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Old 06-21-2019, 06:43 PM   #31
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Hey guys sorry to thread jack, but im the second owner of my jeep and i have the five year 60k mile warranty , does anyone know why i dont have the 10 year/100k one? Is it because im second owner
What year is your Jeep?

I believe in 2016 MY they changed the term from 10y/100K Miles to 5yr/60K Miles. This brought the U.S. and Canadian warranties into line. (Canadian was 100K Kilometers which roughly equates to 60K Miles.

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Old 06-21-2019, 06:46 PM   #32
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Don't put all 3rd party warranties in the same bucket. Mine covered factory replacement parts and no hassles. You must read the fine print as there are many garbage plans, but there are also some decent ones. I actually had more issues with the dealer stating I didn't have a warranty, but when I told them I will send in a copy of my paperwork they suddenly said "oh yeah, you do I see it now". I am more concerned about the dealer trying to pull a fast one than anything else.

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Old 06-21-2019, 06:47 PM   #33
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Thanks for the replies. You all have been very helpful and I appreciate it.
It sounds to me that the company you bought it from is doing you right, it's hard these days to actually find a company that go out of their way for a customer after they got the customers money, especially on as is sale. Oh and I definitely would buy the Jeep service manager a BIG box of donuts also. I believe you got lucky with a few people that actually care about the customer. now when you get your new to you Jeep back we would love to see some pics of you enjoying the new ride!!

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Old 06-21-2019, 07:14 PM   #34
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Sounds like a great dealership. I wish all of them were like this. When I clicked on the thread I thought it was going to be about not having coverage for a needed repair.

Those extended warranties sound like rip-offs. My Lifetime Maxcare was $2700, bumper to bumper. Glad I have it now since my 2016 is out of factory warranty.
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Old 06-21-2019, 08:30 PM   #35
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Originally Posted by Criz98 View Post
Hey guys sorry to thread jack, but im the second owner of my jeep and i have the five year 60k mile warranty , does anyone know why i dont have the 10 year/100k one? Is it because im second owner
What year is your Jeep?

I believe in 2016 MY they changed the term from 10y/100K Miles to 5yr/60K Miles. This brought the U.S. and Canadian warranties into line. (Canadian was 100K Kilometers which roughly equates to 60K Miles.
mine is a 2016
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Old 06-21-2019, 08:37 PM
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Originally Posted by Criz98 View Post
Hey guys sorry to thread jack, but im the second owner of my jeep and i have the five year 60k mile warranty , does anyone know why i dont have the 10 year/100k one? Is it because im second owner
What year is your Jeep?

I believe in 2016 MY they changed the term from 10y/100K Miles to 5yr/60K Miles. This brought the U.S. and Canadian warranties into line. (Canadian was 100K Kilometers which roughly equates to 60K Miles.
mine is a 2016
2015 here with the 10y/100k miles Powertrain.

I’ll definitely do something nice for my sales manager at Park Place and the repair manager at the Jeep dealership once I get my Jeep back.
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Old 06-21-2019, 08:44 PM
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Thanks for the replies. You all have been very helpful and I appreciate it.
It sounds to me that the company you bought it from is doing you right, it's hard these days to actually find a company that go out of their way for a customer after they got the customers money, especially on as is sale. Oh and I definitely would buy the Jeep service manager a BIG box of donuts also. I believe you got lucky with a few people that actually care about the customer. now when you get your new to you Jeep back we would love to see some pics of you enjoying the new ride!!

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Sounds like a great dealership. I wish all of them were like this. When I clicked on the thread I thought it was going to be about not having coverage for a needed repair.

Those extended warranties sound like rip-offs. My Lifetime Maxcare was $2700, bumper to bumper. Glad I have it now since my 2016 is out of factory warranty.
Park Place built their reputation on taking care of the customer and they have delivered. It’s been frustrating for certain reasons that everyone is aware of, but if you look at what the Park Place and Jeep dealership did independently, how they responded to correct a wrong, they have most certainly gone above and beyond.

I’ve never had this kind of dealership experience ever. I’m so thankful for these two ladies going above and beyond and will ensure they are recognized by their corporate/leadership teams and I’m thinking of what I can do to show my appreciation. Donuts and cookies are nice, and I may go that route, but I will do more for these two special individuals who are an anomaly in this business in a very good way.
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Old 06-21-2019, 10:56 PM   #38
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Park Place built their reputation on taking care of the customer and they have delivered. Itís been frustrating for certain reasons that everyone is aware of, but if you look at what the Park Place and Jeep dealership did independently, how they responded to correct a wrong, they have most certainly gone above and beyond.

Iíve never had this kind of dealership experience ever. Iím so thankful for these two ladies going above and beyond and will ensure they are recognized by their corporate/leadership teams and Iím thinking of what I can do to show my appreciation. Donuts and cookies are nice, and I may go that route, but I will do more for these two special individuals who are an anomaly in this business in a very good way.
With that great attitude someone or something is making sure you are taken care of. Like I said it is required to post pictures .

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Old 06-21-2019, 11:09 PM   #39
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Maybe we just need women running these places. lol
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Old 06-21-2019, 11:25 PM   #40
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Hey guys sorry to thread jack, but im the second owner of my jeep and i have the five year 60k mile warranty , does anyone know why i dont have the 10 year/100k one? Is it because im second owner
The warranty was reduced starting in 2016.
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Old 06-22-2019, 04:18 AM   #41
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Hey guys sorry to thread jack, but im the second owner of my jeep and i have the five year 60k mile warranty , does anyone know why i dont have the 10 year/100k one? Is it because im second owner
I believe the 10 year/100K warranty ended in 2015, so 2016-2018 JKs got a downgraded warranty comparatively.
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Old 06-22-2019, 04:19 AM   #42
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The warranty was reduced starting in 2016.
I should have read to the bottom of the thread before replying :o
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Old 06-22-2019, 06:51 AM   #43
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2015 here with the 10y/100k miles Powertrain.

Iíll definitely do something nice for my sales manager at Park Place and the repair manager at the Jeep dealership once I get my Jeep back.
Is this Park Place in DFW? If so, they pride themselves on service. They opened a Honda dealership in my town. The gf bought her 2016 Accord there. Those people jump through hoops to make sure their customers are happy. Just free car washes alone tickles her. She rolls up in there any time she feels like it and tells them she'd like to get her car washed. They act like she owns the place and tell her they will have it right back to her. She is convinced I could take my Jeep there and get the same treatment.
What Jeep dealership is doing the work? I see new Jeeps on the Honda lot and figure they must own a Jeep dealership too?
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Old 06-22-2019, 07:52 AM   #44
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Generally, when you see the words "as is" on a car lot, it means something very specific. I was surprised to see it still had factory warranty remaining and that the used car lot was trying to help out with repairs. None of that sounds "as is". And no matter how thorough an inspection they do, nobody can spot a blown head gasket that hasn't blown yet.

As to 3rd party service contracts, stay away from them unless you plan on getting all your work done at the place selling it to you. Any other garage you go to is going to see "you want the moon, probably think you don't have to pay a dime, and want me to fight the service contract company to get myself paid". Also, the prices the OP listed were laughably high.
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Old 06-26-2019, 02:55 AM
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The Jeep dealership discovered that the thermostat needed to be replaced. Park Place paid the $300 to have the thermostat replaced at the Jeep dealership.

The Jeep dealership also discovered a leaking head gasket (I got them to replace both sides) under the remaining 5 year powertrain warranty (2015 JKU). Then when I picked it up, they told me they also had to replace the left rear axle seal due to leaking differential fluid. This too was covered by the remaining powertrain warranty.

Is it normal, to miss a faulty thermostat, leaking head gasket, and leaking rear axle during an inspection before a "premium" dealer decides to sell the vehicle?

When I picked up my Jeep I was happy this was all behind me. No less than 1.5 miles away from the dealership another car flags me down and says I'm leaking a bunch of fluid. All of a sudden the dash manual temp gauge goes all the way as far right as it can and the odometer screen shows that the transmission is overheating. Had to pull over and wait hours for a tow to get back to the Jeep service center. Before I took it over, I could clearly see that the mechanic forgot to secure a coolant hose.

At first, the Jeep dealership told me the clamp failed. What they didn't realize is that I took about 10 photos of the hose with clamp and you could easily see that the hose was simply not attached and the clamp was still working - just moved up the line a bit so the hose could be removed. So the mechanic/dealership straight up lied. When I sent them the photos, they started to change their story.

This is my first Jeep Wrangler. In about a week after purchasing it from a "luxury" dealership I have had to get the thermostat replaced, head gaskets replaced, axle seal replaced, and now it is back at the Jeep dealership since they forgot to connect a coolant hose..

I'm afraid the transmission may have been negatively compromised or at least potentially had a reduction in life due to the high heat with the coolant issues.

I priced the Mopar service warranty for my vehicle and here's some prices:

4 years additional powertrain warranty with unlimited mileage for $1130.

4 years "maximum care" / 60k miles with $200 deductible for $2935.

5 years "maximum care" / 75k miles with $200 deducible for $3,115.

With my particular situation, would you get any of those?

I'm trying to get the Jeep dealership to throw in the powertrain warranty for free since I caught them in the lie and no way they will open up and check the transmission, which could have been negatively compromised. I'll know more tomorrow.
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Old 06-26-2019, 03:18 AM   #46
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Really sucks for this to happen to your first Jeep. I can't see the Jeep dealership buying you a Mopar warranty but it wouldn't hurt to try. At least these things happened while under warranty and not in a year or two.
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Old 06-26-2019, 05:57 PM
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The Jeep dealer Director is communicating with Mopar to extend my Powertrain warranty according to my service associate because of their mistake and because I caught them lying red handed about the hose clamp. As soon as I show the photos of the clamp it’s funny how quickly their story changed.

If they don’t do anything to extend it I’ll just have to warn others on all the review websites so they can decide if they want to get their vehicle repaired at a dishonest dealership.
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Old 06-27-2019, 04:07 AM   #48
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I would definitely still go to this dealership regardless of what happens. It seems like they went above and beyond to get the second (not faulty) head gasket replaced on a vehicle that was bought second hand, not from them, but on a used car lot. It doesn't sound like you have any history/loyalty with this dealership either, so huge props to them for stepping up and going the extra mile. As far as the hose clamp goes, the tech probably told the service advisor that the clamp failed to save face--Possibly getting them to cover anything that goes wrong directly related to the hose clamp issue for 6 months to a year or asking for a credit of $200-300 off of the 4 year warranty would be a fair compromise. Demanding a free 4 year powertrain warranty from a dealership that went to bat for you under the pretense that you would slam them all over social media if they don't give you what you want would justifiably get you a "go pound sand" from most dealerships. Just my opinion of course
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Old 06-27-2019, 05:34 AM   #49
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The Jeep dealership discovered that the thermostat needed to be replaced. Park Place paid the $300 to have the thermostat replaced at the Jeep dealership.

The Jeep dealership also discovered a leaking head gasket (I got them to replace both sides) under the remaining 5 year powertrain warranty (2015 JKU). Then when I picked it up, they told me they also had to replace the left rear axle seal due to leaking differential fluid. This too was covered by the remaining powertrain warranty.

Is it normal, to miss a faulty thermostat, leaking head gasket, and leaking rear axle during an inspection before a "premium" dealer decides to sell the vehicle?

When I picked up my Jeep I was happy this was all behind me. No less than 1.5 miles away from the dealership another car flags me down and says I'm leaking a bunch of fluid. All of a sudden the dash manual temp gauge goes all the way as far right as it can and the odometer screen shows that the transmission is overheating. Had to pull over and wait hours for a tow to get back to the Jeep service center. Before I took it over, I could clearly see that the mechanic forgot to secure a coolant hose.

At first, the Jeep dealership told me the clamp failed. What they didn't realize is that I took about 10 photos of the hose with clamp and you could easily see that the hose was simply not attached and the clamp was still working - just moved up the line a bit so the hose could be removed. So the mechanic/dealership straight up lied. When I sent them the photos, they started to change their story.

This is my first Jeep Wrangler. In about a week after purchasing it from a "luxury" dealership I have had to get the thermostat replaced, head gaskets replaced, axle seal replaced, and now it is back at the Jeep dealership since they forgot to connect a coolant hose..

I'm afraid the transmission may have been negatively compromised or at least potentially had a reduction in life due to the high heat with the coolant issues.

I priced the Mopar service warranty for my vehicle and here's some prices:

4 years additional powertrain warranty with unlimited mileage for $1130.

4 years "maximum care" / 60k miles with $200 deductible for $2935.

5 years "maximum care" / 75k miles with $200 deducible for $3,115.

With my particular situation, would you get any of those?

I'm trying to get the Jeep dealership to throw in the powertrain warranty for free since I caught them in the lie and no way they will open up and check the transmission, which could have been negatively compromised. I'll know more tomorrow.
I am interested to know which side of the head had the leak to start. I started a thread on here in regards to my 2016 having the head gaskets go out with only 21000 miles on her. There are a few others on here as well if you want to research it. The first repair was the thermostat then head gaskets, radiator and then the transmission. All within 30000 miles. I will tell you the head came back out still with a leak. Come to find out FCA only pays for a cold bench test on the heads prior to replacing the gaskets. They do not pay for them to be surfaced machined. With that...I would suggest you keep a eye on your coolant over the next few months. Just a thought due to my experience with mine. I traded her in at 48000 miles...still going through coolant every 3000 miles or so. And the ticking in the motor had started...can't begin to image why....UGH.

As for the price for warranty...I purchased the 5 year Max 75000 miles on my 2018,the price was $2151 in May. For 7 year 100000 miles it was $3317. Was warned that they were raising the prices for Mopar warranties as of May 14th. I didn't purchase it through the dealer...I called Mopar directly. For the dealer under writers for the most part put a % on the cost to sell you the warranty.


Hope it all works out. Keep us posted...
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Old 06-27-2019, 06:11 AM   #50
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2015 from the factory has 3/36 bumper to bumper.. 5/100k miles on the drivetrain.

2016 and newer: 3/36 5/60 drive train

to best of my knowledge there was never a 10/100k on the 2015 or prior(at one point there was an included lifetime however)

The only extended warranty to consider on a Jeep is a service contract from FCA.. and even that has holes in it.
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Old 06-27-2019, 06:25 AM   #51
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Be glad you have the extended warranty to fix everything. Just have it fixed and drive it, if something else happens, have it fixed under the warranty. Next time I would buy a Jeep from a dealership not a used car place.
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Old 06-27-2019, 08:15 AM
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I would definitely still go to this dealership regardless of what happens. It seems like they went above and beyond to get the second (not faulty) head gasket replaced on a vehicle that was bought second hand, not from them, but on a used car lot. It doesn't sound like you have any history/loyalty with this dealership either, so huge props to them for stepping up and going the extra mile. As far as the hose clamp goes, the tech probably told the service advisor that the clamp failed to save face--Possibly getting them to cover anything that goes wrong directly related to the hose clamp issue for 6 months to a year or asking for a credit of $200-300 off of the 4 year warranty would be a fair compromise. Demanding a free 4 year powertrain warranty from a dealership that went to bat for you under the pretense that you would slam them all over social media if they don't give you what you want would justifiably get you a "go pound sand" from most dealerships. Just my opinion of course[IMG class=inlineimg]https://www.wranglerforum.com/../images/smilies/smile.gif[/IMG]
I agree with your first part, they did go above and beyond and I appreciate that a lot. I also appreciate honesty and transparency. That becomes even more important on a major purchase. What really rubbed me the wrong way was the excuse and lie. If they had said we accidentally overlooked this one hose and we are deeply sorry, I would have appreciated that honesty and transparency, but they did not do that.

Now they are scrambling to fix the situation because I caught them with their pants down. I didn’t do that, they did that to themselves.

And I never “demanded” anything. I requested it on the basis that I want to be able to trust that everything was done right and don’t want issues next year when my warranty expires. They lost my trust when they were trying to “save face” and were caught. In my industry, “saving face” is illegal, not to mention, highly unethical because patients lives are directly on the line. If caught you lose your license and you can most certainly expect litigation against you.

I’m not doing any of that here. I’ve told them exactly how I feel about the good (their intentions/going above and beyond), the bad (failure to check vehicle is safe and fully operational before returning to customer), and the ugly (deliberately covering up the true cause of failure in the root cause analysis).

Waiting to see the final resolution.
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Old 06-27-2019, 08:23 AM
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Be glad you have the extended warranty to fix everything. Just have it fixed and drive it, if something else happens, have it fixed under the warranty. Next time I would buy a Jeep from a dealership not a used car place.
I’m very grateful for the powertrain warranty.

Park Place is a top 2 or 3 luxury dealership in DFW.

https://www.parkplace.com/AboutParkplace
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Old 06-27-2019, 08:29 AM   #54
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Just some random corrections from above numerous posts.

Some states not only cover used cars by lemon law, but require a warranty. In my state (MA), so long as the car has less than 125k miles, it has to be covered by the dealer. For private party sales, major problems also can allow either the seller to cover or the vehicle to be returned.

https://www.mass.gov/guides/guide-to...e-warranty-law


Aftermarket Warranties:

You're rolling the dice as to when they'll go out of business. From the top 10 aftermarket warranty companies, let me list every single one still in business.

0

That's it. None. These companies start getting more claims than they've taken in as profit and fold up, add a word, hyphen or re-spell their name and open up as a brand new warranty company.
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Old 06-27-2019, 08:44 AM
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Just some random corrections from above numerous posts.

Some states not only cover used cars by lemon law, but require a warranty. In my state (MA), so long as the car has less than 125k miles, it has to be covered by the dealer. For private party sales, major problems also can allow either the seller to cover or the vehicle to be returned.

https://www.mass.gov/guides/guide-to...e-warranty-law


Aftermarket Warranties:

You're rolling the dice as to when they'll go out of business. From the top 10 aftermarket warranty companies, let me list every single one still in business.

0

That's it. None. These companies start getting more claims than they've taken in as profit and fold up, add a word, hyphen or re-spell their name and open up as a brand new warranty company.
Well sounds like it’s Mopar or bust then.
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Old 06-28-2019, 07:07 AM   #56
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Well sounds like itís Mopar or bust then.
I was told by an person who works for GM that they secretly have a group in the company that purposely designs the cars to fail/break after so many miles so you either have a huge repair bill or you have to trade your car in for a new one. Think about it. Now I know this person could just be full of crap but think about it.
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Old 06-28-2019, 04:22 PM   #57
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I was told by an person who works for GM that they secretly have a group in the company that purposely designs the cars to fail/break after so many miles so you either have a huge repair bill or you have to trade your car in for a new one. Think about it. Now I know this person could just be full of crap but think about it.
Are they Russian?
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Old 06-28-2019, 05:39 PM   #58
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It's nothing sinister. You can make bulletproof reliability or you can make it lighter, allowing more performance and efficiency. What they really want is most of the stuff to last past the warranty, but lighter weight and ease of manufacturing will always take away from long life.
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Old 07-01-2019, 12:35 PM   #59
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Are they Russian?
Maybe! I didn't see any bottles of Vodka though!
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Old 07-01-2019, 01:49 PM   #60
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They used to have carburetors that would get 75 mpg but the gas companies paid them off not to produce them.

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