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Old 05-04-2015, 04:40 PM
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Brand new JKU - 2" scratch in hood = Dilemma

Picked up my new JKU Anvil about a week ago. The afternoon I picked her up I noticed a 2" scratch in the hood. I did the fingernail test and yes, it catches. Most of the scratch its showing white which I assume is into the primer.

I contacted the dealer the next morning and they finally got back to me a week later. They are offering to repaint the whole darn hood if I drop it off, maybe a bit excessive but oh well.

My question is, should I leave well enough alone? Im one of those that "attempts" never to visit dealerships for work as I seem oftentimes to find a new ding in a door or some other issue. I put several coats of sealer/wax on the scratch which took away most of the visual imperfection (I know the damage is still there, just wax filled it in a bit).

This dealership in question has their own body shop. Do dealerships typically offer quality paint work?

So, should I take her to get fixed and live with it?

Thanks everyone....

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Old 05-04-2015, 04:44 PM   #2
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If it bothers you and they are willing to right it then sounds good. After the first wheeling, you'll have quite a bit of trail rash.

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Old 05-04-2015, 04:48 PM   #3
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Seems a little odd and definitely excessive that they want to repaint the whole hood. Before I had my Jeep I had a 350Z that had a few small paint dings in each door (like another vehicle's doors were opened into it) when I bought it new off the lot, and they had a mobile detail person that came to the dealer once a week fix it. I believe just a small airbrush was used to fill/blend the scratches. Can you post a pic of the scratch? Also, what "sealer/wax" did you use on it? You might also check with the guys at autogeekonline.net and see if they have any suggestions or opinions on the whole hood repaint. Great detailing info there with many professional detailers hanging out on the forums.
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Old 05-04-2015, 04:50 PM   #4
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It may be a hassle now, but I would just get it done now. If you don't do it now, later you'll probably wish you had. My .02.
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Old 05-04-2015, 04:58 PM
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Thanks everyone for your replies. I was willing to do whatever to get it fixed initially but its been a week and Im sorta loosing interest in the fix. Im sure I picked up other road rash in the 500 miles Ive driven it since. To me, if I pick up a scratch taking her off road or just everyday wear and tear, well, that was my scratch.
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Old 05-04-2015, 05:02 PM
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Maguires ultimate sealer over the whole jeep and some carnuba + the sealer on the scratch. Speaking of which, damn this is a large vehicle and takes way longer to keep pristine than you would think...


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Originally Posted by flyinion View Post
Seems a little odd and definitely excessive that they want to repaint the whole hood. Before I had my Jeep I had a 350Z that had a few small paint dings in each door (like another vehicle's doors were opened into it) when I bought it new off the lot, and they had a mobile detail person that came to the dealer once a week fix it. I believe just a small airbrush was used to fill/blend the scratches. Can you post a pic of the scratch? Also, what "sealer/wax" did you use on it? You might also check with the guys at autogeekonline.net and see if they have any suggestions or opinions on the whole hood repaint. Great detailing info there with many professional detailers hanging out on the forums.
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Old 05-04-2015, 05:09 PM   #7
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Maguires ultimate sealer over the whole jeep and some carnuba + the sealer on the scratch. Speaking of which, damn this is a large vehicle and takes way longer to keep pristine than you would think...
I actually timed it last time I did a full clay/polish/seal on the Jeep. Took me about 6 hours vs. 8 on the 350Z. Unless you have body matched paint on the fenders and hard top you can totally cheat. I used my buffer to polish and seal the painted areas, then the whole hard top got a spray on wipe off version of the sealer I use with my buffer since you shouldn't use a buffer on the textured "paint" on the hard top. It takes like 10 minutes to do the whole top including moving the ladder around 4-5 times.

Wash time is not included in that figure. I wash the night before then garage it so the vehicle stays clean and is fully dry since the sealer I use does not bond fully if water drips on it in the first 12 hours. Lots of areas like to drip water on the Jeep after a wash.
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Old 05-04-2015, 05:16 PM
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I did the whole thing by hand. Sealed body and top (black) and 303'd the bumpers, flares and interior.

Spoke to a well respected detailer here in town and he mentioned, ALWAYS forego the "complimentary" car wash for dealer work and when you buy it. He sees tons of issues from lax dealership "detailers".
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Old 05-04-2015, 05:17 PM   #9
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How did you miss this scratch at delivery?
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Old 05-04-2015, 05:29 PM
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How did you miss this scratch at delivery?
It was raining the morning I picked her up and it didnt let up until later in the afternoon. I completely understand your sentiment though. I am owed some responsibility here as well.
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Old 05-04-2015, 05:40 PM   #11
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I did the whole thing by hand. Sealed body and top (black) and 303'd the bumpers, flares and interior. Spoke to a well respected detailer here in town and he mentioned, ALWAYS forego the "complimentary" car wash for dealer work and when you buy it. He sees tons of issues from lax dealership "detailers".
Well said. I never let dealers or even car wash guys near my vehicles. I go to a brushless local car wash, then out and drive straight into my garage and wipe down with Griot's Speed Shine and a microfiber mitt. And in between washes I just go over with Speed Shine when needed. The thing is amazing, it coats the body as if it was just waxed.
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Old 05-04-2015, 05:48 PM
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Ive heard Griot has a great line of products. Next up I am going to try their polish and sealer all in one. I didnt want to start stripping clear coat on a new vehicle.
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Old 05-04-2015, 05:54 PM   #13
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When my original Jeep (2014 Anvil JKURX) was delivered to the dealership it had two big dents and a hole in it from the delivery driver. The dealership said let us put a new hood on it, we'll paint it here in our body shop, and if you're not happy we will order you a new Jeep. I said okay. Well, after they painted it I went to look. It was subtle, but we could all tell the difference in the colors when comparing the hood to the rest of the Jeep. Even the internet sales manager said he could tell the difference. So, they ordered me a new one and likely sold that one to an unsuspecting individual who wanted a new Anvil JKURX.
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Old 05-04-2015, 05:59 PM
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An experience like this is what I am afraid of. If the fix comes out perfect, great! If not, then I may have other bigger issues. It really comes down to the whole principle of the thing. You spend 37k on a brand new Jeep (Fiat Im sure is smiling all the way to the bank) and you want your "new" jeep, perfect. If you pick up a scratch on the way home from the dealership, then you live with it.

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When my original Jeep (2014 Anvil JKURX) was delivered to the dealership it had two big dents and a hole in it from the delivery driver. The dealership said let us put a new hood on it, we'll paint it here in our body shop, and if you're not happy we will order you a new Jeep. I said okay. Well, after they painted it I went to look. It was subtle, but we could all tell the difference in the colors when comparing the hood to the rest of the Jeep. Even the internet sales manager said he could tell the difference. So, they ordered me a new one and likely sold that one to an unsuspecting individual who wanted a new Anvil JKURX.
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Old 05-04-2015, 06:01 PM   #15
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It was raining the morning I picked her up and it didnt let up until later in the afternoon.
Similar situation for me too. It was pouring so hard, the rain couldn't run out into the lot's drains fast enough.

The good point was that it confirmed that my new JKURX didn't leak.
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Old 05-04-2015, 06:03 PM   #16
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Ive heard Griot has a great line of products. Next up I am going to try their polish and sealer all in one. I didnt want to start stripping clear coat on a new vehicle.
Griot's products are truly superior to anything out there. I've been using them for over 10 years.
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Old 05-04-2015, 06:06 PM   #17
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The reason they may want to paint the whole hood is because they may not feel it is likely that a touch up would be a perfect match, which would then make me wonder if the whole hood would be slightly off from the rest.

After my first wheeling trip I came home with some pretty good pinstriping. I took it to a body shop and had it buffed out. I too could feel the scratch when I did the fingernail test. I didn't trust myself enough to buff it, but the body guy does it all the time. Cost me like $40 I think.
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Old 05-04-2015, 06:29 PM   #18
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Ive heard Griot has a great line of products. Next up I am going to try their polish and sealer all in one. I didnt want to start stripping clear coat on a new vehicle.
Probably the best way to go, especially if you will be wheeling it and probably picking up trail pinstripes along the way, is to polish & remove swirls/scratches 1-2 times a year. In between you can use a plain sealer/wax and even a glaze which will help temporarily fill & hide some of the finer scratches. You're right, you definitely don't want to do a ton of polishing all the time. Modern clear coat is super thin. I believe I read somewhere that it's typically the thickness of the plastic wrap on a pack of cigarettes if you fold it in half.......if that. Or maybe that was for the entire color & clear coat together. Been a while now.
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Old 05-04-2015, 06:39 PM   #19
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Get a turtle wax Premium Scratch Repair Pen at an auto store. It will fill in the gap that is caused by the scratch and you won't see it. I'm real picky about scratches and it satisfies me. It cures using sunlight UV. Painting the whole hood sounds like overkill to me.
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Old 05-04-2015, 08:30 PM   #20
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I would ask for a couple free oil changes instead. Easy negotiating, no hassel about color match or other drama.
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Old 05-04-2015, 08:32 PM
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Similar situation for me too. It was pouring so hard, the rain couldn't run out into the lot's drains fast enough.

The good point was that it confirmed that my new JKURX didn't leak.
ROFL. You won that battle!!
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Old 05-04-2015, 08:36 PM
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Get a turtle wax Premium Scratch Repair Pen at an auto store. It will fill in the gap that is caused by the scratch and you won't see it. I'm real picky about scratches and it satisfies me. It cures using sunlight UV. Painting the whole hood sounds like overkill to me.
Yeah, it seems painting is overkill as well. All I thought it would need was a little wet sanding, air sprayed (Anvil) then another pass of clear. The Jeep is only a week old so I dont think matching would be too difficult.
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Old 05-04-2015, 08:40 PM   #23
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I think your first mod is a new AEV hood with snorkel
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Old 05-04-2015, 09:28 PM
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I think your first mod is a new AEV hood with snorkel
So funny....and I would be lying if I said I didnt think about that. I almost said, screw it and went there. I was leaning towards the hard rock hood but didnt want to be "that guy".
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Old 05-04-2015, 09:32 PM   #25
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It's probably easier for them to just strip it and repaint, especially if they risk you not being happy with their touch-up job and might have to do it anyway. TBH, I'd let them do it.
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Old 05-04-2015, 09:34 PM   #26
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Yeah, it seems painting is overkill as well. All I thought it would need was a little wet sanding, air sprayed (Anvil) then another pass of clear. The Jeep is only a week old so I dont think matching would be too difficult.
Like I said try the turtle wax pen first. You won't need to sand it. The pen fills in the scratch and then wax over it. It'll cost you a few bucks to try.
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Old 05-04-2015, 09:45 PM   #27
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If I found an acceptable comfort level with the scratch - I'd avoid the dealer and the after market paint job. In my experience - they'll F something else up.

They probably submitted a warranty claim. That's why it took them a while to get back to you and why they are offering an overkill repair.
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Old 05-04-2015, 09:47 PM   #28
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If it is really down to the primer painting the hood would not be overkill. Keep in mind they would not be actually be "painting" the whole hood just clear coat. The affected scratch and perimeter around it would have the actual color application. Then you clear the whole panel to the edges. That would be the correct way to do it. This would eliminate issues down the road with paint peel.
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Old 05-04-2015, 10:00 PM   #29
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The distinguished peanut gallery has determined in the best interest for peace and prosperity a photo of said scratch needs to be posted to better asses the damages to the hood
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Old 05-04-2015, 10:07 PM   #30
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Depending on where it is, you might be able to go over it with some touch-up paint and then cover it with a sticker.

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