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Old 09-09-2011, 10:22 AM
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Do Dealers Pay $75 to Chrysler with Tread Lightly?

I'm researching the program and see there is a $75 admin fee the dealer can charge but is not required to. Whether the customer pays this or not, is the dealer required to pay it to Chrysler?

IE: Does the dealer buy the vehicle from Chrysler for invoice - 2% + $75 or invoice - 2%?

Thanks!

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Old 09-09-2011, 01:43 PM   #2
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Originally Posted by 93TilInfinity View Post
I'm researching the program and see there is a $75 admin fee the dealer can charge but is not required to. Whether the customer pays this or not, is the dealer required to pay it to Chrysler?

IE: Does the dealer buy the vehicle from Chrysler for invoice - 2% + $75 or invoice - 2%?

Thanks!
I had the same question... Don't know. I think it will take [email protected], or another salesman to answer this definitively.

But, because it has been established that the dealer can, and Pat does, wave the fee, it should be open to negotiation in your deal.

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Old 09-09-2011, 01:45 PM   #3
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Last dealer I talked to never heard of T/L.
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Old 09-09-2011, 01:48 PM   #4
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Last dealer I talked to never heard of T/L.
They've heard of it, they just call it the Affiliate Rewards program, or Friends and Family, or something like that instead. It's the same deal as many companies have for their employees. Nothing special just for T/L.
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Old 09-09-2011, 01:48 PM
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I had the same question... Don't know. I think it will take [email protected], or another salesman to answer this definitively.

But, because it has been established that the dealer can, and Pat does, wave the fee, it should be open to negotiation in your deal.
Ya - I have an offer excluding TL, and I want to offer the same profit to dealer including TL, hence the question.
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Old 09-09-2011, 01:51 PM   #6
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Ya - I have an offer excluding TL, and I want to offer the same profit to dealer including TL, hence the question.
I think that is a very good idea! I can't imagine why a dealer wouldn't do that. Let us know. Just make sure you refer to the program as 'Chrysler Affiliate Rewards' or 'Friends and Family.' Dealer may not know that TL membership qualifies you, but he'll know Chrysler's program.
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Old 09-09-2011, 02:08 PM
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I think that is a very good idea! I can't imagine why a dealer wouldn't do that. Let us know. Just make sure you refer to the program as 'Chrysler Affiliate Rewards' or 'Friends and Family.' Dealer may not know that TL membership qualifies you, but he'll know Chrysler's program.
Ok - so all the dealer will care is if I have a Chrysler Affiliate Rewards control number. The fact that I'll get that through my TL membership is irrelevent.
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Old 09-09-2011, 02:14 PM   #8
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I asked the dealer if he could waive the 75 fee and he said sure.
Looked back in my paper work with a fine tooth comb and he had somehow worked it back in and when I had already paid.
Said it was part of a fee to submit paperwork.
I just let it go but told him I know.
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Old 09-09-2011, 02:22 PM   #9
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Ok - so all the dealer will care is if I have a Chrysler Affiliate Rewards control number. The fact that I'll get that through my TL membership is irrelevent.
Yep, that's pretty much it. You will have to show the dealer your control number from Chrysler and your Tread Lightly membership letter. But, it's between Chrysler and TL that membership qualifies you. Dealer has nothing to say about it. Chrysler will enforce eligibility if need be.
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Old 09-09-2011, 02:26 PM   #10
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Yep, that's pretty much it. You will have to show the dealer your control number from Chrysler and your Tread Lightly membership letter. But, it's between Chrysler and TL that membership qualifies you. Dealer has nothing to say about it. Chrysler will enforce eligibility if need be.
Except that the Affiliate Rewards fine print says dealers participate in the program at will. There is no reason at all for them not to unless they are gouging customers anyway, but they have the option to opt out.
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Old 09-09-2011, 02:37 PM   #11
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Except that the Affiliate Rewards fine print says dealers participate in the program at will. There is no reason at all for them not to unless they are gouging customers anyway, but they have the option to opt out.
True. But they can't discriminate as to how you qualify if they participate.
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Old 09-09-2011, 02:45 PM   #12
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Originally Posted by jrohan07 View Post
I asked the dealer if he could waive the 75 fee and he said sure.
Looked back in my paper work with a fine tooth comb and he had somehow worked it back in and when I had already paid.
Said it was part of a fee to submit paperwork.
I just let it go but told him I know.
Interesting (shady....but interesting)....

What fee was it worked in under?
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Old 09-09-2011, 03:08 PM   #13
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There was a line that said doc/file fee that had $274. I had previously purchased a vehicle 4 months ago and asked what the doc fee was and it was $199. I asked the salesman before purchasing the 2012 what the doc fee will be and he stated $199.
So dealer added the $75 dollars in and I didn't catch it.
I looked at the 4 2012's the dealer had in stock today and he has added $3200 mark up for some hood key lock and undercoating.
I was the first to buy the 2012 from him before he had a chance to mark them up and I hope nobody pays that.
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Old 09-09-2011, 03:18 PM   #14
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There was a line that said doc/file fee that had $274. I had previously purchased a vehicle 4 months ago and asked what the doc fee was and it was $199. I asked the salesman before purchasing the 2012 what the doc fee will be and he stated $199.
So dealer added the $75 dollars in and I didn't catch it.
I looked at the 4 2012's the dealer had in stock today and he has added $3200 mark up for some hood key lock and undercoating.
I was the first to buy the 2012 from him before he had a chance to mark them up and I hope nobody pays that.
Want to have some fun? Call Chrysler Affiliate Rewards hot line: 1-888-444-4321 between the hours of 8 a.m. - 8 p.m. EST. Tell them what you just posted.

The AR rules state specifically that the dealer may not raise DOC fees on AR sales, they must charge the same fee on all sales! The AR price and conditions are guaranteed by Chrysler. They will make the dealer pay you back the $75! Let us know if you decide to do it!

I just got an $80 check from my dealer because I called them on a non-allowed charge.
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Old 09-09-2011, 03:21 PM
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I'm not seeing what the dealer did wrong. Is he not allowed to charge whatever their standard doc fee is + the $75 administration fee? In this case $199+$75=$274
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Old 09-09-2011, 03:28 PM   #16
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I'm not seeing what the dealer did wrong. Is he not allowed to charge whatever their standard doc fee is + the $75 administration fee? In this case $199+$75=$274
The point is the dealer said he would waive the 75 fee but included it in the doc fee.
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Old 09-09-2011, 03:32 PM   #17
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Anybody that has used the TL discount...do you have a seperate line for the $75 fee or do you see it added to your doc fee?
I am thinking about taking UP HILL Bill's advice and want to get my facts in order.
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Old 09-09-2011, 03:34 PM   #18
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The point is the dealer said he would waive the 75 fee but included it in the doc fee.
And, he is not allowed to do that. Call Chrysler Affiliate Rewards hotline above and ask them to tell you the rules. They will not send them to you, but will read them to you.
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Old 09-09-2011, 03:37 PM   #19
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Anybody that has used the TL discount...do you have a seperate line for the $75 fee or do you see it added to your doc fee?
I am thinking about taking UP HILL Bill's advice and want to get my facts in order.
The $75 'administrative fee' is INCLUDED in the PP (or FF) price on the factory wholesale invoice. Chrysler requires dealer to show you that invoice also.

If you were charged the full, listed PP price AND and extra $75, they think you're a sucker, or they are very confused as to the rules.

They can discount the PP price all they want, like by the $75, but they can't raise it, and they CANNOT sneak in extra charges anywhere. Price + DOC + tax, registration, license, other GOVERNMENT fees actually paid to government. NOTHING else! And the DOC fee is limited to what they normally charge all customers, or state required DOC fee in some states.
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Old 09-09-2011, 03:43 PM   #20
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The $75 'administrative fee' is INCLUDED in the PP (or FF) price on the factory wholesale invoice. Chrysler requires dealer to show you that invoice also.

If you were charged the full, listed PP price AND and extra $75, they think you're a sucker, or they are very confused as to the rules.

They can discount the PP price all they want, like by the $75, but they can't raise it, and that CANNOT sneak in extra charges anywhere. Price + DOC + tax, registration, license, other GOVERNMENT feesa actually paid to government. NOTHING else! And the DOC fee is limited to what they normally charge all customers, or state required DOC fee in some states.
Good to know...
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Old 09-09-2011, 05:10 PM   #21
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I told my dealer I wanted affiliate pricing. No problem, he said. But the jeep I wanted was enroute to another dealer. He swapped for it so I could get it.

He charged me 1% under invoice but then added on his $599 "dealer fee" saying he was allowed to do that as affiliate pricing was only for units "in stock or on order".

If he had told me that ahead of time I probably wouldn't have gone for it. It was a local swap too.
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Old 09-09-2011, 05:18 PM   #22
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I told my dealer I wanted affiliate pricing. No problem, he said. But the jeep I wanted was enroute to another dealer. He swapped for it so I could get it.

He charged me 1% under invoice but then added on his $599 "dealer fee" saying he was allowed to do that as affiliate pricing was only for units "in stock or on order".

If he had told me that ahead of time I probably wouldn't have gone for it. It was a local swap too.
I doubt that is true, but, call Chrysler AR hotline at the number above and ask if that is true. If not, Chrysler will make them pay you back.....


If I recall correctly (not a sure thing) any "dealer fees" are expressly disallowed by the program rules... DOC fees only. Please, call Chrysler... they are there right now to help you....
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Old 09-09-2011, 05:26 PM   #23
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Old 09-09-2011, 09:17 PM   #24
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The $75 'administrative fee' is INCLUDED in the PP (or FF) price on the factory wholesale invoice. Chrysler requires dealer to show you that invoice also.

If you were charged the full, listed PP price AND and extra $75, they think you're a sucker, or they are very confused as to the rules.

They can discount the PP price all they want, like by the $75, but they can't raise it, and they CANNOT sneak in extra charges anywhere. Price + DOC + tax, registration, license, other GOVERNMENT fees actually paid to government. NOTHING else! And the DOC fee is limited to what they normally charge all customers, or state required DOC fee in some states.
Exactly what Bill said. My dealer initially claimed they could only do 1% below invoice as well but when shown that they could go lower he agreed to 2% and also agreed to waive the $75 and their normal doc. fee.
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Old 09-10-2011, 06:24 AM   #25
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I hate those BS stealer fees. They vary from dealer to dealer and all it really is are fees on top of their profit to pay for all that time wasting crap they try and push on you "while they prepare your paperwork".
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Old 09-10-2011, 09:57 AM   #26
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I told my dealer I wanted affiliate pricing. No problem, he said. But the jeep I wanted was enroute to another dealer. He swapped for it so I could get it.

He charged me 1% under invoice but then added on his $599 "dealer fee" saying he was allowed to do that as affiliate pricing was only for units "in stock or on order".

If he had told me that ahead of time I probably wouldn't have gone for it. It was a local swap too.
Call chrysler, unless the dealer charges the 599 to every customer it is against the law for them to do it. Every state that allows the dealer to collect a doc fee/dealer fee has a law written stating that they have to charge it to everyone if they charge it to one person. Your Wrangler was in stock, they traded for it, added it to their inventory and took it out of the other dealers inventory. I'd call chrysler and call the dealership. It doesn't matter if it's on the lot, they dealer trade or order it. That's bs and a dealer trying to make a little more money.
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Old 09-10-2011, 12:09 PM   #27
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Call chrysler, unless the dealer charges the 599 to every customer it is against the law for them to do it. Every state that allows the dealer to collect a doc fee/dealer fee has a law written stating that they have to charge it to everyone if they charge it to one person. Your Wrangler was in stock, they traded for it, added it to their inventory and took it out of the other dealers inventory. I'd call chrysler and call the dealership. It doesn't matter if it's on the lot, they dealer trade or order it. That's bs and a dealer trying to make a little more money.
Thanks, Pat!

I hope all the posters who were charged fees that many not be allowed by the Chrysler Affiliates Rewards program, follow though and file cases with the hotline folks. They are very helpful... some of the nicest phone customer service people you will ever deal with!

I especially want to hear that Yozho gets his $599 back! That just sounds wrong!

The auto sales industry needs more people just like you, and fewer like Yozho's salesman! You set a hopeful, positive example that we all hope catches on!
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Old 09-10-2011, 02:44 PM   #28
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If I recall correctly (not a sure thing) any "dealer fees" are expressly disallowed by the program rules... DOC fees only. Please, call Chrysler... they are there right now to help you....
First let me say, and I should have been more clear on this, I walked away from the "deal".

I told the dealer early on in the process I would be able to participate in the Affiliate Pricing program either through my job or TL. So it wasn't a surprise.

We were going to do a deal on a 2012 Wrangler Sport he had in stock when I noticed another Jeep that I liked much better showing as in-transit to another dealer. I asked my dealer about it and he said he could get it for me no problem. The other dealer is about 70miles away.

So he got it, and gave me my final numbers in email when he asked me to come pick it up. First thing I noticed was a $100 fee to swap the vehicle (quote "I had to pay somebody to go get it"). I had no idea about this, I've had dealers truck in cars from other swaps 300 miles away and not charge me a dime, and I wouldn't have had a problem with this if he had told me upfront.

Then I noticed the $599 "Dealer Fee" included in the final price of the vehicle. Like practically all FL dealers some sort of "Dealer Fee" is standard. All that differs is the amount. Another dealer here charges $699 for a "Delivery Fee" and $299 for a "Doc Fee". He claims the delivery fee is to cover his costs of doing business.

Anyhow, when I brought the "Dealer fee" to the attn of my dealer this is what he said (excerpts from our last few emails):

Dealer: With your (affiliate) control number that makes your price $217.00 less, making the finance amount $22,530.45.

Me: Hi XXXXX, Regarding the affiliate pricing, I think you told me in another email that the affiliate pricing also got rid of the $599 dealer fee making for a total of around $800 off invoice for the affiliate price.

Dealer: As for the dealer fee, not charging you would only apply to an in stock unit not a dealer locate. Most dealers won't do a locate on an affiliate or a Chrysler employee program purchase.

Our email exchange ended after this with me saying I wasn't going to take it.

I think we'll start seeing more of this as the 2012 sales continue to rev up. This guy had me as an affiliate customer with approved financing and the possibility to make thousands on my super clean, low mile Powerstroke trade, and he could have cared less that I didn't take the vehicle.

But I'm already looking elsewhere :-)

Oh, and thanks to all for the advice!
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Old 09-10-2011, 03:06 PM   #29
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So is the $75 in the friends and family price already, or is it a separate charge they can add onto it? For clarification
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Old 09-10-2011, 03:24 PM   #30
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Some dealers surprise me with their lack of concern for customer service. You were right to wall away from the deal. If they screw you that early in the relationship you can I agine how cozy they will be later on...lol

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