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Old 12-02-2019, 11:19 PM
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Lightbulb Lifetime Warranty & Mopar Performance Parts.

FYI,

The Mopar Vehicle Protection MAX Care policy specifically reads that it doesn't cover performance parts ever.

I spoke to Mopar and they said to have my dealer pre-authorize the install of any performance part, and my warranty would remain intact.

I would like to install the Mopar Front Dana 44 axle and re-gear the rear axle (4.10).

I've had 2 dealers say it's not an issue, but one said can't do without voiding the max care. If I get it in writing from Mopar I'll proceed.

I have an appointment to obtain this pre-authorization in a couple of weeks, and will report back. I can't believe that this is going to work out since the contract specifically states "no performance parts".

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Old 12-02-2019, 11:55 PM   #2
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Is a Dana 44 front axle and 4.10 gears really considered performance parts since they are standard equipment on the Rubicon trim level? Might be a different story if you were going with the MOPAR Dana 60ís with 5.38ís.

I think you would have one hell of an argument if they said they wouldnít warrant it. Best of luck!


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Old 12-03-2019, 12:14 AM
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Highly confusing, but my contract reads, "NOTE: MOPAR PERFORMANCE PARTS ARE NOT COVERED AT ANY TIME".

These parts are listed under Performance Parts on the Mopar site.

I don't need these Mopar parts, so if the dealer can't produce a written auth then no problem. I'm just curious about my manual tranny Polar Edition with 4.10, and definitely don't want a denial on a major component down the road.

If anything I think the 4.10 will cause less stress on the clutch, and I'm no kid that's going to tool around all year ripping through clutches & tires (like I was 30 years ago LOL). I used to have a 1980 FJ40 Land Cruiser - I think I went through 3 clutches and 4 sets of tires in 116k miles! The rust ate her...
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Old 12-03-2019, 12:25 AM   #4
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I posted this in a similar thread in regards to lifts but this applies to any Mopar accessory.

Of course the Max Care would not cover any performance parts. Why would you think a different part would be covered under a warranty that was not created for that part?

Now if it states that adding a performance part voids the max care warranty that's something I would try to better understand. Would it truly void the warranty, or would it not be covered under the warranty if it was determined the performance part caused a part that was covered under the Max Care to fail?

copy/paste below, just insert any Mopar part in place of the lift. Also note that any Mopar Part which is listed as a "Performance Part", has different warranty terms under the Mopar Accessory warranty. The thing you need to keep in mind that you are dealing with multiple warranties. Each Warranty has different terms of what will and won't be covered.

Copy/Paste

----------------------------------

There tends to be a lot of confusion in regards to "Warranty" when it comes to lifts. Let me attempt to explain it, in regards to the Mopar lift since dealers tend to mess it up, or just try to keep it simple and use it as a selling point.

It goes like this, you start off with your factory warranty or the additionally purchased MaxCare Warranty. If you install ANY lift, they can not void your factory warranty but you do take on a risk that when you go in for Warranty repair work, you could be at their mercy if they determine the failure of the factory part you are trying to get repaired under a warranty claim, if the dealership determines the lift or the labor installing the lift was caused by the lift. So in other words if you went in for warranty repair for your radio malfunctioning, then it's a far stretch to think the lift or the installation could be contributed to the radio failing. Now if one of your lift shocks snapped or let loose due to a bad shock or installation of that shock, then the shock punctured your tire, tore your brakes apart, then you shouldn't expect the factory warranty to cover any of that damage.

When you purchase the Mopar lift AND have the lift installed by an FCA dealership, then the Mopar lift has additional warranty coverage that other lifts don't include. Think of it as gap insurance coverage. So now if you have a failure to a factory part and bring your rig in for a warranty repair AND the failure was determined to be caused by the lift or its installation, the factory warranty would still not cover the repair...BUT, this is where the Mopar lift warranty now kicks in which comes with the Mopar lift. The Mopar lift warranty will cover the repair of any failures to the lift parts as well as any of the factory parts that were determined to fail/get damaged due to the lift or the installation labor of the lift. Thus, in essence at the end of the day you still maintain your factory warranty for repair of the factory parts, but the cost of the warranty claim repairs are now covered under the Mopar lift warranty and still not under your factory warranty. If the same thing was determined where another aftermarket lift and its components were the cause of the failure of a factory part, then the scenario is the same that the "factory" warranty would not cover the repair of those factory parts. This is really the difference between the Mopar lift warranty and any other aftermarket lift warranty. Most aftermarket lifts come with their own warranty, where they strictly warranty their parts of the lift, but they do not warranty the factory parts and the labor involved "If" those lift parts were determined to be the cause of the factory part's failure. The Mopar lift warranty covers not only the repair/replacement of the lift components but also ANY of the factory parts and the labor involved that may have gotten damaged due to lift parts or poor installation of the lift components as long as it was installed by an FCA dealership.

The Mopar lift additionally comes with a 2 year parts warranty regardless if you had it installed by an FCA dealership or not and labor costs "If" you had it installed by an FCA dealership.

I have the Mopar 2in lift, I installed it myself. Thus, I had a 2 year warranty for the lift parts replacement, but since I didn't pay an FCA dealership to install it, then obviously the Mopar lift warranty would not cover labor costs for any labor work involved for the replacement repair and it would not cover any repair work if it was determined that the failure of the factory part was due to my installation of the Mopar lift part.


This is all pretty well covered in detail in the Mopar Accessory warranty and the way you need to think of it is that there are separate warranties. The MaxCare has special terms in regards to accessories and lifts, where it sounds like you have that document to read to see what those terms are.
https://www.mopar.com/content/dam/mo..._statement.pdf
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Old 12-03-2019, 01:03 AM   #5
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I am not trying to be argumentative, so please donít take it that way. I agree that what you posted is correct. I would probably classify this more as expressing my frustration with the way companies try to avoid responsibility for selling subpar / faulty equipment.

So letís say that I buy a brand new Jeep from the dealer and it comes from the factory with a 130 radio, but I really wanted navigation, so the dealer agrees to install a 430N radio for me before I take delivery of the vehicle. (They want to sell the vehicle on their lot and I donít want to wait 6 weeks for a special order Jeep) The Jeep comes with a 3yr/36k mile warranty and if factory equipped with the 430N, the radio is covered by the factory warranty, but if the radio is purchased through Parts, it only has a 1yr warranty. So 18 months later, the radio stops working. Now Iím on the hook to replace the radio. How is that any different than if the same radio was installed at the factory?

The Dana 44 front axle and 4.10 gears should be the exact same parts that are being put on other Jeeps rolling off the assembly line, so why shouldnít they be warranted the same? If anything, theyíre replacing worn parts with new parts.

I can understand the lift to some extent since they arenít building factory Jeeps with those parts, but on the same note, if Chrysler canít provide the same warranty on those parts, then stay out of that market. Once Chrysler decides to put their name on it, they should stand behind it the same as their vehicles.

I will step down off my soapbox now.


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Old 12-03-2019, 04:32 AM   #6
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One difference I can see is one would be installed at the factory and the other from a tech at a privately-owned dealership.
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Old 12-03-2019, 06:50 AM
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Another perspective.

1. I own the vehicle which is now outside the factory warranty, but I own a Max Care policy.
2. I purchase said axle and gears.
3. There is a failure on the axle or gears, engine, or transmission, inside of 2 years after the install - everything is covered.
4. There is a failure on the transmission or engine outside of 2 years of the axle and gears installation warranty - they deny it because they say the axle and gears caused the problem and that warranty expired.

Option 4 is a very real scenario where I'm now on the hook for a major repair, but exactly how is a performance part OEM replacement certified for my model year, installed by a dealer, the cause? How exactly do they prove that?

I once bought a Mitsubishi Montero (completely stock), which had if I recall 3yr/50k warranty, 51k miles the transmission dies. These things happen to stock parts all the time, so this is why I purchased a max care policy for my Jeep.

I don't need the headache of Mopar denying something "because they can", and I don't care how much anyone argues legalities of this, I believe they'd most likely do it.

That's why, if it's possible to alter the contract through a pre-approval I'll purchase the parts and have a dealer install them, otherwise I'll just save my hard earned $$$.

I recently added 18x9" wheels and tires that are a near match in diameter to the OEM 18", but are 285 instead of 255 (no lift needed). I wonder what can of worms I did with that. Ugh. These parts are never covered themselves by any warranty (outside of manufacturer defect), but some say open the door to FCA denial of other Jeep parts, and others say it's a non-issue. I lean toward non-issue since my tires are near OEM diameter spec (no odometer adjustment needed), but will FCA deny my lifetime max care because the tires are wider? Jeeps are built tough, right? Where's the spirit of the law?
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Old 12-03-2019, 07:03 AM
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These parts are tough right?

Quote:
Originally Posted by EUG View Post
One difference I can see is one would be installed at the factory and the other from a tech at a privately-owned dealership.
OK so these are tough Jeep parts, we're not walking on Egg Shells right? Chances of failure after install, typically due to a bad install, will happen quickly? If done correctly it's probably never going to fail with normal use. Right?

I don't know the statistics on Axle and Gear failures (and related parts), but I believe them to be a lot less than transmission/engine failures.
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Old 12-03-2019, 09:06 AM   #9
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Quote:
Originally Posted by dwtgolden View Post
I am not trying to be argumentative, so please don’t take it that way. I agree that what you posted is correct. I would probably classify this more as expressing my frustration with the way companies try to avoid responsibility for selling subpar / faulty equipment.

So let’s say that I buy a brand new Jeep from the dealer and it comes from the factory with a 130 radio, but I really wanted navigation, so the dealer agrees to install a 430N radio for me before I take delivery of the vehicle. (They want to sell the vehicle on their lot and I don’t want to wait 6 weeks for a special order Jeep) The Jeep comes with a 3yr/36k mile warranty and if factory equipped with the 430N, the radio is covered by the factory warranty, but if the radio is purchased through Parts, it only has a 1yr warranty. So 18 months later, the radio stops working. Now I’m on the hook to replace the radio. How is that any different than if the same radio was installed at the factory?

The Dana 44 front axle and 4.10 gears should be the exact same parts that are being put on other Jeeps rolling off the assembly line, so why shouldn’t they be warranted the same? If anything, they’re replacing worn parts with new parts.

I can understand the lift to some extent since they aren’t building factory Jeeps with those parts, but on the same note, if Chrysler can’t provide the same warranty on those parts, then stay out of that market. Once Chrysler decides to put their name on it, they should stand behind it the same as their vehicles.

I will step down off my soapbox now.


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You make a valid point. I would try to attempt to explain the difference as such, right or wrong.

Warranty is very similar to car insurance. The costs are calculated the same way. For your warranty, FCA is your insurance policy holder....not the dealership that you bought the vehicle from or did the head unit swap. So when FCA sold the vehicle to the dealership, there is a mark-up of the price for warranty coverage. That warranty cost was calculated based upon what was originally installed from the factory. Thus, your insurance policy was calculated based on what was built from the factory. FCA who owns the responsibility of the warranty, did not sell you a Jeep with the navi radio installed in it, thus you paid FCA for the warranty to cover the cost of a 130N radio replacement. Thus, you essentially got what you paid for. Was your 130N radio broken? No of course not, the new Navi radio was broken where you did not have coverage with FCA on a new Navi replacement radio. If you wanted a new Navi radio replacement warranty, then that additional warranty coverage comes with the New radio and it will have its own separate terms of coverage, where what you described was 1 year.

Car insurance works in a similar way. You provide the insurance company your VIN. With that VIN, the insurance company is able to determine everything your vehicle was equipped with from the factory. The insurance company does not come out to inspect your vehicle to see if you replaced the factory parts with upgraded parts, and if the upgraded parts get damaged in an accident, the insurance company will only cover up to the cost of the original factory part and not the cost of the upgraded part.

Say for example, you decided to have a V8 Hemi installed which costs upwards of $40K. You call for insurance and don't report the V8 Hemi install. The insurance company calculates the cost of your insurance based off the VIN which now includes the cost of replacing the factory 3.8L/3.6L and not the Hemi V8. Thus, you're paying for coverage for the factory engine but if you wanted the Hemi V8 covered, then you would need to tell the insurance company that you want "additional equipment coverag" to include the replacement V8 Hemi install engine. The insurance company will look into what it costs to replace the V8 Hemi, and provide you an additional cost for that additional coverage. It's the same way for FCA who owns your original warranty policy.

They have quality inspection checks in their production process, and your Navi radio installation at the dealership bi-passed those inspection checks, so they will not provide you the same coverage under the original factory warranty.

Many seem to think "warranty" is free and is just part of doing business to ensure the quality of a part. It's not....companies add mark up of the product being sold where it is built into the selling price as insurance. As an example, a company may estimate that they will have a 10% failure rate where they will have to eventually replace 10% of the the total parts they sell. They will divide that 10% failure rate over the total amount of parts they expect to sell and add it to the total cost of all the parts they sell. Warranty is therefore calculated the same way as insurance. It's based on predicting the future using statistical data analysis.

I totally get the perspective you're coming from. Sometimes, we also need to try and wear the shoes of the company and attempt to see things from their perspective as well to make sense of things.
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Old 12-03-2019, 10:12 AM
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I can modify my auto insurance for add-ons.

The FCA might see the business opportunity of selling modification riders to the insurance policy for equipement they make & sell, or perhaps they see more opportunity in repair income.
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Old 12-03-2019, 02:07 PM
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I just got off yet another call with Mopar.

Prior to current practices installing Mopar performance parts would void the warranty, period. Today they told me that it's OK to install performance parts as long as they are listed for the specific model of Jeep (car), they just won't cover those parts.

The rub is if those performance parts, once outside the 2 year warranty, are diagnosed as the cause of another issue (engine, transmission, etc), then the repair would be denied.

The burden of proof is on the dealer to say that a modification caused an issue of course...

There's the rub.
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Old 12-03-2019, 02:19 PM
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The benefit to using Mopar vs after market, Mopar is now approved. If there is an issue after a dealer install you're still covered by Max Care or the 2 year Mopar warranty. Third party after market might be a mistake if you purchased the Lifetime warranty.
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Old 12-03-2019, 06:59 PM   #13
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Quote:
Originally Posted by Undermoose View Post
I just got off yet another call with Mopar.

Prior to current practices installing Mopar performance parts would void the warranty, period. Today they told me that it's OK to install performance parts as long as they are listed for the specific model of Jeep (car), they just won't cover those parts.

The rub is if those performance parts, once outside the 2 year warranty, are diagnosed as the cause of another issue (engine, transmission, etc), then the repair would be denied.

The burden of proof is on the dealer to say that a modification caused an issue of course...

There's the rub.

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The benefit to using Mopar vs after market, Mopar is now approved. If there is an issue after a dealer install you're still covered by Max Care or the 2 year Mopar warranty. Third party after market might be a mistake if you purchased the Lifetime warranty.

Yep, you just re-stated what I said earlier in these 2 latest posts.


This is all within the Mopar accessory warranty document which I posted.
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Old 12-03-2019, 09:08 PM
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Lightbulb It takes a bit to get one's brain wrapped around these details...

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Yep, you just re-stated what I said earlier in these 2 latest posts.


This is all within the Mopar accessory warranty document which I posted.
After sifting through the less than obvious details, one would hope that if you work with a reputable dealer, you did your work through them with Mopar parts, and bought the lifetime warranty, that the decision would lean in the buyers direction should something happen.

I wonder if they care if the Jeep looks showroom new vs bushwhacking all its life...

Not having any real world experience with this rodeo, what should one expect:

1. if I were to replace my front axle and rear gears and 3 years down the road the transmission or engine dies.
2. I replace wheels and tires with near OEM spec, 285/65r18 from 255/70r18, which are essentially the same diameter but wider, what would this impact in terms of warranty continuity.

In general, how likely are they to deny power train repairs once the performance parts warranty expires?

I only really care about the big ticket repairs.
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Old 12-03-2019, 10:31 PM
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Thumbs down Mis-leading the customer!

The freeking plot thickens!

I call Mopar at least 3 times, and finally get something that seems to make sense.

2 year's warranty on the Performance Axle.

EXCEPT that the Warranty PDF on Mopar Parts specifically says that parts sold starting with a P51 part number are sold AS IS!

The product pages say "Covered by The Mopar Warranty":
1. https://store.mopar.com/accessories/..._P5160036.html
2. https://store.mopar.com/accessories/...5155356AB.html

Yet the Mopar Warranty PDF says LOL P51 Part Number is AS IS SUCKER! Talk about mis-leading the customer! YOU HAVE A MOPAR WARRANTY ON THE PRODUCT PAGE! In plain text! Here's the REAL policy page: https://www.moparrepairconnect.com/d...d-warranty.pdf

Unbelievable.

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Old 12-04-2019, 09:34 AM
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If you own a Lifetime warranty and care about it don't modify.

There is one possible loophole for re-gearing 3.21 though

Since 3.73 was offered from factory, you can buy non-performance replacement part 3.73 gears. With pre-approval a dealer can install the replacement parts. I doubt Mopar would approve it though, but if you can get that approval it is possible.

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