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Old 12-29-2015, 11:20 AM
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How mad would you be?

Last month I traded in my 09 for. 2015 jku with 13,000 miles. Perfect condition. The jeep came with the 16" steel wheels. Per the negotiation I was upgraded to 17" wheels and tires. I drove 2 1/2 hours to buy the jeep and had to be home by 330 to get my kids off the bus. I left at 6 in the morning. The dealer said the wheels could not be installed until later that night but they would give me the wheels to have installed near my house. I agreed, got in my new jeep and made it home in time. Two weeks ago I took the new tires to have them mounted and installed. The guy came back and said I was set to go and the tires have about 30-40% life left. What????? He showed me the tire had a 2012 date. I contacted the dealer and explained the situation. I was told their plan was to install the the 16" tires that were on my jeep when test driving on the new 17" wheels they gave me. Are you serious? How bad would you guys fight for this? So far I have been very respectful and calm. I just expected tires in the same condition. Thanks

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Old 12-29-2015, 11:24 AM   #2
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if its not written in stone, it really can't be undone. The dealer is 2.5 hours away. You can fight for it, but will it be worth the trip?

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Old 12-29-2015, 11:43 AM   #3
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Are you saying they gave you used tires that are worn down to only 30% tread left or are they just going be a date on the tires and they are still new ?
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Old 12-29-2015, 11:50 AM
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Are you saying they gave you used tires that are worn down to only 30% tread left or are they just going be a date on the tires and they are still new ?
They game me 17"rims with tires on them that have between 30 and 40% tread life left. The whole date thing came in when I told the tire place he was mistaken. Then he took me out to me jeep to show me the tread thickness and the date on the tire.
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Old 12-29-2015, 12:10 PM   #5
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Let's see: they knew you live 2.5 hours away; they offer to give you the 17" wheels but they "cannot install them" and suggest you get it done near your place which, again, is 2.5 hrs away.

I think they knew all along what they were doing and figured you either wouldn't find out or wouldn't bother to drive 2.5 hrs back to complain.

Sorry to tell you, but you were had.

Whether you think it is worth your time to argue with them, only you can decide that. But with this level of premeditation, I doubt you will be able to change the outcome.
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Old 12-29-2015, 12:19 PM   #6
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I was told their plan was to install the the 16" tires that were on my jeep when test driving on the new 17" wheels they gave me.
???????
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Old 12-29-2015, 12:20 PM
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???????
Exactly
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Old 12-29-2015, 12:50 PM   #8
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Premeditated dishonesty/honest misunderstanding/other.

If it were me, all correspondence from this point forward would be in writing (either email or certified USPS). I'd cordially ask the salesman to send me a detailed email of his understanding of wheel/tire issue and to clarify my misunderstanding. I'd bite my lip until I had the email in hand. Allow a reasonable time, but follow-up (in writing) every week until a written response is provided

If an email arrived and states what you describe (we were going to install newer 16" tires on 17" wheels), I'd bypass the salesman and deal with the used car sales manager or owner. I'll go out on a limb here and say the issue will get resolved to your benefit. If not, I'd demand that they in fact mount 16" tires on 17" wheels as they agreed and set up an appointment for the work. I'd bring a lawn chair and ask to watch the install.

Resolution will be much easier with written confirmation from the dealer of the agreement. If their recollection suddenly gets fuzzy, I'd press the point.

Additionally, keep a detailed log of when you spoke with them verbally (date/time/contact person). Don't be surprised if they balk at providing a written response, again keep a detailed log and push for written correspondence.

You're the only one who knows how much time/effort you're willing to put into this. I don't know you or the dealership, but if ANY dealership told me they planned on installing 16" tires on 17" wheels as a resolution, I'd have a conversation with the sales manager PDQ. Misunderstanding is one thing, but clearly lying/bad faith is another.

My $0.02
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Old 12-29-2015, 12:56 PM
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If an email arrived and states what you describe (we were going to install newer 16" tires on 17" wheels), I'd bypass the salesman and deal with the used car sales manager or owner. I'll go out on a limb here and say the issue will get resolved to your benefit. If not, I'd demand that they in fact mount 16" tires on 17" wheels as they agreed and set up an appointment for the work. I'd bring a lawn chair and ask to watch the install.




Lol. You had some great advice. My wife is an attorney and had a very similar response.
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Old 12-29-2015, 02:53 PM   #10
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Lol. You had some great advice. My wife is an attorney and had a very similar response.
What the heck are you asking our advice for? If my wife was an attorney, I'd politely suggest to the sales manager that they straighten the matter out PDQ before "she" becomes involved.
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Old 12-29-2015, 03:01 PM   #11
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I'm lost here, did he just give himself advice ?
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Old 12-29-2015, 03:50 PM   #12
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I was told their plan was to install the the 16" tires that were on my jeep when test driving on the new 17" wheels they gave me.
How do you fit 16" tires on a 17" wheel?

What the ...... ????
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Old 12-29-2015, 03:55 PM   #13
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Weird story...how did you get the second set of rims and tires back home after you traded the jeep? Didn't you notice they were beaten up then??
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Old 12-29-2015, 03:58 PM
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Weird story...how did you get the second set of rims and tires back home after you traded the jeep? Didn't you notice they were beaten up then??
They threw the tires in the back of the new jeep and away I went. I didn't inspect them. I just saw it was the 17" rims and left. Which I take responsibility for.
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Old 12-29-2015, 04:04 PM
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I'm lost here, did he just give himself advice ?
No. I was responding to another guys advice.
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Old 12-29-2015, 04:08 PM   #16
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You still have the 16" wheels and tires and don't have to give them back? The 16" wheels and tires are used as are the 17" wheels and tires. Unless they indicated in writing that you were getting new tires on 17" wheels I don't see the recourse, especially since you had to have observed the wheels/tires you were getting when they were loaded in the JK. I want to be on your side, but I don't see it. You at least have 17" wheels and can possibly sell the 16" tires and wheels if you don't have to return them. Chalk it up to a learning experience and enjoy your new (used) JK.
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Old 12-29-2015, 04:12 PM
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You still have the 16" wheels and tires and don't have to give them back? The 16" wheels and tires are used as are the 17" wheels and tires. Unless they indicated in writing that you were getting new tires on 17" wheels I don't see the recourse, especially since you had to have observed the wheels/tires you were getting when they were loaded in the JK. I want to be on your side, but I don't see it. You at least have 17" wheels and can possibly sell the 16" tires and wheels if you don't have to return them. Chalk it up to a learning experience and enjoy your new (used) JK.
I got to keep the 16"s. I think you are right. I should have inspected them thoroughly. Thanks
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Old 12-29-2015, 04:23 PM   #18
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They threw the tires in the back of the new jeep and away I went. I didn't inspect them. I just saw it was the 17" rims and left. Which I take responsibility for.
Well, then that is the end of it from what I can gather.
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Old 12-29-2015, 05:13 PM   #19
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I feel badly for your situation and think you should contact the gm or regional manager of the dealership and maybe he/she will do you right. Couldn't hurt. Maybe, just maybe they loaded your jeep with the wrong set...who knows but that is totally unacceptable.
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Old 12-29-2015, 05:28 PM   #20
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I feel badly for you too, but getting it down to the basics as I read them, you bought a used JKU, and it came with used tires. You wouldn't be the first person to buy a used vehicle and have its used tires have only 30-40% of their tread left.

I would think that getting brand new tires would have to be enough of an exception, that the paperwork would spell it out. No such clear words in the agreement, and the default would remain used tires.

To me, its the same be they used 16" tires or used 17" tires. Actually, IMHO, you came out ahead getting to drive away with both the used 16" tires and wheels, plus the used 17" tires and wheels.

I know that might not be the answer you want to hear, since there is so much emotion wrapped up in buying a Wrangler.
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Old 12-29-2015, 05:40 PM   #21
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I'm lost here, did he just give himself advice ?

You and I are on the same page here.......I'm out.....going to get another drink. WTF
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Old 12-29-2015, 05:54 PM   #22
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If you have the Better Business Bureau in your area. Tell them what happened. And they will get involved on your behalf.
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Old 12-29-2015, 06:50 PM   #23
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What does the paperwork you signed state?

Pretty much all that matters.
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Old 12-30-2015, 08:04 AM   #24
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You and I are on the same page here.......I'm out.....going to get another drink. WTF
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I'm lost here, did he just give himself advice ?
He quoted someone else without using the quote code.

IMO, I would chalk it up as a loss. You took delivery of the tires/wheels without inspecting, so I would say the dealer fulfilled its obligations (unless they put it in writing that you were getting new tires).
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Old 12-30-2015, 09:29 AM   #25
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If an email arrived and states what you describe (we were going to install newer 16" tires on 17" wheels), I'd bypass the salesman and deal with the used car sales manager or owner. I'll go out on a limb here and say the issue will get resolved to your benefit. If not, I'd demand that they in fact mount 16" tires on 17" wheels as they agreed and set up an appointment for the work. I'd bring a lawn chair and ask to watch the install.




Lol. You had some great advice. My wife is an attorney and had a very similar response.
I say violence is the answer. What does your wife think about that??
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Old 12-30-2015, 09:42 AM
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I say violence is the answer. What does your wife think about that??
Violence is usually my go to.
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Old 12-30-2015, 10:27 AM   #27
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In my years of dealing with buying cars, if you aren't leaving the lot with the exact car, set up the exact way you want it, it's your fault.
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Old 12-30-2015, 03:02 PM   #28
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Since you got the FREE set of 16" wheels and tires to go along with the 17" set you negotiated for I'd say you are ahead of the game. If they installed the 17's at the dealership you wouldn't have gotten the 16" set at all. BTW the Dealer probably has a pile of 16" wheels and tires out back and didn't want another set.

Have you even priced out the 17" sport tires on craigslist? Around here they are practically free. Its the Rubicon MT's that command value. I bought a brand new take off 17" Moab wheel and tire for $15. Yes really and no it wasn't stolen. I suggest selling the 16" set for whatever you can get (not much) or selling to the scrapper. Might get more that way.
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Old 12-30-2015, 03:23 PM   #29
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It's my understanding that a dealership can't sell tires on a vehicle that have less than 50% tread life. Is it possible that they couldn't install them because they can't?
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Old 12-30-2015, 03:34 PM
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Since you got the FREE set of 16" wheels and tires to go along with the 17" set you negotiated for I'd say you are ahead of the game. If they installed the 17's at the dealership you wouldn't have gotten the 16" set at all. BTW the Dealer probably has a pile of 16" wheels and tires out back and didn't want another set. Have you even priced out the 17" sport tires on craigslist? Around here they are practically free. Its the Rubicon MT's that command value. I bought a brand new take off 17" Moab wheel and tire for $15. Yes really and no it wasn't stolen. I suggest selling the 16" set for whatever you can get (not much) or selling to the scrapper. Might get more that way.
Around here for the Moab 17"s it's between 600-900$. There are people on cg selling the 16" for 600!!! I'm just going to chalk it up as a learning experience and get the wheels and tires next year that I really want. Live and learn.

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