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Old 05-20-2019, 10:46 AM
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i hate going to the dealership

anyone else here get anxiety from leaving your vehicle at the dealership? i just brought mine there today for the airbag recall and to HOPEFULLY warranty the clockspring if they deem thats why my airbag light keeps coming and going.



i just get nervous wondering if they are going to try and screw me over by saying it was something else or come up with some other charge, or even screw something else up on the jeep entirely!


i dont EVER go to the dealership for anything, but seeing as how i could have the clockspring warrantied (if thats it) i brought it there, but i also partly brought it there because nobody could tell me how to diagnose the clocksping myself apart from throwing money at it and replacing the whole thing.



now im just waiting for the call........

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Old 05-20-2019, 10:54 AM   #2
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I hate it too, don't like anyone touching my vehicles if I don't have to but if it's warranty no choice.
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Old 05-20-2019, 11:29 AM   #3
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This was a fun thread:
https://www.wranglerforum.com/f274/g...s-2346179.html

He ultimately traded his JK in frustration. @JeepCares should care.
I don't think that you or @aldo90731 are unique in misgivings about dealerships.
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Old 05-20-2019, 11:34 AM   #4
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I'd be worried the day I Stopped being nervous dropping my Jeep at the dealer.

I don't even use valet parking, I don't like French stuff anyway....

I just installed my Lift because I wanted to know the guy doing the work. You should have seen me watching myself, at one point I was "this close" to saying something but he recovered nicely.

It all went well (lucky for me)
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Old 05-20-2019, 11:42 AM   #5
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Every time.

I recently took my JK in to have the oil cooler replaced, and I was crazy nervous about whether they'd cover it (even though I know it's supposed to be covered) and you hear so many horror stories...

Stressful. Because they're called stealerships for a reason.
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Old 05-20-2019, 11:47 AM   #6
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Quote:
Originally Posted by RubiconSS View Post
...

I don't even use valet parking, I don't like French stuff anyway....

...
When I become King, first thing I'm doing is outlawing silent letters.
Either a letter works for a living or it's gone.
Especially silent K's. Lazy good for nothing silent K's.
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Old 05-20-2019, 11:48 AM   #7
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Originally Posted by Hilldweller View Post
This was a fun thread:
https://www.wranglerforum.com/f274/g...s-2346179.html

He ultimately traded his JK in frustration. @JeepCares should care.
I don't think that you or @aldo90731 are unique in misgivings about dealerships.

[running outside to see if seat squeaks]
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Old 05-20-2019, 12:13 PM   #8
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I can't stand going to a dealer.
At the very minimum its a gigantic time suck and that's if everything goes smooth.

The only thing I've brought my Jeep in for is seat squeak under warranty. Five trips in total. Here are some highlights:
"Oh the part didn't come in, come back next week"
All fixed up and ready to go! (the squeak is now louder and I haven't even pulled away!)
Reassembly of the seat was incorrect
Watching sweet sixteen runner boy fetch my manual transmission Jeep from the lot was horrific... (not his fault but damn kid, say something if you don't know how)

What I cant wrap my mind around is that there are really people out there who endure this for routine maintenance. You see these people in the waiting area and they look like they've been camping out for days
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Old 05-20-2019, 12:55 PM
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i just called them for a status update, it was in fact the clockspring, so its covered!


but here is another funny thing. the service writer said the mechanic could get to the passenger side airbag from the glove box. i know i remember a metal bar being behind there...... needless to say, they had to remove my full width vector bar and seicane 10.1" radio to get in there to replace the stupid airbag like i first thought! i would have removed the bar and radio for them if i knew! oh well, at least i should not be charged for any of it and just have to hope they dont break anything getting to the airbag.
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Old 05-20-2019, 01:03 PM   #10
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In the beginning my driver's seat would lower itself and the USB input didn't work.

They "fixed" the driver's seat. It still lowers itself. I took out the back seat and built a dog-shelf that holds up the seat.

They replaced the radio; the USB input still didn't work. They took apart the console and saw that the USB wasn't plugged into the radio. The replacement radio wasn't needed.

E-brake stopped working. They found some faulty linkage and replaced the whole kit-&-kaboodle. E-brake worked (for a while) but the windows started working funny ---- driver's side rear window would get stuck open until a key cycle with E-brake engaged, sometimes you'd have to wait for a bit too with key off.
They replaced the TIPM (several times) and had me come pick the Jeep up ---- one time the windows worked but the wipers didn't.
Vehicle off road for over a month. I had lots of loaner cars. They replaced switches, bits of wiring. Never worked.
Then one day I retold the entire story to the service manager. The service writers never wrote the whole thing down. Took the Jeep back in and they found the wire they had pinched while fixing the E-brake.
Windows now work.

E-brake does not work.

I'm scared shitless of dealers. And this is my "good" dealer ---- I have worse stories about the others around Atlanta.
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Old 05-20-2019, 01:33 PM   #11
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i just called them for a status update, it was in fact the clockspring, so its covered!


but here is another funny thing. the service writer said the mechanic could get to the passenger side airbag from the glove box. i know i remember a metal bar being behind there...... needless to say, they had to remove my full width vector bar and seicane 10.1" radio to get in there to replace the stupid airbag like i first thought! i would have removed the bar and radio for them if i knew! oh well, at least i should not be charged for any of it and just have to hope they dont break anything getting to the airbag.
Freakin' airbags.... I can remember life before air came in bags and water in bottles!
Why I'm so old when I fart my Wife runs for the dust pan.

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Old 05-20-2019, 02:38 PM   #12
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I think we have a nationwide shortage of incompetence in the workplace as a whole. Seems like no one can do anything properly anymore. Not a whole lot of kids in school taking the trade route. I see a lot of turnover in service departments.
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Old 05-20-2019, 03:05 PM   #13
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I have one vehicle from each of the Big Three. I have grown to trust the dealerships I use for the wife's Ford, and our plastic Chevy. I just brought our Jeep home last week, and now I've got to start all over in the trust department. I made it a point to meet one of the Service Writer's so we could look each other in the eye. He talked the talk, but I don't know if he can walk the walk. Only time will tell.
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Old 05-20-2019, 03:26 PM   #14
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I think we have a nationwide shortage of incompetence in the workplace as a whole. Seems like no one can do anything properly anymore. Not a whole lot of kids in school taking the trade route. I see a lot of turnover in service departments.

I think it is more that customers don't want to pay the cost. Competent people soon learn they can make more money elsewhere, and move on, leaving only the incompetent behind.


How many people would buy from a dealer that charges $50K over sticker, but employees only automotive doctorates from MIT as its sales staff?

A similar analogy are customers who sort airline tickets by price, and not by amenities like leg room, and then get upset because they can't figure out why leg room continues to decline.
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Old 05-20-2019, 03:52 PM   #15
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I guess its a good thing I am buddies with not only a Service Writer but also a mechanic and salesman at my local go to dealer. Its nice having a trust in people outside of a "work" relationship.
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Old 05-20-2019, 05:00 PM
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well, everything went good amazingly! they replaced the passenger side airbag, the clockspring and the column bezel where the key goes, and at no charge to me on a 2011 with 108,xxx miles on it. everything was even right where i left it and everything works as it should!


there was a decent size mouse nest on the passenger side floor when i picked it up though!







kinda figured the little bastards had one hidden up there by the airbag!


this was about as painless of an experience as i could ask for going to a dealership, but i still hate going to them.
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