Mopar Max Care Lifetime Warranty just CANCELLED due to lift - now REINSTATED - Jeep Wrangler Forum
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Old 03-15-2017, 04:49 PM
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Angry Mopar Max Care Lifetime Warranty just CANCELLED due to lift - now REINSTATED

I purchased the Chrysler "Max Care" Lifetime Warranty when I bought my 2013 Jeep Wrangler Rubicon new. Recently the OEM electronic swaybar disconnect failed so I took it in to get it fixed. Due to the cost of the part the replacement had to be approved, and it was approved, but after the swaybar was replaced, the Jeep continued to throw error codes, so the wiring harness needed to be replaced as well which triggered another inspection and they kept my Jeep for multiple days, so I used the rental car coverage.

Looks like I'm screwed because I have a MetalCloak 2.5" lift and an Airaid CAI. If I was still under the original vehicle warranty it would have been replaced, no problems. The Magnuson-Moss act prohibits denial of original warranty coverage due to modifications unless the modifications can be proven to have caused the failure (the folks at Metalcloak provided that tidbit).

But an extended warranty is a service contract which it is not covered under Magnuson-Moss. With the service contract, if the repair is going to exceed some magic threshold, the dealership must have an inspector come and approve the repair (requirement for all dealerships) or they won't be reimbursed. When I talked to the Chrysler customer care line, I was told if the inspector sees ANY non-Mopar modifications, your extended warranty is cancelled. Period. No recourse. Here's the language in the contract:

"We reserve the right to cancel the Plan after issuance should it be discovered that: (a) the Vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect; (b) failure of the customer to maintain the Vehicle as prescribed by the manufacturer; (c) the odometer has been tampered with or has not been repaired by the customer, (d) non-payment of premium or (e) the Vehicle is registered outside of the of the United States, Guam, and Puerto Rico. Your refund will be based on the full amount you paid for the Plan, less a pro-rata adjustment for the time or mileage used, whichever is greater, less claims paid."

Does anyone know if I have any recourse or am I truly and completely F'd?

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Old 03-15-2017, 05:27 PM   #2
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(a) the Vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect.

What modification made it ineligible?How did the modification make it ineligible?I can see if you broke a control arm/track bar mounting bracket... otherwise, how did a suspension lift cause an electric motor and wiring harness failure?
I'd have a bit of a conversation before I rolled over on that one.

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Old 03-15-2017, 05:34 PM   #3
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If they do that then I believe that they have to refund the cost of the warranty. Might as well just ask them for a check if that is dealer wide.
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Old 03-15-2017, 05:39 PM   #4
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So I guess if the guy notices a Teraflex tailgate hinge they will cancel my max care warranty?
Sound like it's BS to me. I did see a note in my coverage that says any lift over two inches will void the warranty.
That's why I was considering the new Rancho 2 inch lift or the Mopar 2 inch.
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Old 03-15-2017, 06:52 PM   #5
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I emailed a guy at Jeep about the extended coverage and he said that my self-installed 2" Mopar lift would be covered because it is still Mopar. Sorry I know that doesn't really help your thread or situation, just wanted to point it out for those asking.


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Old 03-15-2017, 06:57 PM   #6
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I wouldent pay for the repairs. You didnt sign anything or agree to pay for repairs. Car companies will do anything to get out of paying for a repair.Unreal.
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Old 03-15-2017, 06:57 PM   #7
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"(a) the Vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect; "

This statement alone gives no basis for what is ineligible. Somewhere else in the contract wording should define what "ineligible" is (or eligible). Once you know that definition, then you will know which side of the fence your mods put you on.
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Old 03-15-2017, 07:11 PM   #8
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I agree. Fight back these places all want your money but never want to fulfill their side of it. See if you can find a lawyer to review the contract as well. Seems ridiculous unless your mod really did break something.
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Old 03-15-2017, 07:25 PM   #9
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Would be nice to know which dealer this is, don't want to go anywhere near.
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Old 03-15-2017, 07:35 PM   #10
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What they wont tell you is Chrysler has a problem with the Rubicon's with the electronic disconnect. It has nothing to do with the lift. It has to do with the garbage they build these things with and the units are not sealed. Water gets in and corrodes and fry's it. You don't have to go through water either, just the build up from driving in the rain kills it. I hope you fight it and get it taken care of.
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Old 03-15-2017, 07:37 PM   #11
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"(a) the Vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect; "

This statement alone gives no basis for what is ineligible. Somewhere else in the contract wording should define what "ineligible" is (or eligible). Once you know that definition, then you will know which side of the fence your mods put you on.
In the sample contract posted online, page 2, 2nd paragraph, starting with IMPORTANT! (underlined and in bold), defines what is not eligible. In that paragraph, it states, "vehicles altered or converted from the original manufacturer's specifications".

If your actual contract reads the same, you might have a tough fight.

Depending on how the contract was presented to you (what the salesperson led you to believe was covered) you may have a basis to fight for a full refund of the contact price with the basis that it may have been misrepresented when it was sold to you.

When you think of it, who buys a jeep and does not modify it in some way. Is it responsible for the dealer and the parent company to offer such a contract which knowingly provides such an easy way to decline coverage.
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Old 03-15-2017, 07:47 PM   #12
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In the sample contract posted online, page 2, 2nd paragraph, starting with IMPORTANT! (underlined and in bold), defines what is not eligible. In that paragraph, it states, "vehicles altered or converted from the original manufacturer's specifications".

If your actual contract reads the same, you might have a tough fight.

Depending on how the contract was presented to you (what the salesperson led you to believe was covered) you may have a basis to fight for a full refund of the contact price with the basis that it may have been misrepresented when it was sold to you.

When you think of it, who buys a jeep and does not modify it in some way. Is it responsible for the dealer and the parent company to offer such a contract which knowingly provides such an easy way to decline coverage.
And that is why I never buy extended warranties...The deck is stacked in favor of the warranty provider. The legalise is broad on purpose to protect the provider...Aftermarket rims can be considered a modification.

They just want your influx of cash when they sell the warranty, knowing most people won't use it or can be denied based on modifications.

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Old 03-15-2017, 07:55 PM   #13
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Try the BBB it's free and fast and sometimes dealers won't try to strong arm you when dealing with a reputable third party.
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Old 03-15-2017, 07:58 PM   #14
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I wouldent pay for the repairs. You didnt sign anything or agree to pay for repairs. Car companies will do anything to get out of paying for a repair.Unreal.
Do that and they'll turn him over to collection and mess up his credit.
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Old 03-15-2017, 08:10 PM
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So to clarify, they DID pay to have the repairs done, no issue there. But they followed that up with BTW, your Max Care Service Contract is voided because you have aftermarket suspension. The MetalCloak lift doesn't have anything to do with water damage to the electronic swaybar disconnect. The blurb I posted above was something I found on ChryslerWarranties.com, not from my contract. I found my contract and don't see any of that language. The only thing I see about aftermarket parts is that they won't be covered. This is complete BS. I'll file a complaint with BBB now and plan to meet with a lawyer later this week or in two weeks (headed to Moab on Saturday for a week).
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Old 03-15-2017, 08:40 PM   #16
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Old 03-15-2017, 08:52 PM   #17
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and plan to meet with a lawyer later
bring money... lots
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Old 03-15-2017, 09:02 PM   #18
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OP is absolutely correct that the MM Act doesn't hold any sway over an ESP or other "extended warranty". Dealers can use some discretion, however many ESP companies perform random claim audits.

ESPs are great for people who log a lot of miles and leave their vehicles relatively stock. I made out like a bandit on a Harley ESP a few years ago, and on a car, truck, or bike that I plan to leave alone, I'll always consider it.

I got one on my JKU, but I think I'll probably end up cancelling it, as the mod bug is starting to bite hard.
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Old 03-15-2017, 09:14 PM   #19
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Here is what mine says..

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Old 03-15-2017, 09:15 PM   #20
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Seems like I read a thread a while back that a guy on here had his engine fail under the powertrain warranty. Chrysler found out he was running a cold air intake and refused to pay for the engine. Just because of the cold air intake. It is crazy. I have a lifted jeep and the maxcare warranty and hope I don't run into this problem.

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Old 03-15-2017, 09:35 PM   #21
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I've pointed out that exact language a number of times before on this forum. They can cancel they lifetime warranty for almost any reason with that. But you should get a refund prorated to your percentage of 7 years or 100,000 miles

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Old 03-15-2017, 09:48 PM   #22
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I snapped the track bar bracket off my rear diff. and I had a 4" lift and 35's. They replaced the entire diff. My rear locker broke and they fixed it, my electronic sway bar stopped working and they fixed it, even though by that time I had installed a 6" long arm lift. Now, it took more than one visit for them to fix everyone of these problems but my lift has never been mentioned to void the life time warranty I have. Some dealers are lift friendly, and some are not, as you have learned. I would inquire at several 4x4 websites for a lift friendly dealer in your area and never go back to your crappy dealer again. That being said, it might be to late for you if Chrysler has already made a determination about your Jeep, once that is in a computer, it may show up at every dealer.
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Old 03-16-2017, 05:53 AM   #23
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I've pointed out that exact language a number of times before on this forum. They can cancel they lifetime warranty for almost any reason with that. But you should get a refund prorated to your percentage of 7 years or 100,000 miles
He got the lifetime warranty, pro rata would be percentage of 15years / 999,999 miles.

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Old 03-16-2017, 08:36 AM   #24
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I snapped the track bar bracket off my rear diff. and I had a 4" lift and 35's. They replaced the entire diff. My rear locker broke and they fixed it, my electronic sway bar stopped working and they fixed it, even though by that time I had installed a 6" long arm lift. Now, it took more than one visit for them to fix everyone of these problems but my lift has never been mentioned to void the life time warranty I have. Some dealers are lift friendly, and some are not, as you have learned. I would inquire at several 4x4 websites for a lift friendly dealer in your area and never go back to your crappy dealer again. That being said, it might be to late for you if Chrysler has already made a determination about your Jeep, once that is in a computer, it may show up at every dealer.
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Would be nice to know which dealer this is, don't want to go anywhere near.
It has nothing to do with the dealer, nor does it have anything to do with it being an added on warranty. The factory included warranty can also be voided just as easily. I try to explain this to people and humans just can not seem to understand logic....

Your dealer does not warranty the vehicle.
The manufacturer owns the warranty, the dealer is paid labor to provide the service of the warranty contract.
Any repair under warranty is first submitted to the warranty holder, in this case FCA. FCA will typically respond (electronically) with approval and the job moves forward.
It can be because of repair cost, random checks, rarity of failure, or that the dealer noted modifications to FCA with claim submission that the field service engineer is called in to personally inspect the vehicle.

In other words, you can have a dealer that jerks off over pictures of your lifted Jeep... but the FCA system can put a claim hold on every and any warranty claim at any time. At that point, the dealership will not touch your vehicle. The car hangs on the rack or in the lot until the FCA rep shows up to investigate and provide approval or denial of the warranty claim.

Maybe your regional field rep is into modified Jeeps and lets things slide to a degree? Maybe he is on the hard line? My regional Ford field rep just so happens to drink beer in my shop periodically.... so the Fords I work on tend to get a pass when he is called in to investigate. But the GM and FCA guys are people that I have not had the chance to make pals with.

I would think that with a modified car, you may have better luck with a aftermarket warranty that could possibly trust the dealership mechanics to act as a third party field service rep? Or, buy your car and go put that $2500 you spend on the warranty into an interest account and at least you know you have $2500 for future failures.

Blaming the dealer is being simple minded. The dealer just wants paid for work, they are not to particular about who is paying... as long as someone is actually paying. My buddies that are dealer techs love warranty work at flat rate. They get 16 and 18 hours of pay per day, and work 8-10 a day. They live in $400,000 homes, live comfortable lives, travel to nice family vacations... They are not living like some mom and pop shop in the cheap end of town.

It does not matter what company, this claim hold and field rep thing is standard issue for all car manufacturers. They are very interested in reducing claim costs and maximizing profits.

M/M act does in fact protect you if you buy a FRAM oil/air filter. But it does not protect you when adding a lift or any part that allows any engineered part or system to work outside of the original design parameters. You can call your lawyer, you can pay that lawyer bill, but you will lose. FCA has bigger and better lawyers and they have wording within the warranty contracts that allows them the ability to hardly ever lose. Go google and see how many stories you can locate of individuals with modified vehicles that took an OEM to court ($$$$) and then won and overturned the voided warranty. The last time I recall digging, I believe I located 3 claimed stories where a vehicle owner actually spent the time and money and ended up restoring at least a part of the warranty.

That is another point, I've seen warranties get conditionally voided, in other words... you lift and go 35" tires that all add weight and stress to axles, shafts, transmission and transfer case. So all of those are voided, but the electrical system and engine remain. I have seen that before. That would be preferred over a flat out void I would think?
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Old 03-16-2017, 08:52 AM   #25
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He got the lifetime warranty, pro rata would be percentage of 15years / 999,999 miles.

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That's not the way my lifetime contact was written unless it changed at some point.

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Old 03-16-2017, 09:01 AM   #26
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Extended warranties are a BUSINESS, they are there to make money. They put clauses like that into the contracts to give them legal reasons to not cover stuff, it's just business and we all need to understand that. If they can get out of covering something......they will.
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Old 03-16-2017, 12:23 PM   #27
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Actually Larry007, I am human and do understand what you are saying. I also believe still that some dealers may have more pull than others. I live in Reno, close to the Rubicon and there are many Jeeps here with lifts. If the dealer turned in every lifted Jeep into Chrysler for evaluation before repair, they wouldn't get much business. Maybe it's because they let him drink beer, like you said. I'm sure if your insurance co. knew someone was drinking beer at the dealer, they would definitely have something to say about that. You think that a rep is sent out to every marginal repair ? B.S. They rely on what is told to them by the dealer, and some dealers are lift friendly, like I said. If not, how do you explain my repairs. Not everything is done by the book, as you seem to think.
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Old 03-16-2017, 12:33 PM   #28
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I like my dealer but I'm out of warranty and only go their for oil changes. They're cheaper than Jiffy Lube.
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Old 03-16-2017, 12:51 PM   #29
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I have been going back and forth on wether to get the lifetime warranty or not, this thread was the last nail in the coffin for me. It sounds like it can be a real hassle depending on your dealer, think ill just upgrade when something breaks
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Old 03-16-2017, 01:07 PM   #30
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I have been going back and forth on wether to get the lifetime warranty or not, this thread was the last nail in the coffin for me. It sounds like it can be a real hassle depending on your dealer, think ill just upgrade when something breaks
Better yet, upgrade so it doesn't break.

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