #9
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This is my video on YT, let me know if you want any help, this sounds like the same leak that I had. The mucket seal between the windshield and the tub on the a-pillar is not a good design and leads to these kind of leaks with any kinds of difference in the tolerances of how the tub, windshield, and doors are assembled.

http://www.youtube.com/watch?v=LStAlKjynNs
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Old 12-29-2017, 01:10 PM
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Hey rridle,

If you return to your dealership, please let me know--I'd like to get a case opened and make sure we are involved.

Kori
Jeep Social Care Specialist
Thank you Kori. Update as of today, our jeep is still at the dealer and not fixed. I was told a door seal had to be ordered and they are waiting for it to arrive. We purchased our Jeep in July and I would estimate between the three repairs, the dealership has had it for close to 30 days. What would I need to do to open a case?

Robert
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Old 12-29-2017, 01:15 PM
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This is my video on YT, let me know if you want any help, this sounds like the same leak that I had. The mucket seal between the windshield and the tub on the a-pillar is not a good design and leads to these kind of leaks with any kinds of difference in the tolerances of how the tub, windshield, and doors are assembled.

http://www.youtube.com/watch?v=LStAlKjynNs

Your fix was one that I tried and no dice.
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Old 12-30-2017, 05:46 PM   #12
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I wish you luck on this. I just went through a buy back on my 17 JKU Big Bear. It went to two different dealers first on 7 visits and 3 for the last, for a total of 71 days out of service. 7 header gaskets, 12 door gaskets in total, muckets replaced 4 times. Driver and passenger doors realigned to factory spec as they were out of spec according to one dealer. Bought the Jeep in March first visit was May last visit was November. If you have any questions please feel free to pm me.
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Old 01-11-2018, 07:08 AM
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This only gets better......

On Friday, Jan 5th, I was told Jeep is fixed and they're doing final testing, should be done after lunch. I never heard from them that day despite leaving voicemail. I call Monday and told they kept Jeep over the weekend just to make sure it was fixed. My wife arrives to pick up Jeep later Monday and discovers driver's side has been repaired and the passenger side (according to the tech) was tested and found not to be leaking. Knowing it was leaking, along with the driver side, my wife speaks with assistant service manager who says he will personally take care of it and call us the next day. My wife notes the dealer has had the Jeep 22 days (this time) and 3 hours worth of billable work has been completed.

Dealer calls on Weds, Jan 10th and says it was tested and no leaks were found. My wife arrives to pick up the Jeep to find it parked exactly where it had been Monday, along with an empty soda can she had inadvertently left on the hood. She demands to speak with assistant service manager who claims he leak tested the jeep. When she tells him about the soda can and asks how he tested, he says he used a 5 gallon bucket of water and never saw the can. I'm no expert in leak testing but I'm pretty sure a bucket of water isn't how it is done and the same water probably would have knocked over the can or maybe the guy performing the test would have noticed the can and removed it. Obviously nothing was done.

Despite this, my wife proceeds to remove her stuff from loaner and get into our Jeep. Guess what she finds? The driver's side front carpet wet. Guess what happened yesterday here in FL? It rained hard! She demands to see GM of dealership who directs her to service manager. She explains everything and he tells her they have some type of shower or pressurized water head they used to leak test Jeeps. (Wait, what about the bucket?) He takes our Jeep and runs it through their process. While my wife is waiting, assistant service manager apologizes and tells her the tech working on it had taken the carpets and seats out, and it had been completely dry. Service manager gets done testing and says our Jeep is leak free. He said the tech must have forgotten to completely dry the carpet after testing and repair. When my wife tells him the seats and carpet were removed and Jeep completely dry, he gives some explanation that still does not add up. So 3 trips and 50+ days at dealership and the saga continues. We have a case open with Jeep and are still hoping for the best.
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Old 01-11-2018, 07:46 AM   #14
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The only thing more frustrating, than a repeat problem without a fix, is the dealer BS地 you! There are good dealers out there, maybe ask whomever opened your case, if they can recommend another dealer or tell you where and when this mysterious 斗eak specialist is?
Good luck!
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Old 01-11-2018, 08:39 AM   #15
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I had the same problem on a 2018 jku. First dealer I called(Papa's Jeep) laughed and told me they all leak and there was nothing they can do. I called Jeep Wave and they said they have people who specialize in fixing these leaks and they told me to schedule an appointment at a dealer and let them know Jeep Wave was involved. Called Crowley Jeep and they have a third party leak specialist that comes in on Mondays that fixes their leaking Wranglers.

They ended up replacing the weatherstrips and also resealing the cowl and so far it's been good. We're suppose to get 2+ inches of rain tomorrow, so that will be a real test!
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Old 01-11-2018, 08:58 AM
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I had the same problem on a 2018 jku. First dealer I called(Papa's Jeep) laughed and told me they all leak and there was nothing they can do. I called Jeep Wave and they said they have people who specialize in fixing these leaks and they told me to schedule an appointment at a dealer and let them know Jeep Wave was involved. Called Crowley Jeep and they have a third party leak specialist that comes in on Mondays that fixes their leaking Wranglers.

They ended up replacing the weatherstrips and also resealing the cowl and so far it's been good. We're suppose to get 2+ inches of rain tomorrow, so that will be a real test!
They've replaced every seal, mucket, and gasket and anything else that touches the doors. What's crazy is they claim to have found additional leaks around both rear doors and replaced everything around them as well. Our Jeep didn't leak from the rear doors. So they solve mystery leaks that didn't exist but can't fix the obvious leaks. At this point I think the dealership is taking Jeep for a ride since it's under warranty. My only hope is Jeep is going to get tired of this.
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Old 01-11-2018, 10:44 AM   #17
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They've replaced every seal, mucket, and gasket and anything else that touches the doors. What's crazy is they claim to have found additional leaks around both rear doors and replaced everything around them as well. Our Jeep didn't leak from the rear doors. So they solve mystery leaks that didn't exist but can't fix the obvious leaks. At this point I think the dealership is taking Jeep for a ride since it's under warranty. My only hope is Jeep is going to get tired of this.
Both front doors and the passenger rear leaked on mine. I would definitely contact Jeep Wave and find another dealer. They had mine for a total of 2 days, dropped it off one day for them to look at and then dropped it off the following week for them to fix. I want to say that they use "Water Doctor" out of Connecticut who comes out and fixes the leakers for them.

What state are you in?
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Old 01-11-2018, 11:05 AM   #18
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Thanks. I shot them an email to see if it will work with a soft top.
Did you ask for a price quote? I'm curious how much they cost.
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Old 01-11-2018, 11:59 AM
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Both front doors and the passenger rear leaked on mine. I would definitely contact Jeep Wave and find another dealer. They had mine for a total of 2 days, dropped it off one day for them to look at and then dropped it off the following week for them to fix. I want to say that they use "Water Doctor" out of Connecticut who comes out and fixes the leakers for them.

What state are you in?
Florida
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Old 01-11-2018, 12:02 PM
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Did you ask for a price quote? I'm curious how much they cost.
$62 unpainted. $69 in flat or glass black. Price includes shipping.
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Old 01-13-2018, 08:42 AM
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So, we took the Jeep home Wednesday and Friday it rained. Still leaking, and I don't mean a little leak. I'm talking carpet soaked kind of leak. Jeep Care says take it back to the dealer for the fourth time. At what point will Jeep get tired of paying a dealer who hasn't been able to repair the leak thousands of dollars in repairs and car rental?
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Old 01-13-2018, 09:54 AM   #22
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So, we took the Jeep home Wednesday and Friday it rained. Still leaking, and I don't mean a little leak. I'm talking carpet soaked kind of leak. Jeep Care says take it back to the dealer for the fourth time. At what point will Jeep get tired of paying a dealer who hasn't been able to repair the leak thousands of dollars in repairs and car rental?
I feel for you...mine leaked from day one. But I was lucky it got fixed the first shot. As for how many times until Jeep may get tired of repairs? My has been to the shop 7 times for the same issue, all with in less than 6 months. Currently going back again for the ongoing issue plus now another issue. Every time I have got a car from the dealer. This time the dealer they are sending me to does not give loaners. Jeep offered to pay me back for a rental. At first I said no, but now due to a family issue I will be contacting for a rental. Sad I may have to pay for it up front and wait for the return check. At one point the dealer had it just under 30 days. I am not looking forward to the rental cost out of pocket if it goes that long...plus if I over mileage. This time I asked for no repairs to be completed unless I talk to FCA and ok the repair....frustrating to say the least. But I am still trying to smile. Hope you get your flooding issue resolved.
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Old 03-31-2018, 08:05 PM   #23
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Did you ever get this fixed. I have the exact same problem with a 2017. It is going to dealer for 4th time.

Thanks
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Old 03-31-2018, 08:53 PM   #24
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So, we took the Jeep home Wednesday and Friday it rained. Still leaking, and I don't mean a little leak. I'm talking carpet soaked kind of leak. Jeep Care says take it back to the dealer for the fourth time. At what point will Jeep get tired of paying a dealer who hasn't been able to repair the leak thousands of dollars in repairs and car rental?
At what point does the Lemon Law come into play!!!!
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Old 04-01-2018, 05:19 PM   #25
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Depends on where you live. Here in California it is 4 attempts to fix. Hoping they can fix it as I do not want the hassle of going that route - but I am not taking it back after this 4th time next week.
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Old 04-01-2018, 06:40 PM   #26
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Sorry to hear about your troubles. This is why I always buy used and out of warranty. Forces me to find a clever fix myself and avoid dealership hassles. Unless the engine or transmission grenades...risk either way. Good luck, though.

P.S. The whole " it's a jeep thing" is a crock of shit a lot of times. They charge way too much money for these things to have so many potential and common issues. Then again, we knowingly bought a Chrysler product. That's like signing up for a class called "Mallet to the Nuts" and not expecting something painful to eventually happen.
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Old 04-01-2018, 07:49 PM   #27
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I agree Re the jeep thing. No vehicle should leak to the extent that the carpets are soaking wet on both sides espically on a new vehicle. I can live with a drip or two.

What is so frustrating is that the dealer will declare it fixed and it never is. The last time they replaced a door seal on one door only even though I told them it is leaking on both sides.
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Old 04-06-2018, 11:12 AM
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Depends on where you live. Here in California it is 4 attempts to fix. Hoping they can fix it as I do not want the hassle of going that route - but I am not taking it back after this 4th time next week.
Yes, after 55 days at the dealership it doesn't leak. The last leak on the passenger side turned out to be coming through the firewall under the hood. The dealer sealed it but you should see it. I would NEVER buy my jeep if I were looking at it new.

The gasket they put on the driver's side door must be some new gasket jeep came up with. It's thicker than the old one to the point it actually pushes the bottom of the door out a little. I have to almost slam the door to get it to shut. I commented on that and the service manager said it was because it's a new gasket. It's been 3 months now in the FL heat and no change. The other thing different about this gasket is there is there is a small ridge on the front of it that channels water away from the body.
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Old 04-06-2018, 11:31 AM   #29
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Thanks for the update.

I believe on the first repair they put on the different door gaskets - did not help.

Funnily enough my dealer just called me to say they thought they fixed it yesterday - but it rained overnight at the dealership and it leaked again! So they are keeping it over the weekend to try the 5th fix.

If i had to guess I think this is a door alignment issue - which I have mentioned several times to them - but they just shrug their shoulders.
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Old 04-06-2018, 12:57 PM   #30
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$62 unpainted. $69 in flat or glass black. Price includes shipping.
I emailed truck master designs and did not get a response yet, been almost a week now.
Is there a different email to the one on their website ? Thanks.

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